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Go Girl Insurance Reviews

4.4 Rating 4,355 Reviews

87 %

of reviewers recommend Go Girl Insurance

Company Reviews

4.4

Based on 4,355 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I put a review on here a couple of days ago after being unhappy with paying two admin fees in the space of days and also just the hidden costs in Go Girl. I received a message that someone would call me to discuss my review and someone did later that day. They agreed to refund one of the admin fees. Great!! Well it was until the woman said I know you updated your policy to include driving to work but that is not business insurance. Oh, I didnt know. Oh well I said I dont use my car to carry anyone else. Do you go to other work locations I was asked. I said yes now and then I have to attend a meeting at another service or pop to head office usually about once a month and no more than 5 miles. Apparently that will cost me another £100 plus pounds to add to the £100 i paid the other day when I realised that domestic use does not include getting yourself to work. I think this is truely shocking and im sure there must be other people not understanding that they are not insured. I will be changing my policy soon as i can. Go girl are cheap because at basic level you are hardly covered for anything . Be warned.”

“Simply awful, you get what you pay for though. They were by far the cheapest available, do not expect them to help you in any way when it comes to an accident. Somebody drove into the back of my car at Argos and because they were also with Go Girl, nothing came of it (Had to spend £600 to renew the rear bumper). And they automatically re-new my insurance in a few days (I will be cancelling before then) and bumping the cost up by about 100%? These guys are no use, keeps you legal for driving about, but your not covered for a single thing really, completely unreliable - and not great at communicating. They also charged me £70 (administration costs apparently....) for me to tell them I had moved address haha.”

Thank you for your review. We will look into your comments and a member of the team will be in touch to discuss.

“If i could give no stars I would. This complany has charged me £50 in the space of 4 days for admin...just because it can. I called to update i had a new car, then a couple of days later i called because still not had updated cert. When they sent it i realised i should have told them i now use it to commute to work sunce passing my test. That cost me another 46 pound on top of the 50 pound I paid last week. I asked to speak to a manager Danielle but she couldnt care less. Its in our terms and conditions. Loads of other companys dont charge you for business insurance. Soon as my pokicy finished I will be going elsewhere and recomending all my friends and colleagues to stay away as they are a rip off”

Thank you for your review and email, a member of the team will be in touch shortly to discuss this with you.

“Awful Insurance company!! Had an accident 2 weeks ago. From start to finish they have messed me around. Firstly the recovery truck they sent to collect my car didn't take it where it should of gone and instead kept it for 2 days. When I called the insurance company they had no idea where my car had been taken too. I've received numerous amounts of phone calls from different departments all with the wrong information about my accident. Only thing they had right was my vehicle Reg and my name! I've had letters and calls saying I'm entitled to compensation and a pay out, 7 days later they are saying I don't. I think this company is a disgrace. I'm a first time driver only been driving since March 2016, was in a horrid smash on my own due to black ice which has frightened me and really shuck me up. Instead of them making me feel confident in getting back into a car they have made me lose all faith in any insurance company. Especially with my insurance being fully comprehensive and VERY expensive!! I would be very carful in choosing this company and what policy you go for as my FULLY Comprehensive is NOT actually fully comp- Social, Domestic and Pleasure insurance does not cover me as I crashed my car on my way to work one day!! This is ridiculous as I thought DOMESTIC use was travelling to work. I would think again before taking insurance out with this company it's a joke no-one seems to know what they are doing all information incorrect and when I call them, no-one seems interested in what you have to say. Overall very disappointed.”

Thank you for leaving this review, we will look into your comments and will be in touch shortly.

“This is the worst Insurance company I have ever dealt with. They mucked me about something terrible cost be a small fortune. In the end I cancelled and went with a REAL insurance company”

Thank you for leaving a review. A member of the team will be in touch shortly to discuss this with you.

“They may be cheap but they then call you with hidden fees... NOT happy :( should of stuck to my old insurer”

Thank you for you're review. We would like to look in to this for you. Please can you provide your Policy number/Vehicle Reg to gogirlfeedback@sabre.co.uk.

“I wanted to cancel my insurance with go girl as I sold my car to my daughter who had taken out her own policy with go girl. Not only did the person I spoke to clearly have no idea what the deposit covered or what period my repayments covered. I have now paid the amount equally to eight months cover for five months and all I was told is sorry no refunds. Beware do not trust this company.”

Thank you for your feedback, a member of the team will be in touch with you shortly to discuss this.

“Unhelpful, gave us unlawful advice, conbers and an extremely poor compensation.”

Thank you for your review, we would like to look into what has gone wrong. Please could you kindly drop us an email to gogirlfeedback@sabre.co.uk with your policy number or vehicle registration? Thanks.

“Started well good price for original insurance however my granddaughter passed her test when I informed gogirl the increase in premium was huge when I told them that I would not allow my granddaughter to use my car as she has her own now they still want me to pay more money even though the insurance ends in a week.”

