Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Go Girl Insurance Reviews

4.4 Rating 4,311 Reviews

87 %

of reviewers recommend Go Girl Insurance

Company Reviews

4.4

Based on 4,311 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

Write Your review

Tell us how Go Girl Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We purchased a Go Girl car insurance recently. A month later we received an email stating that the policy needed amendments. After telephoning I was told by the unprofessional sounding young woman that she needed to review my previous calls. A week later none of my emails had been answered. I then received notification that as the queries hadn't been resolved the policy would expire that day. I telephoned and was told there was an incorrect license date and a further £478 was required. I found an alternative policy and asked Go Girl for a full refund and confirmation of this. I do not recommend GO Girl, their call handlers appear very unprofessional and inexperienced, and there is zero customer service. Unfortunately there isn't an option to submit a zero score.”

Hello, sorry to see this review. If you would like to drop us an email to gogirlfeedback@sabre.co.uk with you policy number or vehicle registration then we will look into this. Many thanks.

“Absolutely awful experience with Go Girl. After receiving an email saying they had found the policy I had purchased needed to be amended, I telephoned (this can take days to reach a human). The very unprofessional sounding young woman said they needed to review previous calls and would call me back. A week later and they hadn't, nor had they replied to several emails either. I still had no idea what the apparent problem was or if the policy was valid. Then I received an email stating the policy would expire the same day as the query hadn't been resolved! A further phone call and I was told there was an incorrect driving license date and they required a further £478. I asked for a full refund and written confirmation. I found a more competitive policy. Needless to say I have not received any notification of my refund from Gogirl as yet. Completely inefficient customer services. I found Go Girl consistently unprofessional, inefficient and disrespectful of their customers. I do not recommend them, and strongly advise potential customers to look elsewhere. Unfortunately there isn't an option to submit a zero score.”

We are sorry to see this review and would like to look in to your comments. In order for us to investigate this further please can you send your policy number or vehicle registration to gogirlfeedback@sabre.co.uk?

“Zero stars from me complete robbing company I applied online for Insurance to cover me for work even had a drop down menu with fast food delivery driver I bought in good faith believing I was insured and after the 1st payment of 140 and the initial deposit of 350 they rang me up and cancelled my policy as they do not cover for doing deliveries even though I'd sucesfully purchased online they won't give me my money back either around 500 and even give me a cancellation date the day after the next payment was due I decided I'd cancel the direct depot and was horrified to hear from my bank by text they had set the direct debit back up without my permission I had to ring the bank who advised me they were in breach of the direct debit guarantee and I would be refunded if they were to take anything and the bank would then take it further. In my opinion complete rip off of a company and all they want is as much money from you as they can get without providing a proper service stay well clear.”

Sorry to see this review. Please can you email your policy number or vehicle registration to gogirlfeedback@sabre.co.uk so we can look in to this? Many thanks.

“At the initial incident everything went smoothly. However poor communication between departments meant I was getting regular calls to ask where my car was taken. I was told different things by different people and no one seemed to know what the other had done or said. With loosing my car I was unable to get a courtesy car so had to pay for one myself which I have no way of getting the £300 back. Overall a complete sham of a company stay clear!!”

Hi Sophie, We are sorry to see this review. In order for us to investigate this further please could we trouble you to send your policy number or vehicle registration to gogirlfeedback@sabre.co.uk? Many thanks.

“Stay away!! Cost us £200 for a month. Due to circumstances we changed car, then realised we could get insurance for a lot less! Cancelled with this company, 2 days later a payment went out but no refund as already been requested! Lost deposit, this was very high for a deposit! Waste of time.”

Sorry to see this review. Please can you email your policy number or vehicle registration to gogirlfeedback@sabre.co.uk so we can look in to this? Many thanks.

“called 5 times emailed once to renew my policy no answer because policy had lapsed as they would not answer my calls had to pay and £25 what a disgrace also had one cheeky advisor maybe this is a way of getting extra money from each policy holder ????”

Sorry to see this review. We would like to investigate this. Please can you send your policy number or vehicle registration number to gogirlfeedback@sabre.co.uk? Many thanks.

“Hidden excess. If you're are under 25 do not insure with go girl, they have a hidden 'young driver excess' which is an extra £200 on top of your compulsory and voluntary excess”

Hi there, sorry to see this review. If you would like to email us at gogirlfeedback@sabre.co.uk with your policy number or claims reference then we will look into this for you.

“""AVOID! Very dissappointed! Go Girl was cheapest on Confused.com - I paid the deposit then wanted further documents proof of address etc. Result: they increased the price by £2,272.84.!! DEFINITELY UNBELIEVABLE AND UNACCEPTABLE! I stopped immediately being insured by them on the 20th day and I want to have my refund back for the remaining 10 days!”

Hi there, sorry to see this. If you would like to drop us an email to gogirlfeedback@sabre.co.uk with you policy number or vehicle registration then we will look into this for you.

“I'm 17, Only had my insurance set up for 4 days, had to cancel as never purchased car.... would have cancelled sooner but my grandad was rushed into hospital as seriously ill and they still charged me £45 cancellation fee, try to disputed but Laura said should have read the T&C's. No compassion... def not recommend. Service apauling”

Hi there, sorry to see this review. If you would like to drop us an email to gogirlfeedback@sabre.co.uk with your policy number or vehicle registration then we can look into this for you.

