Grove & Dean Private Clients Reviews

Name: Grove & Dean Private Clients
Address: Grove & Dean Private Clients, 7 Station Lane, Hornchurch, Essex
Rating: 4.68

4.7 Rating 2,805 Reviews

93 %

of reviewers recommend Grove & Dean Private Clients

Company Reviews

Metrics

4.7

Based on 2,805 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Read Grove & Dean Private Clients Reviews

Grove & Dean Private Clients 5 star review on 14th April 2025

David Wright

Grove & Dean Private Clients 5 star review on 13th April 2025

Anonymous

Grove & Dean Private Clients 5 star review on 11th April 2025

David Bettison

Grove & Dean Private Clients 5 star review on 1st April 2025

Stephen Dell Stephen Dell

Grove & Dean Private Clients 5 star review on 2nd January 2025

George Nayler

Grove & Dean Private Clients 5 star review on 23rd August 2024

John Richardson John Richardson

Grove & Dean Private Clients 5 star review on 15th July 2024

Jonathan Drummond Jonathan Drummond

Anonymous

Anonymous // 01/01/2019

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English

“The tracker thanks”

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Posted 1 year ago

Hi, Thank you for taking the time to leave us and our team a 5 star review. Kind Regards Jon Grove & Dean

Posted 1 year ago

“Very professional”

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Posted 1 year ago

Hi, Thank you for taking the time to leave us and our team a 5 star review. The time taken is greatly appreciated and please don't hesitate to contact us again if you do require any further assistance on your policy. Kind Regards Jon Grove & Dean

Posted 1 year ago

“Always so helpful and patient whenever I need advice”

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Posted 1 year ago

Hi James, Thank you for your 5 star review. We're so pleased to hear that our team has been helpful and patient while providing you with advice. Your kind words motivate us to continue delivering the best service possible for our clients. Best wishes, Jess Grove & Dean

Posted 1 year ago

“Very helpful and a fair quote”

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Posted 1 year ago

Hi Dean, Thank you for your fantastic 5-star review! We're thrilled to hear that you found our service helpful and appreciated the fair quote. Your positive feedback inspires us to keep working hard for our valued clients! Best wishes, Jess Grove & Dean

Posted 1 year ago

“Efficient and friendly”

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Posted 1 year ago

Hi Steve, Thank you so much for your fantastic 5-star review! We’re delighted to hear that you experienced efficiency and friendliness in our service. Your kind words really motivate us to keep up the great work! Best wishes, Jess Grove & Dean

Posted 1 year ago

“My first time with this company I found it very easy to do the insurance on line , thankyou”

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Posted 1 year ago

Hi Ann, Thank you for your wonderful 5-star review! We’re delighted to hear that you found the online insurance process easy and straightforward. Your feedback means so much to us, and we appreciate your trust in Grove & Dean. Best wishes, Jess Grove & Dean

Posted 1 year ago

“We have just joined you for my husbands insurance on his vehicle. He asked for his documents to be paper ones for them to be sent through the post. We didnt get them so rang up 3 days ago and was promised they would be sent up today nothing as arrived He his giving the Company the benefit of the doubt for a few more days and if nothing comes then there will be a serious phone call for him, hence the 3 stars.”

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Posted 1 year ago

Hi, Thank you for sharing your review with us, we are sorry to hear you have not yet received the paper documents. We have issued them via post twice so will have to look into why they have not been received. If you do not receive them in the next 3 days please contact us to advise. Kind regards, Molly Grove & Dean

Posted 1 year ago

“Always very professional and very helpful and understanding, wouldn't go anywhere else for van insurance kind regards Mr Chapman”

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Posted 1 year ago

Hi Mr. Chapman, Thank you for your amazing 5-star review! We truly appreciate your kind words about our professionalism and helpfulness. It’s wonderful to know you feel understood and well taken care of. We’re here for all your van insurance needs! Kind regards, Jess Grove & Dean

Posted 1 year ago

“The call centre agents perfect service given very clear”

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Posted 1 year ago

Hi Beverley, Thank you for your fantastic 5-star review! We’re thrilled to hear that you found our call centre agents to provide perfect service and clear communication. Your feedback motivates us to keep delivering excellent customer service. Best regards, Jess Grove & Dean

Posted 1 year ago

“Excellent Service. Very Happy with quote and with breakdown and legal cover. Many Thanks.”

