Go Girl Insurance Reviews

Name: Go Girl Insurance
Address: 150 South Street, Dorking, 150 South Street, Dorking, Surrey
Rating: 4.41

4.4 Rating 4,311 Reviews

87 %

of reviewers recommend Go Girl Insurance

Company Reviews

Metrics

Info

4.4

Based on 4,311 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rude staff not willing to listen and wanting to talk over you. Poor contact. Shocking company.”

Helpful Report

We are sorry to see this review and would like to look in to this. Please can we trouble you to send a policy number or vehicle registration to gogirlfeedback@sabre.co.uk? Many thanks.

“Ripped off my daughter but got a decent result from ombudsmen.”

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“Absolutely terrible customer service policy was cancelled at the end of the month my payment was still taken and I still haven’t received my re fund 2 weeks later”

Helpful Report

Sorry to see this review. Please can you send your policy number or vehicle registration to gogirlfeedback@sabre.co.uk and we will look into this for you. Many thanks.

“JUST BECAUSE IT'S CHEAP IT DOESN'T MEAN IT'S LEGIT!!! MASSIVE LESSON LEARNT WITH THIS COMPANY!! Got insurance out with go girl on my first car after being with a different insurer for a year. Purchased a different car and changed over vehicles over the phone along with other details including informing them that I am no longer a student I am working now and will be using the car to get to work and back, fully comp, courtesy car, I made sure I had the lot. Unfortunately I got into an accident a little over 3 months later (March 2015), when it came to the claims Go Girl where no were to be seen. I had not received any paper work or emails from them upon signing up for the insurance, which I understand I should have chased up, but seeing as my direct debits were coming out fine I thought all was well...however they informed me after reporting the accident that I was not entitled to a courtesy car as my vehicle was a write off even though I had added courtesy car as an extra and I had been paying the extra £25 a month for it!!! They also informed me that I was not covered at the time of the accident because I did not have commuting on my policy as the accident occurred whilst I was coming from work EVEN THOUGH 3 MONTHS PRIOR I HAD CHANGED ALLLL OF THAT. Go Girl literally dropped me and my case without an apology what so ever! The guy who was apparently the manager even laughed at me on the phone when I cried after he told me "you're all alone on this one love". I then had to carry on paying the insurance policy until it ended 5 months later though the vehicle was sat somewhere in bits! I lost my job, ended up in a financial mess and suffered injury due to the accident resulting in 7 months of physiotherapy and acupuncture. I was put into such an emotional turmoil by the situation, luckily through advice from someone in passing 2 weeks after the accident I contacted a company called Accident Exchange, who were professionals (unlike these thieving *insert whatever word/s comes into your mind*)they took my case on. The case lasted 2 years of back and fourth, with Go Girl refusing to intervene or show any support or communication and a total of £78000 in hire cars! Oh I loved driving brand spanking new Mercs, BMWs, Audis, Golfs and Fords. But the stress of having car change overs every 3 months and paranoia of damaging a vehicle that doesn't belong to you definitely heavily outweighed the joys of driving around in fancy cars! All these were charged to the third party. A split second choice of choosing Go Girl on confused.com caused me and my family so much difficulty and stress. Everyday I wished I had gone for a proper company. Unfortunately like every other incompetent and dodgy insurance company out there Go Girl took the easy way out! They knew the case would be hard going and did not want to be involved. I tried to make a complaint to the management but my complaint was just dismissed and again I was laughed at. Be very weary if you go with this company, do all your homework! Bite the bullet, pay the extra and go with a known legitimate company.”

Helpful Report

Hi Annabelle, We are very sorry to this review. We have managed to locate your policy and will arrange for someone to contact you. Kind Regards.

“Cancelled my policy within 45 minutes of taking it out online, 5 days before the policy was due to start, and well within the 14 days cooling off period - they charged me £20. I was told they were doing me a favour as they would normally charge £45. I cannot see how this can be legal.”

Helpful Report

Hi, We are sorry to see your review. Please can you email us at gogirlfeedback@sabre.co.uk with your policy number or vehicle registration number, so we can look into this. Kind Regards

“STAY CLEAR OF THIS COMPANY THEY SCAM THE LIFE OUT OF PEOPLE. THEY CANCELLED MY CAR POLICY WITHOUT TELLING ME...GIVEN THREE DIFFERENT STORIES TO WHY IT HAD BEEN CANCELLED. SPOKE TO 3 MANAGERS AND 4 CALLHANDLERS WHICH ALL WERE VERY CHEEKY AND RUDE 7 HOURS LATER AND I FINALLY GET THE ANSWER I WAS LOOKING FOR THEY WERE TO FAULT.. NEVER AGAIN WILL I USE THIS COMPANY!!!!!!!!!!!!!!”

