Login
Start Free Trial Are you a business? Click Here

Grove & Dean Private Clients Reviews

4.7 Rating 2,803 Reviews
93 %
of reviewers recommend Grove & Dean Private Clients
Company Reviews Metrics
4.7
Based on 2,803 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Grove & Dean Private Clients Reviews
Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
Martin Spayne
Verified Buyer
“Competitive premium, competant tele operators, timely renewal advice. Lost points on repeated promise of hard copies, 3 years in a row, not materialising. Do they do hard copy of documents or not ? If not say so ....”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“thank you for insurance service for the last 2 years the first year it was great the second year it was very expensive it wasn't very nice at all”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Technically very good - just ease of communication and being got back to can seem less efficient and room for improvement.”
Helpful Report
Posted 4 years ago
Nigel Scott
Verified Buyer
“When we first took out our policy a year ago the man was very helpfull but when I sent 3 emails asking them to help me locate what type of policy I had no one bothered to answer me I still dont know”
Helpful Report
Posted 4 years ago
Roger Moore
Verified Buyer
“Polite, efficient service,”
Helpful Report
Posted 4 years ago
Carol Newton
Verified Buyer
“Why insure my car last year then ask for all the p[aperwork again silly”
Helpful Report
Posted 4 years ago
John Holmes
Verified Buyer
“first time with them, so can not make a commment at this time.”
Helpful Report
Posted 4 years ago
John Finlay
Verified Buyer
“I had to claim for both a breakdown and for vandalism, each call was met with the call handler not been able to locate my policy details and a long wait while they found me on the system. That said the actual breakdown was fast and efficient and the claim settled and sorted in a week of my first call.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“I still cannot find an operator to answer my question of whether I do not have to pay excess of £250 as I had paid additional for this? I would really appreciate clarification.”
Helpful Report
Posted 4 years ago
Jeffrey Warren
Verified Buyer
“Still waiting for car insurance documents with my new address on them after renewing on 10th Jan”
Helpful Report
Posted 4 years ago
Lesley Hutton
Verified Buyer
“I took the policy due to price. Cover appeared to be as expected. With added extras as required. The only draw back is the constant telephone calls of the repeated nature and then calls from a digital platform with a voice mail when I first took the policy out. I rang to state this is becoming annoying and blocked their number as it didn’t stop. They said it was a error in their system. They wanted the PNCB proof literally ASAP. You don’t get this information as soon as you end one policy for another and it felt pressured to get the letter/proof from the past insurers for protected no claims. On the plus side I like the digital platform and uploading documents so you don’t have to talk to people etc. So let’s see how it pans out...”
Helpful Report
Posted 4 years ago
Christian Dobbs
Verified Buyer
“Great premium price at renewal but sloppy service. Policy documents not sent out & having rung up & complained 2 weeks later, documents emailed but promised hard copy still not arrived a further week later.”
Helpful Report
Posted 5 years ago
Robert Blake
Verified Buyer
“I have only just taken out cover with you so it is far too soon for me to form any opinion. The lady I spoke with was excellent with a good sense of humor but to have to answer the same questions twice over spoilt the experience.”
Helpful Report
Posted 5 years ago
Trevor Nicholls
Verified Buyer
“I have emailed Grove & Dean twice and all I get back is an email saying we will contact you within the next 24 hours etc 2 weeks later I am still waiting a response to my request.😡😡😡”
Helpful Report
Posted 5 years ago
Ifti Haq
Verified Buyer
“Was good enough process to renew.. however.. would have nice to be contacted at least one month before so I had time to look around.. also I still have not received my car insurance certificate despite emailing you”
Helpful Report
Posted 5 years ago
Gary Storey
Verified Buyer
“How can I judge the business?. The policy price is good but the only true way I have to present a review is if, god forbid I have to make a claim. This would depend upon how my claim was handled. This is an irrelevant question.”
Helpful Report
Posted 5 years ago
Garry Latimer
Verified Buyer
“All things considered these guys were ok. Never had to claim so can't comment on that but in the end just not competitive pricing”
Helpful Report
Posted 5 years ago
Tajinder Dhatt
Verified Buyer
“Not really happy u don’t offer third party insurance on other cars”
Helpful Report
Posted 6 years ago
Hi Tajinder Thank you for sharing your feedback. Our policies are subject to underwriting criteria however if you would like us to look into any concerns please don't hesitate to contact us. Kind regards Emma Grove & Dean
Posted 6 years ago
Robert Gay
Verified Buyer
“Was put out that they insisted in phone call to check details when we had already been through details.”
Helpful Report
Posted 6 years ago
Hi Robert Thank you for sharing your feedback. We are sorry if you are unhappy with our validation procedure. All purchased policies are validated by our Sales Support team to ensure that full cover is in place should a claim occur. We are also provided preferential rates from our panel of insurers for validating all purchased policies which are then passed onto our policyholders within their premiums. I hope the above explains why we have this procedure in place but if you would like us to look into any concerns please don't hesitate to submit a feedback form, found in the Existing Customer menu on our website. Kind regards Emma Grove & Dean
Posted 6 years ago
Anonymous
Verified Buyer
“You have to give 2 photos of car in garage. Telephoned a couple of times and gave up after 15 mins and 20 mins to say I couldn’t for 2 weeks as working away. No answer. Emailed queries about policy with number attached and no reply. When i did get photos to them a reply came back. So don’t expect an answer to emails unless you have what they want on them. Or wait ages for them to answer on phone.”
Helpful Report
Posted 6 years ago
Grove & Dean Private Clients is rated 4.7 based on 2,803 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request