Grove & Dean Private Clients Reviews

Name: Grove & Dean Private Clients
Address: Grove & Dean Private Clients, 7 Station Lane, Hornchurch, Essex
Rating: 4.68

4.7 Rating 2,804 Reviews

93 %

of reviewers recommend Grove & Dean Private Clients

Company Reviews

Metrics

4.7

Based on 2,804 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Read Grove & Dean Private Clients Reviews

Grove & Dean Private Clients 5 star review on 14th April 2025

David Wright

Grove & Dean Private Clients 5 star review on 13th April 2025

Anonymous

Grove & Dean Private Clients 5 star review on 11th April 2025

David Bettison

Grove & Dean Private Clients 5 star review on 1st April 2025

Stephen Dell Stephen Dell

Grove & Dean Private Clients 5 star review on 2nd January 2025

George Nayler

Grove & Dean Private Clients 5 star review on 23rd August 2024

John Richardson John Richardson

Grove & Dean Private Clients 5 star review on 15th July 2024

Jonathan Drummond Jonathan Drummond

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“unduely expensive and very confusing arrangements”

Helpful Report

Posted 1 year ago

Hi, Thank you so much for taking the time to leave a review of Grove & Dean Private Clients. We greatly appreciate your feedback and are sorry if you have had any negative experience with us. Please contact us via live chat if you have anything you would like to query or discuss and we will be happy to help. Kind regards, Molly Grove & Dean

Posted 1 year ago

“Why send these surveys,they are just a pain,I only recently took out a policy and have no idea about you service.”

Helpful Report

Posted 1 year ago

Hi, Thank you for sharing this review with us, your feedback is appreciated. We hope when you have more time on cover with us you are satisfied with the service we provide. We apologise for any inconvenience caused. Kind regards, Jess Grove & Dean

Posted 1 year ago

“Left hand doesn't know what right hand is doing”

Helpful Report

Posted 1 year ago

Hi, Thank you so much for taking the time review us, your feedback is appreciated. We apologise for any negative experience with our services. If you have any concerns you wish to discuss please leave a feedback form on our website and we will contact you back to discuss. Kind regards, Molly Grove & Dean

Posted 1 year ago

“things jumped in price.but when the world comes back to normal? i assume prices will fall. ps a earlier email would be nice.rather doing the acount thing not everybody has smart phones.also a one sheet with numbers and conntacts as separate in case of accident.break down.otherwise ive recomend you to quiet a lot of vintage older customers .cheers”

Helpful Report

Posted 1 year ago

Hi, We are sorry to hear about the problems you encountered. We can confirm that your comments have been passed onto the relevant department managers. Kind regards, Molly Grove & Dean

Posted 1 year ago

“The employee who rang me back was very helpful, and got the documents to me very quickly be email. I phoned because the app would not allow me to view my policy documents, and the web portal did not have the documents either. I think the app needs updating, and the web portal needs looking at.”

Helpful Report

Posted 1 year ago

Hi, Thank you so much for taking the time to provide us with your valuable feedback on Grove & Dean Private Clients. We greatly appreciate your kind words and are thrilled to hear that we have been able to meet your expectations. Kind regards, Molly Grove & Dean

Posted 1 year ago

“App takes a long time to update your details. Had to keep calling to check things were done. But good value so far. Communication could be better”

Helpful Report

Posted 1 year ago

Hi, Thank you for sharing your review with us, your feedback is appreciated and your comments have been passed onto the relevant department managers. Kind regards, Molly Grove & Dean

Posted 1 year ago

“I’ve never had to have 2 phone calls and send off a full copy of my V5 document to any past insurer. It all takes time during business hours when I’m supposed to be earning money.”

Helpful Report

Posted 1 year ago

Hi, We are sorry if you were unhappy with our validation procedure. All purchased policies are validated by our sales support team to ensure that full cover is in place should a claim occur. We are also provided preferential rates from our panel of insurers for validating all purchased policies which are then passed onto our policyholders within their premiums. So due to this we sometimes have to request documentation to back up any conflicting details and ensure there are not discrepancies with the insurer should a claim occur. However, your feedback is appreciated and will be passed onto the relevant department for review. Kind regards, Jess Grove & Dean

Posted 1 year ago

“Another price hike .. disappointing all insurers are asking for much higher renewal prices with no explanation as to why!..”

Helpful Report

Posted 1 year ago

Hi, We apologise in regard to your renewal increase, as a broker we are only able to offer the cheapest price with the insurers we work, and always send out the cheapest we can offer with them for your renewal. We have a select panel of insurers, so we do not have access to the whole insurance market. We understand if you were able to find a cheaper policy elsewhere, if you do not wish to renew, but we appreciate the feedback and are sad to see you go as a customer. Kind regards, Molly Grove & Dean

Posted 1 year ago

“Still waiting for my insurance to come to me in paper for!”

