Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George, New Malden
Rating: 4.44

4.4 Rating 3,374 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 3,374 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So easy to set up staff are polite and reliable and know the product. Advice willingly given as regards making payments by direct debit. The price is right to and gives good value and peace of mind.”

Helpful Report

Posted 11 months ago

We’re delighted to see your 5-star review, Peter! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 10 months ago

“It was so easy to renew my home insurance with Homeprotect and found the staff very helpful and friendly if I needed to contact them.”

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Posted 11 months ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 10 months ago

“I have been insured with Home Protect for several years now. I have contacted them on several occasions to add additional items to the policy which has been very straight forward. Thus far their renewal quotes remain competitive and I have have not had to do the usual yearly shopping around.”

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Posted 11 months ago

We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 11 months ago

“I've used the company for several years! They seem to actually value existing customers as the annual price rises are actually proportionate to the cost of living unlike some companies who don't. I will continue to use them as their performance dictates. Personally recommended 5*”

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Posted 11 months ago

Your 5-star feedback made our day Lloyd! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 11 months ago

“Excellent service and great value. Easy to use the online documents. We added more cover for a smaller premium. Very happy.”

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Posted 11 months ago

We’re delighted to see your 5-star review Tony! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 11 months ago

“started off very well, downhill after about a week, still waiting on replies, getting emails that are not relevant to my claim, and duplicating info”

Helpful Report

Posted 11 months ago

We're sorry to hear this, Sue. A complaint has already been raised on this. You will hear from the team shortly. Thanks, The Homeprotect Team.

Posted 11 months ago

“Great on price and cover levels. More competitive than most”

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Posted 11 months ago

That's what we like to hear, Maddy! Thank you for your 5 star review. The Homeprotect Team.

Posted 11 months ago

“contacted customer service with regards to my policy renewal, person was very helpful and answered my questions, thus I renewed my policy”

Helpful Report

Posted 11 months ago

Great to hear we could help you! Thank you for your 5 star feedback. The Homeprotect Team.

Posted 11 months ago

“So far I had a lovely introduction from them. I look forward to their help”

Helpful Report

Posted 11 months ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 11 months ago

“My electric had gone out in the downstairs part of my home only early evening (every appliance including fridge freezer was out and it wasn’t due to a storm). I telephoned requesting an urgent electrician to be sent out explaining the situation, only to be told it would probably be 48 hours before an electrician would be able to come out. If this is classed as your urgent work, I dread to think how long non urgent work takes. We ended up getting our own Electrician out. Also your prices have risen up per month appallingly, something needs to be done.”

Helpful Report

Posted 11 months ago

Sorry to read of your disappointment. I have raised this to our complaints team who will be in touch shortly. Thanks, The Homeprotect Team.

Posted 11 months ago

“Because my wife died unexpectedly we missed a payment having been solid reliable customers for years. Homeprotect terminated the policy without notice. When I realised that my house was uninsured I was given a new policy with new customer status and the premium was increased by 60%! I doubt that this will be published.”

Helpful Report

Posted 11 months ago

“the agent was very helpfull went though every thing with me and fairly quick she said if i need any help with any thing to ring up and if i want to add some thing i most get in touch great price and excellent cover we are very happy with every thing”

Helpful Report

Posted 11 months ago

Great to hear we could help you, Christine! Thank you for your 5 star feedback. The Homeprotect Team.

Posted 11 months ago

“An amazing company sorted us out when we had a house break in”

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Posted 11 months ago

Thank you so much for your amazing review Pearl! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 11 months ago

“Can't comment on the claim process as yet but underwriting seems to be price efficient compared to other insurers. Also there was a lot of other add-ons as part of the price which made it a better choice.”

Helpful Report

Posted 11 months ago

We strive to offer cover that others can't, so it's great to see we could do that for you Selena! Thank you, The Homeprotect Team.

Posted 11 months ago

“I've been a customer for less than 48 hours, and I've already had two emails asking me to write a review. I find this deeply intrusive and annoying behaviour. Not to mention, how on earth could I give a fair idea of anything in such a short time? Even if I'd been burgled at the stroke of midnight, I probably would't even have a crime reference number yet. ALL companies should just stop it. This mania for demanding reviews is horrible.”

Helpful Report

Posted 11 months ago

Sorry to read your disappointment. I have taken your feedback and raised with the change team for you. Thanks, The Homeprotect Team.

Posted 11 months ago

“Quick, easy. All covered in a matter of minutes.”

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Posted 11 months ago

That's what we like to hear Helen! Thank you for your 5 star review. The Homeprotect Team.

Posted 11 months ago

“I was in the process of extending my holiday and requested my insurer to give me info on what was not/what was covered in my insurance policy and how much would it cost to cover to extend my policy to cover an extra 2 weeks (max 45 days). The gentleman I spoke to basically told me his company could not stop me going on holiday and then read out a long list of exclusions and to me it sounded like if I went on holiday, I had no cover. I then went on Compare the Market and Homeprotect was at the top of the list so I completed an online request for a quote and mentioned my unoccupied period. The resulting quote not only covered the unoccupied period with what seemed fewer exclusions but was also a lot cheaper than I was paying. As they say a 'No-brainer'. I'm over £100.00 better off and with a more acceptable list of exclusions for an unoccupied property. Plus, Customer Services were helpful when contacted for assurance that my policy would/did cover the arranged unoccupied period.”

Helpful Report

Posted 11 months ago

We strive to offer cover that others can't, so it's great to see we could do that for you! Thank you, The Homeprotect Team.

Posted 11 months ago

“Came up as the cheapest quote even with an element of extra emergency cover as standard. Polite, well-versed staff member spoken to over the phone who was very familiar with the product.”

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Posted 11 months ago

We’re delighted to see your 5-star review Glenn! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 11 months ago

“Very easy to deal with and competitive pricing, many thanks”

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Posted 11 months ago

That's what we like to hear Richard! Thank you for your 5 star review. The Homeprotect Team.

Posted 11 months ago

“Very professional very competitive gray cover thank you”

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Posted 11 months ago

Thank you so much for your amazing review Onofrio! We're thrilled to hear that you had a great experience with us. The Homeprotect Team

Posted 11 months ago

Homeprotect is rated 4.4 based on 3,374 reviews