A good price, hence three stars, but a very tortuous process. Because I run a small business I had to speak to someone in person, which was fine, but then I wanted to compare prices before I went ahead. None of the details of my quote, including the price, were saved, waiting times on hold were dreadful, I was promised a call back which never happened, most people I spoke to were helpful when I eventually got through, but one didn't have a clue. Policy details were not emailed out straight away as promised. The whole process meant me spending most of two days queuing on the phone. Just not acceptable.