“Telephone conversation with office staff I felt was not very professional. I felt there were a lot of unnecessary questions to answer which I did not have to field with other insurers.
Deal with the company by both email and telephone.”
Hello,
We are sorry if you were unhappy with our validation procedure. All purchased policies are validated by our sales support team to ensure that full cover is in place should a claim occur.
We are also provided preferential rates from our panel of insurers for validating all purchased policies which are then passed onto our policyholders within their premiums.
However, your feedback is appreciated and will be passed onto the relevant department.
Regards,
Jess
Grove & Dean
Hello David,
Thank you for leaving us a positive review. I'm pleased to hear that you are happy with the helpful service provided.
Kind regards,
Issy
Grove & Dean
Hello,
Thank you for sharing your review with us. I'm delighted to hear that you are satisfied with the efficient service provided.
Best regards,
Issy
Grove & Dean
Hi,
Thank you for sharing your review with us, your feedback is appreciated and your comments have been passed onto the relevant department managers.
Kind regards,
Jess
Performance Direct
“the service and help I have received directly from grove and dean i can not fault however the service I have received from companies acting on there behalf has been some of the worst I have encountered ie Kindertons and also im having issues with the legal team acting for them but i will see how things unfold before i write there name but Kindertons i would not touch with a barge pole left a very sour taste”
“I have to say my first experience using grove and Dean it was lovely to speak to someone who understood my needs and picked the right policy for me at a very suitable price highly recommend”
