Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George, New Malden
Rating: 4.43

4.4 Rating 3,154 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 3,154 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick response, easy to talk to, friendly and helpful”

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Posted 3 years ago

We aim to please Adrian! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Thank you for the quick and quality delivery”

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Posted 3 years ago

If you're happy we're happy Samuel! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“I was appearing to be ripped off by other insurers when trying to insure my mother's empty house with minimal contents. They wanted almost double the premium being paid when occupied. Home protect were recommended by a friend and talked everything through with me and came up with an extremely reasonable quote.”

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Posted 3 years ago

We like to offer cover that others cant, and at even greater prices. So its great to see we could do that for you Nutty! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Very quick response, and managed it end to end, The effort was about the solution not the cost. A refreshing change”

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Posted 3 years ago

That's what we like to hear Mark! Thank you for yoru great feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Switched provider due to increased premium. Home Protect was competitive and website easy to use.”

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Posted 3 years ago

We aim to please Trevor! Thank you for your great feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Good communication about renewals. Very helpful and friendly staff on the phone. I've never had to claim so cannot comment on that.”

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Posted 3 years ago

Fingers crossed you never have to make a claim Katie! Thank you for your great feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Homeprotect dealt with our claim very quickly when we had a water leak from one of our showers, which soaked the ceiling and the wall. They arranged for someone to be there within 24 hours to sport and stop the leak and then arranged a company to carry out the repairs. If I had a criticism it is that their preferred supplier was not really up to the job, they took ages to complete the repairs and we now have creaky floorboards in the bathroom. Other than that though they handled tings well.”

Helpful Report

Posted 3 years ago

Sorry to hear you have had to make a claim Jeremy. I have passed your feedback on to relevant team for improvements. Thank you Angela at The HomeProtect Team.

Posted 3 years ago

“Overall very good. Staff always polite and do try their best, however it did take a lot of time to process my claim and fair enough the accessors were busy but an email to confirm receipts etc and just keep in touch would have been appreciated. Covid is used as an excuse far to often. But I do appreciate I was not the only one with a claim wanting attention so overall a good service and that’s probably why I’ve kept with you Many thanks”

Helpful Report

Posted 3 years ago

Thank you for your feedback, sorry to hear about your claims experience we are looking to better our service where we can so your feedback is appreciated. Angela at The HomeProtect Team.

Posted 3 years ago

“Easy to buy a new policy on line but would have been even easier just to let the auto-renewal go through. But it was more expensive - loyalty isn’t encouraged. Saved money by cancelling my policy with them and buying a new one on line from the same company with all the same criteria. More work for them to create a new policy and more work for me to fill the forms in again.”

Helpful Report

Posted 3 years ago

Thank you for your feedback it has been passed on to the relevant team for improvements. Angela at The HomeProtect Team.

Posted 3 years ago

“Although we have not made any claims it seems straight forward enough. We were happy with the policy literature we received.”

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Posted 3 years ago

Fingers crossed you never have to make a claim! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Very helpful. Just make sure things are listed as a specific item and you keep all your receipts otherwise you can not claim!”

Helpful Report

Posted 3 years ago

Thank you for your feedback! Have a great day. Angela at The HomeProtect Team.

Posted 3 years ago

“Very friendly over the phone but couldn’t accurately capture some property characteristics. Was proactive to call back on the same day once clarified.”

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Posted 3 years ago

We like to make sure you are covered correctly. Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Good product at a reasonable price. Provides the insurance I require.”

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Posted 3 years ago

That's what we like to hear! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“You can tell more about a company when things go awry than when all goes to plan. HomeProtect’s customer service dealt efficiently and politely with my concerns and so redeemed my full faith in their business. The policy I have with them is highly price competitive and their approach markedly more flexible than their competitirs. Once again I was happy to renew with them.”

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Posted 3 years ago

We're thrilled we could help you Ian! Thank you for your great feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“My policy renewal went really well. One improvement would have been an email acknowledging completion of the process, online works well so happy overall”

Helpful Report

Posted 3 years ago

Thank you for your feedback we have taken this on board. If you're happy we're happy! Angela at The HomeProtect Team.

Posted 3 years ago

“Helpful quick service, would use again and recommend to others. Thank you”

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Posted 3 years ago

Great to hear! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Home protect is easy and hassle free. Great service when called upon. Have given many friends the details for then to use you also.”

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Posted 3 years ago

That's what we like to hear Darren! We aim to please! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Easy to take out, no phone calls etc.”

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Posted 3 years ago

Great to hear Les! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Easy process to renew”

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Posted 3 years ago

We like to make your journey easy Graham! Thank you for your feedback. Angela a The HomeProtect Team.

Posted 3 years ago

“The renewal premium for my home insurance only increased slightly from the previous year which made me decide to remain with Home Protect. The online renewal process was very straightforward. Value for money.”

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Posted 3 years ago

We always try to offer the best prices we can each year! Thank you for your great feedback. Angela at The HomeProtect Team.

Posted 3 years ago

Homeprotect is rated 4.4 based on 3,154 reviews