“Ok - so I have to send some documents I get that. Click the link it goes somewhere (not sure where). Click the link again and you have to register. Try to register and the link goes somewhere (not sure where). Finally get registered and I get a message telling me I have to open an email (I'm still waiting) and follow a link to activate my account. Yup you guessed it.
7 tabs open and my log in has failed. Lost the will to live (and I can hear the family having fun downstairs) this website will not define me.”
Sorry to hear that you have had a problem with our document portal. If you still need some assistance please drop us an email at gogirlfeedback@sabre.co.uk with your policy number or vehicle registration.
“When my daughter went from being provisional to a full licence holder I called to to ask for price changes. Was then sent a short curt text saying if we don't get back to them within 7 days insurance would be cancelled. I was told if we cancelled we would be getting £70ish refund. We decided to cancel the insurance a few days after... We only got a £40 refund. An expensive week where my newly driving daughter couldn't drive! Dont rate their after sales service!”
“Everything with this insurance was ok until I had an accident on the road. I phoned this insurance up and they were really good with explaining the claim however, failed to communicate to me about my insurance. I was told my car was in the garage by the insurance and when I phoned the garage they said it was picked up a couple of days before. Also, the amount that I had to pay for fixing my car was more than they had said on my policy documents. The person who was assigned to my claim was very rude and sounded uninterested on the phone to talk to me. The insurance also did not inform DVLA that my car was taken off the road so I loss money through the DVLA as well. This insurance seems to only car about the money and not their customers.”
“Our policy wording was changed to expand the exclusions clause AFTER we took out the policy. We were not advised that "commuting" was expanded to include travel to education. I am sure this is poor practice and the change would negatively affect many policy holders.”
“Received a renewal quote at £840. Price for new business on CTM for exactly the same risk was £770. I emailed you with these details asking if you wanting to do the renewal at that price and save your CTM fee. Response I got was - no thanks we don't "rate match". So firstly it's very disappointing that you have no reward for loyalty charging 10% more for the same risk and then not understanding that I was trying to be helpful.
Nothing wrong with the new business rate - still the best in the market.”
Thank you for this feedback. If you would like to email us at gogirlfeedback@sabre.co.uk with some more information then we would like to look into this for you.
“Found checking details for quote confusing and system slow to respond - people included on insurance quote not all on one page which resulted in one person being on quote twice and another missed. When we called to correct information, staff were disinterested, and appeared tired/bored. We were given option of cancelling policy for £49 or correcting details for £52. Either choice of these prices added to the original quote brought us over what other companies had quoted us. Very disappointed.”
Sorry to see this review, please could we trouble you to drop us an email with more information so that we can look into this? Thank you in advance, the email address is gogirlfeedback@sabre.co.uk
“Searched on line, go compare. Check reviews and Go Girl all good. Filled in information required for my Daughter and asked questions on Commute to/from school/part time work. assumed it would be included in cost and why it was asked. Paid £600 and then find out on policy that it is not included. very confusing or verified. Also as my daughter is only learning and will have her test in approx. one month that the fee I paid will rise to £2200 once she gets her test...that was not clarified either so have now cancelled and lost £45 in process. Girl at call centre (Shannon) helpful, informative, sadly apologetic and good CSR.
Painful lesson and waiting on refund minus £45 even though policy not even activated.
GoGirl... you need to be very clear than when price given that questions you asked are really what you cannot have as opposed to being included.”
“a good price on car insurance
Unfortunately when I called to announce that I have another driving license they put me to pay £ 350, but it's good '' to say'' that the cancellation was ''free'' in the middle of the month Unfortunately after 9 months of insurance you lose NO Claims Discount, I applied again to this company unfortunately I not have NCD , its the same company ....”
“Why does your online computer system shut down at 2200hrs - spent hours gathering together docs and scanning them in - but all came together after 2200hrs - marvellous!! Are you really sorry - nope I thought not.”
Thank you for your review. Unfortunately we were experiencing technical problems with our systems. Please be advised a fix was put in place and is now up and running. Please accept our apologies.
“I have just renewed my policy, and yet again (this is the third time) I have been informed in the email that there is an attachment - no attachment! The actual phone conversation was very smooth, and if there had been an attachment with my policy I would have given you 5 stars, but I'm afraid I can't.”
“If you pick this company via a comparison website then make sure Go Girls work details are the same. I filled in compare the markets details only to get Go Girl insisting I had completed their form incorrectly and insisting I should pay a £25 fee (even though details had transferred over from compare). Wasn't until I got compare the market involved that they waived this fee - seem to me that if I'd had a claim it would have been difficult to be paid out, just watch out for hidden fees.”
“Tried to change my adress through email and was sent three different emails from different people all contradicting themselves. Replied with the he information they had asked for and then got an email saying my policy would be cancelled in seven days as they needed to update my information. I took out insurance elsewhere and told them to cancel my policy for them to say okay thankyou for it in writing my request was approved then three days later get another email saying as I haven't responded To the email in the seven days my contract has been cancelled. Need to sort then communication out big time can't believe they are an online company and you can't just your adress online”
Thank you for leaving this review and sorry to hear that things have not gone smoothly, your comments will be taken on board to improve our service going forward. Should you still have any issues please contact us at gogirlfeedback@sabre.co.uk
“Cheapest insurance for me however you really get what you don't pay for. Awful communication, tell you they will ring and get things sorted yet always seem to be an excuse. I had to constantly chase them up and things still didn't get sorted. Really no help and useless. Will not be using them next year..”
Sorry to hear that you have been dissatisfied with our service. If you would like to drop an email with your details to gogirlfeedback@sabre.co.uk then I will be happy to look into this for you.
Hi, thank you for your review and sorry that you had issues getting through today. If you still need assistance please email us your details to gogirlfeedback@sabre.co.uk and we will be happy to look into this and get back to you as soon as possible.
“Took out insurance for my daughter's first car , all done online , however by doing it online you are unable to add any comments or additional information. in this case I wanted to let them know that a personal number plate would be going on the car as soon as we have the V5 returned from DVLA. I emailed customer service to inform them that I was unable to process this request when buying the insurance , all they kept saying you agreed to our terms and conditions so a charge of £25 admin fee will be charged . I have been using insurance companies for over 40 years and no other company I have used have charged me for a change of plate on purchase of insurance . Very Poor !”
“I ammended my policy as changed car and paid the £25 admin fee plus a £35 extra premium to keep my monthly payments the same. I then discovered that my direct debit bounced (plenty of money in the bank to cover it) I called them and their representative was rude and read a script to say I would be charged £20. She implied that I didnt have enough money and said it was my banks error. I contacted the bank and they told me the original mandate was altered on the day the DD was due, this can take up to 5 days to update on the banks system so the bank rejected the payment due to the mandates not matching. I then called go girl back and was told that the mandate shouldnt have been altered and that someone had made a mistake! They will not charge me the £20 but I am expecting some pleasant correspondence from them when the payment fails on their system. You can never get hold of them on the phone. I will not be renewing. Do not trust them to value you as a customer.”
