Grove & Dean Private Clients Reviews

Name: Grove & Dean Private Clients
Address: Grove & Dean Private Clients, 7 Station Lane, Hornchurch, Essex
Rating: 4.68

4.7 Rating 2,804 Reviews

93 %

of reviewers recommend Grove & Dean Private Clients

Company Reviews

Metrics

4.7

Based on 2,804 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Read Grove & Dean Private Clients Reviews

Grove & Dean Private Clients 5 star review on 14th April 2025

David Wright

Grove & Dean Private Clients 5 star review on 13th April 2025

Anonymous

Grove & Dean Private Clients 5 star review on 11th April 2025

David Bettison

Grove & Dean Private Clients 5 star review on 1st April 2025

Stephen Dell Stephen Dell

Grove & Dean Private Clients 5 star review on 2nd January 2025

George Nayler

Grove & Dean Private Clients 5 star review on 23rd August 2024

John Richardson John Richardson

Grove & Dean Private Clients 5 star review on 15th July 2024

Jonathan Drummond Jonathan Drummond

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I still like my insurance details posted rather than emails but I am happy with the service when I got that sorted”

Helpful Report

Posted 6 years ago

Hi Lawrence, Thank you for your 5 star review, I am glad to hear that you are appreciative of the service we provide you here at Grove & Dean Kind regards, Connor Grove & Dean

Posted 6 years ago

“Fortunately I have not at present had to make a claim with Grove and Dean so I cannot comment on that side of the company, but renewing the policy was straight forward and competitively priced.”

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Posted 6 years ago

Hi David, Thank you for your 5 star review, I am pleased to hear that you have found our renewal process quick and simple. Your continued business with us is highly appreciated. Kind regards, Connor Grove & Dean

Posted 6 years ago

“I have dealt with grove& dean for the last few years they are easy to talk and deal with”

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Posted 6 years ago

Hi Raymond, Thank you for your 5 star review, I am happy to hear that you have been highly satisfied with our services for last couple of years and hopefully for the years to come. Your continued business with us is highly appreciated. Kind regards, Connor Grove & Dean

Posted 6 years ago

“Happy with my car insurance. Good insurance company.”

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Posted 6 years ago

Hi Thank you for the great feedback. If there is anything else we can assist with, please don't hesitate to contact us. Kind regards Emma Grove & Dean

Posted 6 years ago

“Managed to get cover for my none standard motorcycle. To include breakdown.”

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Posted 6 years ago

Hi Martin, Thank you for your positive review, I am pleased to hear that we were able to provide you with the cover you required for your motorcycle. Kind Regards Connor Newman Grove & Dean

Posted 6 years ago

“I try to stay with an insurance company. But on renewal time was faced with a massive increase and when compared dot com the renewal was double what new insurers cost. So I jumped ship to another company. Your tele sales seemed not to care almost expected me to move off. Perhaps you catch many people who drift to renewal and handle a massive increase..if I lost customers like this I would be not a happy man..”

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Posted 6 years ago

“very pleased with excellent service. car had a breakdown couple of months back and response was quick and efficient”

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Posted 6 years ago

Hi Neville, Thank you for your positive review, I am happy to hear that our operators were able to help you come to a conclusion when solving your queries quickly and efficiently. Kind Regards Connor Newman Grove & Dean

Posted 6 years ago

“I have been happy with them except for one thing. Last year despite 3 reminders they did not advise their breakdown service that I had cover. So I broke down in the icy winter night and sat there an hour waiting for the breakdown service to decide whether they would rescue me as GAnd D was closed. and I phoned next day G and D asking them to advise the breakdown service of the existence of my cover. The similar thing happened three other times as I had several breakdowns last year and everytime I asked it be corrected and it wasnt It is not pleasant to break down and then be told you will not be rescued until they have checked with G and D who can take forever to answer the phone even during working hours. When I renewed this year I specifically asked that this issue be dealt with. I haven't broken down since the renewal so haven't needed to test it.”

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Posted 6 years ago

Hi Charles, Thank you for leaving us a review. We apologise for the inconvenience caused regarding your breakdown cover. Your comments have been passed onto the relevant team. All the best, Callum Grove & Dean

Posted 6 years ago

“Everything very good”

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Posted 6 years ago

“Great service and very quick”

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Posted 6 years ago

“efficient by both phone and on-line”

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Posted 7 years ago

Hi Richard Thank you for taking the time to review us. It's great to know our process was efficient across multiple platforms. For any further assistance, please don't hesitate to get in touch. Regards Emma Grove & Dean

Posted 7 years ago

“good service”

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Posted 7 years ago

Hi Donald Thank you for your feedback, I'm pleased you received good service from our team. For any further assistance, please don't hesitate to get in touch. Regards Emma Grove & Dean

Posted 7 years ago

“Thanks for your quick reply and help.”

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Posted 7 years ago

Hi Thank you for your great review, we are pleased to hear that you was able to receive your help in a appropriate time. For any further assistance, please don't hesitate to get in touch. Regards Connor Grove & Dean

Posted 7 years ago

“No fuss. No problem renewal with a fair price. Breakdown sevice good as well.”

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Posted 7 years ago

Hi Laurie Thank you for leaving us a great review, we are glad to here that you found our service hassle free. Your continued business with us is highly appreciated. For any further assistance, please don't hesitate to get in touch. Regards Connor Grove & Dean

Posted 7 years ago

“Your adviser was very helpful 👍”

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Posted 7 years ago

Hi Rajinder Thank you for your feedback, we are glad to know that our advisers are helpful when dealing with our customers. The adviser in question will be forwarded your great words about them. For any further assistance, please don't hesitate to get in touch. Regards Connor Newman Grove & Dean

Posted 7 years ago

“Just about ok”

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Posted 7 years ago

Hi David We are happy to know that we were able to provide you with the service you required. For any further assistance, please don't hesitate to get in touch. Regards Connor Newman Grove & Dean

Posted 7 years ago

“Never had a problem whenever I’ve needed assistance”

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Posted 7 years ago

Hi Colin We are happy to know that we were able to provide the appropriate assistance. If you require any further assistance, please dont hesitate in visiting our website https://www.grove-dean-insurance.co.uk/ where you will find all the necessary information that you may require. Regards Connor Newman Grove & Dean

Posted 7 years ago

“Very helpful and accommodating”

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Posted 7 years ago

Hi Trevor Thank you for the great feedback, we appreciate your comments and they will be passed on to the relevant departments. For any further assistance, please don't hesistate to get in touch. Regards Connor Newman Grove & Dean

Posted 7 years ago

“I can only give a 4 because I've not had the experience of using them for a claim. Getting free breakdown and legal expenses was a plus. Quote stayed competitive as well”

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Posted 7 years ago

“Very good service”

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Posted 7 years ago

Hi William Thank you for your feedback, it's great to know that you received very good service. Regards Emma Grove & Dean

Posted 7 years ago

Grove & Dean Private Clients is rated 4.7 based on 2,804 reviews