“Excellent as usual.
However with reference to openness and fairness. I have to point out that my renewal price was shown to only slightly more than last years premium.
However, my previous Admin charge which was not mentioned but was from memory a 25% increase.
Why not show all the prices?”
“It was simple acquiring a policy via Go compare but the follow up info confirming the policy details was reassuring thus ensuring I was getting what I asked for”
“After my car breaking down, I was left waiting for half an hour on the phone, until I could speak to someone about it. Pressing the phone number one, as directed, in the message, to inform of location did not work. This has to be the worst breakdown service, I have ever received in my life.”
“Very efficient. Calls answered promptly and efficiently (unlike other online services where you can hang on for ever !!).
My husband has just made a car insurance claim and he was very impressed with the service.”
“Competitive premium, competant tele operators, timely renewal advice.
Lost points on repeated promise of hard copies, 3 years in a row, not materialising. Do they do hard copy of documents or not ? If not say so ....”
“Such a good company very helpful staff everything is easy and never a problem highly recommend Grove & Dean they go the extra mile for their clients ⭐️”
“Appeared to be a good Broker for the first year i insured through them, however:
1. they assumed i wanted to continue insuring through them for the following 12 months and automatically the took the insurance premium from my bank account. (£213.00)
2. Two weeks later they advised me that the insurance did not want to insure me for the next 12months and i had 7 days to find an alternate insurer.
3. When i asked for the insurance premium back they said that it wpould be atleast 30 days before a refund would be given and it would be subject to standard cancellation fees. (NOTE. it wasn't me who concelled the policy).
4. A further 2 weeks and i was advised that the refund would only be £73.00 due to their admin chargers for setting up the policy, then the cancellation charge for cancelling the policy then the pro-rata value for the actual insurance cover for a 3 week period.
So its actually cost me £140.00 for 3 weeks insurance which i didn't ask for and its now been 6 weeks since they took the £213 out of my account and i still haven't seen £72 refund.
Absolutely shocking and discusting treatment, STAY WELL AWAY FROM GROVE AND DEAN!!!”
