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Go Girl Insurance Reviews

4.4 Rating 4,313 Reviews

87 %

of reviewers recommend Go Girl Insurance

Company Reviews

4.4

Based on 4,313 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“astronomical price increase after our children passed there driving test. The lady dealing with our insurance provided very poor service seam to know very little about our details that were in front of her and information we gave her in the conversation. She gave a totally different quote to that of her colleague who we spoke to 10min earlier and left us feeling she hadn't a clue what she was doing. left with no confidence about our insurance we spoke to a manager that left us with an astronomical insurance policy that we canceled. Great price insurance for learners, as long as you don't pass your test.”

We are sorry to see this review. Please email your policy number or vehicle registration to gogirlfeedback@sabre.co.uk so we can look in to this further. Many thanks.

“I am currently going through a claim due to a third party not admitting liability, although the accident happened due to him being negligent. He has made up a ridiculous stort - literally in front of me on roadside and now i am contesting! Go girl have been a complete nightmare, no communication, errors in the information i originally provided, passing on the information of my passengers and myself to 3rd party lawyer firms.. i mean the list could go on. As soon as this is over NEVER AGAIN unless they prove me wrong which i really cannot foresee at this time. Angry and ill treated loyal customer!”

Sorry to see this review, we would like to look in to this for you. Please can you email your policy number/vehicle registration to gogirlfeedback@sabre.uk

“Charged me nearly £40 to make amendment to my policy even before the scheduled start date. Found the supervisor I spoke to rude and unhelpful”

Sorry to see this review, please could we trouble you to send your policy number or vehicle registration to gogirlfeedback@sabre.co.uk in order for us to investigate? Many thanks

“Rude and unhelpful and very overpriced”

Hi, sorry to see this. If you would like to drop us an email to gogirlfeedback@sabre.co.uk with your policy number or vehicle registration then we can look into this. Many thanks.

“Where do I start Charge £25 every time a change took £75 off me this year on top of premium. Car wrote off at Christmas took to mid February to advise settlement after me chasing countless times. No one returns calls Then they paid the money into wrong finance account, which meant it was sent back to them. After I chased again it took several more days/week to pay money back into the correct account. Which cost me extra interest for all the delays. Although I have protected no claims they even put my car DD payments up by about £20 per month!! Called to advise Change of DD and to pay this months payment and they refused to take my payment telling me that they would charge me £20 for failed DD and could only take payment when they contacted me to say DD has failed!!!!! So tonight they won't take payment over phone so my account upto date but they will let it fail and charge me £20 for privilege of phoning back Oh yes and then £25 again to note on account that I drive a company car and my mileage is less than 4000 a year now!!! Customer service is shocking I have never dealt with a worse company in all my life. My advice it is not Go Girl it's Go Elsewhere”

Hi Michelle, Sorry to see this. Please could we ask you to drop us an email at gogirlfeedback@sabre.co.uk with your policy number or vehicle registration and we will look into this for you?

“Changed one item on our insurance and somehow they removed our No Claims at the same time. Very poor at answering the phone. Nice staff, terrible insurance company. Avoid them”

Thank you for the review. Please could we trouble you to send your policy number or vehicle registration to gogirlfeedback@sabre.co.uk in order for us to look in to this further? Many thanks.

“Have had a horrible experience with go girl.they use various tactics to get more money. They come out as cheap and then give various excuses to get more money.”

Sorry to see this review. We would like to look in to your comments. Please could we trouble you to send your policy number or vehicle registration to gogirlfeedback@sabre.co.uk? Many thanks.

“Dreadful Company. Lack of communication. Refused to confirm their cancellation policy. Tried to charge an additional £50.30 because confused.com auto-filled the No Claims Discount as 9 years when I was searching for quotes via their website, but there had been a claim during the year and I didn't realise that even with 'protected' no claims, you lose a year's NCD. Was told the difference between 8 years and 9 years NCD was £50.30. Whilst I was waiting for a response to my enquiry regarding their cancellation policy they cancelled the policy themselves, with no mention of refunding the premiums! Steer clear is my best advice.”

Sorry to see this review. Please could you email your policy number or vehicle registration number to gogirlfeedback@sabre.co.uk so we can locate the policy and investigate this further? Many thanks.

“Claiming terms and conditions from Go Compare which i have no access to check. Communication very poor, hard to get a hold of on phone and then just apologised because a colleague misinformed me. Sent me round the houses to obtain a document from my insurance company for another vehicle that was no good anyway as it was a motorhome as was clearly stated on the initial document and then wanted to charge me to remove that document from the policy. Cost me over £200 to cancel the policy as was a week over one month. I should have listened to all the bad reviews instead of just the good ones.”

