Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George, New Malden
Rating: 4.47

4.5 Rating 3,735 Reviews

90 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.5

Based on 3,735 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We don’t know what happened but, a couple of days after paying for it was abruptly cancelled. No explanation, no refund (as yet), just “your policy has been cancelled as of now”. What on earth did it is beyond us.”

Helpful Report

Posted 10 months ago

Sorry to read your disappointment, Stewart. I’ve already raised this with our complaints team. They will contact you shortly. Thank you for giving us the chance to resolve this. The Homeprotect Team.

Posted 10 months ago

“Great price and easy to use app”

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Posted 10 months ago

That's what we like to hear Abigail! Thank you for your 5 star review. The Homeprotect Team.

Posted 10 months ago

“I have found Homeprotect very good as when I raised an issue with wording of my policy this was immediately resolved without any fuss which is the sign of a great company.”

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Posted 10 months ago

Your 5-star feedback made our day Paul! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 10 months ago

“Found the process very easy! When it came to choosing options again everything well explained in simple easy to understand text. Pricing when you add the options in still was a good competitive price. I would have no hesitation on using this company again.”

Helpful Report

Posted 10 months ago

Thank you so much for your amazing review Alec! We're thrilled to hear that you had a great experience with us. The Homeprotect Team

Posted 10 months ago

“Quick, thorough helpfull process”

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Posted 10 months ago

Thank you for the positive feedback Lesley! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 10 months ago

“They can always support you with a lower price for renewal, they explain everything in detail so you know your possessions and home is covered for all types of failures. Very friendly and don’t mind going back over things. Been with this company for a few years now!”

Helpful Report

Posted 10 months ago

Thank you so much for your amazing review Lea! We're thrilled to hear that you had a great experience with us. The Homeprotect Team

Posted 10 months ago

“Very good company to deal with”

Helpful Report

Posted 10 months ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 10 months ago

“Professional and friendly service. Easy to fill in on line and quick telephone response to enquiries. Very helpful advisor.”

Helpful Report

Posted 10 months ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team

Posted 10 months ago

“We have had to claim on our policy due to a house flood caused by a river bursting it's banks. When we phoned the emergency line the staff said they were unable to advise as the water was coming from outside. When I called back later they told me (wrongly) that we were not covered for alternative accomodation. This all added to the stress of being flooded. Home Protect and the underwriters, AXA, tried to find ways not to pay out at all, delaying the drying of our home by 8 weeks. When I complained to Home Protect they said they would try not to let it happen again but offered no compensation. I had to renew the policy as we had no choice but this took several phone calls totalling a couple of hours with different call handlers giving conflicting information.”

Helpful Report

Posted 10 months ago

We’re sorry to hear this. I’ve raised this with our complaints team, and they'll reach out shortly. Thanks, The Homeprotect Team.

Posted 10 months ago

“I did most of the quote online but needed extra clarification about a couple of points. I had livechats with 2 of your team who were both very helpful and even gave me a phone number for further support if I needed it. I rang that too subsequently, for an exchange about specific details of my property and again, really helpful, knowledgeable, caring. Very impressed. Thank you.”

Helpful Report

Posted 10 months ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 10 months ago

“Happy to have changed my insurer to Homeprotect as the quote was much lower than that for my previous insurer. Also happy to know that policies are underwritten by AXA Insurance - a well known and reputable firm.”

Helpful Report

Posted 10 months ago

Thank you for the positive feedback David! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 10 months ago

“Easy, transparent site.”

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Posted 10 months ago

That's what we like to hear Mark! Thank you for your 5 star review. The Homeprotect Team.

Posted 10 months ago

“Really easy to set up! Includes loads as standard and good so far!”

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Posted 10 months ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team

Posted 10 months ago

“I did a fair amount of research in to house and buildings policies, and found that Homeprotect could give us all we wanted at a significantly lower price than our previous providers - who were themselves very good. When I needed to clarify points in the policy over the phone the service I received was clear and helpful, which has given me confidence should I need to make a claim in the future. Thank you Homeprotect!”

Helpful Report

Posted 10 months ago

We’re delighted to see your 5-star review Phil! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 10 months ago

“Straightforward to renew and price was in the right ballpark. Homeprotect is able to cover individual contents which other 'one level of cover fits all' types of policy may not.”

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Posted 10 months ago

Thank you so much for your amazing review David! We're thrilled to hear that you had a great experience with us. The Homeprotect Team

Posted 10 months ago

“Really quick and easy to insurance my home buildings and continue with additional features, good updates from homeprotect throughout the process. Thanks”

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Posted 10 months ago

Thank you so much for your amazing review Jason! We're thrilled to hear that you had a great experience with us. The Homeprotect Team

Posted 10 months ago

“Good value policy. Renewal process quick and easy.”

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Posted 10 months ago

That's what we like to hear Robert! Thank you for your 5 star review. The Homeprotect Team.

Posted 10 months ago

“My daughter arranged cover for my new home on line in no time at all, I answered all questions she had to fill in, couldn’t have been easier”

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Posted 10 months ago

Thank you so much for your amazing review Ron! We're thrilled to hear that you had a great experience with us. The Homeprotect Team

Posted 10 months ago

“Quick easy and competitive price.”

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Posted 10 months ago

That's what we like to hear Alan! Thank you for your 5 star review. The Homeprotect Team.

Posted 10 months ago

“very good value insurance - easy to organise”

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Posted 10 months ago

That's what we like to hear! Thank you for your 5 star review. The Homeprotect Team.

Posted 10 months ago

Homeprotect is rated 4.5 based on 3,735 reviews