Took out insurance for my daughter's first car , all done online , however by doing it online you are unable to add any comments or additional information. in this case I wanted to let them know that a personal number plate would be going on the car as soon as we have the V5 returned from DVLA. I emailed customer service to inform them that I was unable to process this request when buying the insurance , all they kept saying you agreed to our terms and conditions so a charge of £25 admin fee will be charged . I have been using insurance companies for over 40 years and no other company I have used have charged me for a change of plate on purchase of insurance . Very Poor !