Gazeboshop Reviews

Name: Gazeboshop
Address: Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Banbury
Rating: 4.63

4.6 Rating 829 Reviews

90 %

of reviewers recommend Gazeboshop

Company Reviews

Metrics

4.6

Based on 829 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Gazeboshop 5 star review on 2nd September 2025

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Disappointed with the quality of 2 side bars I purchased for my Extreme 40 gazebo. Shown in the photo as fitting on the bottom of the gazebo leg- they don't, they fit above the pull out pin, half way up the leg. The quality of the aluminium was poor with cracks in the metal at the end of the bar where it had been flattened to add the square bracket. Wing nuts that tighten to secure the square brackets to the leg are also of poor quality- poorly made with rough edges. I expected more for nearly £100 (including postage)!”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your feedback regarding the side bars you purchased for your Extreme 40 gazebo. We’re truly sorry to hear about the issues you encountered with both the fit and the quality of the materials. Your concerns regarding the fitting and the quality of the aluminum and wing nuts have been noted, and we will certainly investigate this further. Could you please email photos over to sales@gazeboshop.co.uk so we can look into this in more detail? Your experience is important to us, and we appreciate you bringing this to our attention. Kind regards, Sam

Posted 1 month ago

“Ordered one spar for my damaged gazebo. I was expecting next day delivery. That didn't happen sent several email. When I spoke to them they were very unhelpful. They finally agree to overnight the part when I found out it would t fit the gazebo as it wasn't from them. I would have received the part finding it didn't fit. So I had to ask them to refund my order. VERY unimpressed”

Helpful Report

Posted 2 months ago

Hello Daniel, Thank you for your feedback, and we sincerely apologise for the frustration you experienced. Your order was sent out and, according to DX, was marked as collected and arrived at the delivery depot; however, it was later marked as not received by the courier. You emailed overnight regarding the non-delivery, and Tiffany called DX multiple times throughout the day, keeping you updated both at the start and end of each day with information from the courier. When you emailed again overnight saying you had heard nothing, Tiffany promptly replied to your follow-up and informed you that the courier was conducting searches and would be in touch as soon as she had more information. You also spoke with Angelina, who initially wasn’t aware of your order but quickly checked to see if a Saturday dispatch was possible. Tiffany later called you to confirm the spare part’s compatibility and learned that your gazebo frame was purchased from Argos. Unfortunately, we only supply spare parts for our commercial-grade frames. You were immediately offered a refund upon this discovery. We understand the situation was far from ideal and appreciate your patience throughout. If you have any further questions or if there’s anything else we can assist with, please don’t hesitate to reach out. Kind regards, Sam

Posted 2 months ago

“The image in the website was misleading and the print package was not what I thought I had purchased. The additional cost to get what I wanted was 50% above the quote, so a refund was given. At least there was no quibble on that, and the refund was processed quickly which is the reason for three stars.”

Helpful Report

Posted 3 months ago

Hello Kate, Thank you for your feedback. We’re sorry if you found the website to be misleading. We do strive to clearly state exactly what is included in each print package to avoid any confusion. We understand the additional cost was higher than expected, but we’re glad the refund was processed quickly and without issue. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Kind regards, Sam

Posted 3 months ago

“If you are looking for a heavey duty gazebo to leave up permenantly or even semi-permenantly then I would suggest looking elsewhere. The material that the roofs and side panels are made of is not UV resistant and degrades in 12-15months, as does the elastic that is used to secrure the roll-up garage door and windows, and the peg-down eyelets come out after a couple of windy days. I have had my All Season 4m x 4m Extreme 50 HEX popup gazebo 4 yrs now and am on my 3rd roof and 2nd replacement set of walls. But, credit where its due, the frame is excellent.”