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Posted 1 year ago

Hi, Thank you for your excellent 5-star review! We’re delighted to hear that you were happy with the quote and the detailed breakdown, along with the legal cover. Your satisfaction is our top priority, and it's great to know we met your expectations. Many thanks, Emily Grove & Dean

Posted 1 year ago

“Polite and efficient service form the person I spoke to on the phone.”

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Posted 1 year ago

Hi Colin, Thank you for your wonderful 5-star review! We're glad to hear that you received polite and efficient service over the phone. Our team always strives to make the experience smooth and pleasant. If you need any further assistance, please don't hesitate to reach out. Best wishes, Molly Grove & Dean

Posted 1 year ago

“..........”

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Posted 1 year ago

Hi, Thank you for your amazing 5-star review! Best wishes, Molly Grove & Dean

Posted 1 year ago

“Loved the service from Grove and Dean. Don't like doing insurance on the computer as my husband doesn't know how to use it, especially should anything happen to me. There's always a friendly voice at the other end of the phone.”

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Posted 1 year ago

Hi there, Thank you so much for your lovely 5-star review! We're thrilled to hear that you appreciated the friendly and accessible service from our team. It's important to us that you feel supported, especially when it comes to navigating insurance. If you need any assistance in the future, don’t hesitate to reach out—we're just a phone call away! Warm wishes, Jess Grove & Dean

Posted 1 year ago

“Excellent and efficient service, all documents forwarded from yourselves, without having to chase, as with previous Insurers! Will definitely recommend, and use you in the future! Many Thanks!”

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Posted 1 year ago

Hi Christopher, Thank you for your fantastic 5-star review! We're so pleased to hear that you experienced excellent and efficient service from us. It’s great to know that our proactive approach met your needs without requiring any follow-ups. Your recommendations mean a lot to us! If you need anything in the future, don't hesitate to get in touch. Many thanks, Jess Grove & Dean

Posted 1 year ago

“Very helpful”

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Posted 1 year ago

Hi there, Thank you for your wonderful 5-star review! We're so pleased to hear that you found our team very helpful. Your feedback truly inspires us to continue providing the best service possible. If you need any further assistance or have questions, just let us know! Kind Regards, Jess Grove & Dean

Posted 1 year ago

“Found them very good 👍”

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Posted 1 year ago

Hi Andy, Thank you for your 5-star review! We're delighted to hear that you found us very good. Your kind words motivate us to keep delivering top-notch service. If there's anything more we can do for you or any questions you have, just let us know! Kind Regards, Molly Grove & Dean

Posted 1 year ago

“Great service and very good price thank you”

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Posted 1 year ago

Hi Neil, Thank you so much for your glowing 5-star review! We're thrilled to hear that you were happy with our service and pricing. Your satisfaction is our top priority, and it’s fantastic to know we could meet your expectations. If there's anything more we can do for you in the future, please feel free to reach out! Kind Regards, Molly Grove & Dean

Posted 1 year ago

“We were informed through a popular website that this Car insurance company is professional and competitive. We have dropped a star because it was only in the small print that we need an in-car tracker in the car at all times.”

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Posted 1 year ago

Hi, Thank you for your insightful 4-star review! We're glad to hear that you found us professional and competitive. We appreciate your feedback regarding the in-car tracker—it's essential for us to be transparent about our policy requirements, and we apologize if this wasn't clearly communicated. Your comments help us improve, so thank you for bringing it to our attention. If you have any further questions or need support, please don't hesitate to reach out! Kind Regards, Molly Grove & Dean

Posted 1 year ago

“Fantastic price and service”

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Posted 1 year ago

Hi Dave, Thank you for your fantastic 5-star review! We're thrilled to hear that you found our price and service to be to your satisfaction. Your positive feedback means a lot to us, and we’re here to help whenever you need assistance. Don’t hesitate to reach out if you have any questions in the future! Kind Regards, Molly Grove & Dean

Posted 1 year ago

“Very pleased with the experience overall. My only criticism would be that when I was offered a renewal after my first year with the company it seemed reasonable but I used a price comparison site to check and found a similar policy with Grove & Dean for around £100 less. Seemed odd but I obviously availed of the cheaper option.”

Helpful Report

Posted 1 year ago

Hi Enda, Thank you for your fantastic 5-star review! We're delighted to hear that you had a positive experience overall. We appreciate your feedback regarding the renewal offer and will certainly take it into account as we strive to improve our service. We're glad you found a suitable option that worked for you. If you ever need assistance in the future or have more questions, don’t hesitate to get in touch! Kind Regards, Molly Grove & Dean

Posted 1 year ago

Grove & Dean Private Clients is rated 4.7 based on 2,805 reviews