Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George, New Malden
Rating: 4.44

4.4 Rating 3,301 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 3,301 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to register and good customer service on the phone”

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Posted 4 years ago

That's what we like to hear! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 4 years ago

“Easy process and came down on the original quote. I’m not a fan that they take payment 7 days before renewal though.”

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Posted 4 years ago

Thank you for your great feedback! We like to take the payment 7 days before to prevent any gap in cover should a payment default. Thanks Angela at The HomeProtect Team.

Posted 4 years ago

“Good price.documents easy to understand.Thankfully haven’t needed to make a claim but all seems easy to understand”

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Posted 4 years ago

Fingers crossed you never have to make a claim Frank! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 4 years ago

“Good customer service”

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Posted 4 years ago

That's what we like to hear! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 4 years ago

“HomeProtect offered a policy when we are doing renovations so that is good. The premium was fairly pricey and they did not send me documents through the post as promised. Hence 4 stars.”

Helpful Report

Posted 4 years ago

We strive to offer cover that others cant so its great to see we could do that for you Susan! Sorry to hear you have not received your documents. Please can you send your policy details to resolve@homeprotect.co.uk and I will make sure they are sent out to you. Thanks Angela at The HomeProtect Team.

Posted 4 years ago

“Listed buildings can be more difficult to insure. Buildings near a river more so. However, the people at Home protect were excellent in communications - understanding the facts around existing flood defences and being prepared to do due diligence, all resulting in a competitive, comprehensive and suitable policy”

Helpful Report

Posted 4 years ago

We strive to offer what others cant Andy so its great to see we could do just that for you! Thanks you for your kind words. Angela at The HomeProtect Team.

Posted 4 years ago

“Good communication. Similar quote on renewal. Very happy.”

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Posted 4 years ago

We aim to please Catherine! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 4 years ago

“Good advance renewal quote. BUT statement of facts had changed , not by us, and changed the distance from water which materially affects Insurance Cover. Luckily noticed in small print, and HomeProtect subsequently blamed on "comparison sites", extra cost on quote was graciously waived. So, problems but resolved professionally and a courteous waiver of extra fee, so hence why 4* as actually isn't this all a customer wants?? IE: problems/mistakes solved quickly & courteously? Hence why we'll always use HomeProtect”

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Posted 4 years ago

We're always happy to help! Great to see we could go above and beyond on this occasion! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 4 years ago

“Very easy this year as you were not wanting a large %age price increase so I left it to an automatic renewal. The only comment I have is that you did not confirm the renewal had happen so I was unsure until I telephone today that I was still safely insured.”

Helpful Report

Posted 4 years ago

Great to see we could quote you happy again this year David! Sorry to hear you didn't receive your documents. I will feed this back to the team. Angela at The HomeProtect Team.

Posted 4 years ago

“Easy, simple to complete online. I only wanted basic cover so this was perfect for my needs. I called customer service with a query and they responded promptly so that sealed the deal for me.”

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Posted 4 years ago

Always happy to help Dianne! We're thrilled to have you join us! Thanks for your feedback. Angela at The HomeProtect Team.

Posted 4 years ago

“We had a large claim 3 years ago and expected our premiums to increase greatly. They didn't just excess increased but has since reverted back. Very impressed”

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Posted 4 years ago

We aim to please Samantha! Sorry to hear you had to make a claim! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 4 years ago

“Never had to claim but been with homeprotect since we bought this house 4 years ago and happy with service provided”

Helpful Report

Posted 4 years ago

Fingers crossed you never have to make a claim! We're delighted to have you with us for another year! Thanks Angela at The HomeProtect Team.

Posted 4 years ago

“I've been using homeprotect for years, one of the few insurers I found ideal for our listed building/home. The few times I've called them they have been very pleasant to talk to.”

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Posted 4 years ago

We always strive to offer what others cant so its great to see we have been to do that for you Kasim! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 4 years ago

“My first policy with them and the quote included lots of extras that were additional fees with other companies. So their price was the most competitive.”

Helpful Report

Posted 4 years ago

We aim to please! Thank you for your kind words! Were delighted to have you join us. Angela at The HomeProtect Team.

Posted 4 years ago

“This was an insurance for a second home - a flat in a remote seaside town with low property values. My insurance premium had crept up over the years to the point where ( buildings only ) it was approaching my home premium ( buildings and contents ), so I thought that I really should change. HomeProtect provided the same cover at what I thought was an appropriate premium. Every penny counts and you really do need to shop around.”

Helpful Report

Posted 4 years ago

We strive to offer cover that others cant and at a great price too so its great to see we could do that for you! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 4 years ago

“It’s my first home insurance with this company which I purchased on line. I’d never purchased insurance on line but it seemed clear and easy to manage for someone who is not computer savvy”

Helpful Report

Posted 4 years ago

We like to make things easy for you! Welcome to HomeProtect! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 4 years ago

“Friendly helpful service at a competitive price.”

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Posted 4 years ago

We aim to please! Thank you for your kind words. Angela at The HomeProtect Team.

Posted 4 years ago

“Helpful and easy”

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Posted 4 years ago

That's what we like to hear! Thank you for your kind feedback. Angela at The HomeProtect Team.

Posted 4 years ago

“Was very helpful and got everything sorted quickly even when I kept changing my mind was very patient”

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Posted 4 years ago

Were always here to help! Thank you for your kind words. Angela at The HomeProtect Team.

Posted 4 years ago

“My main reason for choosing HomeProtect was because of the criminal record of a family member which made remaining with my original broker impossible. Friendly and understanding service with plenty of advance notice about auto-renewal. Luckily, not had to make a claim so cannot comment on that side of the business!”

Helpful Report

Posted 4 years ago

We aim to offer cover that others cant, so were delighted we managed to help you. Thank you for your review. Angela at The HomeProtect Team.

Posted 4 years ago

Homeprotect is rated 4.4 based on 3,301 reviews