Spoke to Go Girl rep about insurance quote renewal and was told that due to removing one driver from the policy the quote would be increased. Fair enough. I chose not to amend the policy on the basis that I would keep the aforementioned driver on the policy. Renewal documents were issued to me electronically., and contuined with direct debit payment. 3 months later I received a letter from DVLA reporting the car wasn't insuranced. Spoke to Go Girl and the initial phone call confirm that there was an active policy, but they would investigate. Received a phone call later to advise the policy had on their system not been reviewed even though I had a policy document and that they had contuined to take 3 months payment by direct debit.