Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.41

4.4 Rating 2,951 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,951 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really helpful and knowledgeable. Answered all my questions and also obtained answers you were unsure about. Thank you”

Helpful Report

Posted 1 year ago

Always happy to help! Thank you for your feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Let me start by saying that Homprotect is a disorganized scam machine. We had to wait 3 weeks for a surveyor to come out after storm damage. We were handed a report that said the damage was purely one off down to Storm by their surveyor, Who told us we were covered and would receive 1600 for the repairs. 3 weeks of chasing them for payment they said you are not covered because the damage was due to wear and tear. I said this is nonsense and not what your surveyor told me, send me a copy of the report. 10 phone calls later no report. I then informed them of their surveyour report I have a report at which point they changed their story. they said although the damage is internal due to the storm, and purely due to the storm as their surveyor said there is no damage outside like broken roof tile ????????????/!!!! the water leaked purely due to a storm and nowhere in the policy does it say unless damage outside will internal damage not be covered I am sure if there were broken roof tiles they would claim this wear and tear. They still refuse to send a copy of the report. They are running a pure scam and backtracking on everything. Having to submit SAR to get a copy of the record and the report and will take them to the Ombudsman. As a warning stay away from them they are a company that breaches every FCA regulation there is. They can not even send you a formal complaint number”

Helpful Report

Posted 1 year ago

Sorry to hear this Marwa. I have escalated this with the claims team and requested they contact you. Thanks Angela at The Homeprotect Team.

Posted 1 year ago

“Very helpful and good pricing, I keep renewing every year because they are easy to deal with.”

Helpful Report

Posted 1 year ago

We're thrilled to have you with us for another year Jenny! Thank you Angela at The Homeprotect Team.

Posted 1 year ago

“Easy to use website with full support and a very good price”

Helpful Report

Posted 1 year ago

We like to make insurance easy for you! Thank you for your feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Awful experience where I was given the wrong information and had to make a formal complaint - even though the advisor told me there was no point as I wouldn’t get anywhere! She was like a robot repeating the same thing all the time and I’m sure she was reading off a script, no personality at all! If I could score zero I would. When the complaint was dealt with she couldn’t apologise enough but I was offered £25 compensation - not a lot for 2hrs wasted on the phone and if I had followed the first advisors advice it would have cost me a lot more money”

Helpful Report

Posted 1 year ago

Sorry to hear of your disappointment Donna. I have passed your feedback on to the relevant team. Thank you, Angela at The Homeprotect Team.

Posted 1 year ago

“Homeprotect are the best company on the market for dealing with house insurance where the owner has died and the Estate is subject to Probate. Several companies either would not insure, charged ridiculous rates or wanted so many answers to dozens of questions !”

Helpful Report

Posted 1 year ago

That's what we like to hear Stella! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“It was a really good experience to renew my home insurance with Homeprotect.”

Helpful Report

Posted 1 year ago

That's great to hear! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Great easy to use site, policy bought with confidence”

Helpful Report

Posted 1 year ago

Great to see you had a hassle free experience with us. Thanks, Angela at The Homeprotect Team.

Posted 1 year ago

“Easy to navigate Web address and value for money”

Helpful Report

Posted 1 year ago

We like to make your journey easy! Thank you, Angela at The Homeprotect Team.

Posted 1 year ago

“Very simple process and good customer service”

Helpful Report

Posted 1 year ago

We aim to please Melissa! Thank you, Angela at The Homeprotect Team.

Posted 1 year ago

“Very disappointing that in these financially tough times for customers, the affordable monthly payment comes with a 25%, yes 25% interest fee! Shame on you homeprotect for making life, just that bit harder.”

Helpful Report

Posted 1 year ago

Sorry to hear of your disappointment, I have passed your feedback on to the relevant team. Thanks Angela at The Homeprotect Team.

Posted 1 year ago

“I checked Home Protects renewal charge against other insurers and they remained to the most competitive. We have also had a very good experience whenever we've needed to talk to a human on the phone about our cover.”

Helpful Report

Posted 1 year ago

We like to stay loyal Pip! Thank you for your 5 star review. Angela at The Homeprotect Team.

Posted 1 year ago

“Great service. Very helpful and were efficient enough to keep reminding me I’d forgotten to renew. Will definitely use them next year!”

Helpful Report

Posted 1 year ago

That's what we like to hear! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Problem with payment card was sorted in a 15 minute phone call by a very helpful person.”

Helpful Report

Posted 1 year ago

Glad we could help Julie! Thank you for your feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Please do not solicit this company's services. You would be left deeply disheartened and upset. I had my bag stolen next to me while having a post work drink with a colleague, all recorded on CCTV and reported to the police. It has been 3 months so far waiting for compensation for my Mac which was inside the bag. I was told the company was waiting for the police report, only to find months later that the company did not consider this as a theft only after giving them a call. No such request to the police had been made for months. I was then asked to contact the pub and obtain the cctv footage, which the establishment declined as it can only be provided directly to the police. I have beeb misinformed, stalled and spoken down to so many times. The worst service I have ever experienced.”

Helpful Report

Posted 1 year ago

Sorry to hear this Ivan. I have escalated this with the claims team and requested they contact you, Thanks Angela at The Homeprotect Team.

Posted 1 year ago

“I have rain pouring through the roof but Home Protect don't class it as an emergency!! Its coming through a light fitting of all things!! It's been a week already. Completely unreliable to protect you when you need it.”

Helpful Report

Posted 1 year ago

Sorry to hear this. If you could send your policy details to resolve@homeprotect.co.uk we can escalate this for you. Thanks Angela at The Homeprotect Team.

Posted 1 year ago

“The quote to renew the Home Insurance was reasonably acceptable and better than most others”

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Posted 1 year ago

We like to stay loyal Peter! Thank you for your feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Very competitive quote and easy to deal with”

Helpful Report

Posted 1 year ago

That's our aim Kenneth! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“When contacting about renewal of policy and changes I needed to make to my policy staff I spokevto were extremely helpful courteous and polite.”

Helpful Report

Posted 1 year ago

We are always happy to help! Thank you for your great feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Very easy to use. Efficient and speedy response when setting up my insurance. Hoping I won’t have to be in contact with claims. Thank you for a fair and good price.”

Helpful Report

Posted 1 year ago

Great to hear you had a 5 star service from us! Thank you, Angela at The Homeprotect Team.

Posted 1 year ago

Homeprotect is rated 4.4 based on 2,951 reviews