“I have to say my first experience using grove and Dean it was lovely to speak to someone who understood my needs and picked the right policy for me at a very suitable price highly recommend”
“Excellent service and really competitive prices. This is the third year in succession I have used this company who consistently undercut the competition and anything available on general price comparison websites, despite my checking annual options for my two vehicles.
Communication proves simple, with no lengthy waits experienced on telephone calls made, and call handlers who are both knowledgeable and conscientious in ensuring that everything is made clear, and all points are well explained so as to be easily understood.
Would recommend to anyone looking for a 'Comprehensive' Policy with features and benefits included in the price, as apposed to being expensive 'add-ons' offered by most of the larger well-known competitors.”
“I have recentlY renewed my Policy with you for my Road King .However a couple ,of months ago i wanted a quote for my new Pan American .You promised to come back to me with a quote but failed to do so .As a result you lost business and i insured elsewhere .I was hoping that you would have done a multi bike policy for me but failed to do so”
“Would of been a five star if the fact that when my last insurance quote came up it went from around £500 to nearly £900 for the year with 9 years no claims which five of were with your company. When I did phone up to say no thank you to my new quote as it was to much there was no attempt what so ever to try and alter it in a way, just said ok that’s fine thank you and goodbye!!”
“Excellent as usual.
However with reference to openness and fairness. I have to point out that my renewal price was shown to only slightly more than last years premium.
However, my previous Admin charge which was not mentioned but was from memory a 25% increase.
Why not show all the prices?”
