“I bought a G & D policy on line via a comparison site as I had used them before and thought they were good. A few days later I received several calls from them. It was a recorded message asking me to hold for a live person. The first two calls left me on hold for over 2 minutes, I then hung up. I find this a very irritating and rude way of doing business. If you want to speak to me then ring me and talk to me, don't put me on hold immediately. When I did get to speak to someone I had to answer every single question that I had already answered on line. Which in my view makes the whole process a complete waste of my time.”
“In the past five years that i have insured through Grove & Dean they have always found for me the best possible deal and Insurer and are always on the ball with communications.”
“You are still asking for proof of no claims bonus for F386UJN even though you were the last insurer!! No problems with K17TWE but did not remind me of insurance due on SXN65 and took the money anyway!”
“Insurance was done with a couple of phone calls and online fairly quickly on the downside Grove & Dean do not accept American Express credit card's so I had a chore finding my other credit card but I got there in the end. Would have left 5 stars if I didn't have the bother with my card”
“I had to wait 20 minutes to get through.I was happy with the person who responded to my call.Pleasant and professional. I was told that I would receive a further call from your legal department,which I did later the same day (a Sunday) This was brief & to the point.I was then told that I would not receive any further calls. I received 2 further calls from different members of your legal team over the next 2 or 3 days. (better to receive a plethora of calls,rather than no call,I suppose). Referring to the questions below,I have not received any delivery,thogh I have received several emails”
“I was already with Grove and Dean when my car insurance renewal came around.
The renewal quote was higher than the previous year but after ringing around I obtained cheaper like for like quotes. Grove and Dean then lowered their quote.
I stayed with Grove and Dean but expressed disappointment that as an existing customer I was not given their best quote from the offset.
We will see what happens next year.”
“All queries and corrections with my new insurance policy were dealt with promptly without any attempt to apply additional charges. Telephone waiting times were long but email correspondence dealt with quickly.”
“Been with them for a few years now - 4 cars with them -great service with comprehensive policy that has all the add on's included. If i had a negative it would be that i go to the trouble of online insuring only to get a long phone call to repeat it all again - no time management there then!!”
“Received details of my insurance for 2020 but was also given details of an alternative quotation . I contacted the renewal line as I had some changes to advise since 2019 details. The details were given and was advised of what I had to pay for this year with minimum of delay. I found the person I was speaking to very helpful.”