Thank you for your feedback, we would like to look into this for you. Please could you drop us an email with the policy number or vehicle registration to gogirlfeedback@sabre.co.uk

“Customer service experience is truly shocking. I spent over half an hour this morning advising the administrator that I needed to declare a windscreen claim from 3 years ago - I had forgotten about it when taking out the two polices I have with Go Girl. This is the second time I've contacted them in the last week and when you eventually get through to someone, they have clearly employed the cheapest people they can - in my day they would have been referred to as the YTS trainee. Competitive pricing, yes, but god help me if I need to make a claim.”

Thank you for your feedback, sorry to hear that things have not gone smoothly. We would like to look into this for you, please could we trouble you to drop us an email with more information to gogirlfeedback@sabre.co.uk

“Was good when it came to a claim but when I changed my address after moving I had to pay £200 where my family members who belong to different insurance companies could do it for free. So ridiculous! The staff on the phone where rude about it and we're not helpful in the slightest. Give you a good rate but catch you on stupid little things like info alterations!”

Thank you for your review and feedback. Please can you email your policy details to gogirlfeedback@sabre so we can look into this.

“Just hope you never have to claim from this bunch. Totally disjointed (customer services won't talk to claims), no one knows anything about the policy. They immediately fobbed us off to some other organisation "to save you having to make a claim" and then will do nothing except give your number to some slimeball Ambulance Chasers who have called us five times so far even though we have told them not to call. I am never using Go Girl again. This is just what you don't need when you are already hurt and in shock after an accident.”

Sorry to see this review, and thank you for your feedback. If you could perhaps email us with more information to gogirlfeedback@sabre.co.uk we would like to look into this.

“Car delivery date was brought forward 5 days from the original insurance quote start date so requested the insurance start date to change. Telephoned the help desk and they said I would need to pay almost 25% (over £100) more in policy fees. Sounds like a scam to me !”

Hi, Sorry to see your review, please forward your policy details to gogirlfeedback@sabre.co.uk so we can look into this for you.

“Well not a great start, submitted an online application which didn't record my data correctly so when policy was set up it was wrong. I called to change it and paid the fee, only when the communication came through did it mention a service charge of £25.00, called back and was told it was too bad I had to pay it. I'm in my cancellation period but to cancel would cost me £45. ! A rip off, I'm out of pocket because of thei poor system. I'll keep the plan but will post on here weekly with poor reviews to highlight the disgraceful hidden charges and won't be renewing.”

Hi, Please forward your policy details to gogirlfeedback@sabre.co.uk so we can look into this for you.

“Initially a great price iver my policy i had to add a driver which took 4 days to do when asked for immediately. Changing address (to a safer area) increased my policy by over 200 (the rest of my families reduced). We kept getting two different stories. Would not recommend anyone go with them all they want is money.”

Hi, sorry to see this review. Please email your details to gogirlfeedback@sabre.co.uk so we can look in to this.

“My daughter had a bloke run out in front of her on a service road and hit the side of her car, yeep not the front, the side. the bloke tryed taking it to court but his solicitor advised him to drop it as he would not win, he was left to pick up all the charges, my question to GoGirl is this, why have you robbed my daughter of her 2 years no claims discount when it was clearly not her fault. not only did you cause her mental stress throughout it all with a solicitor putting her down every time she phoned but now you have the audacity to thieve her 2 years no claims which has put £200 on her new insurance. I want answers...”

Hi, Please email your daughter's policy details to gogirlfeedback@sabre.co.uk so we can look in to this.

“Profit mongers ! Did not want to help me out and offer a service ! I'm very disappointed with them I wouldn't reccomend them to anyone as they are out to make profit not look after the publics interest !”

Hi, Sorry to see your review. Please can you email your policy details to gogirlfeedback@sabre.co.uk in order for us to investigate.

“I was given a quote for £1,815 for my son then he had a call stating that it will increase by £5,000 as the policy was for a provisional licence which was ridiculous. I was then informed that there was no refund as the policy was cancelled after the cooling period. The call was made to my son after the cooling period therefore this insurance company is a thief and are deceiving young drivers. All documentation stated the insurance was for a full licence therefore this is just daylight robbery. I will now be taking this matter up with the ombudsman.”

Hi, Sorry to see your review. Please can you email your policy details to gogirlfeedback@sabre.co.uk so we can investigate this for you.

“We decided to put my daughter on our insurance as she was learning and had been for 6 months, Don,t expect to not pay for it, So ££££. Then great stuff she passed her test brilliant, So again don't expect to not pay for it, so ££££. Now because she has left school & is attending college. NOW I do not expect to pay for that. It bad enough for youngsters to get insurance without putting as many obstacles as possible in there way, & also trying to make near impossible for parents to pay for it. These comments are not (although it doesn't look like it) about the money. ITS PRINCIPLE.......... P.S. She is now insured elsewhere & you could have had our custom for years to come but never never again.”

“Have a policy supplied my no claims but still getting asked questions about the no claims. What is that about??? Been driving for years got 9 yrs no claims have never been asked such questions”

Please drop us any email at gogirlfeedback@sabre.co.uk if you require any further assistance with this and we will be happy to help.

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Go Girl Insurance is rated 4.4 based on 4,355 reviews