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Hi, We are very sorry to see your review. Please can you email us at gogirlfeedback@sabre.co.uk with your policy number or vehicle registration number, so we can look into this. Kind Regards.

“my son involved in none fault accident go girl canceled his insurance and wont sort the problem out they have caused DONT USE GO GIRL AS THEY ONLY WANT YOUR MONEY AND SPEEK DOWN TO YOU WHEN TRYING TO SORT IT OUT VERY RUDE AND HAVE RECORDINGS OF THE CONVERSATIONS AVOID AVOID”

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“Just canceled my policy. I have to give it to GoGirl for training some excellent robots. When calling through you almost think you're talking to a actual person, then 10 seconds in you realise that its just AI (i should drop the 'I' in AI though ;-) ) been a customer for over a year. Really bad experience. each time i called in i had to double check i didnt call a nigerian 'prince' because all they want was money. PS, their 4 star rating on this website is bull. This is the only place they have a 4 star rating. Every where else its 1 maximum 2 stars.”

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Hi Dexter, We are sorry to see your review. Please can you send an email to gogirlfeedback@sabre.co.uk with your policy number or vehicle registration number, so we can look into this. Kind Regards.

“AVOID AVOID AVOID without doubt the worse company I’ve ever had the displeasure of dealing with.the customer service is appalling if only I’d taken time out to read the many bad reviews I’ve come across on line I wouldn’t be in this situation now.irs very much a company that is only interested in your money and not you as a customer”

Helpful Report

Hi, We are sorry to see this review. Please can you send an email to gogirlfeedback@sabre.co.uk with your policy number or vehicle registration number and we will look into this. Kind Regards.

“Was in a car accident and absolutely NO fight was put up for me from this insurance and I lost everything. I’ll be making sure everyone knows how untrustworthy this insurance company really is. Disappointed is an understatement.”

Helpful Report

Hi, We are sorry to see this review and would like to look into this. Please can you send an email to gogirlfeedback@sabre.co.uk with your policy number or vehicle registration number. Kind Regards.

“Dear Mr Carter, I am writing to complain about the unacceptable business practices your company has and more seriously the rude and patronising female Manager called Jamie in your Romford Customer Service Office. My wife took out a policy with you only today, in fact less than 12 hours ago and at the time as we have both been subject to identify fraud we selected that we were not prepared to provide our driving licence details which your system accepted. 2 hours ago we received an email asking us to provide those details which we are not prepared to do for the advised reason so rang to cancel the policy. Here the problems and totally unacceptable behaviour of the person we spoke to dwarves even the sharp and unethical business practices your company and I think it would be of great benefit if the call was downloaded and listened too and Jamie advised that as a manager her behaviour was patronising and unprofessional and does your companies already shabby reputation no favours. When advised that I was not prepared to provide my driving licence details she advised I could cancel and that there would be an administration fee. When I challenged that how could this be the case as the policy was less than 12 hours old and you had failed to honour the quote that was accepted after we had refused to provide our driving licence details she then continued to talk over me without even listening to what I was trying to say. You will here from the call Just how unacceptable that call was and it was only when I requested to speak to a manager did she advise she was one and that no I couldn’t speak to anybody else. You will hear from her voice she is cocky, rude and patronising which I know the Financial Ombudsman takes a dim view of and if she is actually a manager and you condone her behaviour I can’t think that your attempt to list on the stock exchange is going to go well if customers are still subjected to the type of behaviour she has just shown to me. I request that you refund me in full and also refund the administrative fee that Jamie insisted that we pay without listening to what we had to say and for the absolutely shocking customer service that she provided. If the fees in full are not refunded nor do you address my complaint against the false information that you provided that my driving licence details would not have to be provided when the policy was being taken out via the Internet I will take my complaint to the Financial Ombudsman Service where I will seek further compensation to cover my costs and time which I will invoice you for at the rate of £100 plus vat per hour. So far this evening I have spent over 1 hour on this matter when I have better and more important things to do but as a gesture of goodwill on my part I will not charge you for but rest assured further communication caused by your failure to deal with this matter will be charged at the advised rate. I also wish to have a written apology for the absolutely shocking way I was spoken to and constantly talked over by Jamie the Manager and an assurance that your online service will be clearer that if a driver does not want to provide their drivers licence and you accept that at the time of purchase it cannot be changed at a later date. I am aware that you have up to 8 weeks in which to respond to this complaint but as a courtesy I will expect an acknowledgement of my complaint within 2 working days and an estimated time as to when any response to my complaints will be received. Yours sincerely Keith Owen”

