Go Girl Insurance Reviews

Name: Go Girl Insurance
Address: 150 South Street, Dorking, 150 South Street, Dorking, Surrey
Rating: 4.44

4.4 Rating 4,713 Reviews

88 %

of reviewers recommend Go Girl Insurance

Company Reviews

Metrics

Info

4.4

Based on 4,713 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling service as soon as you have a claim. Cheap and nasty”

Helpful Report

Hi Sean, Sorry to see this. In order for us to investigate your comments please can you send the policy number or vehicle registration to gogirlfeedback@sabre.co.uk?

“We had a quote which we decided to go for as our son had just passed his test. We managed to get the start date wrong and needed to change it. From the terms and conditions I was expecting a £25 admin fee, fair enough our mistake, but the total to change it ran to over £80! Did it really cost them over £80 to click a couple of buttons and send an automatic email? Just greedy!”

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Hi Richard, Sorry to see this review. Please can you send the policy number or vehicle registration to gogirlfeedback@sabre.co.uk and we will look in to this? Many thanks.

“Worse company ever... take your money then cancel your insurance. By time you get hold of some one its too late. This company cost me 300 pound... for not even 4 weeks insurance. They had my no claims prof. As well... RIP OFF COMPANY!!!!!”

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Sorry to see this review. Please can we trouble you to send your policy number or vehicle registration number to gogirlfeedback@sabre.co.uk so we can investigate this?

“Worst service I have ever received. A fence blew into our car and the owner admitted full liability. Go Girl took our excess and then refuted our no claims bonus to the next insurance company. We have been fighting them for 6 month and had to get financial ombudsman involved. They are now the underwriters for Swinton who we are now with and are making live as hard as possible. DO NOT USE this company.”

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Sorry to see you are experiencing problems. In order for us to investigate this please can you send your Go Girl policy reference or vehicle registration to gogirlfeedback@sabre.co.uk? Many thanks.

“Absolutely disgraceful service. Would not recommend at all.”

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Sorry to see this review. We would like to investigate this. Please can you send your policy number or vehicle reg to gogirlfeedback@sabre.co.uk? Many thanks.

“Yes, they are the cheapest insurance but an absolute joke. If you have an accident don't expect them to advise or defend you. I and a 3rd party accidentally collided in a car park. The 3rd party had no valid MOT, he waited 3 months after to make a claim. My insurance never informed me of the claim made against me until my years no claims, and when I informed the advisor 'he hadn't a valid MOT (even took a screenshot for prove). I was led to believe insurance, therefore, is invalid, however, no-one followed this up, and I was advised to take the responsibility.”

Helpful Report

Hi Ian, Sorry to see you have experienced problems with a claim. Please could we trouble you to send your policy number or vehicle reg to gogirlfeedback@sabre.co.uk so we can look in to this? Many thanks.

“I am absolutely appalled by the service I have received from GoGirl. I received an email last week to tell me that my car insurance would be cancelled within 7 days (even though the terms and conditions state they will give you 14 days notice) as the car was dual insured. When I took out the insurance they said that dual insurance would not be an issue, and only decided that it was a problem when I was already a month into my insurance policy. Due to a family death I was unable to resolve the issue immediately, but did email them within the time frame and received no response. My insurance was then cancelled, despite them having already taken money out of my account for this month, and when I asked for a refund of that money was told there was 'nothing we can do' by a very rude advisor. I have now paid £135 to be insured on a car for 1 month and 5 days, which as a student I absolutely cannot afford. I am disgusted in the way it has been dealt with and the lack of empathy from GoGirl under the circumstances. The two members of staff that I spoke to were both incredibly rude and didn't even listen to what I was trying to say, instead talking across me and repeating 'there's nothing we can do'. I will never ever use their insurance again and would never recommend their services to anyone.”

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Hi Lucy, We would like to investigate this. Please can we trouble you to send your policy number or vehicle registration to gogirlfeedback@sabre.co.uk? Many thanks.

“My daughter got in touch to let them know she was now working full time and was no longer a student. Thought there might be an admin charge of 20 quid or something. Very shocked to get an email back ( with spelling mistakes all through) saying there was an increase in her premium if she changed her occupation and it would cost her an extra £325!!!! Needless to say she will no longer be renewing with them! Well done go girl, you just lost a customer.”

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Hi Tracy, Sorry to see this review. Please can you send the policy number/vehicle registration to gogirlfeedback@sabre.co.uk so we can look in to this? Many thanks.

“By far the worst customer service I have ever received. This company is only after your money they do not care about you as a client. They will not go the extra mile to sort out any kind of concern for the customer. It is the worst company I have ever had the misfortune of doing business with, I will not even go into detail........ Andre”

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Sorry to see this, if you would like to drop us an email to gogirlfeedback@sabre.co.uk with your policy number or vehicle registration then we will be happy to look into this for you. Thanks

“We took out a policy to start in a month's time through Compare the Market, however,within the hour we realised that the policy did not meet our requirements. We rang Gogirl to cancel and were horrified to discover there was a £45 cancellation fee!!!! Even though we had had no cover at all. I have never had this with other insurance companies. A total RIP OFF. So be warned!!!”

