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Homeprotect Reviews

4.4 Rating 3,154 Reviews
89 %
of reviewers recommend Homeprotect
4.4
Based on 3,154 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Read Homeprotect Reviews

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

Write Your review

Good customer service and responsiveness
Helpful Report
Posted 4 years ago
That's what we like to hear Nicholas! Thank you for your kind words. Angela at The HomeProtect Team.
Posted 4 years ago
Easy to manage and responsive support team. Well priced too
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Posted 4 years ago
Thrilled to see we could help you Will! Thank you for your kind feedback. Angela at The HomeProtect Team.
Posted 4 years ago
Good phone customer service
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Posted 4 years ago
Great to hear! Thank you for your kind feedback. Angela at The HomeProtect Team.
Posted 4 years ago
Found them through Comparethemarket. Good competitive premiums. It was simple and quick to complete the process of signing up. The person handling my call was very friendly.
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Posted 4 years ago
Great to hear Andrew! Were thrilled to have you on board with us. Angela at The HomeProtect Team.
Posted 4 years ago
easy to renew and good value for money. Hope I don't have to use the service!!
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Posted 4 years ago
Fingers crossed you never have to make a claim Clive! Welcome back for another year. Angela at The HomeProtect Team.
Posted 4 years ago
Got sorted quickly
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Posted 4 years ago
Thrilled your journey was smooth and swift! Thank you for your review. Angela at The HomeProtect Team.
Posted 4 years ago
Straightforward process and website, extremely helpful customer service folks. Thanks!
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Posted 4 years ago
That's what we like to hear! Thank you for your kind words. Angela at The HomeProtect Team.
Posted 4 years ago
Great help with a slightly unusual insurance policy. I found all staff I interacted with to be on the ball. Wait times were minimal. When I had to call back I was able to speak to the same person. So far, so very good.
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Posted 4 years ago
Great to hear! Welcome to HomeProtect! Have a splendid day. Angela at The HomeProtect Team.
Posted 4 years ago
Effortless to use
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Posted 4 years ago
We like to make things easy for you! Thank you for your feedback. Have a lovely day. Angela at The HomeProtect Team.
Posted 4 years ago
Easy to use website. Fully understandable. Great value for money.
Helpful Report
Posted 4 years ago
Great to hear Andrea! Pleased you had a smooth journey online. Thanks Angela at The HomeProtect Team.
Posted 4 years ago
I've not had to make any claims, but have been happy to remain with them as offer a fair price and easy to communicate with when needed.
Helpful Report
Posted 4 years ago
Fingers crossed you never have to make a claim Anna! Thank you for your kind words. Angela at The HomeProtect Team.
Posted 4 years ago
I've been with them now for a couple of years and fortunately not had to make a claim but have called a number of times and so nice to get through on the phone and speak to some one. 😀
Helpful Report
Posted 4 years ago
Fingers crossed you never have to make a claim Mike! Were thrilled to have you back for another year! Thank you for your kind words. Angela at The HomeProtect Team.
Posted 4 years ago
Great service although quite a protracted process to get everything in order to commence the policy.
Helpful Report
Posted 4 years ago
Thank you for your feedback, we like to make sure nothing slips through the net and you are covered correctly. Welcome to HomeProtect! Have a lovely day. Angela at The HomeProtect Team.
Posted 4 years ago
Easy set up, no problems at all
Helpful Report
Posted 4 years ago
Great to hear! Thank you for your feedback. Angela at The HomeProtect Team.
Posted 4 years ago
Clear website, easy to use and good customer service. Not had cause to make a claim but they offer good value, all inclusive policies.
Helpful Report
Posted 4 years ago
Fingers crossed you never have to make a claim Nick! Thank you for your lovely feedback we pride ourselves on our excellent customer service and its great to see you got just that. Angela at The HomeProtect Team.
Posted 4 years ago
Good price and website easy to use.
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Posted 4 years ago
Great to hear! We strive to make your journey with us easy and affordable. Thank you for your review. Angela at The HomeProtect Team.
Posted 4 years ago
It is my first time to purchase home insurance in UK. I hope no claim with good luck. I may comment as I have experience in future.
Helpful Report
Posted 4 years ago
Fingers crossed you never have to make a claim. Welcome to HomeProtect. Have a great day. Angela at The HomeProtect Team.
Posted 4 years ago
No idea if they're good on not, as I've only just paid and as we all know, insurance companies are very nice until you need them. In terms of the purchasing experience, they were absolutely fine and there were no issues there.
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Posted 4 years ago
Fingers crossed you never have to make a claim! I'm confident your experience with us will remain great! Thank you for your review. Have a lovely day in the sun. Angela at The HomeProtect Team.
Posted 4 years ago
Attentive and knowledgeable call centre staff. Listened carefully to my needs.
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Posted 4 years ago
Good customer service and price, slightly unclear on some of the questions but woman on the phone helped
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Posted 4 years ago
Delighted to see we could help you understand your cover. Have a great day. Angela at The HomeProtect Team.
Posted 4 years ago
Homeprotect is rated 4.4 based on 3,154 reviews