Helpful Report

Posted 1 year ago

Hi, We are sorry to hear about the delay in you obtaining your documents, we will get a hard copy sent out today for you so it may take 2-3 days to come through for you in the post. Thank you for taking the time to leave us a review and we appreciate the feedback. Kind Regards Jon Grove & Dean

Posted 1 year ago

“I was checking I had breakdown insurance as not showing on docs even though I specifically requested the cover. I rang up to be told that extra. I rang again as still couldn't see it only to be told that covered at no cost but documentation incorrect”

Helpful Report

Posted 1 year ago

Hi, We are sorry to hear about the problems you have encountered and appreciate the time taken to leave us a review with your feed back. We will pass this onto the relevant department managers. Kind Regards Jon Grove & Dean

Posted 1 year ago

“Had to chase for my documents the day after my insurance had commenced”

Helpful Report

Posted 1 year ago

Hi, We are sorry to hear about the delay in your obtaining your documents. I will ask a member of our team to resend them across to the portal , your email and to send a hard copy out for you in the post to make sure you do have a copy. We appreciate the time taken to leave us a review and we appreciate the feedback. Kind Regards Jess Grove & Dean

Posted 1 year ago

“I was please initial, but when my renewal became due I received an email saying “my insurer was not going to re~new my policy without any other explanation…… With this I didn’t have a choice but to go elsewhere. I got a competitive quote and signed up. Grove and Dean proceeded to charge me £900 on my credit card. Then they said I asked for a month’s extension…. I didn’t and clearly there was no reason for me to request this facility. They had the cheek to ask me to provide evidence of this ! So all in all it seems that things went very haywire? Hopefully this was a glitch for some reason and at the end of the day they are probably a very good company, but we all have to be vigilant and make sure everything is in order with any company we deal with. I now take screenshots of everything at all times. Be aware that you need to make a record of any forms you fill in on line because mostly you don’t get a copy and that needs to change,”

Helpful Report

Posted 1 year ago

Hi, We are sorry to hear about the issues encountered at your renewal. Our team has been in touch previously to try and resolve the issue, so if you are looking to discuss this further, please contact us on 01708 925 059, or alternately you can contact us via webchat. Kind Regards Jon Grove & Dean

Posted 1 year ago

“Been insured with them for years but the price increase for my next year of car insurance was too high, phoned to query this and the attitude of the staff member I spoke to was awful. Didn’t try to keep me as a customer although I’ve been insured with this company for five years no claims. Understandably prices are increasing everywhere but I didn’t appreciate the manner in which I was spoken to. Seems they don’t actually care about customer service.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to leave us a review and feedback. As a broker we are only able to offer the prices of the insurers we work with unfortunately and apologise for the service provided. However we will pass the feedback onto the relevant department managers . Kind regards Jess Grove & Dean

Posted 1 year ago

“Good product - service let down by two points: 1 Didn't call me when stated they would - I had to call them 2 Documents not accurate - I had to contact them to get it corrected”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to review us, your feedback is appreciated. Your concerns have been passed onto the appropriate managers and will be taken into account. Kind regards, Molly Grove & Dean

Posted 1 year ago

“Never had to make a claim so cannot comment on that aspect of company. Sent renewal notice promptly. However I did ask for a hard copy to be sent to me. Young lady said she would but never received it”

Helpful Report

Posted 1 year ago

Hi, Thank you for sharing your review with us, your feedback is appreciated. Kind regards, Molly Grove & Dean

Posted 1 year ago

“Good price for the first year, but got charged more when I submitted my agreed value form, which i was told would last for three years, so thought it might be worth the extra cost. When it came to renewal, the price had gone up a bit and the underwriter changed, excess was more too. Decided to renew because I had the agreed value, only to be told afterwards that I had to submit another agreed value application because the underwriter had changed, but it would be free of charge. I submitted the forms again, same ones & information I had previously submitted and then got told I had to pay more because I hadn't previously declared the 5 speed gear box, which I obviously had when I previously sent in the forms as well as when I originally took out the first policy. Anyway, all MGB's have a five speed box, i.e. 4 forward gears and overdrive. Luckily, my policy hadn't started, so due to all the mis information and unhelpful staff, I decided to cancel the renewal, got a full refund and went elsewhere for my insurance.”

Helpful Report

Posted 1 year ago

Hi, We are sorry to hear of the problems encountered when renewing, unfortunately we do have to re request Agreed Value when changing to a new provider. However, we do appreciate this can be frustrating and should you wish to discuss this further please contact us via our website using live chat or feedback form and we will be happy to help. Kind regards, Molly Grove & Dean

Posted 1 year ago

“Been with Grove & Dean years. This renewal though, was something else. The price and add on costs were horrendous. So, I had to do it myself even though I was ill and ended up hospitalised. I could have done without that if Grove & Dean had been reasonable.”

Helpful Report

Posted 1 year ago

Hi, Thank you for sharing your review with us, we are sorry to hear about your negative experience. Your feedback is appreciated and your comments have been passed onto the relevant department managers. Kind regards, Molly Grove & Dean

Posted 1 year ago

“Tracker took forever to install. Both Grove and Dean and tracker company weren't quick to resolve problem”

Helpful Report

Posted 2 years ago

Hi, Thank you for sharing your review with us, your feedback is appreciated and your comments have been passed onto the relevant department managers. Kind regards, Molly Grove & Dean

Posted 2 years ago

“Very helpful need to put your price down”

Helpful Report

Posted 2 years ago

Hi, Thank you for sharing your review with us, your feedback is appreciated and your comments have been passed onto the relevant department managers. Kind regards, Molly Grove & Dean

Posted 2 years ago

“The thing that i dislike most about the insurance is i have not been sent any paperwork about my insurance in case anything happens . Not being very tech savvy i dont like that its all done on E mails .”

Helpful Report

Posted 2 years ago

Hi, Thank you for your review we appreciate your feedback. I will see that you get a copy of your documents posted out as soon as possible. If you need anything further please don't hesitate to contact us via live chat or phone. Kind regards, Molly Grove & Dean

Posted 2 years ago

Grove & Dean Private Clients is rated 4.7 based on 2,804 reviews