“Having waited a considerable amount of time listening to an automated answer service telling me how you value my custom I was eventually greeted by one of your customer service girls (Ms Elisabeth) who clearly would rather have been somewhere else than answering my query. A lack of interest on your part to assist with my amendment to our policy and I have cancelled the policy ( I am so incensed I have taken a £200 hit on that decision. - so that £200 for insurance on a car that has not been driven. Suffice it to say I will not be making any recommendations ) regards (policy nr. 666670240434 RG14 7PY)”

Sorry to see this review. Please be advised we will be looking in to this and a member of our team will be in touch with you shortly to discuss. Many thanks.

“Appalling service as soon as you have a claim. Cheap and nasty”

Hi Sean, Sorry to see this. In order for us to investigate your comments please can you send the policy number or vehicle registration to gogirlfeedback@sabre.co.uk?

“We had a quote which we decided to go for as our son had just passed his test. We managed to get the start date wrong and needed to change it. From the terms and conditions I was expecting a £25 admin fee, fair enough our mistake, but the total to change it ran to over £80! Did it really cost them over £80 to click a couple of buttons and send an automatic email? Just greedy!”

Hi Richard, Sorry to see this review. Please can you send the policy number or vehicle registration to gogirlfeedback@sabre.co.uk and we will look in to this? Many thanks.

“Worse company ever... take your money then cancel your insurance. By time you get hold of some one its too late. This company cost me 300 pound... for not even 4 weeks insurance. They had my no claims prof. As well... RIP OFF COMPANY!!!!!”

Sorry to see this review. Please can we trouble you to send your policy number or vehicle registration number to gogirlfeedback@sabre.co.uk so we can investigate this?

“Worst service I have ever received. A fence blew into our car and the owner admitted full liability. Go Girl took our excess and then refuted our no claims bonus to the next insurance company. We have been fighting them for 6 month and had to get financial ombudsman involved. They are now the underwriters for Swinton who we are now with and are making live as hard as possible. DO NOT USE this company.”

Sorry to see you are experiencing problems. In order for us to investigate this please can you send your Go Girl policy reference or vehicle registration to gogirlfeedback@sabre.co.uk? Many thanks.

“Absolutely disgraceful service. Would not recommend at all.”

Sorry to see this review. We would like to investigate this. Please can you send your policy number or vehicle reg to gogirlfeedback@sabre.co.uk? Many thanks.

“Yes, they are the cheapest insurance but an absolute joke. If you have an accident don't expect them to advise or defend you. I and a 3rd party accidentally collided in a car park. The 3rd party had no valid MOT, he waited 3 months after to make a claim. My insurance never informed me of the claim made against me until my years no claims, and when I informed the advisor 'he hadn't a valid MOT (even took a screenshot for prove). I was led to believe insurance, therefore, is invalid, however, no-one followed this up, and I was advised to take the responsibility.”

Hi Ian, Sorry to see you have experienced problems with a claim. Please could we trouble you to send your policy number or vehicle reg to gogirlfeedback@sabre.co.uk so we can look in to this? Many thanks.

“I am absolutely appalled by the service I have received from GoGirl. I received an email last week to tell me that my car insurance would be cancelled within 7 days (even though the terms and conditions state they will give you 14 days notice) as the car was dual insured. When I took out the insurance they said that dual insurance would not be an issue, and only decided that it was a problem when I was already a month into my insurance policy. Due to a family death I was unable to resolve the issue immediately, but did email them within the time frame and received no response. My insurance was then cancelled, despite them having already taken money out of my account for this month, and when I asked for a refund of that money was told there was 'nothing we can do' by a very rude advisor. I have now paid £135 to be insured on a car for 1 month and 5 days, which as a student I absolutely cannot afford. I am disgusted in the way it has been dealt with and the lack of empathy from GoGirl under the circumstances. The two members of staff that I spoke to were both incredibly rude and didn't even listen to what I was trying to say, instead talking across me and repeating 'there's nothing we can do'. I will never ever use their insurance again and would never recommend their services to anyone.”

Hi Lucy, We would like to investigate this. Please can we trouble you to send your policy number or vehicle registration to gogirlfeedback@sabre.co.uk? Many thanks.

“My daughter got in touch to let them know she was now working full time and was no longer a student. Thought there might be an admin charge of 20 quid or something. Very shocked to get an email back ( with spelling mistakes all through) saying there was an increase in her premium if she changed her occupation and it would cost her an extra £325!!!! Needless to say she will no longer be renewing with them! Well done go girl, you just lost a customer.”

Hi Tracy, Sorry to see this review. Please can you send the policy number/vehicle registration to gogirlfeedback@sabre.co.uk so we can look in to this? Many thanks.

“By far the worst customer service I have ever received. This company is only after your money they do not care about you as a client. They will not go the extra mile to sort out any kind of concern for the customer. It is the worst company I have ever had the misfortune of doing business with, I will not even go into detail........ Andre”

Sorry to see this, if you would like to drop us an email to gogirlfeedback@sabre.co.uk with your policy number or vehicle registration then we will be happy to look into this for you. Thanks

“We took out a policy to start in a month's time through Compare the Market, however,within the hour we realised that the policy did not meet our requirements. We rang Gogirl to cancel and were horrified to discover there was a £45 cancellation fee!!!! Even though we had had no cover at all. I have never had this with other insurance companies. A total RIP OFF. So be warned!!!”

Sorry to see this review, please send us your policy number or vehicle registration to gogirlfeedback@sabre.co.uk so we can look in to this. Many thanks.

«
1
2
...
10
11
12
13
14
»

Go Girl Insurance is rated 4.4 based on 4,311 reviews