Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George, New Malden
Rating: 4.43

4.4 Rating 3,154 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 3,154 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The policy was swiftly organised and put into fruition from form filling online to the date two weeks later when the policy began. Impressive.”

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Posted 3 years ago

We like to impress Judith! Thank you for your amazing feedback. Have a lovely day. Angela at The HomeProtect Team.

Posted 3 years ago

“Very happy with a fabulous price for both contents and building insurance Couldn’t be beaten on price”

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Posted 3 years ago

Pleased to hear Julie! Thank you for your great feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Difficult to get to the right line intitially but once claim was made effective and prompt action taken.”

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Posted 3 years ago

Sorry to hear you had to make a claim however were please your journey was smooth. Thanks for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Been with you a lot of years and [un-like the rest] your prices have been much more stable [i used to need to change companies about every 7 years to still get the best price] Your prices in recent years have started to go up a bit more frequently”

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Posted 3 years ago

Were thrilled to have you with us still Derek! We do try to offer the best possible prices we can each year, so we hope to not disappoint you in future. Angela at The HomeProtect Team.

Posted 3 years ago

“So good, so far. A very good rate on my Grade 2 listed house. Very helpful switched on call centre staff. The proof of the pudding of course will be in the eating, if I ever have to make a claim. Stephen”

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Posted 3 years ago

Fingers crossed you never have to make a claim Stephen! Were delighted we could offer you cover on your listed building. Thank you for your great feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Competitive and willing to insure our listed property unlike some other insurers. Call centre staff polite and helpful.”

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Posted 3 years ago

We aim to please Lucy! Thank you for your great feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Renewed my home insurance again this year with homeprotect.The advisor I spoke to was very helpful and knowledgeable. She did her best to get me a price which was competitive .”

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Posted 3 years ago

Were thrilled to have you with us for another year! Thank you for your great feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Very easy and straight forward process and competitive rates even though I am a long term customer”

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Posted 3 years ago

We aim to please! Thank you for your great feedback. Have a lovely day. Angela at The HomeProtect Team.

Posted 3 years ago

“Straight forward to move our second home insurance to you. Hope we never have to claim but, unless we do, I can't properly review and give you your fifth star!”

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Posted 3 years ago

Fingers crossed you never have to make a claim, however in the unfortunate event that you may we are confident you will not be disappointed. Thank you for your review. Angela at The HomeProtect Team.

Posted 3 years ago

“I didn't have to worry about renewal this year whilst dealing with family deaths. They sent the renewal for me to look at in good time. I didn't have time, so automatically renewed, saving me the worry of not having insurance. All in all, I'm happy customer.”

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Posted 3 years ago

Sorry to hear of your loss Jill. We're always happy to try and relieve the stress of insurance from you. Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Straightforward, easy to follow instructions, did just what I wanted...”

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Posted 3 years ago

That's what we like to hear! Thank you for your great feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Easy process to renew but it wasn’t simple to get the insurance originally. It’s very expensive and went up again this year. It’s a specialist package and I’m paying top dollar. I’m too exhausted to cancel it and try and get a cheaper option!”

Helpful Report

Posted 3 years ago

Sorry to hear this Jill, We do pride ourselves on offering good quality insurance and sometimes the price will reflect this. However if you do need to make any changes to your policy it may lower the price for the year so if you send your policy details to resolve@homeprotect.co.uk we can look at this for you. Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“Relatively well priced in a small market for listed building cover. Easy to join up but was surprised and disappointed to find that having no intruder alarm is cheaper than having one. I’ve never claimed on home insurance; I guess the real test is how they handle any claims.”

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Posted 3 years ago

We strive to offer cover that others cant and at a great price too so its great to see we could do that for you. Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Contact was most helpful, via telephone 📞, answered any outstanding questions, instils confidence in the product which was offered. Followed by hardcopy sent. Top response for insurance change, I would recommend this company, unlike many others.”

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Posted 3 years ago

That's what we like to hear Graham! We do offer a refer a friend scheme, you can sign up here https://www.homeprotect.co.uk/refer-a-friend - once you've signed up you'll receive a unique referral link to share with your friends. When a friend purchases via your link you will both get a £25.00 voucher! Full terms can be found on the web page. Thanks, Angela at The HomeProtect Team.

Posted 3 years ago

“The person I spoke with was very precise in the details I asked him and ensured all my requirements were met. Having said this, the proof of the quality of any insurance company is if there are claims and how these are dealt with”

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Posted 3 years ago

We're delighted we could help you! Thank you for your kind feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Very easy to register and good customer service on the phone”

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Posted 3 years ago

That's what we like to hear! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Easy process and came down on the original quote. I’m not a fan that they take payment 7 days before renewal though.”

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Posted 3 years ago

Thank you for your great feedback! We like to take the payment 7 days before to prevent any gap in cover should a payment default. Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“Good price.documents easy to understand.Thankfully haven’t needed to make a claim but all seems easy to understand”

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Posted 3 years ago

Fingers crossed you never have to make a claim Frank! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Good customer service”

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Posted 3 years ago

That's what we like to hear! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“HomeProtect offered a policy when we are doing renovations so that is good. The premium was fairly pricey and they did not send me documents through the post as promised. Hence 4 stars.”

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Posted 3 years ago

We strive to offer cover that others cant so its great to see we could do that for you Susan! Sorry to hear you have not received your documents. Please can you send your policy details to resolve@homeprotect.co.uk and I will make sure they are sent out to you. Thanks Angela at The HomeProtect Team.

Posted 3 years ago

Homeprotect is rated 4.4 based on 3,154 reviews