Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George, New Malden
Rating: 4.43

4.4 Rating 3,154 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 3,154 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A realistic quote and straight forward application process. I have not had to make a claim as yet.”

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Posted 4 years ago

Glad we could take the hassle out of insurance for you Lynda. Zoe from the HomeProtect Team

Posted 4 years ago

“You were cheaper than my previous insurance company you are quick and easy to use I gave 4 stars as I emailed you to post a hard copy of my policy and never got it or any response”

Helpful Report

Posted 4 years ago

Good news that we could provide you with a competitive policy. But I am sorry to hear you didn't receive your hard copy of the paperwork. If you could please email me your policy number I will make sure this is sent out to you. Email: email.service@homeprotect.co.uk Zoe from the HomeProtect Team

Posted 4 years ago

“Had to make a claim and it all went through and got sorted. No complaints”

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Posted 4 years ago

Sorry to hear you had to make a claim, but I'm pleased we were able to help get it sorted for you. Zoe from the HomeProtect Team

Posted 4 years ago

“It is a reasonable price for the service provided. My plan did increase on the renewal date but not by a massive amount.”

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Posted 4 years ago

Thank you for sticking with us for another year, we really do value our customers loyalty. Zoe from the HomeProtect Team

Posted 4 years ago

“Excellent value and service”

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Posted 4 years ago

Lovely to hear that we could tick all the boxes for you. Zoe from the HomeProtect Team

Posted 4 years ago

“Simple renewal process”

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Posted 4 years ago

We like to keep things nice and simple for our customers, and I'm glad you've had that experience with your renewal. Zoe from the HomeProtect Team

Posted 4 years ago

“Pleasant staff, upfront and easy to deal with.”

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Posted 4 years ago

We pride ourselves on the service we provide, so I'm thrilled that that staff you spoke to were pleasant. Zoe from the HomeProtect Team

Posted 4 years ago

“This is my second year with home protect. They have been the cheapest quotes both years running. Was easy to apply first time round and they sent remind when the insurance was due to run out. Quick and easy to stay with them.”

Helpful Report

Posted 4 years ago

Quick and easy - just as it should be in our eyes! And we're glad you agree Samantha. Zoe from the HomeProtect Team

Posted 4 years ago

“Got a quote for Home Protect on a comparison website which was cheaper than the one quoted directly on its website. Called customer service and got it at the cheaper price. It had a promotion if bought on its website which I did and I am still waiting for the vouchers.”

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Posted 4 years ago

Glad we could be so competitively priced for you. Thank you for leaving a top mark review. Zoe from the HomeProtect Team

Posted 4 years ago

“Received renewal notice with notification of new premium. Done a quick search on a comparison site, and noted that Home Protect was listed on the search results with a lower premium than I was quoted on my renewal notice, for the exact same cover. Made a call to Home Protect where the person was understanding and helpful. Received a reduction on my renewal premium closer to that advertised on comparison site. Would have given 5 stars, instead of 4 stars, if I had been given the lower premium in the first instance as a returning customer. But, well pleased with Home Protect.”

Helpful Report

Posted 4 years ago

Thank you for sticking with HomeProtect for another year. I'm pleased we were able to you give you a competitive rate for your policy. Zoe from the HomeProtect Team

Posted 4 years ago

“Mine is a complicated house to insure as it’s listed and very old, 1410. Upon renewal I had to keep having phone calls with them and in Covid times this was a lengthy process. I missed a few returned calls and they suspended the policy. Meaning I wasn’t covered and had to begin again. The call to re-register was 45 minutes long, repeating what would have been on file for the cancelled policy and then the price was £300 more! I was disappointed about this but needed to press on with getting the insurance back in the house. I think the whole renewal could have been made cheaper and smoother for me, but Covid and staff working at home meant repeated calls to clarify questions and that’s why the policy lapsed. With the result I got penalised financially.”

Helpful Report

Posted 4 years ago

I'm sorry you had issues with your renewal Jill, it's never our intention to leave our customers feeling frustrated. I'm pleased we were able to get everything sorted in the end and please don't hesitate to get in touch if there's anything further that you need. Email: email.service@homeprotect.co.uk Zoe from the HomeProtect Team

Posted 4 years ago

“Very happy with the level of customer service over the telephone. Just one criticism, the optional Lost Keys cover is only for one set of keys. I think this should be made clearer as it wasn't immediately obvious. As a couple with children we are a household with multiple sets of keys and I obviously expected all of our keys to be covered.”

Helpful Report

Posted 4 years ago

Brilliant to hear you're happy with our level of service. Thank you for your feedback I will ensure this is shared with the relevant team to help improve our future offerings. Zoe from the HomeProtect Team

Posted 4 years ago

“The whole process of obtaining a quote and opening the policy went smoothly and was easy. Any questions I had were answered to my satisfaction in a professional manner”

Helpful Report

Posted 4 years ago

We like to keep things nice and easy for our customers and I'm glad you had that experience. Zoe from the HomeProtect Team

Posted 4 years ago

“Easy process and all points covered quickly”

Helpful Report

Posted 4 years ago

We like to keep things nice and easy for our customers and I'm glad you had that experience. Zoe from the HomeProtect Team

Posted 4 years ago

“Easy to renew. Knowledgeable staff. Good price”

Helpful Report

Posted 4 years ago

Affordable and easy - just as it should be in our eyes! And we're glad you agree. Zoe from the HomeProtect Team

Posted 4 years ago

“Home Protect saved me a lot of money on my home and content insurance. The girl was professional. She spoke clearly and explained everything I wanted to know. She made me feel confidant with my new insurance.”

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Posted 4 years ago

We pride ourselves on the service we provide and I'm so pleased that the girl you spoke to lived up to this. Zoe from the HomeProtect Team

Posted 4 years ago

“Good value. Can’t comment on claims but I assume they’re the bog standard pay as little as possible”

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Posted 4 years ago

Fingers crossed you never have to make a claim, but thank you for choosing us to be there in case we're ever needed. Zoe from the HomeProtect Team

Posted 4 years ago

“Fair price for renewal therefore did not want to move to a different company.”

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Posted 4 years ago

Glad we could be so competitive for you Patricia. Thank you for sticking with us for another year. Zoe from the HomeProtect Team

Posted 4 years ago

“Easy to use website, payment processing is straightforward. Prices are competitive but has added benefits compared to competitors. Insurance coverage value is higher (little bit) compared to competitors so bit of peace of mind. Haven’t made any claims yet so don’t know how well they treat the customers. At moment only paid the premium so all is good. Real review will be written when a claim will be processed.”

Helpful Report

Posted 4 years ago

Fingers crossed you never need to make a claim Tejas, but thank you for picking us to be there should you ever need us. Zoe from the HomeProtect Team

Posted 4 years ago

“Never increases by much year on year!”

Helpful Report

Posted 4 years ago

Glad we could be so competitive for you. Thank you for sticking with us for another year. Zoe from the HomeProtect Team

Posted 4 years ago

Homeprotect is rated 4.4 based on 3,154 reviews