Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.42

4.4 Rating 3,064 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 3,064 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I contacted HomeProtect informing them that I needed to make a claim they replied very quickly and made the whole procedure very easy and understandable . Never have I claimed before and their correspondence and very polite staff was just top quality . Put your mind at rest and get insured with HomeProtect you won’t be disappointed and you can relax knowing you’ve got the best insurance you can get . They’re 100% perfection .”

Helpful Report

Posted 3 years ago

Sorry to hear you had to make a claim Karen! We're thrilled we were able to make your experience hassle-free! Thank you for your great feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Homeprotect is very reasonably priced. I have been with them for three years. I have only had to claim with them once , for a broken toilet flush , and they provided a very prompt , efficient service. Five stars.”

Helpful Report

Posted 13 hours ago

Your 5-star feedback made our day, Peter! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 12 hours ago

“Having just built a new house it was difficult to find a company offering home insurance at an affordable price. Thankfully we came across Homeprotect, where the process was quick and simple, and I had my policy sorted within half an hour of logging on to their website.”

Helpful Report

Posted 17 hours ago

We strive to offer cover that others can't, so it's great to see we could do that for you, Catherine! Thank you, The Homeprotect Team.

Posted 13 hours ago

“Just the thought of having to change my home insurance has put me off doing so for years. However this time I decided to go online and view a comparison site and Home Protect came up with the best price. Checked out the policy booklet on line which was easy to understand and everything ok so went ahead. Did have a query when I checked the policy schedule out so phoned up and spoke to a very helpful and friendly person who also answered the phone quickly so no long queue. All told an excellent all round experience.”

Helpful Report

Posted 18 hours ago

Thank you so much for your amazing review, Stephanie! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 14 hours ago

“I have been with Home Protect for many years and have found them to be a helpful and reliable company. Their phone lines are answered professionally and I haven't had to wait for long when I have called. They have also been flexible with some specific elements of my policy.”

Helpful Report

Posted 18 hours ago

Thank you so much for your amazing review, Sharon! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 14 hours ago

“Your call handler dealt with me very efficiently.”

Helpful Report

Posted 1 day ago

We are always happy to help! Thank you for your feedback. The Homeprotect Team.

Posted 14 hours ago

“In February 18 2022 our property was hit by a (mini hurricane we were told later) which resulted in damage to the roof.the cliam submitted was,handled quickly, and efficiently and paid in full. .”

Helpful Report

Posted 2 days ago

That's what we like to hear! Thank you for your 5 star review. The Homeprotect Team.

Posted 14 hours ago

“Had an issue regarding renewal premium and it was sorted right away, very helpful and professional member of staff.”

Helpful Report

Posted 3 days ago

We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 3 days ago

“Flexibility of options for cover”

Helpful Report

Posted 3 days ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 3 days ago

“It was time to renew and to my surprise, the policy had gone down in price. That’s a first for me!”

Helpful Report

Posted 4 days ago

We’re delighted to see your 5-star review, Mitch! Thank you, The Homeprotect Team.

Posted 4 days ago

“Were very helpful and spent time understanding my requirements. Even took the time to ensure all details correct”

Helpful Report

Posted 4 days ago

That's what we like to hear, Ian! Thank you for your 5 star review. The Homeprotect Team.

Posted 4 days ago

“In over 40 years of having home contents policies with cover for personal belongings away from home, I have never known it not to include loss, only damage and theft, so to discover this is the hidden in the small print with Homeprotect is nothing less than infuriating. I took out this policy via comparethemarket where I specifically state that loss away from home is required so it should never have shown a quote from Homeprotect. As, for me, this is a critical aspect of any home contents policy, it makes this policy not fit for purpose. I have had to cancel and take out a proper policy with LBIS.”

Helpful Report

Posted 4 days ago

We're sorry to know of your disappointment, Ian. A feedback on this has already been lodged. Thanks, The Homeprotect Team.

Posted 4 days ago

“Very pleased. Online firm straightforward and easy to complete but when I needed to speak to someone I was delighted how quickly and easily I was able to do it”

Helpful Report

Posted 5 days ago

That's what we like to hear! Thank you for your 5 star review. The Homeprotect Team.

Posted 4 days ago

“Very pleased. Online firm straightforward and easy to complete but when I needed to speak to someone I was delighted how quickly and easily I was able to do it”

Helpful Report

Posted 5 days ago

That's what we like to hear! Thank you for your 5 star review. The Homeprotect Team.

Posted 4 days ago

“I strongly advise anyone considering Homeprotect to look elsewhere. I submitted a claim for a monitor that was accidentally knocked off my desk by a gust of wind, a clear case of accidental damage. Despite my policy explicitly covering Full Contents Accidental Damage, Homeprotect rejected the claim by falsely classifying it as storm damage and then claimed the wind was not strong enough to qualify. This is classic bait and switch insurance handling: sell policies promising comprehensive cover, then refuse to pay out by applying technicalities that have nothing to do with the actual incident. It is deliberately misleading and feels like fraud by misrepresentation. I have sought legal advice and escalated my case. I am also taking it to the Financial Ombudsman and warning others: Homeprotect will happily take your premiums but will fight tooth and nail to deny even the most valid claim. Their customer service is robotic, evasive, and completely uninterested in fair outcomes. You are just a policy number to them. Avoid Homeprotect at all costs. There are better and more honest insurers out there.”

Helpful Report

Posted 5 days ago

We’re sorry to hear this, Adam. Could check that a complaint on this is already lodged and some one will be in touch shortly. Thanks, The Homeprotect Team.

Posted 4 days ago

“A strait forward process getting our on-line house and contents cover at a very reasonable price (compared to other players in the market) Generally communications appear to be efficient however, I was a little confused when (as a new customer) I received an e-mail entitled “We’ve got you covered (again)’” and I really don’t understand why you felt it necessary to send me this message 8 times!”

Helpful Report

Posted 5 days ago

Thank you for your feedback! There was a technical glitch because of which the emails were sent multiple times. Apologies for the inconvenience caused. This is now resolved. Thanks, The Homeprotect Team.

Posted 4 days ago

“Oh dear. I am getting the same email every hour since 8.19, on the hour (i.e. 9.19, 10.19, 11.19, 12.19. 1.19. 2.19, 3.19, 4.19 - hope it stops soon”

Helpful Report

Posted 6 days ago

We're sorry for this, Chris. This happened due to a technical glitch and we have now sorted this. Thanks, The Homeprotect Team.

Posted 4 days ago

“Excellent customer service support following the purchase of our home insurance policy. Competitively priced and very easy to purchase.”

Helpful Report

Posted 6 days ago

That's what we like to hear, Tina! Thank you for your 5 star review. The Homeprotect Team.

Posted 4 days ago

“Solid service”

Helpful Report

Posted 1 week ago

Thank you for your 5 star review. The Homeprotect Team.

Posted 5 days ago

“Homeprotect were easy to contact by phone and gave me a good price for my home insurance.”

Helpful Report

Posted 1 week ago

That's what we like to hear! Thank you for your 5 star review. The Homeprotect Team.

Posted 5 days ago

“Have tried others but none compare! Excellent customer service as well!”

Helpful Report

Posted 1 week ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 5 days ago

Homeprotect is rated 4.4 based on 3,064 reviews