Tried to change my adress through email and was sent three different emails from different people all contradicting themselves. Replied with the he information they had asked for and then got an email saying my policy would be cancelled in seven days as they needed to update my information. I took out insurance elsewhere and told them to cancel my policy for them to say okay thankyou for it in writing my request was approved then three days later get another email saying as I haven't responded To the email in the seven days my contract has been cancelled. Need to sort then communication out big time can't believe they are an online company and you can't just your adress online