Go Girl Insurance Reviews

Name: Go Girl Insurance
Address: 150 South Street, Dorking, 150 South Street, Dorking, Surrey
Rating: 4.44

4.4 Rating 4,713 Reviews

88 %

of reviewers recommend Go Girl Insurance

Company Reviews

Metrics

Info

4.4

Based on 4,713 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just reviewed and it asks for email address even though they can't reply to emails send to them regarding new policy how ridiculous.”

Helpful Report

Thank you for the review. Please can you send your policy number or vehicle registration number to gogirlfeedback@sabre.co.uk as we would like to investigate this further. Many thanks.

“It would appear that no one at Go Girl takes note of emails advising them of the fact that renewal will not happen. They just ignore you and send renewal documents regardless. Question: how many men does it take to change a light bulb. Answer: Not as many as it takes for Go Girl to take notice of a customers wishes.”

Helpful Report

Thank you for the review and sorry to see you had problems with the renewal. Please could you email your policy number or vehicle registration to gogirlfeedback@sabre.co.uk as we would like to investigate this further? Many thanks.

“Too expensive, service appalling, bad attitudes and they automatically renew your insurance whether you like it or not! Oh and stupid name for an insurance company :o(”

Helpful Report

Sorry to see this review. Please email your policy number or vehicle registration to gogirlfeedback@sabre.co.uk so we can look in this further. Many thanks.

“Recently chose to insure car with this company because they were cheap. Phoned them urgently to make a change to the policy, advised in the morning and at 4pm today that their systems are down. No explanation provided, no help offered. Very poor customer service, can't even cancel policy if I wanted to. What a disgrace!”

Helpful Report

Hi Amanda, Thank you for the review. I can see by your policy record that this has now been resolved. If you require any further assistance please do not hesitate to contact us. Many thanks.

“I have been insured for 11 months with GoGirl I now find as i prepare for my renewal that I have not actually been covered because they didnt realise that when i said i used my vehicle for business and that business was as a courier that i delivered things. There incompetence has meant that i have been illegally driving for 11 months”

Helpful Report

Sorry to see this review, Please could you email your policy number or vehicle registration to gogirlfeedback@sabre.co.uk so we can look in to this. Many thanks.

“after quote on line,phoned to discuss more in detail,they said the quote on line was it,take it or leave it,i left it.”

Helpful Report

Thank you for the review. Should you require any further assistance please drop us a line at gogirlfeedback@sabre.co.uk and we're be happy to help.

“Ive been with go girl for 2 years now but i find they have Poor customer service, not very helpful and approachable! I wouldn't rate them if I could, can't wait to move on to an insurance company which are more helpful.”

Helpful Report

Sorry to see this review, we would like to look in to your comments/feedback. Please could you send your policy number or vehicle registration to gogirlfeedback@sabre.co.uk

“Received texts with good price for renewal. When missed renewal deadline by less than a day they refused to honour renewal quotes given that they'd been keen to pursue previously. Instead required a new policy quote with exactly same details/drivers/car at over £400 more ! Not interested in discussing this as on line systems mean no negotiation or freedom to act reasonably to retain good custom possible. Lost custom as a result.”

Helpful Report

Hi Anna, We will look in to this and a member of our team will be in touch with you shortly to discuss.

“Would give no stars but not an option. Very poor customer service ,admin charges a disgrace.I asked that if I insured my son for only three months would Unused months insurance be given back when cancelling adding up to about a thousand pound and they could not guarantee I would get anything at all and even hinted that I would more. They would not let me just insure him for the three months. This would be a loss of a thousand pounds because I would have to insure for the whole year and not be refunded any of it.The people on the phone are extremely unhelpful and could not care less whether you stay with them or not.They charge admin fees for any changes even though no documents have even been made up yet and would not allow you to insure for exactly what you want at the very beginning of the year forcing you to have to amend policy and be charged extortionate charges.Do not insure with them .When reading theses reviews take note of the bad reviews they are the most accurate”

Helpful Report

Thank you for your feedback, sorry to see that you have had problems. If you would like to drop us an email to gogirlfeedback@sabre.co.uk with your details then we will look into this for you.

“Extremely unhelpful and could not careless about helping or whether you stay with them or not. Did not make you feel valued .would definetly not recommend”

Helpful Report

Thank you for your feedback, we would like to look into this for you. Please could you drop us an email to gogirlfeedback@sabre.co.uk with your details?

