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Homeprotect Reviews

4.4 Rating 3,301 Reviews
89 %
of reviewers recommend Homeprotect
Company Reviews Metrics Info
4.4
Based on 3,301 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Read Homeprotect Reviews

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Lauren
Verified Buyer
“Good price, cheaper by a huge amount then who we had been with for the previous 7 years, haven’t needed to make a claim etc so I’m hoping if I ever needed to I’d get a good level of service.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“I have not ever interacted directly with HomeProtect. The services were purchased through an online bidding tool that surveyed my needs and made recommendations.”
Helpful Report
Posted 7 years ago
Charlotte E
Verified Buyer
“Good price in the end for cover I wanted, would have been better if I hadn't had to search for this good price, renewal quote was £50 more with significantly less cover included.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Insured building work”
Helpful Report
Posted 7 years ago
Joydip
Verified Buyer
“available on top cash back”
Helpful Report
Posted 7 years ago
Deborah
Verified Buyer
“Don't know as haven't had to make a claim yet!”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“I haven't used the service yet as I haven't had to claim (touchwood).”
Helpful Report
Posted 7 years ago
Mohammed
Verified Buyer
“price was ok”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Clear and precise product details and no unexpected additional charges .”
Helpful Report
Posted 7 years ago
Danny
Verified Buyer
“Reduced my fee”
Helpful Report
Posted 7 years ago
Charlotte
Verified Buyer
“process was easy but all the emails afterwards was a bit annoying”
Helpful Report
Posted 8 years ago
Stephanie
Verified Buyer
“Not really had any issues nor have I received any outstanding customer support. Would have been nice to receive all policies in the post to save me from having to print them out myself.”
Helpful Report
Posted 8 years ago
Good Morning, We do offer the option with an additional charge to have your documents printed for you, however in an effort to be more environmentally friendly, we send most of documents out via email. Kind regards, Joe – Customer Relations
Posted 8 years ago
Kate
Verified Buyer
“Really good company while I was buying, and a good price - I wrote a glowing review at the time. However I sold the property after 7 months and discovered I had a huge penalty to pay, equivalent to nearly 5 months' premium. It wasn't just this but the customer service person I spoke to was rude and unpleasant, I wouldn't recommend or use them again.”
Helpful Report
(Home Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“My policy had to be modified half way through the year and Homeprotect was trying to provide me with a policy which was highly inferior and unsuitable to what I had with them initially and my needs as well. I had to request the intervention of the ombudsman to have the remaining of the policy reimbursed and be "freed" from their contract . Conclusion: If you have no dealings/problems with them, they are OK. However, and this is from the experience I had, should there be a problem, they will try to crucify you and refuse to listen to you. The next question is: would I buy another insurance from Homeprotect even if it is cheaper? The answer is very easy; NO”
Helpful Report
(Home Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“I set the policy payment up for direct debit payments and assumed that I'd provided all of the necessary information when I opened the policy, but have had numerous communications from Premium Credit about the DD which has been a real pain. I've never taken out a policy where the payments are handled by a third party and been contacted persistently by the credit company when I've already provided account details for payments. In the middle of moving house having these emails and messages when I understood everything was arranged for the policy has been very onerous. It has been a negative experience when opening a policy is usually far more straightforward than this.”
Helpful Report
(Home Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“I set the policy payment up for direct debit payments and assumed that I'd provided all of the necessary information when I opened the policy, but have had numerous communications from Premium Credit about the DD which has been a real pain. I've never taken out a policy where the payments are handled by a third party and been contacted persistently by the credit company when I've already provided account details for payments. In the middle of moving house having these emails and messages when I understood everything was arranged for the policy has been very onerous. It has been a negative experience when opening a policy is usually far more straightforward than this.”
Helpful Report
(Home Insurance) - Posted 10 years ago
Nick
Verified Buyer
“Seem to be a good, focused Home Insurance specialist. Cover appears to be of a high standard and good value. Documentation and actions required relating to paying monthly (via a finance arrangement) was somewhat unexpected and not the normal way of undertaking a Direct Debit style payment plan. But once I read and understood the process it wasn't difficult to do and it all seems to have gone OK.”
Helpful Report
(Home Insurance) - Posted 10 years ago
Sue P
Verified Buyer
“Great insurance.”
Helpful Report
(Home Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“I went through Gocompare and found it to be relatively straightforward.”
Helpful Report
(Home Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“I hate insurance. This is an industry that prays on the fear of people loosing stuff they never needed in the first place. It is a fantastic way of making a shed load of money from us gullible people that buy into this. I hate dealing in any way with any insurance company because i think you are all faceless people out to fleece us.”
Helpful Report
(Home Insurance) - Posted 10 years ago
Homeprotect is rated 4.4 based on 3,301 reviews
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