Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George, New Malden
Rating: 4.44

4.4 Rating 3,301 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 3,301 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've just taken out a policy with Homeprotect. My case was slightly more complicated and couldn't be covered by a normal home insurance policy. I phoned to arrange it and found them very knowledgeable and helpful. I would recommend them.”

Helpful Report

Posted 11 months ago

Thank you for the positive feedback Marion! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 11 months ago

“Pretty no fuss. Not had to claim yet though. Seems like good value”

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Posted 11 months ago

Thank you for the positive feedback! The Homeprotect Team.

Posted 11 months ago

“Used a comparison website to receive a quote from this company. It covered all my requirements at a very competitive price.”

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Posted 11 months ago

We strive to offer cover that others can't, so it's great to see we could do that for you! Thank you, The Homeprotect Team.

Posted 11 months ago

“By agreeing to insure when I was having a problem. Not cheap but better than most others”

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Posted 1 year ago

Thank you for the positive feedback Peter! The Homeprotect Team.

Posted 11 months ago

“It's my second year with Home Protect. I've renewed yet again because I've found them very responsive and helpful. I always get to speak to a real person on the phone (a real plus) when discussing my cover, and they are available till late in the evenings and Saturdays. Most importantly, their cover and their premiums are very competitive. The only thing I can't comment on is their response to claims, because I have never needed to make any claim with them up to this point!”

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Posted 1 year ago

Thank you for the positive feedback! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 11 months ago

“Competitive price, all documents under your account log in Fairly quick to get through on phone for customer services”

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Posted 1 year ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 11 months ago

“No issues with the property so can't comment on service. Property was able to be insured by them though when other couldn't. Renewal was transparent but the price had increased by c. £150.”

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Posted 1 year ago

Thank you for the positive feedback! The Homeprotect Team.

Posted 11 months ago

“Customer service swiftly resolve problem”

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Posted 1 year ago

Thank you for the positive feedback! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 1 year ago

“Very seamless process and everything extremely easy to follow. Paperwork received really promptly and easy to read and understood”

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Posted 1 year ago

That's what we like to hear! Thank you for your 4 star review. The Homeprotect Team.

Posted 1 year ago

“Purchased the home insurance policy through MSE site. The relevant information was provided and it wasn’t difficult to purchase. The price was comparable with other companies providing similar product. Documents arrived straight away and are easy to follow. I had no need to make a claim or contract the company directly.”

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Posted 1 year ago

We strive to offer cover that others can't, so it's great to see we could do that for you KayLondon! Thank you, The Homeprotect Team.

Posted 1 year ago

“Easy to sign up and the small Print seems to cover everything. Hope I never need to claim and hopefully if I do then it will be as simple as the application process”

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Posted 1 year ago

Thank you for your feedback. The Homeprotect Team.

Posted 1 year ago

“I haven't had to make a claim using my Home Protect policy, so impossible to judge what they are like. Getting the policy seemed straight forward enough though, so fingers crossed.”

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Posted 1 year ago

We strive to offer cover that others can't, so it's great to see we could do that for you Polly! Thank you, The Homeprotect Team.

Posted 1 year ago

“Had historic subsidence before I bought the property and I was excepted as long as having no subsidence in the last ten years which I don’t have”

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Posted 1 year ago

That's what we like to hear Felicity! Thank you for your feedback. The Homeprotect Team.

Posted 1 year ago

“Good customer service, short wait times and helpful staff. The whole process of buying the insurance was fairly straightforward and the quoted prices are competitive.”

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Posted 1 year ago

That's what we like to hear! Thank you for your positive review. The Homeprotect Team.

Posted 1 year ago

“Great easy to use site, policy bought with confidence”

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Posted 1 year ago

Great to see you had a hassle free experience with us. Thanks, Angela at The Homeprotect Team.

Posted 1 year ago

“The quote to renew the Home Insurance was reasonably acceptable and better than most others”

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Posted 2 years ago

We like to stay loyal Peter! Thank you for your feedback. Angela at The Homeprotect Team.

Posted 2 years ago

“Made starting my policy effortless.”

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Posted 2 years ago

We like to make insurance easy for you Andy! Thank you for your feedback. Angela at The Homeprotect Team.

Posted 2 years ago

“Relieved to find a 'real' person to talk to about an insurance policy rather than computer driven site. Well pleased with the service given so far. Thank you.”

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Posted 2 years ago

If you're happy Cate then so are we! Thank you for your fantastic feedback. Angela at The Homeprotect Team.

Posted 2 years ago

“Have renewed for a number of years now with HomeProtect and never made a claim. So I would expect some loyalty pricing or discounts, yet every year the price increases. I have no complaints with them, as not had to ever test their customer service yet, but would hope they look after their loyal customers better. Hopefully in the future this will happen and I wont have to move elsewhere.”

Helpful Report

Posted 2 years ago

Thank you for your feedback Tim. We do try to offer the best prices we have available to us. If you would like to discuss your cover, please send your request to resolve@homeprotect.co.uk and I will arrange for an agent to contact you. Thanks Angela at The Homeprotect Team.

Posted 2 years ago

“Can't comment on the claims side or having to contact company as I have not needed to. The only complaint I have is the automatic renewal payment being taken a week before due as there is no reason for it not to be taken on the due date. Apart from that easy to set up online”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We do state on your documents that the payment will be attempted 7 days prior, to prevent any gap in cover should the payment fail. You do have the option to stop your policy from automatically renewing. If this is the case please send your request to resolve@homeprotect.co.uk and we can arrange for this to be stopped in future. Thanks Angela at The Homeprotect Team.

Posted 2 years ago

Homeprotect is rated 4.4 based on 3,301 reviews