“Very bad company.After one month they decided to increase my car insurance 800 pounds because I told them that I have 2 driving license(which doesn't make sense) they gave me the option to cancel the insurance but I was shocked after cancelling it they didn't wanted to refund my deposit and they took from my direct debit 2 months that I diddn't get.the customer service are unprofessionnal.never do a car insurance with them”

Helpful Report

Thank you for the review. Please be advised we will look in to this and a member of our team will be in touch to discuss this further. Many thanks.

“Very bad experience. Was require to pay a lot more for premium than initially quoted. Terrible customer service. Would not recommend to anyone”

Helpful Report

Thank you for the review. Please be advised we will look in to this and a member of our team will be in touch with you shortly to discuss.

“Cheap but shit ... I had to change the car on my originaly policy that started 19th but, they didnt allow me to do so 3 times that i tryed . Reason: " someone elese was insured as well on same car" so i thought i will have to find another insurance company because of that so i search online and find again same company so i did as i need it to go on my calls as i am a carer and people were waiting for me and i ended up with 2 policys on same company one made 2 days ago that they couldn't change the car i had to pay again deposit and cancelation fee and the second one on the car that they told me they can't insure ! is that sounds fair to you ?”

Helpful Report

Thank you for the review. Please email your policy number or vehicle registration number to gogirlfeedback@sabre.co.uk so we can look in to this for you.

“Awful awful service. Bought policy on line but had to cancel less than 2 hours later. They still charged me £45.00 to cancel! Woman on the phone kept talking over me. Feel totally robbed by this company and customer service appalling. Absolutely no good will.”

Helpful Report

Sorry to see this review. Please be advised we will look in this and a member of our team will be in touch.

“Ridiculous service...people passing me from customer services to claims and back and forth and all giving me different information!”

Helpful Report

Hi Elena, sorry to see you are experiencing problems. Please email your policy number or vehicle registration number to gogirlfeedback@sabre.co.uk so we can look in to this for you.

“Policy taken out 15/4 and confirmation email recieved advising to log on and review documents. 19/4 I am still unable to log on so I called and spoke to an advisor and was immediately cut off. I recalled and the second advisor confirmed that there are problems with website but she would send an email to advise if other documents were required, which was received, advising me that 'documents had still not been recieved', they had not been requested! Poor initial experience.”

Helpful Report

Thank you for the review and feedback. This was passed to a member of our team to investigate and resolve. Apologies for the confusion. Should you need any further assistance please contact our customer service department on 0330 024 4747

“I have used this company before and took out my second insurance policy with them, unfortunately shortly after doing so my car broke down and I had to get a new one. When they couldn't match a price I was given online I chose to cancel because I was in my 14 day period. I was told by 2 members of staff that I would be refunded the whole amount apart from £45 for admin fees. I have now only been refunded £102 less than I originally paid as apparently I was outside of my 14 days!!! Very rude staff and absolutely no help when how can 2 separate people be wrong?!”

Helpful Report

Thank you for your review. Please be advised we will look in to this and a member of our team will be in touch with you to discuss.

“Upon receiving my confirmation email of the policy I realised I had made a mistake. I called customer service immediately and requested the amendment be made. The lady advised I had to pay a £25.00 admin fee for the amendment or a £45.00 fee if I chose to cancel. I asked the lady to waver the fee as it was genuine mistake and I called straight away. The lady had NO EMPATHY WHAT SO EVER and refused. I then asked to speak with her manager who again declined to help. I work in customer service for a global hospitality company and would not dream of treating a customer in that way. Nor would my employers.”

Helpful Report

Thank you for the review and sorry to see things have not gone smoothly. Please be advised we have looked in to this and a member of our team will be in touch shortly to discuss.

“Rubbish staff and tell you wrong information only find out when it's to late”

Helpful Report

Sorry to see this review. Please can you send your policy number or registration number to gogirlfeedback@sabre.co.uk so we can look in to this.

“Spoke to Go Girl rep about insurance quote renewal and was told that due to removing one driver from the policy the quote would be increased. Fair enough. I chose not to amend the policy on the basis that I would keep the aforementioned driver on the policy. Renewal documents were issued to me electronically., and contuined with direct debit payment. 3 months later I received a letter from DVLA reporting the car wasn't insuranced. Spoke to Go Girl and the initial phone call confirm that there was an active policy, but they would investigate. Received a phone call later to advise the policy had on their system not been reviewed even though I had a policy document and that they had contuined to take 3 months payment by direct debit.”

Helpful Report

Thank you for leaving a review, sorry to see that you have had problems. We would like to look into this for you and ensure that it is resolved. Please could you kindly drop us an email at gogirlfeedback@sabre.co.uk with your details?

Go Girl Insurance is rated 4.4 based on 4,713 reviews