Helpful Report

Posted 8 months ago

Hello, Thank you for sharing your feedback. We’re glad to hear that you are satisfied with your 4m x 4m Extreme 50 HEX popup gazebo. We do apologise for the issues you've encountered with the roof material, side panels, and securing components. Your experience is valuable, and I'll definitely pass your comments on to the team. We appreciate your continued trust in the product, and we hope it continues to serve you well for many years to come! Kind regards, Sam

Posted 7 months ago

“Bought 50 hex gazebo approximately 11 months ago gazebo frame is good ,but after 11 months canopy had a tear along seams in two places Description of canopy does not state that canopy is not UV protected and company stated this was due to weather wear . Company described all year round . Company stated a good will gesture of 10% had to buy new one now protecting with a UV and rain protection ( they gave me a 20% for new customer .”

Helpful Report

Posted 11 months ago

Hello, Thank you for sharing your feedback with us. We’re sorry to hear about your experience with the canopy. While we’re glad to know that you’re satisfied with the gazebo frame, we understand how disappointing it can be to face issues with the canopy over time. We did offer you a 10% discount on a 3m x 6m replacement canopy to fit your existing frame as a goodwill gesture, which you accepted and ordered. Additionally, our website does state that the canopy is made from ripstop polyester with a PVC coating on the inside to ensure complete rainproofing. We also want to clarify that we do not advertise our canopies as being UV stable. Once again, we truly appreciate your feedback and apologise for any inconvenience caused. Kind regards, Sam Gazeboshop

Posted 11 months ago

“Bought the extreme 50 hex at 3m x 6m...delivery great well packaged and complete. the problem arises when you try to erect it. Rather than being simple it takes a considerable amount of effort and ingenuity to accomplish. Why...? because almost every single joint is over tight so restricts the erection in fact some were so tight they had to be drilled out and new bolts found. This demonstrates poor quality control. bad on a £950 gazebo”

Helpful Report

Posted 2 years ago

Hello, Thank you for your feedback. We take customer satisfaction very seriously at Gazeboshop and strive to provide our customers with the best possible products and level of service we can. We were very sorry and disappointed to hear that the gazebo you received arrived damaged and our Sales team have been in touch to rectify this. I understand new bolts were sent out to you on the 14 November. As one of my colleagues has already mentioned, we have passed your feedback onto the manager who will be in touch with the courier company. Kind regards, Sam (Gazeboshop)

Posted 2 years ago

“So in terms of delivery we’ve had no issue. I ordered a gazebo in grey which was out of stock so agreed dark blue. It came it was royal blue and my fault it was too big so needed smaller size. I found the company very hard to get hold of we have had to keep chasing them. It cost £40 to return even though they sent the wrong colour regardless of the size it would of had to have been returned. No offer of a refund. Also my husband called twice to find out if they had received the return then then wanted us to pay again for carriage. If I had realised the costs involved I wouldn’t have bothered it’s not worth it. You can’t charge people for your mistakes. It’s just shocking. I just hope I don’t have any problems with the new one that has just arrived. I certainly won’t be paying again that’s for sure. I bet I don’t get the £9 difference in cost back either. I think you need to reconsider your returns policy and customer service.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your feedback. We take customer satisfaction very seriously here at Gazeboshop. We are very sorry and disappointed to hear that you were not satisfied with the service that you received from us on this occasion. To clarify, we fulfilled your gazebo order as per the colour change agreed, however once you took delivery of the gazebo you then advised us it was too big and requested an exchange. We agreed to exchange your order for a smaller size gazebo on the basis that you arranged the return of the gazebo (as per our terms and conditions of sale). A full credit was made against your account for the gazebo that was returned and the price difference between the two gazebos was £9. The cost of resending the new, smaller gazebo should have been an additional £25 however our sales representative, Ashleigh agreed to waive the additional delivery cost of £16. Once again we are very sorry to hear that you were not satisfied with the service you received from us. Kind regards, Sam (Gazeboshop)

Posted 4 years ago

“I placed my order 15/6 (195526) for next day delivery. Was emailed by Ashleigh and Claudia to say there was a delay but should be here in 2 weeks. Concerned cannot reach by phone to check that i will be getting gazebo, it is imperative for a wedding 15/7 and need confirmation it will be received! Cant leave it until last minute! Have used gazeboshop before and product is very good hence do not want to go to a competitor but may be forced to if I do not get a positive response.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your feedback. We take customer satisfaction very seriously here at Gazeboshop. We are extremely sorry for the delay with your order. I understand from my colleague, that she spoke with you on the phone earlier today and you have now opted for an alternative colour which will be dispatched from our warehouse tomorrow so should be with you shortly. The team are working extremely hard to keep customers up to date and endeavour to provide regular updates as soon as they’re notified. Once again we are very sorry to hear that you were not satisfied with the service you received from us. Kind regards, Sam (Gazeboshop)

