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Grove & Dean Private Clients Reviews

4.7 Rating 2,513 Reviews
92 %
of reviewers recommend Grove & Dean Private Clients
Company Reviews Metrics
4.7
Based on 2,513 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Grove & Dean Private Clients Reviews
Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Robert Haywood
Verified Buyer
“renewal email was sent,but could not access the quote details for new policy.The link had not been supplied to the letter.Tried to phone on the renewal telephone number instead but this was not recognised so phoned on customer services number.spoke to a young lady who was excellent and professional and gave me new quote.quote was readjusted and agreed .could have been 4 stars but email was poor.”
Helpful Report
Posted 6 years ago
Hi Robert Thank you for bringing this to our attention, your feedback will be passed on to the relevant department and I will look into the email issue. In the meantime, if there is anything else I can do to assist, please don't hesitate to let me know. Regards Emma Grove & Dean
Posted 6 years ago
Martin Bradford
Verified Buyer
“I don't really think the staff on the call gov 'that bit extra' not really interested in looking into the market for a better deal - sad really, prefer a broker to dealing direct with an insurer online.”
Helpful Report
Posted 6 years ago
Hi Martin Thank you for sharing your feedback. All comments are reviewed and taken on board, however, if you would like me to look into this further for you, please don't hesitate to let me know. Regards Emma Grove & Dean
Posted 6 years ago
David Abbott
Verified Buyer
“Would have given more stars, but the new policy started on the 8th of the month and they took the full payment, with no warning I have to say, a week early. Seemingly no care about customers finances.”
Helpful Report
Posted 6 years ago
Hi David Thank you for sharing your feedback with us. I am sorry that you feel this way. Under our Terms & Conditions we take payment up to 7 days prior to renewal date to ensure a smooth renewal process. Should any issue (such as expired cards etc) are raised, this time frame allows us to correct these. Please do let me know if you would like me to look into this further for you and in the meantime if there is anything else I can do to help, don't hesitate to let me know. Regards Emma Grove & Dean
Posted 6 years ago
Anonymous
Verified Buyer
“Surprised that on first renewal of my policy my monthly payment was increased by more than £30 without any change of circumstances”
Helpful Report
Posted 6 years ago
Hi Thank you for sharing your feedback. Our renewal invitations are sent automatically and are issued under your current insurer. Once a customer contacts us, we can then search the market and various insurers to find you the best deal. I hope the above helps to explain why this process takes place but should you require any further information don't hesitate to let me know. Regards Emma Grove & Dean
Posted 6 years ago
David Jones
Verified Buyer
“Price was fair on the current market”
Helpful Report
Posted 6 years ago
Hi David Thaank you for your positive review For further assistance, please dont hesitate to get in touch Lucy Grove & Dean
Posted 6 years ago
Stephen Colclough
Verified Buyer
“Would appreciate proper quote on renewal instead of phoning to get almost £50discount.They should quote the best price not inflated hoping that the easy pick will pay inflated price,.Not thinking of customer only their profits.”
Helpful Report
Posted 6 years ago
Hi Stephen Thank you for sharing your renewal experience with us. Our renewal invitations are sent automatically and are issued under your current insurer. Once a customer contacts us, we can then search the market and various insurers to find you the best deal. I hope the above helps to explain why this process takes place but should you require any further information don't hesitate to let me know. Regards Emma Grove & Dean
Posted 6 years ago
Thomas Shevlin
Verified Buyer
“Was insured with this company for two years, no claims, no issues, found much cheaper insurance and cancelled my policy, thats when i was bombarded with emails about missed payments and charges being added, thankfully someone listened to me eventually but it was a very frustrating time”
Helpful Report
Posted 6 years ago
Hi Thomas Thank you for sharing your experience with Grove & Dean. Apologies that you felt you were bombarded with emails but I am pleased one of our operators eventually resolved this. If you have any further questions don't hesitate to ask. Regards Emma Grove & Dean
Posted 6 years ago
Anonymous
Verified Buyer
“They have been efficient and telephone calls were conducted in a professional manner”
Helpful Report
Posted 6 years ago
Hi Thank you for leaving us feedback, I'm pleased we have been efficient and professional. If there is anything else I can help with, just let me know. Regards Emma Grove & Dean
Posted 6 years ago
Anonymous
Verified Buyer
“Resolved problems I had with the insurance quickly.”
Helpful Report
Posted 7 years ago
Hi Thank you for leaving us feedback, I'm pleased our operators were able to resolve everything quickly. If there is anything else you need assistance with, don't hesitate to let me know. Regards Emma Grove & Dean
Posted 7 years ago
Kenny
Verified Buyer
“Really expensive to transfer a van. Guy was just blah blah blah tough ain't it attitude.”
Helpful Report
(Van Insurance) - Posted 9 years ago
Hi Kenny; Thank you for taking the time to review your experience with us. I'm sorry to hear that it hasn't been the most positive, especially in regards to the customer service you have received when dealing with your van transfer. I assure you that this is not the standard of care that Grove & Dean aim to maintain and is something that will be investigated. If there is anything that you would like me to investigate further for you, please let me know as I'd be happy to help. Regards; Lauryn Grove & Dean
Posted 9 years ago
Anonymous
Verified Buyer
“Paid for breakdown cover but never recived any information.”
Helpful Report
(Motorbike Insurance) - Posted 10 years ago
Robert
Verified Buyer
“The original policy they sold me was not suitable for my needs, it had very limited European cover. I had to cancel it and take out another policy with them which then resulted in increased costs. Originally I picked the cheapest quote but have learned my lesson, you must insist on full details of the cover provided before buying. I also had great difficulty in getting proof of no claims from my previous Spanish insurer and received no help what so ever from Grove & Dean. Altogether an experience I will not be repeating with them.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“Found them poor in correspondence not helpful on phone had a poor attitude to customer service. I will not be renewing my insurance with them when it expires.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“I phoned them up to change my number plate my the policy and they wanted £45 to make any changes to the policy. I was not very happy and I will NOT be renewing my policy with them again.”
Helpful Report
(Van Insurance) - Posted 10 years ago
Grove & Dean Private Clients is rated 4.7 based on 2,513 reviews
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