Everything with this insurance was ok until I had an accident on the road. I phoned this insurance up and they were really good with explaining the claim however, failed to communicate to me about my insurance. I was told my car was in the garage by the insurance and when I phoned the garage they said it was picked up a couple of days before. Also, the amount that I had to pay for fixing my car was more than they had said on my policy documents. The person who was assigned to my claim was very rude and sounded uninterested on the phone to talk to me. The insurance also did not inform DVLA that my car was taken off the road so I loss money through the DVLA as well. This insurance seems to only car about the money and not their customers.