“Found them poor in correspondence not helpful on phone had a poor attitude to customer service. I will not be renewing my insurance with them when it expires.”
“Do not I repeat, do not deal with this company...absolute bunch of crooks! Kept my deposit, cancelled my policy then charged me a whopping cancellation fee. When I refused to pay their extortionate fee, as they cancelled, not me, they set their debt collectors on me......”
“Cancelled my policy said they didn't receive my no claims. it had to start again costing x tra £70
Then it turned up!
took money to start insurance on Friday
drove my van all weekend then gets a call on Monday saying they hadn't started it
Took ages to speak to someone .
ring back never happened.
1 of the customer service team put the phone down on me.
No apology at all.
HEADACHE !!”
“After being given a quote of £312.97 full comp, I accepted and went ahead with buying the insurance online. At the end of completing the application and payment details etc, I was then sent a message stating I would be contacted the following day by a customer service representative regarding the policy.
When contacted the following day, I was told by the representative that they could not go ahead with the quote I received as they stated it was void as I needed to prove I had 12 months experience of driving a performance vehicle for the 12 months previous. They would not accept that I owned performance cars a couple of years previous and been driving for almost 20 years, they would only accept experience within the last 12 months!
I was then told that the new quote was for £763.48 and they required a deposit of £126.44 immediately leaving £637.04 which I accepted due to needing cover immediately and paid the deposit. However, after accepting and paying the deposit, I was then told I would have to finance the remainder of the balance with a company called Premium Credit which bumped up the cost again to over £720 with the interest. They then required monthly installments of £80.07 per month thereafter! Think it's fair to say I was not happy with this!!!”
“I cannot fault this company at all. My claim was handled quickly and efficiently with no hassles what so ever and I would certainly highly recommend them.”
“I phoned them up to change my number plate my the policy and they wanted £45 to make any changes to the policy. I was not very happy and I will NOT be renewing my policy with them again.”
“Good service not needed any contact since taking out policy.
This is my first year with this insurer so will be interesting to see what next years renewal will be.”