Helpful Report

Dear Mr Owen, We are sorry to see your review. This is being looked into and we will be in contact shortly. Kind Regards

“Go girl a Con artist took out policy on the 10th November cancelled 12th November paid deposit of £286 they said they will refund £164 I argued how can that be, he went back and said they will only take back £45 pounds cancellation fee for Just 2 days, I even had to produce a bank a statement to show they took the money what company does that. I have never had such a experience with any insurance company please do not insure with them they are cheap but they have an a gender to get you in once you on they take more money than you think. please don't do it.”

Helpful Report

Hi, We are sorry to see this review and would like to look into this. Please can you send an email to gogirlfeedback@sabre.co.uk with your policy number or vehicle registration number. Kind Regards.

“sexist company”

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Hi, We are sorry to see your review. If there is anything we can assist with, please send us an email to gogirlfeedback@sabre.co.uk Kind Regards

“Absolute disgrace. The whole company.”

Helpful Report

Sorry to see that you have not had a positive experience. If you would like to drop us an email to gogirlfeedback@sabre.co.uk with your policy number or vehicle registration then we will be happy to look into what has gone wrong.

“AVOID! Very dissappointed! Go Girl was cheapest on Confused.com - I paid the deposit then they wanted further documents proof of address etc. Result: they increased the price by £2,272.84.!! DEFINITELY UNBELIEVABLE AND UNACCEPTABLE! I stopped immediately being insured by them on the 20th day and I want to have my refund back for the remaining 10 days!”

Helpful Report

Hello, thank you for your feedback and I note that you have also left a review under another site. Sorry to see that you have not had a positive experience. We have found your policy and a member of the team will be in touch shortly.

“Absolutely appalling. Avoid like the plague. Con merchants and liars. Incompetent staff who lie to cover their mistakes and as a result my niece has had her claim refuted”

Helpful Report

Hi Tania, we are sorry to see this review. We would like to investigate this further. Please could you send your niece's policy number or vehicle registration to gogirlfeedback@sabre.co.uk? Many thanks.

“Currently being quoted £45 administration fee for cancelling a Go girl policy. Seems an extortionate figure. They consistently failed to reply to my queries via telephone call and email over two weeks. Then if you reply on here to the patronising automated reply they send to every negative review they will still just ignore you. Appalling customer service from Gogirl, please buy elsewhere!”

Helpful Report

Hi Lesley, Thank you for the review and your comments. In order for us to investigate this further and to locate your policy we will need a policy number or vehicle registration sent to gogirlfeedback@sabre.co.uk.

“I originally took out an insurance policy paid a deposit and asked if I could change the insurance policy to a new car and was told I couldn’t do that so within the space of 3 weeks I was asked to pay two deposits. I was unhappy with this and called to see if there was anything they could do and I have never been spoken to in such a horrible degrading manner. I am absolutely disgusted at the service and being a 17 year old girl did not deserve to be spoken to the way I was”

Helpful Report

Sorry to see this review. We would like to investigate this further. Please could we trouble you to send your policy number or vehicle registration to gogirlfeedback@sabre.co.uk? Many thanks.

“Worst insurance company we had to deal with. Avoid them at all costs.”

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We are sorry to see this review. Please can you send your policy number or vehicle registration number to gogirlfeedback@sabre.co.uk and we will look in to this for you. Many thanks.

“After setting up a new policy we found a mistake in the details, which when corrected resulted in a premium rising by over 200% so asked to cancel policy before it had even started. GoGirl insist on charging £45 for taking payment but doing virtually nothing else, which they cannot justify and we believe is completely unreasonable. Next stop The Financial Ombudsman and various other websites to highlight how unfair they are.”

Helpful Report

Sorry to see this review. Please can you send your policy number or vehicle registration number to gogirlfeedback@sabre.co.uk and we will look in to this for you. Many thanks.

Go Girl Insurance is rated 4.4 based on 4,311 reviews