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Go Girl Insurance Reviews

4.4 Rating 4,332 Reviews

87 %

of reviewers recommend Go Girl Insurance

Company Reviews

4.4

Based on 4,332 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad company.After one month they decided to increase my car insurance 800 pounds because I told them that I have 2 driving license(which doesn't make sense) they gave me the option to cancel the insurance but I was shocked after cancelling it they didn't wanted to refund my deposit and they took from my direct debit 2 months that I diddn't get.the customer service are unprofessionnal.never do a car insurance with them”

Thank you for the review. Please be advised we will look in to this and a member of our team will be in touch to discuss this further. Many thanks.

“Very bad experience. Was require to pay a lot more for premium than initially quoted. Terrible customer service. Would not recommend to anyone”

Thank you for the review. Please be advised we will look in to this and a member of our team will be in touch with you shortly to discuss.

“Cheap but shit ... I had to change the car on my originaly policy that started 19th but, they didnt allow me to do so 3 times that i tryed . Reason: " someone elese was insured as well on same car" so i thought i will have to find another insurance company because of that so i search online and find again same company so i did as i need it to go on my calls as i am a carer and people were waiting for me and i ended up with 2 policys on same company one made 2 days ago that they couldn't change the car i had to pay again deposit and cancelation fee and the second one on the car that they told me they can't insure ! is that sounds fair to you ?”

Thank you for the review. Please email your policy number or vehicle registration number to gogirlfeedback@sabre.co.uk so we can look in to this for you.

“Awful awful service. Bought policy on line but had to cancel less than 2 hours later. They still charged me £45.00 to cancel! Woman on the phone kept talking over me. Feel totally robbed by this company and customer service appalling. Absolutely no good will.”

Sorry to see this review. Please be advised we will look in this and a member of our team will be in touch.

“Ridiculous service...people passing me from customer services to claims and back and forth and all giving me different information!”

Hi Elena, sorry to see you are experiencing problems. Please email your policy number or vehicle registration number to gogirlfeedback@sabre.co.uk so we can look in to this for you.

“Policy taken out 15/4 and confirmation email recieved advising to log on and review documents. 19/4 I am still unable to log on so I called and spoke to an advisor and was immediately cut off. I recalled and the second advisor confirmed that there are problems with website but she would send an email to advise if other documents were required, which was received, advising me that 'documents had still not been recieved', they had not been requested! Poor initial experience.”

Thank you for the review and feedback. This was passed to a member of our team to investigate and resolve. Apologies for the confusion. Should you need any further assistance please contact our customer service department on 0330 024 4747

“I have used this company before and took out my second insurance policy with them, unfortunately shortly after doing so my car broke down and I had to get a new one. When they couldn't match a price I was given online I chose to cancel because I was in my 14 day period. I was told by 2 members of staff that I would be refunded the whole amount apart from £45 for admin fees. I have now only been refunded £102 less than I originally paid as apparently I was outside of my 14 days!!! Very rude staff and absolutely no help when how can 2 separate people be wrong?!”

Thank you for your review. Please be advised we will look in to this and a member of our team will be in touch with you to discuss.

“Upon receiving my confirmation email of the policy I realised I had made a mistake. I called customer service immediately and requested the amendment be made. The lady advised I had to pay a £25.00 admin fee for the amendment or a £45.00 fee if I chose to cancel. I asked the lady to waver the fee as it was genuine mistake and I called straight away. The lady had NO EMPATHY WHAT SO EVER and refused. I then asked to speak with her manager who again declined to help. I work in customer service for a global hospitality company and would not dream of treating a customer in that way. Nor would my employers.”

Thank you for the review and sorry to see things have not gone smoothly. Please be advised we have looked in to this and a member of our team will be in touch shortly to discuss.

“Rubbish staff and tell you wrong information only find out when it's to late”

Sorry to see this review. Please can you send your policy number or registration number to gogirlfeedback@sabre.co.uk so we can look in to this.

“Spoke to Go Girl rep about insurance quote renewal and was told that due to removing one driver from the policy the quote would be increased. Fair enough. I chose not to amend the policy on the basis that I would keep the aforementioned driver on the policy. Renewal documents were issued to me electronically., and contuined with direct debit payment. 3 months later I received a letter from DVLA reporting the car wasn't insuranced. Spoke to Go Girl and the initial phone call confirm that there was an active policy, but they would investigate. Received a phone call later to advise the policy had on their system not been reviewed even though I had a policy document and that they had contuined to take 3 months payment by direct debit.”

Thank you for leaving a review, sorry to see that you have had problems. We would like to look into this for you and ensure that it is resolved. Please could you kindly drop us an email at gogirlfeedback@sabre.co.uk with your details?

“This insurance company is the worse company I have ever had experience with. They carry out their checks after they tie you in and then up the charges. Customer service is extremely poor. Seriously think twice if you are considering Go Girl.”

Thank you for your feedback. We would like to look into the issues that you have reported. Please could we ask you to drop us an email at gogirlfeedback@sabre.co.uk with your details?

