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Homeprotect Reviews

4.5 Rating 3,795 Reviews
90 %
of reviewers recommend Homeprotect
4.5
Based on 3,795 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Homeprotect Reviews

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

Write Your review

I have been with company about 13 months and haven't had to claim but the staff member I spoke to when I renewed was pleasant and helpful
Helpful Report
Posted 1 year ago
Thank you for the positive feedback Stella! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.
Posted 1 year ago
good customer service
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Posted 1 year ago
We are always happy to help C! Thank you for your positive feedback. The Homeprotect Team.
Posted 1 year ago
Easy to get a quote, also came in at a great price.
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Posted 1 year ago
Thank you for the positive feedback Emma! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.
Posted 1 year ago
First time taking out insurance with Homeprotect so hope all is good.
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Posted 1 year ago
Thank you for the positive feedback! We're committed to continuing to exceed your expectations. The Homeprotect Team.
Posted 1 year ago
Our first experience with Homeprotect, just getting to know them! All went well in the first instance.
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Posted 1 year ago
Thank you so much for your amazing review! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.
Posted 1 year ago
So far, Homeprotect have been easy to use, clear, simple and good value. Does what it says on the tin, year after year. Never made a claim (hope I never need to!), that’s when you know really how good they are.
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Posted 1 year ago
Thank you for the positive feedback Anthony! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.
Posted 1 year ago
The initial renewal phone call was fine although the increase above inflation not so welcome. However I did receive unnecessary reminders to renew after having paid
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Posted 1 year ago
Thank you for the positive feedback! I have sent your comments to our Change team to look into how we can improve. Thank you, The Homeprotect Team.
Posted 1 year ago
I found HomeProtect customer service very well. Helped me step by step with my claim and provided the solutions. I have renewed my insurance with them for the next year.
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Posted 1 year ago
Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.
Posted 1 year ago
Just joined, and so far, everything has been smooth sailing. Hopefully, it stays that way!
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Posted 1 year ago
Thank you for the positive feedback Felicity! We're committed to continuing to exceed your expectations. The Homeprotect Team.
Posted 1 year ago
Organising the insurance was straight forward but as I haven't had to make a claim I cannot comment on this.
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Posted 1 year ago
Thank you for the positive feedback Jess! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.
Posted 1 year ago
Gives me piece of mind when I am away knowing my house is protected. However I will not know how the company would react should I make a claim as I never have done to date.
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Posted 1 year ago
We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.
Posted 1 year ago
Easy to set up and reasonably priced. Covered most of my insurance needs.
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Posted 1 year ago
We strive to offer cover that others can't, so it's great to see we could do that for you! Thank you, The Homeprotect Team.
Posted 1 year ago
I've just taken out a policy with Homeprotect. My case was slightly more complicated and couldn't be covered by a normal home insurance policy. I phoned to arrange it and found them very knowledgeable and helpful. I would recommend them.
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Posted 1 year ago
Thank you for the positive feedback Marion! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.
Posted 1 year ago
Pretty no fuss. Not had to claim yet though. Seems like good value
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Posted 1 year ago
Thank you for the positive feedback! The Homeprotect Team.
Posted 1 year ago
Used a comparison website to receive a quote from this company. It covered all my requirements at a very competitive price.
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Posted 1 year ago
We strive to offer cover that others can't, so it's great to see we could do that for you! Thank you, The Homeprotect Team.
Posted 1 year ago
By agreeing to insure when I was having a problem. Not cheap but better than most others
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Posted 1 year ago
Thank you for the positive feedback Peter! The Homeprotect Team.
Posted 1 year ago
It's my second year with Home Protect. I've renewed yet again because I've found them very responsive and helpful. I always get to speak to a real person on the phone (a real plus) when discussing my cover, and they are available till late in the evenings and Saturdays. Most importantly, their cover and their premiums are very competitive. The only thing I can't comment on is their response to claims, because I have never needed to make any claim with them up to this point!
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Posted 1 year ago
Thank you for the positive feedback! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.
Posted 1 year ago
Competitive price, all documents under your account log in Fairly quick to get through on phone for customer services
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Posted 1 year ago
Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.
Posted 1 year ago
No issues with the property so can't comment on service. Property was able to be insured by them though when other couldn't. Renewal was transparent but the price had increased by c. £150.
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Posted 1 year ago
Thank you for the positive feedback! The Homeprotect Team.
Posted 1 year ago
Customer service swiftly resolve problem
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Posted 1 year ago
Thank you for the positive feedback! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.
Posted 1 year ago
Homeprotect is rated 4.5 based on 3,795 reviews