“I bought a GoGirl policy then just over a month later had to cancel it.
When you cancel an insurance policy, most insurance companies charge you for the days actually used (in my case 10%) plus an admin fee of £25-50. Fair enough. GoGirl rounded the number of months on policy up to 2, and consulted their table (yes, in the terms and conditions I should have read) and came up with a charge of 28%. Net net, I got £150 less back than I would have with a reputable insurer.
READ THE FINE PRINT and decide if you can stomach their cancellation charges. My recommendation: do not use GoGirl.”
“The process was not a pleasant one AFTER I PAID FOR THE POLICY. Had I known the trouble I would have obtaining this policy before I had given my credit card details I most certainly would not have gone ahead.
Just when I thought I had sorted it I ran into a problem with this insurance due to a misunderstanding regarding no claims discount & another vehicle I owned. They contacted me, on the day the policy commenced, & said that they could not insure me on the basis provided so I replied ok just cancel the policy. It was only when I checked my CC statements I noticed that they had not repaid the full amount.
On contacting them I was informed I was charged a £40 cancellation fee. I argued on several points but to no avail. The call operator even said that I had broken the law regarding the policy. Again explaining it was a honest mistake had no effect. Go Girl is a subsidiary of a company that underwrites policies from a lot of brokers. I will in future not use this insurance company again.”
