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Homeprotect Reviews

4.4 Rating 3,396 Reviews
89 %
of reviewers recommend Homeprotect
Company Reviews Metrics Info
4.4
Based on 3,396 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Read Homeprotect Reviews

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“Good. No docs.”
Helpful Report
(Home Insurance) - Posted 11 years ago
Anonymous
Verified Buyer
“Great company great policy with extras.”
Helpful Report
(Home Insurance) - Posted 11 years ago
Adil
Verified Buyer
“overall good service.”
Helpful Report
(Home Insurance) - Posted 11 years ago
Anonymous
Verified Buyer
“The process was very efficient and I bought via Go Compare. Much easier than Money Supermarket who threw up Legal and General as the chapest but proved to be wrong and a complete waste of time. Home Protect they do have a lot of strict requirements for the pucrhase of house insurance but that I guess is to reduce claims and keep their pricing competitive. Overall the buying process was very quick and efficent .”
Helpful Report
(Home Insurance) - Posted 11 years ago
Bill M
Verified Buyer
“Modern and efficient website. Encountered no problems going through the application form.”
Helpful Report
(Home Insurance) - Posted 11 years ago
David M
Verified Buyer
“Came up tops on comparison site, had to research company as I've never heard of it - needs more work to build up profile as it nearly out me off.”
Helpful Report
(Home Insurance) - Posted 11 years ago
Anonymous
Verified Buyer
“I hate insurance. This is an industry that prays on the fear of people loosing stuff they never needed in the first place. It is a fantastic way of making a shed load of money from us gullible people that buy into this. I hate dealing in any way with any insurance company because i think you are all faceless people out to fleece us.”
Helpful Report
(Home Insurance) - Posted 11 years ago
Mazmartyn
Verified Buyer
“Easy to used & talk too. Price was good for cover required!”
Helpful Report
(Home Insurance) - Posted 11 years ago
Mazmartyn
Verified Buyer
“Easy to used & talk too. Price was good for cover required!”
Helpful Report
(Home Insurance) - Posted 11 years ago
Anonymous
Verified Buyer
“Great fab and easy to do!!!”
Helpful Report
(Home Insurance) - Posted 11 years ago
Anonymous
Verified Buyer
“Setting was easy although i did have an issue when making a claim. The Boiler guy didn't turn up as there was some kind of misunderstanding regarding the booking. The booking was made on the telephone but the repair man never actually recieved the booking so it wasn't in his diary. Anyway i was re-booked in and my boiler is now working like a dream once again. I also recieved £30 due to having to wait so long which i think was a nice gesture.”
Helpful Report
(Home Insurance) - Posted 11 years ago
John R
Verified Buyer
“A nice simple and friendly way to purchase home insurance at a very competitive price.”
Helpful Report
(Home Insurance) - Posted 11 years ago
Anonymous
Verified Buyer
“Very competitive, easy to use, refreshingly simple.”
Helpful Report
(Home Insurance) - Posted 11 years ago
Jonathan
Verified Buyer
“Quick to do , but hard to really test provider quality until you need them.”
Helpful Report
(Home Insurance) - Posted 11 years ago
Anonymous
Verified Buyer
“So far so good.”
Helpful Report
(Home Insurance) - Posted 11 years ago
Graeme
Verified Buyer
“My home insurance renewal was due and rather than just accept the renewal, I decided to shop around. I was shocked (but in a very pleasant way) to find that I could get the same cover with HomeProtect for half the cost of my renewal quote. So I had absolutely no issues about moving my business to HomeProtect. The process was straightforward and the e-communications have been been very comprehensive. So, in short, I'm a very happy bunny!”
Helpful Report
(Home Insurance) - Posted 11 years ago
MR And N
Verified Buyer
“Really annoy with this company, I'm not a Mrs I am Mr, for goodness sake at least trying and get your customer details correct. Clearly won't consider using you again due to this 'admin error' .... Very disappointed.”
Helpful Report
(Home Insurance) - Posted 11 years ago
Dear Sir, I'm really sorry there has been a mistake with your title. Unfortunately as you have posted this review anonymously I will need you to email me at marketing@homeprotect.co.uk with your policy number, full name, insured property postcode, email address and phone number. I'll be able to look up your policy and ensure that your title is corrected straight away. Again, please accept our apologies for the mistake. I await your email. With kind regards, Elisabeth, Digital Marketing Manager, HomeProtect
Posted 11 years ago
Robert C
Verified Buyer
“quick,clear , easy.”
Helpful Report
(Home Insurance) - Posted 11 years ago
Fazil H
Verified Buyer
“very poor after service. I am resubmitting this survey 2nd time because ooops it didn't go through.”
Helpful Report
(Home Insurance) - Posted 11 years ago
Dear Fazil, I am really sorry you feel that you received poor after service. Was it a particular aspect that has caused you concern? If there is anything I can help with please email me at marketing@homeprotect.co.uk with your policy number and phone number so that we can investigate and help put things right. With kind regards, Elisabeth, Digital Marketing Manager, HomeProtect
Posted 11 years ago
Anonymous
Verified Buyer
“I still have not received any policy documents nor do I know what I am covered for and what happen to the 14 days cooling off period? ... seriously guys you have a good product and good competitive pricing but shame about the after service . I guess this survey gives customers the opportunity to tell you what's wrong and anyone winning any prize well I guess I am not going to for sure.”
Helpful Report
(Home Insurance) - Posted 11 years ago
Dear Sir / Madam, Thank you for placing your review via reviews.co.uk. I'm really sorry to hear you haven't received your policy documents. We send these immediately by email as soon as you purchase the policy, this is an automatic process. We also email you a link and login details so that you can login online and download your documents anytime you want. Perhaps the email address provided had a spelling mistake? We need to look into this and get the documents to you. Unfortunately you posted your review as anonymous, so please could you email marketing@homeprotect.co.uk with your policy number, full name, insured property postcode, house number and your phone number. We'll arrange for your documents to be sent. On the matter of the prize draw, all reviews posted with a real name are entered in the draw, so once we receive your details I'll put your entry in. Looking forward to hearing from you shortly. With kind regards, Elisabeth, Digital Marketing Manager, HomeProtect
Posted 11 years ago
Homeprotect is rated 4.4 based on 3,396 reviews
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