Grove & Dean Private Clients Reviews

Name: Grove & Dean Private Clients
Address: Grove & Dean Private Clients, 7 Station Lane, Hornchurch, Essex
Rating: 4.57

4.6 Rating 1,654 Reviews

90 %

of reviewers recommend Grove & Dean Private Clients

Company Reviews

Metrics

4.6

Based on 1,654 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Read Grove & Dean Private Clients Reviews

Grove & Dean Private Clients 5 star review on 19th April 2024

Bryan Eastwood Bryan Eastwood

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would have given more stars, but the new policy started on the 8th of the month and they took the full payment, with no warning I have to say, a week early. Seemingly no care about customers finances.”

Helpful Report

Posted 5 years ago

Hi David Thank you for sharing your feedback with us. I am sorry that you feel this way. Under our Terms & Conditions we take payment up to 7 days prior to renewal date to ensure a smooth renewal process. Should any issue (such as expired cards etc) are raised, this time frame allows us to correct these. Please do let me know if you would like me to look into this further for you and in the meantime if there is anything else I can do to help, don't hesitate to let me know. Regards Emma Grove & Dean

Posted 5 years ago

“Surprised that on first renewal of my policy my monthly payment was increased by more than £30 without any change of circumstances”

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Posted 5 years ago

Hi Thank you for sharing your feedback. Our renewal invitations are sent automatically and are issued under your current insurer. Once a customer contacts us, we can then search the market and various insurers to find you the best deal. I hope the above helps to explain why this process takes place but should you require any further information don't hesitate to let me know. Regards Emma Grove & Dean

Posted 5 years ago

“Price was fair on the current market”

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Posted 5 years ago

Hi David Thaank you for your positive review For further assistance, please dont hesitate to get in touch Lucy Grove & Dean

Posted 5 years ago

“Would appreciate proper quote on renewal instead of phoning to get almost £50discount.They should quote the best price not inflated hoping that the easy pick will pay inflated price,.Not thinking of customer only their profits.”

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Posted 5 years ago

Hi Stephen Thank you for sharing your renewal experience with us. Our renewal invitations are sent automatically and are issued under your current insurer. Once a customer contacts us, we can then search the market and various insurers to find you the best deal. I hope the above helps to explain why this process takes place but should you require any further information don't hesitate to let me know. Regards Emma Grove & Dean

Posted 5 years ago

“Was insured with this company for two years, no claims, no issues, found much cheaper insurance and cancelled my policy, thats when i was bombarded with emails about missed payments and charges being added, thankfully someone listened to me eventually but it was a very frustrating time”

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Posted 5 years ago

Hi Thomas Thank you for sharing your experience with Grove & Dean. Apologies that you felt you were bombarded with emails but I am pleased one of our operators eventually resolved this. If you have any further questions don't hesitate to ask. Regards Emma Grove & Dean

Posted 5 years ago

“They have been efficient and telephone calls were conducted in a professional manner”

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Posted 5 years ago

Hi Thank you for leaving us feedback, I'm pleased we have been efficient and professional. If there is anything else I can help with, just let me know. Regards Emma Grove & Dean

Posted 5 years ago

“Resolved problems I had with the insurance quickly.”

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Posted 5 years ago

Hi Thank you for leaving us feedback, I'm pleased our operators were able to resolve everything quickly. If there is anything else you need assistance with, don't hesitate to let me know. Regards Emma Grove & Dean

Posted 5 years ago

“Really expensive to transfer a van. Guy was just blah blah blah tough ain't it attitude.”

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(Van Insurance) - Posted 8 years ago

Hi Kenny; Thank you for taking the time to review your experience with us. I'm sorry to hear that it hasn't been the most positive, especially in regards to the customer service you have received when dealing with your van transfer. I assure you that this is not the standard of care that Grove & Dean aim to maintain and is something that will be investigated. If there is anything that you would like me to investigate further for you, please let me know as I'd be happy to help. Regards; Lauryn Grove & Dean

Posted 8 years ago

“Paid for breakdown cover but never recived any information.”

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(Motorbike Insurance) - Posted 8 years ago

“The original policy they sold me was not suitable for my needs, it had very limited European cover. I had to cancel it and take out another policy with them which then resulted in increased costs. Originally I picked the cheapest quote but have learned my lesson, you must insist on full details of the cover provided before buying. I also had great difficulty in getting proof of no claims from my previous Spanish insurer and received no help what so ever from Grove & Dean. Altogether an experience I will not be repeating with them.”

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(Car Insurance) - Posted 8 years ago

“Found them poor in correspondence not helpful on phone had a poor attitude to customer service. I will not be renewing my insurance with them when it expires.”

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(Car Insurance) - Posted 8 years ago

“I phoned them up to change my number plate my the policy and they wanted £45 to make any changes to the policy. I was not very happy and I will NOT be renewing my policy with them again.”

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(Van Insurance) - Posted 9 years ago

Grove & Dean Private Clients is rated 4.6 based on 1,654 reviews