Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George, New Malden
Rating: 4.45

4.5 Rating 3,543 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.5

Based on 3,543 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

Write Your review

Tell us how Homeprotect made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good customer service and excellent prices thanks for a quality service”

Helpful Report

Posted 8 years ago

“Home protect offers a great degree of protection at a price to suit our budget thanks homeprotect”

Helpful Report

Posted 8 years ago

“Easy to use online form and competitive price. Includes everything I needed”

Helpful Report

Posted 8 years ago

“Not had the cover long enough to really understand if I made the right choice but the quote and acceptance process was simple and the price of cover very competitive. Helpful call centre staff experienced so far!”

Helpful Report

Posted 8 years ago

“Good service on the phone and comprehensive policy at a reasonable price.”

Helpful Report

Posted 8 years ago

“There was no issues very straight forward”

Helpful Report

Posted 8 years ago

“Terrible company. They state there well be a £50 cancellation fee which is steep but I had accepted. However when i come to cancel it turns out they charge you £50 plus 6 months installmemts! This is listed in a separate section in the T&Cs and is referred to as an ‘endorsement’ For me that will be over £200. The person I spoke to was unable to tell me the amount I will be charged instead she advised me that my account will be put into arrears, ‘finance’ will email me to let me know the amount I owe and then they will take the full amount from my card. No regard as to if i can afford it (having been paying monthly it is highly likely many people will not suddenly have half their premium plus £50 at their disposal). This is a scam especially given I had chosen the policy as it offered cover for a vacant house that was up for sale. A scenario which is highly likely to end with a policy being terminated part way through the year.”

Helpful Report

Posted 8 years ago

Good Afternoon, I’m sorry to hear you feel that way. I can see you’ve already spoken with our Customer Service team via email and we’ve explained as you’ve taken out the policy online, all information and fees are provided to you before you can go ahead with the purchase. We also include all fees on your policy schedule. If you would like to discuss this further, please reply to our current email chain and we will be more than happy to help. Kind regards, Joe – Customer Relations

Posted 8 years ago

“All good until you miss a payment. Rather than suspend they will charge 6 months' premiums plus £50 cancellation fee, approx £116 for me. No way out of this if you can't pay by the deadline, which isn't exactly helpful when you're obviously having money problems since you missed a payment in the first place. They had the gall to offer me a new policy, without waiving any of the charges, presumably hoping it will happen again so they can get another little stack of free money. Mercenary, money-grubbing ripoff merchants.”

Helpful Report

Posted 8 years ago

Good Afternoon, I’m sorry for the delay in replying to your Review. I’ve checked your policy and can see we’ve now resolved your issue. If you need anything else, please contact me directly as you have my direct email. Kind regards, Joe – Customer Relations

Posted 8 years ago

“Joke of a company. Mess you around for three weeks, no returning phone calls, failing to do anything they say they are going to do, then turn round and say they can't offer insurance! Why didn't you say that when I got my online quote and save me three weeks hassle, you pathetic excuse for a company?? I have the most basic, straightforward needs too, so it's not like its some kind of complex case that you can't cover. Stay away, these people are a waste of time.”

Helpful Report

Posted 8 years ago

Good Afternoon, I’m sorry for the delay in replying to your Review. We’re unable to quote for your type of risk, we hope you’ve been able to find cover elsewhere. Kind regards, Joe – Customer Relations

Posted 8 years ago

“Claims department repeatedly failed to call us back in designated time periods. It took over two weeks for their inspector to issue their report which further delayed our claim. So far they have only paid us half what they said they would pay which is only a fifth of the overall cost.”

Helpful Report

Posted 8 years ago

Good Afternoon, I’m sorry for the delay in replying to your Review. I can see from your policy, this has now been resolved. If you need anything else, please contact me via my direct email. Kind regards, Joe – Customer Relations

Posted 8 years ago

“Awful service. Lied to twice on the phone by Home Protect. When it came to making a claim for loss I was told I wasn't covered, even though I had asked to be covered when I signed up. Upon speaking to 2 managers and a customer service advisor, they told me I was actually covered, when trying to continue my claim I was told again I wasn't covered. So i was lied to by 2 managers on the phone who went into the terms and conditions of my policy, they have admitted they was in the wrong but are not willing to honour the claim, The worst insurance company I have ever dealt with.”

Helpful Report

Posted 8 years ago

“Read the policy carefully as there is a £50 cancellation fee. I understand a fee must be put in place but £50 is excessive, considering the insurance is only £21 a month. When cancelling the women on the phone was unable to give an exact figure for cancelling our policy and there was no option to be past to the finance team to find this out.”

Helpful Report

Posted 8 years ago

“The process was easy to buy the insurance , but simply adding a luxury watch to the policy some weeks after taking it out became an epic the customer service was appalling , confusing and misleading and the charges they applied to cancel due to there own mismanagement of the account was shocking I will never use them again”

Helpful Report

(Home Insurance) - Posted 9 years ago

“Read documents very carefully as they have more reasons to not pay out than to satisfy your claim . Lots of clauses.”

Helpful Report

(Home Insurance) - Posted 9 years ago

“Fortunately, up to the present time, I have not had the need to contact Homeprotect, and as this would normally mean making a claim, I hope I don't have to. My dealings with them at the beginning were very good, and if their renewal premium stays competitive, I will probably stay with them.”

Helpful Report

(Home Insurance) - Posted 9 years ago

“HI, I HAVE NOT USED A COMPARISON SITE BEFORE, I FOUND IT EXTREMELY EASY TO USE. THE DOCUMENTS CAME THROUGH ON LINE, THERE WAS A COUPLE OF THINGS I COULDN'T UNDERSTAND, I RANG THROUGH TO THE COMPANY (I WANTED TO SPEAK TO A PERSON) HE WAS VERY GOOD AND HELPED ME TO UNDERSTAND THE ITEMS I WAS UNCERTAIN ABOUT.”

Helpful Report

(Home Insurance) - Posted 9 years ago

“Very good”

Helpful Report

(Home Insurance) - Posted 10 years ago

“VERY EASY TO SET UP, QUICKLY DONE FOR PEACE OF MIND”

Helpful Report

(Home Insurance) - Posted 10 years ago

“Details regarding window locks hidden in the small print - you must have these even if you select the option saying you have not! Poor communication and customer service as when I enquired about this customer services were of no help.”

Helpful Report

(Home Insurance) - Posted 10 years ago

“When I had a problem with my direct debit coming out on the wrong day. it was sorted immediately. Very polite, helpful and efficient.”

Helpful Report

(Home Insurance) - Posted 10 years ago

Homeprotect is rated 4.5 based on 3,543 reviews