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Sorry to see this review, please send us your policy number or vehicle registration to gogirlfeedback@sabre.co.uk so we can look in to this. Many thanks.

“astronomical price increase after our children passed there driving test. The lady dealing with our insurance provided very poor service seam to know very little about our details that were in front of her and information we gave her in the conversation. She gave a totally different quote to that of her colleague who we spoke to 10min earlier and left us feeling she hadn't a clue what she was doing. left with no confidence about our insurance we spoke to a manager that left us with an astronomical insurance policy that we canceled. Great price insurance for learners, as long as you don't pass your test.”

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We are sorry to see this review. Please email your policy number or vehicle registration to gogirlfeedback@sabre.co.uk so we can look in to this further. Many thanks.

“I am currently going through a claim due to a third party not admitting liability, although the accident happened due to him being negligent. He has made up a ridiculous stort - literally in front of me on roadside and now i am contesting! Go girl have been a complete nightmare, no communication, errors in the information i originally provided, passing on the information of my passengers and myself to 3rd party lawyer firms.. i mean the list could go on. As soon as this is over NEVER AGAIN unless they prove me wrong which i really cannot foresee at this time. Angry and ill treated loyal customer!”

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Sorry to see this review, we would like to look in to this for you. Please can you email your policy number/vehicle registration to gogirlfeedback@sabre.uk

“Charged me nearly £40 to make amendment to my policy even before the scheduled start date. Found the supervisor I spoke to rude and unhelpful”

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Sorry to see this review, please could we trouble you to send your policy number or vehicle registration to gogirlfeedback@sabre.co.uk in order for us to investigate? Many thanks

“Rude and unhelpful and very overpriced”

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Hi, sorry to see this. If you would like to drop us an email to gogirlfeedback@sabre.co.uk with your policy number or vehicle registration then we can look into this. Many thanks.

“Where do I start Charge £25 every time a change took £75 off me this year on top of premium. Car wrote off at Christmas took to mid February to advise settlement after me chasing countless times. No one returns calls Then they paid the money into wrong finance account, which meant it was sent back to them. After I chased again it took several more days/week to pay money back into the correct account. Which cost me extra interest for all the delays. Although I have protected no claims they even put my car DD payments up by about £20 per month!! Called to advise Change of DD and to pay this months payment and they refused to take my payment telling me that they would charge me £20 for failed DD and could only take payment when they contacted me to say DD has failed!!!!! So tonight they won't take payment over phone so my account upto date but they will let it fail and charge me £20 for privilege of phoning back Oh yes and then £25 again to note on account that I drive a company car and my mileage is less than 4000 a year now!!! Customer service is shocking I have never dealt with a worse company in all my life. My advice it is not Go Girl it's Go Elsewhere”

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Hi Michelle, Sorry to see this. Please could we ask you to drop us an email at gogirlfeedback@sabre.co.uk with your policy number or vehicle registration and we will look into this for you?

“Changed one item on our insurance and somehow they removed our No Claims at the same time. Very poor at answering the phone. Nice staff, terrible insurance company. Avoid them”

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Thank you for the review. Please could we trouble you to send your policy number or vehicle registration to gogirlfeedback@sabre.co.uk in order for us to look in to this further? Many thanks.

“Have had a horrible experience with go girl.they use various tactics to get more money. They come out as cheap and then give various excuses to get more money.”

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Sorry to see this review. We would like to look in to your comments. Please could we trouble you to send your policy number or vehicle registration to gogirlfeedback@sabre.co.uk? Many thanks.

“Dreadful Company. Lack of communication. Refused to confirm their cancellation policy. Tried to charge an additional £50.30 because confused.com auto-filled the No Claims Discount as 9 years when I was searching for quotes via their website, but there had been a claim during the year and I didn't realise that even with 'protected' no claims, you lose a year's NCD. Was told the difference between 8 years and 9 years NCD was £50.30. Whilst I was waiting for a response to my enquiry regarding their cancellation policy they cancelled the policy themselves, with no mention of refunding the premiums! Steer clear is my best advice.”

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Sorry to see this review. Please could you email your policy number or vehicle registration number to gogirlfeedback@sabre.co.uk so we can locate the policy and investigate this further? Many thanks.

“Claiming terms and conditions from Go Compare which i have no access to check. Communication very poor, hard to get a hold of on phone and then just apologised because a colleague misinformed me. Sent me round the houses to obtain a document from my insurance company for another vehicle that was no good anyway as it was a motorhome as was clearly stated on the initial document and then wanted to charge me to remove that document from the policy. Cost me over £200 to cancel the policy as was a week over one month. I should have listened to all the bad reviews instead of just the good ones.”

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Sorry to see this review. We would like to investigate this, please could we trouble you to send your policy details/number to gogirlfeedback@sabre.co.uk? Many thanks.

“You take 400£ fo 2 months..... Shit...”

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Please send your policy number or vehicle registration number to gogirlfeedback@sabre.co.uk in order for us to look in to this for you.

Go Girl Insurance is rated 4.4 based on 4,713 reviews