“Recently started a GoGirl policy having received a quote via a compare site. Filled everything in accurately and thoroughly. I am the main driver and I added three additional drivers (my husband, my son on a provisional licence and a friend). This is a car that is rarely used. The friend is on the policy just because he has an unreliable car at the moment and I wanted to help him out. He recently got pulled over and was told by the police officer that he wasn't insured for commuting. Fortunately he was insured under his own policy. The other drivers don't use the car for commuting. Naively I had assumed that Social, Domestic and Pleasure covered commuting - and there was no question about commuting on the compare site to tick. The police officer said it was fine, that if he had an accident while commuting he would just have to claim on his own insurance. But GoGirl rang and insisted they wanted to charge us for adding commuting (no alternative), adding a new address as the fourth driver who didn't live with us, and changing our home type to a public house (even though we had given our address which clearly states "Inn" and we had listed ourselves as landlady and landlord). So I just asked for the friend to be removed from the policy as he could just claim from his own insurance if anything happened - and they wanted to charge me MORE!! They clearly don't want my business. The type of company that give insurance a bad name. Just after your money. Please be careful using compare sites as there was no opportunity to provide them with the information they want and you get penalised if they find anything missing after you have paid. It makes me feel sick to think what might have happened had we needed to make a claim.”

Thank you for your reviews, a member of the team will be in touch with you shortly to discuss.

“I called up as I had just moved in with my partner so I wanted to change the address - I was met by the most terrible customer service I have ever had in my life - very rude didn't care wanted £500 for the move and when I expressed I couldn't do that as I have no money in the bank due to the move he then said that I needed to pay £131.65 today with a £25 admin fee - when I said I honestly couldn't afford that he said then he'll terminate the contract leaving me with no car to drive and it'll be a cancellation fee - so would leave me in the minus - I'm very unhappy he left me scared and now will have to try to cover the extortionate costs so I have a car to drive. I would advise to not use this company - if I could afford to cancel I would”

Thank you for your review, we will look into this for you and a member of staff will be in touch shortly to discuss.

“My son took out a policy And rear ended someone at v slow speed. After a few weeks Of info gathering and interviews (the other driver was Claiming a whiplash) He received a letter saying they were terminating his policy and not covering the claim because Of his "conduct". This came Completely out of the blue. What on earth is going on with this company. I feel an Ombudsman complaint Coming on..it's his first year of motoring poor chap, to be faced with this.”

Thank you for leaving a review. If you would like to ask your son to drop us an email with his policy number of vehicle registration then we will look into this for you. Email address is gogirlfeedback@sabre.co.uk

“Not happy. Old policy coming to an end. Getting a new car so rang for a quote as my current policy has not yet expired only to be told I can't get a quote over the phone and to go online. Got a quote but it's more than £200 higher than quotes I've had. Rang customer service only to be told no price match and very dismissive employee not at all concerned to be losing a customer of three years.”

Thank you for the review. We will be looking in to this and a member of our team will be in touch.

“Took out a policy and realised within 24hrs it had the wrong start date so phoned and asked them to change it and GoGirl said it would cost £69 to change the start date to earlier. The other option was a £45 cancellation fee. The were very unhelpful and showed no understanding even though we wanted to start policy earlier. The costs above are outrageous and what happened to cooling off period.”

Sorry to see this review. We will look in to your file and a member of our team will be in touch with you shortly to discuss.

“Terrible customer service staff who are rude and speak to you like you've interrupted a teenagers party. Tons of emails at the start asking for letters & copies of this copies of that. Will not allow you to set a date for your insurance to come out so you have no idea of the due date (however I am advised that it is hidden in the small print that it will come out 22 days after you start the policy). Having paid 2 months in advance had thought I had at least one payday to leave the payment in the bank account but no! 3 months payments taken in one calendar month and a £20 charge on top for the privilege for a "default" payment. Disgusting behaviour from the call centre team 15 years in customer service and the worst I have ever spoken to. Will never use this company again.”

Thank you for your feedback, we will look into your comments. I see that you have now managed to move your direct debit date, however if you do have any outstanding issues please drop us an email at gogirlfeedback@sabre.co.uk

“Absurd prices, terrible customer service and blatantly disrespectful. I was paying almost £2200 to insure my little Peugeot 206 when just under three months into the policy, my car broke down. I found a few other small cars I was interested in but Go Girl told me it'd be an extra £440 to insure a Fiat Punto, or an extra £800 for a Ford Fiesta, and so on. These prices were absolutely crazy - I couln't believe it! By this time I was sick of constantly calling them to check whether this car or that car would be reasonable to insure so I asked them what car would keep the cost the same and they gave me a lost of 5 or 6 small cars, another Peugeot 206 being one of them. So I listen up and buy another Peugeot 206. Lo and behold - they tell me it will cost an EXTRA £504 to insure the SAME car I had previously. They told me it was because it was a more luxurious version (doesn't that make it safer?) and because the price goes up once I've had the same car twice! This reasoning is ludicrous and surely doesn't add half a grand, let alone after they tell me a Peugeot 206 is a safe bet! We can't cancel because that would lose us £800 so we had no choice but to pay the ridiculous excess... Go Girl is a no go - once your circumstances change they will rip you off because they know you are vulnerable. And don't even bother asking them to explain as the customer service is the worst I have ever experienced.”

Thank you for your feedback, we are going to have a look into this and get back to you.

“Worst customer support i have EVER recieved - messed me around for THREE weeks upon a crash leaving me without a car when i was meant to start a new job. Wrote a complaint which has also been blatently ignored, upon trying to change factors on my policy today i was completely ignored by the assitant who had a 'i cant be arsed' attitude. If you're a young women do not use this company - they wont take you seriously :-)”

Thank you for your feedback, this is something that we would like to look into. Please could we trouble you to drop us an email at gogirlfeedback@sabre.co.uk with your policy number or vehicle registration so that we can view your details?

“might have been the cheapest insurance at the time of purchase. BUT BE WARNED! they charge £50 for change of address. and dont give a refund for early cancelation of policy when the car was sold”

Please could we trouble you to drop us an email at gogirlfeedback@sabre.co.uk with your policy number or vehicle registration and we will look into this for you?

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Go Girl Insurance is rated 4.4 based on 4,332 reviews