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Homeprotect Reviews

4.4 Rating 2,631 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

4.4

Based on 2,631 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wasn’t happy that the rises significantly again without ever making a claim.”

Posted 3 years ago

Sorry if we've left you disappointed in us. I appreciate it's frustrating when your price isn't what you were hoping for, but there are lots of different rating factors that are taken into account when calculating a renewal price. Zoe from the HomeProtect Team

Posted 3 years ago

“My house insurance was easy to arrange online. I am deaf, so it is too difficult to get quotes etc online. I needed cover for a listed building, which not many insurance companies offer, and I was happy with the price quoted. However, I cannot rate the service because I haven't made a claim - hopefully I won't ever need to.”

Posted 3 years ago

Fingers crossed you never need to make a claim, but thank you for picking us to be there should we ever be needed. Zoe from the HomeProtect Team

Posted 3 years ago

“Great product and service”

Posted 3 years ago

Thank you for your positive feedback Nigel. Zoe from the HomeProtect Team

Posted 3 years ago

“All was good. Very friendly. Enquieries and questions dealt with professionally. I trust that it would be the same if, God forbid, I ever had to make a claim. GJG”

Posted 3 years ago

Fingers crossed you never need to make a claim, but thank you for picking us to be there should we ever be needed. Zoe from the HomeProtect Team

Posted 3 years ago

“I don’t think Home Protect advised me that I was due to renew. So in one sense it’s been good because I don’t have to do anything, but equally some sort of notification would have been useful for me.”

Posted 3 years ago

Sorry Ruairidh we do send out renewal notices via post one month before your policy is due to renew. If you didn't receive this and would like me to investigate further please do send me an email with your policy details. Email: resolve@homeprotect.co.uk Zoe from the HomeProtect Team

Posted 3 years ago

“Easy to renew insurance, but would have liked an up to date policy document”

Posted 3 years ago

Glad we could keep your renewal easy Gavin. You should be able to access your new policy documents on our website https://customer.homeprotect.co.uk/documents/brochuredocs-btn/?bid=undefined. If this isn't possible we can email them over to you simply email us your request to service@homeprotect.co.uk Zoe from the HomeProtect Team

Posted 3 years ago

“Really good value insurance at face value however there are dependencies on insurance qualifications like alarms installation and locks on windows. I have state of art windows that have inbuilt locking systems plus I live in a block of flats. A bit ridiculous really! Especially as underwriters have no visibility of what they’re dealing with”

Posted 3 years ago

We're always looking for opportunities to improve the service we provide and your feedback is really useful Mitch. We'll pass your feedback to our underwriters for future improvements. The HomeProtect Team

Posted 3 years ago

“Home protect took my special considerations into place the age of my property and underlining done they were very friendly able to advise patient and underststanding.”

Posted 3 years ago

I'm thrilled we were able to help get you the right policy that suited your needs. Zoe from the HomeProtect Team

Posted 3 years ago

“All done via the phone, even simply updating card details cannot be done online, so have to wait on hold during opening hours. Once through, staff were helpful.”

Posted 3 years ago

Thank you for you feedback regarding our online offering. I will ensure that this is shared with the Digital Team for future improvements to our service. Zoe from the HomeProtect Team

Posted 3 years ago

“Customer service was good and letters sent out promptly.”

Posted 3 years ago

That's what we like to hear! I'm pleased you've had a great experience with us Kate. Zoe from the HomeProtect Team

Posted 3 years ago

“Can't fault the overall service but because my payment card expired when renewal I had to phone. This took an inordinate amount of time with multiple hoops to go through. Couldn't find a way on the web site just to pay the premium, that would have been good. Suggest you get that extension to your site.”

Posted 3 years ago

Sorry to hear you had issues around your payment but glad it was sorted. Thank you for the feedback on our website, I will ensure this is shared with the Digital Team for future improvements to our service. Zoe from the HomeProtect Team

Posted 3 years ago

“Polite staff but claim took a long time and communication lacked”

Posted 3 years ago

Great to hear that the team member you spoke with was polite, but I'm sorry you had issues around your claim. Making a claim of any nature can be stressful, so we’d never want to add to this. Can you please email me your claim number and I will ensure the delay is investigated? Email address: email.service@homeprotect.co.uk Zoe from the HomeProtect Team

Posted 3 years ago

“Online process was uncomplicated and the price very competitive given that my property is grade II listed. I would say that so far Home Protect is excellent but of course I have no experience of their claims payout. If it is as good as the purchase experience then I would give five stars rather than three.”

Posted 3 years ago

Fingers crossed you'll never had to make a claim Holly, but thank you for choosing HomeProtect to be there if we're ever needed. Zoe from the HomeProtect Team

Posted 3 years ago

“They insured us”

Posted 3 years ago

We did indeed! Thank you for picking HomeProtect. Zoe from the HomeProtect Team

Posted 3 years ago

“Good price, though we were given incorrect info on the set up of our policy. Granted, the circumstances were a little unusual, but I made 8 calls before it was all set up properly - I even had an email telling me to call them urgently, and this was sent in error. Another half hour wasted, listening to their awful phone line jingle!”

Posted 3 years ago

I'm sorry if we've caused you any frustration Phil. Hopefully everything has been resolved for you, but if there's anything else you need me to look into please send your policy number, along with any other details and I will investigate this further for you. Email address: email.service@homeprotect.co.uk Zoe from the HomeProtect Team

Posted 3 years ago

“Easy to apply online. As with any insurance company, the proof of the pudding is in the eating.......”

Posted 3 years ago

“Great response when I had an emergency but disgusted they renewed the policy automatically and with no warning, quote or invitation.”

Posted 4 years ago

Hello, Thank you for taking the time to provide us with your feedback. I'm sorry that you were not aware that the policy would renew automatically. I will send you a direct email to discuss this further. Kind regards Mona Homeprotect

Posted 4 years ago

“Excellent response with a boiler emergency but not happy policy was renewed automatically with no warning or contact.”

Posted 4 years ago

“Excellent response with a boiler emergency but not happy policy was renewed automatically with no warning or contact.”

Posted 4 years ago

“I bought home insurance with HomeProtect because they were the cheapest quote on Compare the Market. No problems with them but I have not made a claim. They offer a £100 prize draw if you right a review on Trustpilot. Dont think that's very fair play so hende my review being 3 stars.”

Posted 4 years ago

Hi Karl, thank you for taking the time to review us, you can also enter the prize draw by reviewing us on reviews.co.uk, reviewcentre or Google - all you need to do is email your policy number to marketing@homeprotect.co.uk and you will be entered into the draw. Thanks, Libby - the HomeProtect Team

Posted 4 years ago

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Homeprotect is rated 4.4 based on 2,631 reviews