Homeprotect Reviews

4.4 Rating 2,631 Reviews
88 %
of reviewers recommend Homeprotect
4.4
Based on 2,631 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Read Homeprotect Reviews

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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My first policy with them and the quote included lots of extras that were additional fees with other companies. So their price was the most competitive.
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Posted 2 years ago
We aim to please! Thank you for your kind words! Were delighted to have you join us. Angela at The HomeProtect Team.
Posted 2 years ago
This was an insurance for a second home - a flat in a remote seaside town with low property values. My insurance premium had crept up over the years to the point where ( buildings only ) it was approaching my home premium ( buildings and contents ), so I thought that I really should change. HomeProtect provided the same cover at what I thought was an appropriate premium. Every penny counts and you really do need to shop around.
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Posted 2 years ago
We strive to offer cover that others cant and at a great price too so its great to see we could do that for you! Thank you for your feedback. Angela at The HomeProtect Team.
Posted 2 years ago
It’s my first home insurance with this company which I purchased on line. I’d never purchased insurance on line but it seemed clear and easy to manage for someone who is not computer savvy
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Posted 2 years ago
We like to make things easy for you! Welcome to HomeProtect! Thank you for your feedback. Angela at The HomeProtect Team.
Posted 2 years ago
Friendly helpful service at a competitive price.
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Posted 2 years ago
We aim to please! Thank you for your kind words. Angela at The HomeProtect Team.
Posted 2 years ago
Helpful and easy
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Posted 2 years ago
That's what we like to hear! Thank you for your kind feedback. Angela at The HomeProtect Team.
Posted 2 years ago
Was very helpful and got everything sorted quickly even when I kept changing my mind was very patient
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Posted 2 years ago
Were always here to help! Thank you for your kind words. Angela at The HomeProtect Team.
Posted 2 years ago
My main reason for choosing HomeProtect was because of the criminal record of a family member which made remaining with my original broker impossible. Friendly and understanding service with plenty of advance notice about auto-renewal. Luckily, not had to make a claim so cannot comment on that side of the business!
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Posted 2 years ago
We aim to offer cover that others cant, so were delighted we managed to help you. Thank you for your review. Angela at The HomeProtect Team.
Posted 2 years ago
Warm friendly efficient wand renewal premium as was last year
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Posted 2 years ago
We aim to please! Thank you for your kind words. Angela at The HomeProtect Team.
Posted 2 years ago
Easy to use and helpful
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Posted 2 years ago
Great to hear Kyran! Thank you for your feedback. Angela at The HomeProtect Team.
Posted 2 years ago
I had a very smooth experience buying our buildings insurance from home protect. We are currently doing building work, and most importantly everything that is and isn't covered was explained to me in detail.
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Posted 2 years ago
Great to hear Laura! We aim to offer cover that others cant and its great to see you got just that. Good luck on the building work. Angela at The HomeProtect Team.
Posted 2 years ago
Price similar to the year before, still cheap and painless renewal.
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Posted 2 years ago
Great to see you have stayed with us for another year! Thank you for your review. Angela at The HomeProtect Team.
Posted 2 years ago
It’s a great flexible service - very professional staff
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Posted 2 years ago
So happy to hear of your satisfaction with our service Chris! Thank you for your kind words. Angela at The HomeProtect Team.
Posted 2 years ago
Good customer service and responsiveness
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Posted 2 years ago
That's what we like to hear Nicholas! Thank you for your kind words. Angela at The HomeProtect Team.
Posted 2 years ago
Easy to manage and responsive support team. Well priced too
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Posted 2 years ago
Thrilled to see we could help you Will! Thank you for your kind feedback. Angela at The HomeProtect Team.
Posted 2 years ago
Good phone customer service
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Posted 2 years ago
Great to hear! Thank you for your kind feedback. Angela at The HomeProtect Team.
Posted 2 years ago
Found them through Comparethemarket. Good competitive premiums. It was simple and quick to complete the process of signing up. The person handling my call was very friendly.
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Posted 2 years ago
Great to hear Andrew! Were thrilled to have you on board with us. Angela at The HomeProtect Team.
Posted 2 years ago
easy to renew and good value for money. Hope I don't have to use the service!!
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Posted 2 years ago
Fingers crossed you never have to make a claim Clive! Welcome back for another year. Angela at The HomeProtect Team.
Posted 2 years ago
Got sorted quickly
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Posted 2 years ago
Thrilled your journey was smooth and swift! Thank you for your review. Angela at The HomeProtect Team.
Posted 2 years ago
Straightforward process and website, extremely helpful customer service folks. Thanks!
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Posted 2 years ago
That's what we like to hear! Thank you for your kind words. Angela at The HomeProtect Team.
Posted 2 years ago
Great help with a slightly unusual insurance policy. I found all staff I interacted with to be on the ball. Wait times were minimal. When I had to call back I was able to speak to the same person. So far, so very good.
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Posted 2 years ago
Great to hear! Welcome to HomeProtect! Have a splendid day. Angela at The HomeProtect Team.
Posted 2 years ago
Homeprotect is rated 4.4 based on 2,631 reviews