Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.41

4.4 Rating 2,951 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,951 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service, competitively priced.”

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Posted 2 years ago

Good to hear Stephanie! Thank you for your 5 star review. Angela at The Homeprotect Team.

Posted 2 years ago

“The strap line insurance is very seductive but the cover you need is on a par with other insurers. Happy either the price and the automated service.”

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Posted 2 years ago

Thank you for your great feedback. Angela at The Homeprotect Team.

Posted 2 years ago

“Good service prices fair.”

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Posted 2 years ago

We strive to offer the best cover around all without breaking the bank! Thanks Jim for your great feedback. Angela at The Homeprotect Team.

Posted 2 years ago

“Easy to renew & easy to contact the company”

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Posted 2 years ago

Thank you for you're excellent feedback Chris! Angela at The Homeprotect Team.

Posted 2 years ago

“Excellent pricing, quick and easy process to renew and great cover.”

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Posted 2 years ago

We aim to please David! Great to see you have had a 5 star experience with us, Angela at The Homeprotect Team.

Posted 2 years ago

“Excellent value, very competitive pricing and easy to understand documentation. Thank you”

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Posted 2 years ago

That's what we like to hear Liz! Thank you for your 5 star review, Angela at The Homeprotect Team.

Posted 2 years ago

“Good price and good customer support team.”

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Posted 2 years ago

We're thrilled to see you have had a 5 star experience with us Dinesh! Thank you for your feedback. Angela at The Homeprotect Team.

Posted 2 years ago

“Renewed my policy and offered a competitive quote. Would have preferred a call to discuss upon renewal and before payment was taken.”

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Posted 2 years ago

We like to stay loyal! Thank you for your feedback, I have passed this on to the relevant team for improvements. Angela at The Homeprotect Team.

Posted 2 years ago

“I had no reason to question the revised quote. The renewal was easy. Just has it should be”

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Posted 2 years ago

Great to see you have had a 5 star experience. Angela at The Homeprotect Team.

Posted 2 years ago

“Can’t say how they react if there’s a claim but I managed to insure the same property twice and they sorted it out efficiently and refunded the money immediately!”

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Posted 2 years ago

We are always happy to help Fiz! Thank you for your 5 star review. Angela at The Homeprotect Team.

Posted 2 years ago

“Be careful if you try and make a claim they use every trick in the book to not pay out I was burgled and claim for £1200 and they said I was under insured and had to pay excess on stolen items under contents and excess for damage to doors and locks because in their opinion my house was worth more than I had said ??? Avoid at all costs they will not pay out in a claim”

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Posted 2 years ago

Sorry to read of your disappointment Jon. If you would like us to investigate this further, please send your policy details to resolve@homeprotect.co.uk. Thanks Angela

Posted 2 years ago

“Great service, very easy and quick to set up house insurance.”

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Posted 2 years ago

That's what we like to hear! Thank you for your 5 star review. Angela at The Homeprotect Team.

Posted 2 years ago

“Helped me sort out the details”

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Posted 2 years ago

We aim to please! Thank you for your feedback review. Angela at The Homeprotect Team.

Posted 2 years ago

“We decided to renew again with HomeProtect but needed to make some amendments to our policy. This was easy to do over the phone with a very helpful adviser, the whole process was very straightforward.”

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Posted 2 years ago

We are always happy to help! Thank you for your 5 star review. Angela at The Homeprotect Team.

Posted 2 years ago

“Customer service are friendly and helpful, and able to answer my questions”

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Posted 2 years ago

We are always happy to help! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 2 years ago

“Simple easy renewal that has taken the stress out of looking for new home insurance. Well done homeprotect.”

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Posted 2 years ago

We like to make your experience a 5 star one Mark! Thank you for your feedback. Angela at The Homeprotect Team.

Posted 2 years ago

“Woeful. Had a burst pipe upstairs, water everywhere. Phoned it in, promised an engineer with 4hrs. No one arrived so phoned back after 4.5hrs to be told the engineer said he could no longer come out and asked if I knew any local plumbers (!!!). End result, kitchen ceiling cracked and bowing with water spreading towards main breaker board. No heating, no water and no idea what I’m going to do. Awful service.”

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Posted 2 years ago

Sorry to hear this James, that is not the level of service we would expect you to receive. I have escalated this with the claims manager and requested that someone contact you. Thanks Angela at The Homeprotect Team.

Posted 2 years ago

“I made a claim for the collapse of a drainage pipe. After something like six weeks of inspections they rejected the claim saying the policy didn't cover fibre pitch pipes. I couldn't find any reference to this exclusion in the policy document. Despite many emails and promises to come back to me they haven't. I am keen to raise a complaint, but cannot find anywhere on their website to raise a complaint. On writing to customer services to try and raise a complaint they failed to respond. I will look to pursue this further.”

Helpful Report

Posted 2 years ago

We are sorry to hear of your disappointment Mike. I have responded to your email this morning and hope to get this sorted for you. Thanks Angela at The Homeprotect Team.

Posted 2 years ago

“The company don't answer the phone and if they do you are not likely to be able to speak to the relevent person. When they say that they will send a urgent email and someone will phone you back IT DOESNT HAPPEN. They promise the earth, but don't deliver. The FInancial Ombudsman told them to compensate us, and it STILL DIDN'T HAPPEN. Useless company, don't waste your money with them.”

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Posted 2 years ago

Sorry to read of your disappointment, that is never our intention. I have escalated this with the finance team and will get back to you with an update. Thanks Angela at The Homeprotect Team.

Posted 2 years ago

“My renewal cost less from the previous year for the same cover, so am very pleased”

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Posted 2 years ago

We like to stay loyal! Thank you for your great feedback. Angela at The Homeprotect Team.

Posted 2 years ago

Homeprotect is rated 4.4 based on 2,951 reviews