Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George, New Malden
Rating: 4.43

4.4 Rating 3,154 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 3,154 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Renewal was an easy process throughout. Our two premiums had a slight increase although there was no explanation for this. It would be helpful to know the reasons. We have not had to make any claims. Thank you for your service.”

Helpful Report

Posted 4 years ago

Sorry if we've left you confused. I appreciate it's frustrating when your price isn't what you were hoping for, but there are lots of different rating factors that are taken into account when calculating a renewal price. Zoe from the HomeProtect Team

Posted 4 years ago

“Homeprotect ended up being the best quote for us in the end, but they were very slow to get the price to us, nearly a week to have it looked at by the underwriters and get a confirmed quote to us. This was too slow as we were due to exchange on our house in two days and needed a policy to start then. Ended up having to take out an alternative policy out with another company and then cancelling that a week later to switch to Homeprotect. Which was a bit of a faff we didn’t need on an already busy week moving.”

Helpful Report

Posted 4 years ago

Sorry to hear that you had a slow response from us, but I'm pleased to read we won you over in the end. I hope the move went well. Zoe from the HomeProtect Team

Posted 4 years ago

“I was searching for a competitive deal on my home insurance and found the process very easy.”

Helpful Report

Posted 4 years ago

Glad that we could take the hassle out of insurance for you Peter. Zoe from the HomeProtect Team

Posted 4 years ago

“Competitive prices coupled with the features we desired for an insurance product. Hopefully we will never need it.”

Helpful Report

Posted 4 years ago

Fingers crossed you never need to make a claim, but thank you for picking us to be there should we ever be needed. Zoe from the HomeProtect Team

Posted 4 years ago

“Comprehensive cover at a very competitive price was sourced with maximum efficiency. I am very pleased with the product.”

Helpful Report

Posted 4 years ago

We aim to please! Thank you for your positive feedback. Zoe from the HomeProtect Team

Posted 4 years ago

“Competitive price for comprehensive coverage. The cost of automatic renewal went up unfortunately even during COVID-19 which was unexpected. Overall, no problems.”

Helpful Report

Posted 4 years ago

We appreciate your feedback with regards to your pricing for cover. It must be frustrating but there are lots of different factors that go into calculating premiums, based on each individual risk assessment. This practice is not unique to us, but operates extensively across the industry. Glad we could provide comprehensive cover for you in the end. Zoe from the HomeProtect Team

Posted 4 years ago

“I called to add my new Electric Bicycle as a listed item. £33 quoted. The sales guy did not know what I would be paid if my £800 was stolen. I was eventually trasfered to a lady who told me I would get the value, whatever that means. I then askes to be transfered back to renewals. But sadly after waiting for 15 mins I was cut off. I did not get a chance to call back so the insurance automatically renewed but sadly my electric bike was not included. So sadly im bit nervouse to leave my bike if I go out on it. Otherwise im happy enough with the insurance but never make a claim.”

Helpful Report

Posted 4 years ago

Sorry to hear you've had some trouble getting in touch with us. You can add items to your existing contents insurance policy and increase your level of cover for other items by contacting our Customer Services team. Please note that there may be an additional premium amount to be paid. Zoe from the HomeProtect Team

Posted 4 years ago

“Good price, easy to sort and friendly advisor.”

Helpful Report

Posted 4 years ago

Glad that we could tick all the boxes for you Georgie. Zoe from the HomeProtect Team

Posted 4 years ago

“Quick and easy, cheapest for me with a good level of cover”

Helpful Report

Posted 4 years ago

Quick and easy - just as it should be in our eyes! And we're glad that you agree Russ. Zoe from the HomeProtect Team

Posted 4 years ago

“Very easy to renew. Hardly any price increase compared to other insurers I have been with. Very happy”

Helpful Report

Posted 4 years ago

Glad that we could take the hassle out of insurance for you. Zoe from the HomeProtect Team

Posted 4 years ago

“Good communication, Good service.”

Helpful Report

Posted 4 years ago

We aim to please Mohammed! Thank you for your positive feedback. Zoe from the HomeProtect Team

Posted 4 years ago

“Good service”

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Posted 4 years ago

Thank you for your five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“We’ve been with HomeProtect for a number of years and, accepting that increases do occur, have always considered them to provide value for money and good service. When arranging renewal this year, I was surprised to find that I was speaking to a lady working from home literally some 5 or so miles from our home in Yorkshire. Guess that’s the new ‘normal’ resulting from this unusual pandemic situation. So, job well done ‘Yorkshire lass’”

Helpful Report

Posted 4 years ago

We pride ourselves on the service that we provide, so it's great to hear our 'Yorkshire lass' lived up to this for you. Zoe from the HomeProtect Team

Posted 4 years ago

“We have a non-standard build property and HomeProtect gave us the lowest premium which we are happy with. However when we signed up they only sent out the policy document (not the wording booklet) so I wasn't aware of all the situations in which things are NOT covered and only found this out when I tried to make a claim. This is probably the same with all insurers but I didn't appreciate the lack of transparency.”

Helpful Report

Posted 4 years ago

Sorry to hear we've disappointed you Katie, that's never our intention. All policy booklets are available on our website here: https://www.homeprotect.co.uk/policy-booklet. But I will make sure your feedback is shared with the relevant team to reconsider how else these might be made available to our customers. Zoe from the HomeProtect Team

Posted 4 years ago

“Called to discuss changes to our policy and found the Home Protect agent to be very competent and helpful. We were able to negotiate some discount on the renewal premium and although this was still quite expensive relative to other insurers on comparison sites, decided to stick with HP for another year.”

Helpful Report

Posted 4 years ago

Thank you for sticking with us for another year. It's great to read you've had a service worthy of five stars. Zoe from the HomeProtect Team

Posted 4 years ago

“Very helpful as this was the first time I had dealt with this company and I will do so again next year.”

Helpful Report

Posted 4 years ago

We aim to please Brenda! We're thrilled to have you as a customer. Zoe from the HomeProtect Team

Posted 4 years ago

“Simple, easy to find and apply for with sensible premium”

Helpful Report

Posted 4 years ago

Simple and easy - just as it should be in our eyes! And we're glad that you agree. Zoe from the HomeProtect Team

Posted 4 years ago

“Helpful man got our premium down for us”

Helpful Report

Posted 4 years ago

Great to read that we've been able to get your cover at a good price. Zoe from the HomeProtect Team

Posted 4 years ago

“As I can only use this company it’s difficult to get a cheaper price”

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Posted 4 years ago

Thank you for your review. Zoe from the HomeProtect Team

Posted 4 years ago

“Very helpful employee who explained the policy in detail.”

Helpful Report

Posted 4 years ago

Thank you for your feedback, I'm so pleased the agent you spoke to was helpful. Zoe from the HomeProtect Team

Posted 4 years ago

Homeprotect is rated 4.4 based on 3,154 reviews