I have used this company before and took out my second insurance policy with them, unfortunately shortly after doing so my car broke down and I had to get a new one. When they couldn't match a price I was given online I chose to cancel because I was in my 14 day period. I was told by 2 members of staff that I would be refunded the whole amount apart from £45 for admin fees. I have now only been refunded £102 less than I originally paid as apparently I was outside of my 14 days!!! Very rude staff and absolutely no help when how can 2 separate people be wrong?!