Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George, New Malden
Rating: 4.47

4.5 Rating 3,773 Reviews

90 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.5

Based on 3,773 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to sign up, competitive price. New and no claim as yet so I cannot give any review on service in such a case.”

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Posted 1 year ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 1 year ago

“So far, so good...”

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Posted 1 year ago

Thank you for your review, Nni. The Homeprotect Team.

Posted 1 year ago

“Relatively easy and quick to renew”

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Posted 1 year ago

That's what we like to hear! Thank you for your 5 star review. The Homeprotect Team.

Posted 1 year ago

“Offered me a good price.”

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Posted 1 year ago

We strive to offer cover that others can't, so it's great to see we could do that for you Youngki! Thank you, The Homeprotect Team.

Posted 1 year ago

“Easy signup and clear rules. Good communication too.”

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Posted 1 year ago

It's wonderful to know that you enjoyed our service, Dave. Thank you, The Homeprotect Team.

Posted 1 year ago

“I obtained a quote quickly and efficiently and after speaking with an operative took out my policy- I asked if I could have a paper copy and after checking with his supervisor it was duly sent to me, received a couple of days later- great!”

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Posted 1 year ago

Thank you for the positive feedback Stella! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 1 year ago

“Generally always a smooth renewals process. One of the few companies to still have a UK based call centre team - always easy to get through to them and very easy to talk with. Only negative is my yearly premium increasing due to me ‘changing’ jobs - my job going from ‘unemployed’ to ‘full time employed’. Despite now having a good, regular income, this ‘change’ is considered a negative and an indication of ‘instability’ according to the automated system!”

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Posted 1 year ago

Thank you for the positive feedback! I have sent your comments to our Change team to look into how we can improve. Thank you, The Homeprotect Team.

Posted 1 year ago

“Goodvquotecandvefficient communication”

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Posted 1 year ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 1 year ago

“Seems fine but I have not made a claim so cannot comment on the service.”

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Posted 1 year ago

We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 1 year ago

“Easy to setup.”

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Posted 1 year ago

Thank you for the positive feedback! The Homeprotect Team.

Posted 1 year ago

“Due to some circumstances within my household Homeprotect was one of the only companies to offer me home insurance. It was a very reasonable price and very easy to sort out online.”

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Posted 1 year ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 1 year ago

“Flexibility of options for cover”

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Posted 1 year ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 1 year ago

“A strait forward process getting our on-line house and contents cover at a very reasonable price (compared to other players in the market) Generally communications appear to be efficient however, I was a little confused when (as a new customer) I received an e-mail entitled “We’ve got you covered (again)’” and I really don’t understand why you felt it necessary to send me this message 8 times!”

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Posted 1 year ago

Thank you for your feedback! There was a technical glitch because of which the emails were sent multiple times. Apologies for the inconvenience caused. This is now resolved. Thanks, The Homeprotect Team.

Posted 1 year ago

“Renewed my policy as pricing still good for great cover. Especially in this hard climate of ever rising bills”

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Posted 1 year ago

That's what we like to hear, Paul! Thank you for your 4 star review. The Homeprotect Team.

Posted 1 year ago

“Although I am happy with the level of cover and the end price, it was frustrating to see the ‘bait and switch’ upselling techniques (low price shown on the comparison sites, but then a whole raft of options that are made to make you feel like you’ll end up with a sub-par policy if you don’t upgrade), but I guess that is standard across the board now to get the punters in. Let’s hope the service is as bulletproof as the other reviews suggest.”

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Posted 1 year ago

Thank you for the feedback, Greg! I have sent your comments to our team to look into how we can improve. Thank you, The Homeprotect Team.

Posted 1 year ago

“I use home protection for a few houses. I find it good value and the communication is good. I fortunately haven't had to claim anything yet, so I can't comment on this area. It is easy to find policies online, however if you have more that one policy you have to look at each house individually. Previously you could see them all and this was more user friendly.”

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Posted 1 year ago

Thank you for the positive feedback, Helen! I have sent your comments to our team to look into how we can improve. Thank you, The Homeprotect Team.

Posted 1 year ago

“This is the third year we have a house insurance with homeprotect. Till now we are happy with the price and online fill in form which is easy too do. No complaints thus far. But luckily we didn't need to report any damage or break in. Overall all is good.”

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Posted 1 year ago

Your positive feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 1 year ago

“I found the help provided on the phone by the staff member very helpful…I had almost given up trying to access a quote by computer… the personal touch was excellent….”

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Posted 1 year ago

Thank you for the positive feedback Wilma! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 1 year ago

“If your requirements are a bit out of the ordinary then Homeprotect will most likely be a very good option for your home insurance requirements. The only slight complication is difference in rice for same insurance requirements depending on whether you go direct or via the various market comparison sites , so it's definitely worth shopping around.”

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Posted 1 year ago

Thank you for the feedback, David! We are always striving to find ways to improve. Thank you, The Homeprotect Team.

Posted 1 year ago

“It's very easy to go through the online forms and get a quote. The quote was low and covered everything I need. I would definitely recommend Homeprotect.”

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Posted 1 year ago

That's what we like to hear! Thank you for your review. The Homeprotect Team.

Posted 1 year ago

Homeprotect is rated 4.5 based on 3,773 reviews