Grove & Dean Private Clients Reviews

Name: Grove & Dean Private Clients
Address: Grove & Dean Private Clients, 7 Station Lane, Hornchurch, Essex
Rating: 4.68

4.7 Rating 2,804 Reviews

93 %

of reviewers recommend Grove & Dean Private Clients

Company Reviews

Metrics

4.7

Based on 2,804 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Read Grove & Dean Private Clients Reviews

Grove & Dean Private Clients 5 star review on 14th April 2025

David Wright

Grove & Dean Private Clients 5 star review on 13th April 2025

Anonymous

Grove & Dean Private Clients 5 star review on 11th April 2025

David Bettison

Grove & Dean Private Clients 5 star review on 1st April 2025

Stephen Dell Stephen Dell

Grove & Dean Private Clients 5 star review on 2nd January 2025

George Nayler

Grove & Dean Private Clients 5 star review on 23rd August 2024

John Richardson John Richardson

Grove & Dean Private Clients 5 star review on 15th July 2024

Jonathan Drummond Jonathan Drummond

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“It is no surprise to me that Grove & Dean followed suit in pushing people into financial turmoil with unacceptable price hikes. There was no need. At all. One of the plus points to owning a camper van was paying a lower insurance price because after all, it is generally driven a lot less than a car and is usually a persons second vehicle..... Now, it costs the same as a car to insure. With this changing world where freedom to move around is being restricted, Grove & Dean have proven they are focused on the same thing as all the rest; Profit not people.... Ultimately it will be the same everywhere, so here I am, but I hope some day to find at least one company who will freeze prices in hard times because a couple of years without profit is not a loss, its heroic.”

Helpful Report

Posted 2 years ago

Hi, Thank you for sharing your review with us, your feedback is appreciated and your comments have been passed onto the relevant department managers. Kind regards, Molly Grove & Dean

Posted 2 years ago

“I have not recieved confirmation that the policy satarted”

Helpful Report

Posted 2 years ago

Hi, Thank you for sharing your review with us, your feedback is appreciated and your comments have been passed onto the relevant department managers. Kind regards, Molly Performance Direct

Posted 2 years ago

“no explanation why my insurance was tripled for no reason. I requested explanation and to look at offering me a cheaper deal, but I was totally ignored.”

Helpful Report

Posted 2 years ago

Hi, Thank you for sharing your review with us, your feedback is appreciated and your comments have been passed onto the relevant department managers. Kind regards, Jess Grove & Dean

Posted 2 years ago

“The staff are great problem is getting through to speak with them.”

Helpful Report

Posted 2 years ago

Hi, Thank you for sharing your review with us, your feedback is appreciated and your comments have been passed onto the relevant department managers. Kind regards, Molly Grove & Dean

Posted 2 years ago

“Very difficult to actually get in touch with a person to speak to. Waited on the phone for over 4hours at different times, attempting to contact. (Approx 45 mins per call to no avail):”

Helpful Report

Posted 2 years ago

We are sorry for any call waiting experienced due to an unexpected high level of calls. We can confirm that your comments have been passed onto the relevant department manager. Kind regards, Nick Grove and Dean.

Posted 2 years ago

“Last year's insurers, Aviva, wanted to double my premium (100% increase). I settled on Grove & Dean for a 40% increase and have rated 3 stars because the value will be determined by the way they treat clients and deal with claims, etc. which remains to be seen. Needless to say I am very disappointed with the market prices increasing when I have an unblemished record going back over 20 years.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your review, we will endeavour to make sure our customer service is of a high level for yourself this year and continue to keep your custom. Kind Regards, Nick Grove and Dean

Posted 2 years ago

“They do the job but didn't like their attitude. Unpleasant when asking, demanding, a photo of my bike in it's garage, as if they had been asking for this for weeks. Watch out for the £50 cost for every change and even to cancel during the cooling off period. Won't use them again.”

Helpful Report

Posted 2 years ago

Good morning, I am sorry for the service you have received, I have passed this across to a manager to contact yourself and help with concerns you have raised. Kind regards. Nick Grove and Dean

Posted 2 years ago

“When you can finally get to speak to real person the service is quite good but waiting 30 minutes to speak to an agent detracts from the good service you get when being dealt with.”

Helpful Report

Posted 2 years ago

Hi, Thank you for sharing your review with us, your concerns have been passed onto the appropriate department managers. Kind regards, Jess Grove & Dean

Posted 2 years ago

“Can’t say more until my Agreed Valuation submission is decided!”

