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Homeprotect Reviews

4.4 Rating 2,631 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

4.4

Based on 2,631 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A fast efficient service for renewing the buildings insurance contract. All done in good timely manner.”

Posted 3 years ago

Its great to have you back for another year Jayesh! Thank you for your positive review! Have a great day! Angela at The HomeProtect Team

Posted 3 years ago

“Great price. Really easy to work with”

Posted 3 years ago

Hi Mathew! Were so pleased you were happy with your experience! Look forward to speaking to you next year! Thank you for your positive review! Angela at The HomeProtect Team

Posted 3 years ago

“I shop around every year on all my policies, so it was a nice surprise when my 2nd year policy barely increased on the original new customer price. Therefore I was happy to auto - renew.”

Posted 3 years ago

Stunning! We like to be as competitive as we can and we're delighted this has been your experience Neil! Thank you for choosing HomeProtect again! Angela at The HomeProtect team

Posted 3 years ago

“accessed my insurance for my home on line, so not much else to say really”

Posted 3 years ago

“Easy to set up complex buildings insurance.”

Posted 3 years ago

“Easy process at renewing our insurance. Thanks”

Posted 3 years ago

“Simple early comms - reasonable competitive price, found some offering a smallish saving but decided to stay with you”

Posted 3 years ago

“Informative website, had everything we needed to get home insurance.”

Posted 3 years ago

“Very competitive prince for my insurance”

Posted 3 years ago

“Easy enough to take out. Product looks good.”

Posted 3 years ago

“The renewal quote was very good (not hiked up renewal prices like most insurance companies ) getting through to customer service was quick and easy , very operator was polite and understanding . Would definitely recommend this company .”

Posted 3 years ago

“Money being an issue the price was really good & the service very patient adding in & taking off extras to get the right cover”

Posted 3 years ago

I'm pleased to read that we've been able to be to take the hassle out of insurance for you Sally. Zoe from the HomeProtect Team

Posted 3 years ago

“Nice and simple sign up process.”

Posted 3 years ago

We like to keep things as simple as possible Jessica, so it's great to read you've had that experience with us. Zoe from the HomeProtect Team

Posted 3 years ago

“Happy with the renewal quote received through the post, but was disappointed that I was charged a cancellation fee on another policy we had on another property's we recently sold even though we were continuing with this particular policy”

Posted 3 years ago

Thank you for sticking with us for another year despite the cancellation fee. Zoe from the HomeProtect Team

Posted 3 years ago

“Staff seem helpful, explain what I'm insured for etc”

Posted 3 years ago

I'm glad that we could take the hassle out of insurance for you. Zoe from the HomeProtect Team

Posted 3 years ago

“Buying a new house, slightly unusual and so had to phone to discuss rather than arranging on line. The phone call took 41 minutes (compares favourably with another company which was over 2 hours) but the operator was helpful and the price is completitive, I hope I won't find out how good the are at claims.”

Posted 3 years ago

I'm pleased to read that we were helpful. Fingers crossed you never need to make a claim, but thank you for picking us to be there should we ever be needed. Zoe from the HomeProtect Team

Posted 3 years ago

“Generally good experiences in my 4 years with this insurer.”

Posted 3 years ago

Thank you for sticking with us for 4 years. We really do value our customers loyalty. Zoe from the HomeProtect Team

Posted 3 years ago

“Happy with policy albeit with a small increase in cost of premium. Thankfully haven't needed to claim so cannot comment on that.”

Posted 3 years ago

Fingers crossed that you never need to make a claim. But thank you for picking us to be there should we ever be needed. Zoe from the HomeProtect Team

Posted 3 years ago

“Happy with policy and hasn't gone up too much”

Posted 3 years ago

Thank you for your positive feedback Joey. Zoe from the HomeProtect Team

Posted 3 years ago

“I had to change from one type of policy to another. The company had a bizarre charging system; if I wanted to transfer I would have received back less than £10. However with the very helpful sales assistant we worked out I could save several hundred by cancelling and having a new policy. Right result in the end and very helpful staff. Thanks.”

Posted 3 years ago

It's a shame that we missed out on the full five stars, but thank you for your feedback, we will use it to improve out future services. Zoe from the HomeProtect Team

Posted 3 years ago

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Homeprotect is rated 4.4 based on 2,631 reviews