Sorry to see this review. We would like to investigate this, please could we trouble you to send your policy details/number to gogirlfeedback@sabre.co.uk? Many thanks.

“You take 400£ fo 2 months..... Shit...”

Please send your policy number or vehicle registration number to gogirlfeedback@sabre.co.uk in order for us to look in to this for you.

“Just reviewed and it asks for email address even though they can't reply to emails send to them regarding new policy how ridiculous.”

Thank you for the review. Please can you send your policy number or vehicle registration number to gogirlfeedback@sabre.co.uk as we would like to investigate this further. Many thanks.

“It would appear that no one at Go Girl takes note of emails advising them of the fact that renewal will not happen. They just ignore you and send renewal documents regardless. Question: how many men does it take to change a light bulb. Answer: Not as many as it takes for Go Girl to take notice of a customers wishes.”

Thank you for the review and sorry to see you had problems with the renewal. Please could you email your policy number or vehicle registration to gogirlfeedback@sabre.co.uk as we would like to investigate this further? Many thanks.

“Too expensive, service appalling, bad attitudes and they automatically renew your insurance whether you like it or not! Oh and stupid name for an insurance company :o(”

Sorry to see this review. Please email your policy number or vehicle registration to gogirlfeedback@sabre.co.uk so we can look in this further. Many thanks.

“Recently chose to insure car with this company because they were cheap. Phoned them urgently to make a change to the policy, advised in the morning and at 4pm today that their systems are down. No explanation provided, no help offered. Very poor customer service, can't even cancel policy if I wanted to. What a disgrace!”

Hi Amanda, Thank you for the review. I can see by your policy record that this has now been resolved. If you require any further assistance please do not hesitate to contact us. Many thanks.

“I have been insured for 11 months with GoGirl I now find as i prepare for my renewal that I have not actually been covered because they didnt realise that when i said i used my vehicle for business and that business was as a courier that i delivered things. There incompetence has meant that i have been illegally driving for 11 months”

Sorry to see this review, Please could you email your policy number or vehicle registration to gogirlfeedback@sabre.co.uk so we can look in to this. Many thanks.

“after quote on line,phoned to discuss more in detail,they said the quote on line was it,take it or leave it,i left it.”

Thank you for the review. Should you require any further assistance please drop us a line at gogirlfeedback@sabre.co.uk and we're be happy to help.

“Ive been with go girl for 2 years now but i find they have Poor customer service, not very helpful and approachable! I wouldn't rate them if I could, can't wait to move on to an insurance company which are more helpful.”

Sorry to see this review, we would like to look in to your comments/feedback. Please could you send your policy number or vehicle registration to gogirlfeedback@sabre.co.uk

“Received texts with good price for renewal. When missed renewal deadline by less than a day they refused to honour renewal quotes given that they'd been keen to pursue previously. Instead required a new policy quote with exactly same details/drivers/car at over £400 more ! Not interested in discussing this as on line systems mean no negotiation or freedom to act reasonably to retain good custom possible. Lost custom as a result.”

Hi Anna, We will look in to this and a member of our team will be in touch with you shortly to discuss.

“Would give no stars but not an option. Very poor customer service ,admin charges a disgrace.I asked that if I insured my son for only three months would Unused months insurance be given back when cancelling adding up to about a thousand pound and they could not guarantee I would get anything at all and even hinted that I would more. They would not let me just insure him for the three months. This would be a loss of a thousand pounds because I would have to insure for the whole year and not be refunded any of it.The people on the phone are extremely unhelpful and could not care less whether you stay with them or not.They charge admin fees for any changes even though no documents have even been made up yet and would not allow you to insure for exactly what you want at the very beginning of the year forcing you to have to amend policy and be charged extortionate charges.Do not insure with them .When reading theses reviews take note of the bad reviews they are the most accurate”

Thank you for your feedback, sorry to see that you have had problems. If you would like to drop us an email to gogirlfeedback@sabre.co.uk with your details then we will look into this for you.

“Extremely unhelpful and could not careless about helping or whether you stay with them or not. Did not make you feel valued .would definetly not recommend”

Thank you for your feedback, we would like to look into this for you. Please could you drop us an email to gogirlfeedback@sabre.co.uk with your details?

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Go Girl Insurance is rated 4.4 based on 4,313 reviews