Helpful Report

Posted 2 years ago

Hi. Thank you for sharing your review with us. Kind regards, Molly Grove & Dean

Posted 2 years ago

“As a new customer, I Would like you to return calls. ☎️ Thankyou.”

Helpful Report

Posted 2 years ago

Hi, We are sorry for any call waiting experienced due to an unexpected high level of calls. We can confirm that your comments have been passed onto the relevant department manager. Kind regards, Jess Grove & Dean

Posted 2 years ago

“Service was good but telephone operator could of been more friendly. Also the price increase was a shock”

Helpful Report

Posted 2 years ago

Hi, Thank you for sharing your review with us, we are happy to hear you are pleased with there service and apologise for any problems encountered. Kind regards, Molly Grove & Dean

Posted 2 years ago

“Very competitive prices which was a great selling point however I have not yet interfaced with the customer service, i am also yet to see how the management of my account progresses over the year, if there are additional fees involved for minor administrative issues, hidden fees and so on, i will make my judgement at the end of the year, if all goes to plan, i look forward to being with Grove & Dean for hopefully the long run.”

Helpful Report

Posted 2 years ago

Hi, Thank you, we appreciate the time taken to leave us a positive review and are happy to hear you are pleased with our competitive prices. Kind regards, Molly Grove & Dean

Posted 2 years ago

“My car had a flat battery , but It took about half an hour to get my call answered , and over 2 hours for a break down crew to arrive to jump start it ! Very inconvenient and disappointed at response for a very simple problem, but breakdown crew were good .”

Helpful Report

Posted 2 years ago

Hi, Thank you for sharing your review with us, we apologise for any problems encountered and can confirm your concerns have been passed on to the relevant department managers. Kind regards, Jess Grove & Dean

Posted 2 years ago

“They provide a decent service and have found a competitively priced policy each year, but their communication is poor. I have emailed customer services several times with no reply, and their online chat service is poor. After waiting in a queue there is no visual/audible prompt to confirm when an agent has responded then within a few minutes they cancel the chat and you need to start again. Very frustrating!”

Helpful Report

Posted 2 years ago

Hi, Thank you for sharing your review with us, we apologise for any problems encountered and can now confirm we have received in your agreed value photos and will confirm via email when your documents have been updated. Kind regards, Jess Grove & Dean

Posted 2 years ago

“Good service ,but still waiting to receive certificates”

Helpful Report

Posted 2 years ago

Hi, Thank you for sharing your review with us. Kind regards, Molly Grove & Dean

Posted 2 years ago

“Telephone conversation with office staff I felt was not very professional. I felt there were a lot of unnecessary questions to answer which I did not have to field with other insurers. Deal with the company by both email and telephone.”

Helpful Report

Posted 3 years ago

Hello, We are sorry if you were unhappy with our validation procedure. All purchased policies are validated by our sales support team to ensure that full cover is in place should a claim occur. We are also provided preferential rates from our panel of insurers for validating all purchased policies which are then passed onto our policyholders within their premiums. However, your feedback is appreciated and will be passed onto the relevant department. Regards, Jess Grove & Dean

Posted 3 years ago

“Very disappointed that my insurance when up by £34 a month. Only reason it got renewed was because I forgot to cancel it.”

Helpful Report

Posted 3 years ago

Hi, Thank you for sharing your review with us, your feedback is appreciated and your comments have been passed onto the relevant department managers. Kind regards, Jess Performance Direct

Posted 2 years ago

“I have recentlY renewed my Policy with you for my Road King .However a couple ,of months ago i wanted a quote for my new Pan American .You promised to come back to me with a quote but failed to do so .As a result you lost business and i insured elsewhere .I was hoping that you would have done a multi bike policy for me but failed to do so”

Helpful Report

Posted 4 years ago

“Would of been a five star if the fact that when my last insurance quote came up it went from around £500 to nearly £900 for the year with 9 years no claims which five of were with your company. When I did phone up to say no thank you to my new quote as it was to much there was no attempt what so ever to try and alter it in a way, just said ok that’s fine thank you and goodbye!!”

Helpful Report

Posted 4 years ago

“I was very pleased with the customer service I had received when I called up to get my van insurance.”

Helpful Report

Posted 4 years ago

Grove & Dean Private Clients is rated 4.7 based on 2,804 reviews