Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George, New Malden
Rating: 4.43

4.4 Rating 3,152 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 3,152 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I needed to make an amendment to my policy and the staff were very knowledgeable and helpful. Really appreciate a uk based helpline, unlike many other companies. The amended quote came back from the underwriters promptly ensuring continuity of cover”

Helpful Report

Posted 1 month ago

We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 1 month ago

“Price and web chat was very good”

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Posted 1 month ago

Great to hear we could help you! Thank you for your 5 star feedback. The Homeprotect Team.

Posted 1 month ago

“Easy to speak to, competitive prices, quick quote and well mannered telephone operator”

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Posted 1 month ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team

Posted 1 month ago

“Helpful and friendly customer service when arranging insurance cover, with all questions answered and documents sent promptly.”

Helpful Report

Posted 1 month ago

Your 5-star feedback made our day Andrew! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 1 month ago

“Excellent easy application for cover excluding flooding as we have been flooded twice in 13 months.”

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Posted 1 month ago

Thank you for the positive feedback Elizabeth! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 1 month ago

“Bought Homeprotect comprehensive content insurance for my flat content with a lot of the extras included at a reasonable price. Policy is with AXA which I like. Opted for nil vountary excess but Homeprotect has a £150 compulsory excess like many other insurance companies now, which I do not like. Makes a big barrier to claiming in case it is ever needed! Their web site is easy to use and you can complete your purchase within minutes. Overall, happy with the cover, price and quality of service received.”

Helpful Report

Posted 1 month ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 1 month ago

“Great professional service, I received a renewal reminder in good time and cheaper too! highly recommend, Thank you”

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Posted 1 month ago

We’re delighted to see your 5-star review Louise! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 1 month ago

“Homeprotect is very reasonably priced. I have been with them for three years. I have only had to claim with them once , for a broken toilet flush , and they provided a very prompt , efficient service. Five stars.”

Helpful Report

Posted 1 month ago

Your 5-star feedback made our day, Peter! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 1 month ago

“Having just built a new house it was difficult to find a company offering home insurance at an affordable price. Thankfully we came across Homeprotect, where the process was quick and simple, and I had my policy sorted within half an hour of logging on to their website.”

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Posted 1 month ago

We strive to offer cover that others can't, so it's great to see we could do that for you, Catherine! Thank you, The Homeprotect Team.

Posted 1 month ago

“Just the thought of having to change my home insurance has put me off doing so for years. However this time I decided to go online and view a comparison site and Home Protect came up with the best price. Checked out the policy booklet on line which was easy to understand and everything ok so went ahead. Did have a query when I checked the policy schedule out so phoned up and spoke to a very helpful and friendly person who also answered the phone quickly so no long queue. All told an excellent all round experience.”

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Posted 1 month ago

Thank you so much for your amazing review, Stephanie! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 1 month ago

“I have been with Home Protect for many years and have found them to be a helpful and reliable company. Their phone lines are answered professionally and I haven't had to wait for long when I have called. They have also been flexible with some specific elements of my policy.”

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Posted 1 month ago

Thank you so much for your amazing review, Sharon! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 1 month ago

“Your call handler dealt with me very efficiently.”

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Posted 1 month ago

We are always happy to help! Thank you for your feedback. The Homeprotect Team.

Posted 1 month ago

“In February 18 2022 our property was hit by a (mini hurricane we were told later) which resulted in damage to the roof.the cliam submitted was,handled quickly, and efficiently and paid in full. .”

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Posted 1 month ago

That's what we like to hear! Thank you for your 5 star review. The Homeprotect Team.

Posted 1 month ago

“Had an issue regarding renewal premium and it was sorted right away, very helpful and professional member of staff.”

Helpful Report

Posted 1 month ago

We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 1 month ago

“It was time to renew and to my surprise, the policy had gone down in price. That’s a first for me!”

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Posted 1 month ago

We’re delighted to see your 5-star review, Mitch! Thank you, The Homeprotect Team.

Posted 1 month ago

“Were very helpful and spent time understanding my requirements. Even took the time to ensure all details correct”

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Posted 1 month ago

That's what we like to hear, Ian! Thank you for your 5 star review. The Homeprotect Team.

Posted 1 month ago

“Very pleased. Online firm straightforward and easy to complete but when I needed to speak to someone I was delighted how quickly and easily I was able to do it”

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Posted 1 month ago

That's what we like to hear! Thank you for your 5 star review. The Homeprotect Team.

Posted 1 month ago

“Very pleased. Online firm straightforward and easy to complete but when I needed to speak to someone I was delighted how quickly and easily I was able to do it”

Helpful Report

Posted 1 month ago

That's what we like to hear! Thank you for your 5 star review. The Homeprotect Team.

Posted 1 month ago

“Excellent customer service support following the purchase of our home insurance policy. Competitively priced and very easy to purchase.”

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Posted 1 month ago

That's what we like to hear, Tina! Thank you for your 5 star review. The Homeprotect Team.

Posted 1 month ago

“Solid service”

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Posted 1 month ago

Thank you for your 5 star review. The Homeprotect Team.

Posted 1 month ago

Homeprotect is rated 4.4 based on 3,152 reviews