Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George, New Malden
Rating: 4.43

4.4 Rating 3,152 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 3,152 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There are two elements to effective work from an insurance company at the time a client requires it. First is the the communication and support offered at the primary response level. Second is the quality of subsequent refurbishment. The craftsmen and businesses employed by Home Protect are excellent. They know their stuff and and did a first class job on putting our house back together after a flood. 5 Stars to them. By comparison however, the quality of the Home Protect team at the end of the phone when you contact them is incredibly poor. Even to the point of being told in our first call that despite having a house full of water, we had no claim. I am sorry to say that the person who then dealt with later issues at customer services was even worse. I hope that these were just temporary blips from Home Protect - perhaps regular staff were isolating? Given that you normally only ring when something bad has happened to you, this is an aspect of their service that they would wish to improve. 1 star.”

Helpful Report

Posted 4 years ago

Really sorry to hear of the service you have received from us Chris. Please can you send your policy details to resolve@homeprotect.co.uk so we can investigate this. We're happy to see that your claim was dealt with swiftly and smoothly. Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“We got there after a long phone call. It was un auto renew and despite over a week before the renew date, the monies had been taken. The customer services was unable to tell me what name was on the card used or if it was Visa etc. 30-40 minutes later she gave me this exact information and then had to get that payment back as this had caused a friend who I borrowed money from the previous year to go into overdraft which meant I had to pay that bill as well as the insurance. The customer care wasn’t up to scratch, not able to sense my distress and didn’t seem to care. We eventually got to a satisfactory end and have taken off the auto renew which I hadn’t asked for and do not have on any other services.”

Helpful Report

Posted 4 years ago

Sorry to hear of the experience you have had. I have passed this on as feedback to make sure it never happens again. I'm pleased we managed to sort things out for you. Angela at The HomeProtect Team.

Posted 4 years ago

“I’m a home protect customer but only out of necessity. The turn around from raising a request to quote and then gaining a policy is appalling. Don’t get me wrong it might not have been a straight forward case but the timeframe for the underwriter was supposed to be 48 hrs and it was more like a week.”

Helpful Report

Posted 4 years ago

Sorry to read of the delayed response you had Dale. I'm pleased to see all is sorted for you now. Thank you for your feedback. Angela at The HomeProtect Team.

Posted 4 years ago

“starts cheap but goes up about 10% every year despite no claims or changes.”

Helpful Report

Posted 4 years ago

Thank you for your feedback. We do try to be as competitive as we can each year. Angela at The HomeProtect Team.

Posted 4 years ago

“The service is alright, but they are a bit slow.”

Helpful Report

Posted 4 years ago

Hi Rafeeq, Sorry to hear we've disappointed you. Please can you email your policy details to us at: resolve@homeprotect.co.uk and perhaps a little more detail so we can look into this further. Kind regards, The HomeProtect team.

Posted 4 years ago

“Service delivered was good”

Helpful Report

Posted 4 years ago

Thank you for your five star review Sandra. Zoe from the HomeProtect Team

Posted 4 years ago

“Cheap, they bribing me now to do a review with some vague hope I'll win an Amazon voucher and how can you possibly know til you've made a claim? Pointless exercise .”

Helpful Report

Posted 4 years ago

Finger crossed you never need to make a claim Greg, but thank you for picking us to be there should we ever be needed. Zoe from the HomeProtect Team

Posted 4 years ago

“Used for house insurance for the last few years. Thankfully Not had to claim yet so can't say how well they deal with claims.”

Helpful Report

Posted 4 years ago

Fingers crossed you never need to make a claim, but thank you for picking us to be there should we ever be needed. Zoe from the HomeProtect Team

Posted 4 years ago

“Service to get insurance is great. Let’s see if I actually need to use they are equally efficient :)”

Helpful Report

Posted 4 years ago

Fingers crossed you never need to make a claim, but thank you for picking us to be there should we ever be needed. Zoe from the HomeProtect Team

Posted 4 years ago

“Business conducted well.”

Helpful Report

Posted 4 years ago

Thank you for your feedback. Zoe from the HomeProtect Team

Posted 4 years ago

“Easy to understand & purchase.”

Helpful Report

Posted 4 years ago

I'm glad that we could take the hassle out of insurance for you Kim. Zoe from the HomeProtect Team

Posted 4 years ago

“Wasn’t happy that the rises significantly again without ever making a claim.”

Helpful Report

Posted 4 years ago

Sorry if we've left you disappointed in us. I appreciate it's frustrating when your price isn't what you were hoping for, but there are lots of different rating factors that are taken into account when calculating a renewal price. Zoe from the HomeProtect Team

Posted 4 years ago

“My house insurance was easy to arrange online. I am deaf, so it is too difficult to get quotes etc online. I needed cover for a listed building, which not many insurance companies offer, and I was happy with the price quoted. However, I cannot rate the service because I haven't made a claim - hopefully I won't ever need to.”

Helpful Report

Posted 4 years ago

Fingers crossed you never need to make a claim, but thank you for picking us to be there should we ever be needed. Zoe from the HomeProtect Team

Posted 4 years ago

“Great product and service”

Helpful Report

Posted 4 years ago

Thank you for your positive feedback Nigel. Zoe from the HomeProtect Team

Posted 4 years ago

“All was good. Very friendly. Enquieries and questions dealt with professionally. I trust that it would be the same if, God forbid, I ever had to make a claim. GJG”

Helpful Report

Posted 4 years ago

Fingers crossed you never need to make a claim, but thank you for picking us to be there should we ever be needed. Zoe from the HomeProtect Team

Posted 4 years ago

“I don’t think Home Protect advised me that I was due to renew. So in one sense it’s been good because I don’t have to do anything, but equally some sort of notification would have been useful for me.”

Helpful Report

Posted 4 years ago

Sorry Ruairidh we do send out renewal notices via post one month before your policy is due to renew. If you didn't receive this and would like me to investigate further please do send me an email with your policy details. Email: resolve@homeprotect.co.uk Zoe from the HomeProtect Team

Posted 4 years ago

“Easy to renew insurance, but would have liked an up to date policy document”

Helpful Report

Posted 4 years ago

Glad we could keep your renewal easy Gavin. You should be able to access your new policy documents on our website https://customer.homeprotect.co.uk/documents/brochuredocs-btn/?bid=undefined. If this isn't possible we can email them over to you simply email us your request to service@homeprotect.co.uk Zoe from the HomeProtect Team

Posted 4 years ago

“Really good value insurance at face value however there are dependencies on insurance qualifications like alarms installation and locks on windows. I have state of art windows that have inbuilt locking systems plus I live in a block of flats. A bit ridiculous really! Especially as underwriters have no visibility of what they’re dealing with”

Helpful Report

Posted 4 years ago

We're always looking for opportunities to improve the service we provide and your feedback is really useful Mitch. We'll pass your feedback to our underwriters for future improvements. The HomeProtect Team

Posted 4 years ago

“Home protect took my special considerations into place the age of my property and underlining done they were very friendly able to advise patient and underststanding.”

Helpful Report

Posted 4 years ago

I'm thrilled we were able to help get you the right policy that suited your needs. Zoe from the HomeProtect Team

Posted 4 years ago

“All done via the phone, even simply updating card details cannot be done online, so have to wait on hold during opening hours. Once through, staff were helpful.”

Helpful Report

Posted 4 years ago

Thank you for you feedback regarding our online offering. I will ensure that this is shared with the Digital Team for future improvements to our service. Zoe from the HomeProtect Team

Posted 4 years ago

Homeprotect is rated 4.4 based on 3,152 reviews