“Good product - service let down by two points:
1 Didn't call me when stated they would - I had to call them
2 Documents not accurate - I had to contact them to get it corrected”
Hi,
Thank you for taking the time to review us, your feedback is appreciated. Your concerns have been passed onto the appropriate managers and will be taken into account.
Kind regards,
Molly
Grove & Dean
“Never had to make a claim so cannot comment on that aspect of company. Sent renewal notice promptly. However I did ask for a hard copy to be sent to me. Young lady said she would but never received it”
“Good price for the first year, but got charged more when I submitted my agreed value form, which i was told would last for three years, so thought it might be worth the extra cost. When it came to renewal, the price had gone up a bit and the underwriter changed, excess was more too. Decided to renew because I had the agreed value, only to be told afterwards that I had to submit another agreed value application because the underwriter had changed, but it would be free of charge. I submitted the forms again, same ones & information I had previously submitted and then got told I had to pay more because I hadn't previously declared the 5 speed gear box, which I obviously had when I previously sent in the forms as well as when I originally took out the first policy. Anyway, all MGB's have a five speed box, i.e. 4 forward gears and overdrive. Luckily, my policy hadn't started, so due to all the mis information and unhelpful staff, I decided to cancel the renewal, got a full refund and went elsewhere for my insurance.”
Hi,
We are sorry to hear of the problems encountered when renewing, unfortunately we do have to re request Agreed Value when changing to a new provider. However, we do appreciate this can be frustrating and should you wish to discuss this further please contact us via our website using live chat or feedback form and we will be happy to help.
Kind regards,
Molly
Grove & Dean
“Been with Grove & Dean years. This renewal though, was something else. The price and add on costs were horrendous. So, I had to do it myself even though I was ill and ended up hospitalised. I could have done without that if Grove & Dean had been reasonable.”
Hi,
Thank you for sharing your review with us, we are sorry to hear about your negative experience. Your feedback is appreciated and your comments have been passed onto the relevant department managers.
Kind regards,
Molly
Grove & Dean
Hi,
Thank you for sharing your review with us, your feedback is appreciated and your comments have been passed onto the relevant department managers.
Kind regards,
Molly
Grove & Dean
Hi,
Thank you for sharing your review with us, your feedback is appreciated and your comments have been passed onto the relevant department managers.
Kind regards,
Molly
Grove & Dean
“The thing that i dislike most about the insurance is i have not been sent any paperwork about my insurance in case anything happens . Not being very tech savvy i dont like that its all done on E mails .”
Hi,
Thank you for your review we appreciate your feedback. I will see that you get a copy of your documents posted out as soon as possible. If you need anything further please don't hesitate to contact us via live chat or phone.
Kind regards,
Molly
Grove & Dean
“It is no surprise to me that Grove & Dean followed suit in pushing people into financial turmoil with unacceptable price hikes. There was no need. At all. One of the plus points to owning a camper van was paying a lower insurance price because after all, it is generally driven a lot less than a car and is usually a persons second vehicle..... Now, it costs the same as a car to insure. With this changing world where freedom to move around is being restricted, Grove & Dean have proven they are focused on the same thing as all the rest; Profit not people.... Ultimately it will be the same everywhere, so here I am, but I hope some day to find at least one company who will freeze prices in hard times because a couple of years without profit is not a loss, its heroic.”
Hi,
Thank you for sharing your review with us, your feedback is appreciated and your comments have been passed onto the relevant department managers.
Kind regards,
Molly
Grove & Dean
Hi,
Thank you for sharing your review with us, your feedback is appreciated and your comments have been passed onto the relevant department managers.
Kind regards,
Molly
Performance Direct
“no explanation why my insurance was tripled for no reason.
I requested explanation and to look at offering me a cheaper deal, but I was totally ignored.”
Hi,
Thank you for sharing your review with us, your feedback is appreciated and your comments have been passed onto the relevant department managers.
Kind regards,
Jess
Grove & Dean
Hi,
Thank you for sharing your review with us, your feedback is appreciated and your comments have been passed onto the relevant department managers.
Kind regards,
Molly
Grove & Dean
“Very difficult to actually get in touch with a person to speak to. Waited on the phone for over 4hours at different times, attempting to contact. (Approx 45 mins per call to no avail):”
We are sorry for any call waiting experienced due to an unexpected high level of calls. We can confirm that your comments have been passed onto the relevant department manager.
Kind regards,
Nick
Grove and Dean.
“Last year's insurers, Aviva, wanted to double my premium (100% increase). I settled on Grove & Dean for a 40% increase and have rated 3 stars because the value will be determined by the way they treat clients and deal with claims, etc. which remains to be seen. Needless to say I am very disappointed with the market prices increasing when I have an unblemished record going back over 20 years.”
Hi,
Thank you for your review, we will endeavour to make sure our customer service is of a high level for yourself this year and continue to keep your custom.
Kind Regards,
Nick
Grove and Dean
“They do the job but didn't like their attitude. Unpleasant when asking, demanding, a photo of my bike in it's garage, as if they had been asking for this for weeks. Watch out for the £50 cost for every change and even to cancel during the cooling off period. Won't use them again.”
Good morning,
I am sorry for the service you have received, I have passed this across to a manager to contact yourself and help with concerns you have raised.
Kind regards.
Nick
Grove and Dean
“When you can finally get to speak to real person the service is quite good but waiting 30 minutes to speak to an agent detracts from the good service you get when being dealt with.”
Hi,
Thank you for sharing your review with us, your concerns have been passed onto the appropriate department managers.
Kind regards,
Jess
Grove & Dean
Hi,
We are sorry for any call waiting experienced due to an unexpected high level of calls. We can confirm that your comments have been passed onto the relevant department manager.
Kind regards,
Jess
Grove & Dean
Hi,
Thank you for sharing your review with us, we are happy to hear you are pleased with there service and apologise for any problems encountered.
Kind regards,
Molly
Grove & Dean
“Very competitive prices which was a great selling point however I have not yet interfaced with the customer service, i am also yet to see how the management of my account progresses over the year, if there are additional fees involved for minor administrative issues, hidden fees and so on, i will make my judgement at the end of the year, if all goes to plan, i look forward to being with Grove & Dean for hopefully the long run.”
Hi,
Thank you, we appreciate the time taken to leave us a positive review and are happy to hear you are pleased with our competitive prices.
Kind regards,
Molly
Grove & Dean
“My car had a flat battery , but It took about half an hour to get my call answered , and over 2 hours for a break down crew to arrive to jump start it ! Very inconvenient and disappointed at response for a very simple problem, but breakdown crew were good .”
Hi,
Thank you for sharing your review with us, we apologise for any problems encountered and can confirm your concerns have been passed on to the relevant department managers.
Kind regards,
Jess
Grove & Dean
