“May give the best quotes to start with, however after a few months this price goes up without consent and the “company” do not answer emails quickly or sort matters out instead you have to fight for your money back over the phone with some arrogant employee!! Won’t be using this company again I tell you that... rubbish !!”
Hi There, We are sorry to see this review and would like to investigate your comments further. Please can you email us at gogirlfeedback@sabre.co.uk and provide your policy number or vehicle registration? Many thanks.
“Unfortunately the start date was wrong ( no idea where you got that date from) You charged me over £50 to change date which I had no choice to pay as you were going to charge me over £100 to cancel policy. Telephone operators unhelpful!! BUYERS BEWARE!!!”
“i bought insurance for my daughter on Friday it said payment failed yet the money came out straight away, been to the bank they said they took it out returned it and taken it out again, yet no confirmation been sent, my 18 year old saved up for this with her wages !!! not good.”
Hi, Sorry to hear this. Please can you send to gogirlfeedback@sabre.co.uk your daughters policy number or registration number and we will investigate. Thanks in advance.
“The company ended my policy 4 days before they said they were going to and when I have to apply it now makes it more expensive also it took me 2 hours to apply as the website sells to expire within a minute”
Hi There, Please send us your previous policy number or quote reference to gogirlfeedback@sabre.co.uk and we will investigate this further. Many thanks.
Hi There, We are sorry to see this review and would like to investigate this further. Please can we trouble you to send a policy number and contact number to gogirlfeedback@sabre.co.uk? Thanks in advance.
“Wanted to change my policy as my daughter has just passed her test. Had to wait on hold for over 12 minutes before I got through to someone - and was then told I have had '3 claims in the last 5 years' on my previous policy and details needed of these. Called my previous insurer (who answered straight away) and they were the chipped windscreen fixes I had had!! I was panicking about what these 'claims' were! So be aware of this as I hadn't realised!!”
Hi There, We are sorry to see this review and to hear you were on hold a while. Thank you for your patience and feedback. If you do require any further assistance please do not hesitate to contact us at gogirlfeedback@sabre.co.uk. Many thanks.
Hi There, We are sorry to see this review and would like to investigate your comments. Please can we trouble you to send a policy number to gogirlfeedback@sabre.co.uk? Thanks in advance.
Hi Andrea, Please can you email us with your policy number and preferred contact number to gogirlfeedback@sabre.co.uk and we will arrange a call back to you.
“Have been trying all morning to get through but nobody is answering. Have sent an email and no response as yet. It seems from other reviews this is a problem. Go Girl awlays used to answer the phone almost straightaway. Is there anybody in the call centre?Not inspiring me to renew my insurance with Go Girl.”
Hi Sharon, Thank you for the review and apologies to hear you have been having problems getting through to us. If you send a policy number or vehicle registration to gogirlfeedback'sabre.co.uk we will arrange a call back to you. Thanks in advance.
“Been with go girl for a year, had no problems at all until I tried contacting them. Rang them numerous times a day and still had no answer. Quite disappointing.”
Hi There, sorry to hear you've been having difficulties getting through to customer services. If you email your policy number or vehicle registration to gogirlfeedback@sabre.co.uk we will arrange a call back to you. Many thanks.
“Poor customer service and i did not get a revised quote when I was told they would send one. Definitely did not go the extra mile to assist me any way.”
Hi,
We are very sorry to see your review. Please could you email your policy number to gogirlfeedback@sabre.co.uk so we can look into this.
Kind Regards.
“Took out a policie with our Son on as a learner and paid around £450.00 and enquired by phone how much extra cost would be when he passed his test which was scheduled for the following month, we were told around £1000.00 based on the fact if the policy was taken now as if he had passed his test the policy premium would be £1440.00. However once he had passed his test ( 1st time ) ( very proud ) £1400 + for policy changes
Phoned to challenge charges and was told that we should have delt with all changes on the web site!!!
Extremely dissatisfied, internet sales are very attractive, however, this company seems to be a shining example of how customer service falls by the wayside , Drive safely all,
God bless”
Sorry to see this review, if you would like to drop us an email at gogirlfeedback@sabre.co.uk with the policy number or vehicle registration then we will be happy to look into this.
Sorry to see that you have been disappointed, if you would like to drop us an email to gogirlfeedback@sabre.co.uk with your policy number or vehicle registration then we will look into this for you.
“Cheap insurance but disastrous service. Attempted to make a change to the policy which proved to be too complex for the team. They ended up cancelling all aspects of the policy, without a refund, leaving me uninsured at less than seven working days notice.”
“I was a little disappointed that the quote I received one day went up considerably two days later! I phoned and was told this is how insurance works!”
Sorry to see this review. If you could send your quote reference to gogirlfeedback@sabre.co.uk in order for us to investigate this further. Many thanks.
Sorry to see this review, We would like to look in to this. Please can you send your policy number or vehicle registration to gogirlfeedback@sabre.co.uk? Many thanks.
“Good price but terrible customer service, I just called to changed my direct debit date as it has changed from renewal and the customer service advisor huffed when I asked and seemed very disinterested if what I had to say.”
We are sorry to see this review. Please could we trouble you to send your policy number or vehicle registration to gogirlfeedback@sabre.co.uk as we would like to investigate this? Many thanks.
“Ok so I have been with GO Girl since I was learning to drive. Although I'm 53 I have not had me licence a year. Anyway, my insurence4 is due for renewal and I have been quoted £1280.97 which seems a bit steep as when I check on comparison sites I can get it for £880. I'm kind of loyal so thought I would call Go Girl and see if we could make a deal. I was on the phone under 3 minutes. Long enought to clarify my personal details. When i explained why I was calling I was told unless anything has changed that's the price. They are not interested in keeping my custom. I was bluntly asked when I said I could get it cheaper 'so shall I cancel your renewal now's. Shocking service”
“I have been trying to make an amendment to my policy for a week now and still waiting for a response. I have called daily to be told "someone will call me tomorrow". I dread to think what the response would be if I had an accident.”
Hi there, sorry to see this. If you still require some assistance please drop us an email at gogirlfeedback@sabre.co.uk with your details and we will look into it for you.
