Gazeboshop Reviews

Name: Gazeboshop
Address: Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Banbury
Rating: 4.61

4.6 Rating 864 Reviews

90 %

of reviewers recommend Gazeboshop

Company Reviews

Metrics

4.6

Based on 864 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Gazeboshop 5 star review on 2nd September 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Can't complain about the quality of the product, but don't expect good customer services if you speak Elysha. When I complained that I thought that the description of certain items were misleading she became quite argumentative and started to raise her voice. I have since e-mailed her manager but haven't received a reply after 5 days..... so far! Like I say, great product but bad customer service. Repeat business?! Doubt it!!!”

Helpful Report

Posted 10 years ago

Hi Terry, Thank you for your feedback. I am very sorry you feel your experience with Elysha, our Sales Representative, was less than adequate. Customer satisfaction is at the heart of everything we do. We strive to provide our customers with the best possible products and level of service we can. We are sorry you feel let down on this occasion. To address your complaint with regards to the misleading product descriptions – I understand you expected to receive a Heavy Duty Tie Down Kit and enclosed storage bag to cover your gazebo. Our website clearly states that the Heavy Duty Steel gazebo range comes supplied with both an anchoring tie down kit for soft standing ground and a heavy duty storage bag which is exactly what you received. To clarify the Heavy Duty Tie Down Kit is shown as a related product on the website and is available to purchase at an additional cost. The heavy duty drop over bag is specifically designed to fall just short of the gazebo feet for ease of handling during wet weather or muddy conditions. I have spoken to Elysha’s manager and I’m afraid he has not received an email from yourself… If you would still like a response from the manager, please forward your complaint onto sales@gazeboshop.co.uk Kind regards, Sam Gazeboshop

Posted 10 years ago

“When one of the legs broke on the gazebo we brought it back. Employee in the loading bay was very helpful and couteous and replaced the leg within a few minutes.”

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Posted 10 years ago

“Just used our big Orange one for the first time at Platinum Agility at Dalkeith. Excellent is all I can say! Sunny to start so just the roof, looked like rain so put up a couple of sides in second. Couldn't recommend enough! Thank you!”

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Posted 10 years ago

“Great product and great service, could not have been more helpful, been asked where did you get it from, 3x3pro 40. Norman Gould, Shenton.”

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Posted 10 years ago

“Debbie, was amazing and helped us in every way before and after delivery. The quality of the gazebo we received was the best I have seen. Thanks guys and well done. Wandsworth Demons Football Club.”

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Posted 10 years ago

“Great product, super service. Thank you. Paul Edson, Province of Oxfordshire”

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Posted 10 years ago

“Great customer service, delivery was on time which was crucial due to a last minute order on our part. Great print and would look to using Gazeboshop again!”

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Posted 10 years ago

“Absolutely excellent gazebo everything as described on your website, I'm also extremely impressed with the valance wrap around print work that I had requested, hence many thanks to all involved at Gazebo shop with my particular request as the staff were brilliant from enquiry to delivery. Bob from scotland”

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Posted 10 years ago

“I was looking for a 3 x 2 m awning which quite difficult to find. Happily I located this one, and I am absolutely delighted. It is just what we want and the customer service was excellent.”

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Posted 10 years ago

“I have bought 2 mini marquees from Gazebo shop for personal use over recent years, and have been extremely impressed by the quality of the products, and the ease with which they are erected. When I came to purchase 6 gazebos for the Village Fair, using money awarded by the Big Lottery Fund, the Gazebo Shop was the natural supplier. Their staff offered a great deal on this purchase, and arranged specific delivery terms to suit us immediately before the day of the fair. Everyone at the fair was impressed by what we had bought, and the impact they had on the day. I have no hesitation in recommending both the products and service offered by Gazebo Shop.”

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Posted 10 years ago

“the Heavy Duty Steel one was great, sturdy, super easy to put up and smart looking : ) we decided to get another one and Gazebo shop gave us a discount on the grounds we are a charity! Custmer service was efficient and well managed too.....all in all very satsfied : ))”

Helpful Report

Posted 10 years ago

“We currently have eight 3 x 3 and one 6x3 pro 40 gazebos which we have been trading with over the last 6 years we use these every week of the year in some awful weather conditions and never have any problems, they are quick and easy to erect and built for the job. I would recommend them every time”

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Posted 10 years ago

“Gazeboshop was excellent. We had been let down by another company being unable to fulfil our order in time for a show, and Gazeboshop were excellent about getting our printed gazebo turned around in record time - 8 days from order to delivery! The gazebo is really great quality and just what we were looking for. The Pro50 withstood 60mph winds at a recent show, so it's an extremely sturdy frame!”

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Posted 10 years ago

“Great - good solid bit of kit.”

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Posted 10 years ago

“Very good advice, excellent service, great product, and prompt delivery. Thank you. Would recommend.”

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Posted 10 years ago

“Very good advice, excellent service, great product, and prompt delivery. Thank you. Would recommend.”

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Posted 10 years ago

“The product is lovely and will provide an exceptional difference to our charity at our events, but it could have been a smoother passage to get to the final result. More information and speedier responses.”

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Posted 10 years ago

“Excellent service efficient and friendly and the Gazebo is fantastic”

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Posted 10 years ago

“A little slow of the mark but that was as much my fault as yours as my files didn't seem to send so that's not a complaint. Shaun was very helpful, good communication throughout which is key for me! He kept me updated at every stage so I knew exactly what was going on so credit to him. Quality of the product is fantastic, speed f delivery was incredible, i will certainly be buying more from you as I get the money, next up a valence wrap. Thanks for the gazebo, over the moon with it”

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Posted 10 years ago

“I am extremely happy with the gazebo i oredered from Gazeboshop!”

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Posted 10 years ago

Gazeboshop is rated 4.6 based on 864 reviews