Hi Jeffery,
Thank you for your 5-star review! We’re glad you had good service all round. If you need anything else, we’ll be happy to assist.
Kind regards,
Jess
Grove & Dean Private Clients
“Well, expensive insurance that required pictures of my garage where my Motorcycle is kept. However no mention of the gated square in which I live, or the off road location of my gated community. London Insurance is biased by significant professional theft about which local met police officers have no interest! Professional vehicle theft in the UK is out of control and Police departments have their hands tied by red tape! The UK is a 3rd world country for education, health and theft. It’s currently a showcase of disgrace for the rest of the world.”
Hi David,
Thank you for sharing your experience. We’re sorry to hear you found the premium expensive and that you feel certain details about your location weren’t adequately considered. We take concerns about quotes and coverage seriously and would like to review your case to ensure everything was assessed correctly.
If you’re open to it, please reach out to our team with your policy number and any documentation you provided, and we’ll investigate and explain the decision process.
Kind regards,
Molly
Grove & Dean Private Clients
Hi there,
Thank you for your 5-star review! We’re glad you found everything easy and helpful. If you need anything else, we’ll be happy to assist.
Kind regards,
Molly
Grove & Dean Private Clients
“Great company made every thing so easy.great staff that are helpful friendly and polite and above all professional.also great product at a excellent price and value.always have given me excellent service so thanks 👍”
Hi Stuart,
Thank you for your 5-star review! We’re delighted you found everything easy, our staff helpful and professional, and that you’re happy with the product and value. If you need anything else, we’ll be happy to assist.
Kind regards,
Molly
Grove & Dean Private Clients
Hi Volkan,
Thank you for your 5-star review! We’re glad you found our service easy to reach and deal with, and that our customer service was helpful. If you need anything else, we’ll be happy to assist.
Kind regards,
Molly
Grove & Dean Private Clients
Hi Andrei,
Thank you for your 5-star review! We’re glad you found Grove & Dean Private Clients very nice. If you need anything else, we’ll be happy to assist.
Kind regards,
Molly
Grove & Dean Private Clients
“I FIND GROVE AND DEAN EASY TO DEAL WITH AS I CAN ALWAYS SPEAK TO THEM VIA A TELEPHONE CALL.THE STAFF ARE ALWAYS LOVELY AND HELPFUL.
ALSO ALWAYS COME UP WITH A GOOD INSURANCE POLICY FOR A FAIR PRICE.”
Hi Trevor,
Thank you for your 5-star review! We’re glad you find Grove & Dean Private Clients easy to deal with and that our team is lovely and helpful. It’s great to hear you’re getting a good insurance policy at a fair price. If you need anything else, we’ll be happy to assist.
Kind regards,
Molly
Grove & Dean Private Clients
Hi William,
Thank you for your 5-star review! We’re glad you found Grove & Dean Private Clients easy to use and our prices competitive. If you need anything in the future, we’ll be happy to help.
Kind regards,
Molly
Grove & Dean Private Clients
“Had a very nice experience on the telephone
Followed up by confirmation by post
Very comprehensive and competitive offers
Spoke to my wife who will check Grove and Dean out when her car insurance is due
Thank you
Kennedy Baxter”
Hi Kennedy,
Thank you for your 5-star review! We’re delighted you had a good experience over the phone and with the follow-up by post. It’s great to hear our offers come across as comprehensive and competitive. We’ll be here when your wife decides to take a look.
Kind regards,
Molly
Grove & Dean Private Clients
Hi Dail,
Thank you for your 5-star review! We’re thrilled you’re happy with our service. We appreciate your feedback and look forward to helping you again.
Kind regards,
Molly
Grove & Dean Private Clients
“I've been with Grove &Dean for several years for Campervan insurance and decided to try them for my motorcycle insurance. Im glad I did. The best cover with a good premium, very straight forward and clear process.”
Hi John,
Thank you for your amazing 5-star review! We’re so pleased to hear you enjoyed our campervan and motorcycle insurance services. Your appreciation for our straightforward process and competitive coverage means a lot to us. We look forward to continuing to serve you in the future!
Kind regards,
Molly
Grove & Dean Private Clients
Hi Charlotte,
Thank you for your fantastic 5-star review! We’re delighted to hear that you found our service very professional. Your kind words motivate us to maintain our high standards.
Kind regards,
Molly
Grove & Dean Private Clients
Hi Andrew,
Thank you for your outstanding 5-star review! We’re thrilled to know you consistently receive first-class service during your renewals. Your satisfaction is our top priority, and we’re grateful for your continued trust in us.
Kind regards,
Molly
Grove & Dean Private Clients
Hi Geraint,
Thank you for your excellent 5-star review! We're thrilled to hear you had a good experience with our service. Your feedback encourages us to keep up the great work, and we look forward to assisting you again soon!
Best wishes,
Molly
Grove & Dean Private Clients
Hi Anne,
Thank you for your wonderful 5-star review! We're so glad to hear that our staff were able to assist you so effectively. Your kind words inspire us to keep delivering great service!
Best wishes,
Molly
Grove & Dean Private Clients
Hi Irene,
Thank you for your fantastic 5-star review! We’re delighted to hear that you appreciate our personal service. It’s great to know that having direct access to an adviser made a positive difference for you. Your feedback truly motivates us to continue providing exceptional support.
Kind regards,
Molly
Grove & Dean Private Clients
“I have now been with Grove & Dean for two years. If they provide the same level of product and service for their entirety then I'll be with them for a long, long time!
I've never been with a company, through 35 years of driving, that provides such an exceptional service. The customer service is spectacular, the product faultless, the lead up to renewal and post renewal is seemingly seamless and my monetary instructions are followed to the letter by all parties!
I would definitely recommend this company for van insurance to anyone and anytime, on the level of service they provide at present...”
Hi Karl,
Thank you for your fantastic 5-star review! We’re overjoyed to hear that you've had a wonderful experience with us over the past two years. Your kind words about our customer service and seamless processes truly mean a lot to us. We aim to maintain this level of service for all our clients, and it’s rewarding to know we’re meeting your expectations.
Warm regards,
Jess
Grove & Dean Private Clients
“Policy and premiums seem good.
Insurers are very difficult to deal with.
Offer agreed valuation service, but despite sending all the info they request they just keep on refusing a very fair valuation?
No reasoning or guidance on what they believe is a true valuation, just a NO!
Very frustrating and I have been deciding if to cancel because of this.
Sort this out please.”
Hi,
We are sorry to hear of your negative experience with us when applying for agreed value. We have contacted our agreed value team and aske that they reach out to you to give some further insight. If you are still unhappy and wish to take this further please reach out to us directly, via our website and we will be happy to assist.
Kind regards,
Jess
Grove & Dean
Hi Suzannah,
Thank you so much for your glowing 5-star review! We’re thrilled to hear that you found Sarah's service friendly, knowledgeable, and efficient. Your recommendation means a lot to us and we truly appreciate your support.
Warm wishes,
Jess
Grove & Dean
Hi Richard,
Thank you for your wonderful 5-star review! We're so pleased to hear that you received a great renewal price and that everything was clearly explained in the documents. Your satisfaction means the world to us, and we truly appreciate your feedback.
Kind regards,
Molly
Grove & Dean Private Clients
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