“Where do I start
Charge £25 every time a change took £75 off me this year on top of premium.
Car wrote off at Christmas took to mid February to advise settlement after me chasing countless times.
No one returns calls
Then they paid the money into wrong finance account, which meant it was sent back to them. After I chased again it took several more days/week to pay money back into the correct account. Which cost me extra interest for all the delays.
Although I have protected no claims they even put my car DD payments up by about £20 per month!!
Called to advise Change of DD and to pay this months payment and they refused to take my payment telling me that they would charge me £20 for failed DD and could only take payment when they contacted me to say DD has failed!!!!!
So tonight they won't take payment over phone so my account upto date but they will let it fail and charge me £20 for privilege of phoning back
Oh yes and then £25 again to note on account that I drive a company car and my mileage is less than 4000 a year now!!!
Customer service is shocking
I have never dealt with a worse company in all my life.
My advice it is not Go Girl it's Go Elsewhere”
Hi Michelle, Sorry to see this. Please could we ask you to drop us an email at gogirlfeedback@sabre.co.uk with your policy number or vehicle registration and we will look into this for you?
“Changed one item on our insurance and somehow they removed our No Claims at the same time. Very poor at answering the phone. Nice staff, terrible insurance company. Avoid them”
Thank you for the review. Please could we trouble you to send your policy number or vehicle registration to gogirlfeedback@sabre.co.uk in order for us to look in to this further? Many thanks.
“Have had a horrible experience with go girl.they use various tactics to get more money.
They come out as cheap and then give various excuses to get more money.”
Sorry to see this review. We would like to look in to your comments. Please could we trouble you to send your policy number or vehicle registration to gogirlfeedback@sabre.co.uk? Many thanks.
“Dreadful Company. Lack of communication. Refused to confirm their cancellation policy. Tried to charge an additional £50.30 because confused.com auto-filled the No Claims Discount as 9 years when I was searching for quotes via their website, but there had been a claim during the year and I didn't realise that even with 'protected' no claims, you lose a year's NCD. Was told the difference between 8 years and 9 years NCD was £50.30. Whilst I was waiting for a response to my enquiry regarding their cancellation policy they cancelled the policy themselves, with no mention of refunding the premiums! Steer clear is my best advice.”
Sorry to see this review. Please could you email your policy number or vehicle registration number to gogirlfeedback@sabre.co.uk so we can locate the policy and investigate this further? Many thanks.
“Claiming terms and conditions from Go Compare which i have no access to check. Communication very poor, hard to get a hold of on phone and then just apologised because a colleague misinformed me. Sent me round the houses to obtain a document from my insurance company for another vehicle that was no good anyway as it was a motorhome as was clearly stated on the initial document and then wanted to charge me to remove that document from the policy. Cost me over £200 to cancel the policy as was a week over one month. I should have listened to all the bad reviews instead of just the good ones.”
Sorry to see this review. We would like to investigate this, please could we trouble you to send your policy details/number to gogirlfeedback@sabre.co.uk? Many thanks.
Thank you for the review. Please can you send your policy number or vehicle registration number to gogirlfeedback@sabre.co.uk as we would like to investigate this further. Many thanks.
“It would appear that no one at Go Girl takes note of emails advising them of the fact that renewal will not happen. They just ignore you and send renewal documents regardless.
Question: how many men does it take to change a light bulb.
Answer: Not as many as it takes for Go Girl to take notice of a customers wishes.”
Thank you for the review and sorry to see you had problems with the renewal. Please could you email your policy number or vehicle registration to gogirlfeedback@sabre.co.uk as we would like to investigate this further? Many thanks.
“Too expensive, service appalling, bad attitudes and they automatically renew your insurance whether you like it or not! Oh and stupid name for an insurance company :o(”
Sorry to see this review. Please email your policy number or vehicle registration to gogirlfeedback@sabre.co.uk so we can look in this further. Many thanks.
“Recently chose to insure car with this company because they were cheap. Phoned them urgently to make a change to the policy, advised in the morning and at 4pm today that their systems are down. No explanation provided, no help offered. Very poor customer service, can't even cancel policy if I wanted to. What a disgrace!”
Hi Amanda, Thank you for the review. I can see by your policy record that this has now been resolved. If you require any further assistance please do not hesitate to contact us. Many thanks.
“I have been insured for 11 months with GoGirl I now find as i prepare for my renewal that I have not actually been covered because they didnt realise that when i said i used my vehicle for business and that business was as a courier that i delivered things. There incompetence has meant that i have been illegally driving for 11 months”
Sorry to see this review, Please could you email your policy number or vehicle registration to gogirlfeedback@sabre.co.uk so we can look in to this. Many thanks.
“Ive been with go girl for 2 years now but i find they have Poor customer service, not very helpful and approachable! I wouldn't rate them if I could, can't wait to move on to an insurance company which are more helpful.”
Sorry to see this review, we would like to look in to your comments/feedback. Please could you send your policy number or vehicle registration to gogirlfeedback@sabre.co.uk
“Received texts with good price for renewal. When missed renewal deadline by less than a day they refused to honour renewal quotes given that they'd been keen to pursue previously. Instead required a new policy quote with exactly same details/drivers/car at over £400 more ! Not interested in discussing this as on line systems mean no negotiation or freedom to act reasonably to retain good custom possible. Lost custom as a result.”
“Would give no stars but not an option. Very poor customer service ,admin charges a disgrace.I asked that if I insured my son for only three months would Unused months insurance be given back when cancelling adding up to about a thousand pound and they could not guarantee I would get anything at all and even hinted that I would more. They would not let me just insure him for the three months. This would be a loss of a thousand pounds because I would have to insure for the whole year and not be refunded any of it.The people on the phone are extremely unhelpful and could not care less whether you stay with them or not.They charge admin fees for any changes even though no documents have even been made up yet and would not allow you to insure for exactly what you want at the very beginning of the year forcing you to have to amend policy and be charged extortionate charges.Do not insure with them .When reading theses reviews take note of the bad reviews they are the most accurate”
Thank you for your feedback, sorry to see that you have had problems. If you would like to drop us an email to gogirlfeedback@sabre.co.uk with your details then we will look into this for you.
“Extremely unhelpful and could not careless about helping or whether you stay with them or not.
Did not make you feel valued .would definetly not recommend”
Thank you for your feedback, we would like to look into this for you. Please could you drop us an email to gogirlfeedback@sabre.co.uk with your details?
“Very bad company.After one month they decided to increase my car insurance 800 pounds because I told them that I have 2 driving license(which doesn't make sense) they gave me the option to cancel the insurance but I was shocked after cancelling it they didn't wanted to refund my deposit and they took from my direct debit 2 months that I diddn't get.the customer service are unprofessionnal.never do a car insurance with them”
“Cheap but shit ... I had to change the car on my originaly policy that started 19th but, they didnt allow me to do so 3 times that i tryed . Reason: " someone elese was insured as well on same car" so i thought i will have to find another insurance company because of that so i search online and find again same company so i did as i need it to go on my calls as i am a carer and people were waiting for me and i ended up with 2 policys on same company one made 2 days ago that they couldn't change the car i had to pay again deposit and cancelation fee and the second one on the car that they told me they can't insure !
is that sounds fair to you ?”
Thank you for the review. Please email your policy number or vehicle registration number to gogirlfeedback@sabre.co.uk so we can look in to this for you.
“Awful awful service. Bought policy on line but had to cancel less than 2 hours later. They still charged me £45.00 to cancel! Woman on the phone kept talking over me. Feel totally robbed by this company and customer service appalling. Absolutely no good will.”