Posted 4 years ago

“My company ordered a few Gazebos at 8am which the website stated they would be delivered next day. I ordered them online and paid for them receiving a confirmation email of our order. Presuming they would be delivered on time. We permitted a further 7 days for delivery on top of the next day delivery which was quoted in order to allow for slower delivery times. We went out on a full day of business for our company and this company did not respond until 6.5 hours after we purchased them from their online store. They emailed to state that they had attempted to call, however we have no missed calls on our company phone and no voicemails either. We called them as soon as we received the email that there were no gazebos available and that they their online catalogue doesn’t represent their stock levels at all. As a company who regularly purchase upwards of 30 Gazebos per year, we had come across one of their premium Gazebos in the course of business and wanted to give them a try at being our new supplier. However, absolutely not after the poor excuse for customer service that was given to us. There was no offer of a reduction off a higher model which was all they had remaining to cover their mistake, no alternative offered in the slightest. And generally no f’s given, they made no attempt to work with us to offer us something. As a result of not receiving these Gazebos we had to cancel 2 orders that we had taken immediately after purchasing as we had no reason to believe that they would not be with us. In this day and age to have an online store and fail to keep it up to date with stock levels is criminal. I would avoid using this company unless you call them up to check stock levels, their recording of stock is appalling online. As I didn’t receive the product I cannot rate on the quality hence why I couldn’t give a 1 star either as that would be unfair.”

Helpful Report

Posted 4 years ago

Hello, We take customer satisfaction very seriously here at Gazeboshop and we value your feedback. We are sorry we were unable to fulfil your order and supply you with the two gazebos you ordered from us. The items you ordered were shown on the website as being in stock as we had been expecting a delivery of those goods on the 14th December 2020. Only to be told by the shipping company (on the evening of the 14th) that these goods had not yet been moved from a port in Europe where the vessel that was carrying these goods had been diverted too due to the port congestion at Felixstowe. We find ourselves in unprecedented times, with the chaos at the Port of Felixstowe presenting us with daily and everchanging challenges - goods scheduled for delivery are not arriving as planned and the information we are receiving from our carriers is minimal and provisional/subject to change on an hourly/daily basis. Sadly we can only work with the information we have so it has been very difficult to keep all product lines permanently updated due to the continual changes in schedules and delivery. On the rare occasion that we are unable to supply an item listed on our website, we get in contact with customers (as we did with yourself) the same day that the order is received. It is our company policy to inform all customers by phone or email the same day an order is received if we are unable to fulfil it on that day (as we did with yourself, Lynne). As we were not receiving accurate and firm dates from our shipping company as to when the container (carrying the goods you required) was to be delivered, we were unable to confirm to you when the goods you ordered would be available. We accept customer orders in good faith and on the guarantee that shipments are delivered to us on time. We are sad to read that you were not satisfied with the service that you received from us on this occasion. Our team did their best and gave you the facts as they knew them at that time. To address your point regarding notifications for items out of stock; we are in the process of updating our website, our new site will go live over the next couple of months and will include live stock availability. Kind regards, Sam (Gazeboshop)

Posted 4 years ago

“We're still waiting for the other two bags in the initial order I placed in August. Will these be coming soon?”

Helpful Report

Posted 7 years ago

“Delivery was a complete disaster. The gazebo itself when it finally all arrived (approx two weeks after ordering) is very good. The carry bag needs to be made of sterner material - already showing signs of wear.”

Helpful Report

Posted 7 years ago

Hi, Thank you for your feedback and please accept our apology for the delayed delivery Jo. I understand you received your gazebo frame and leg weights in good time and that our couriers unfortunately misplaced your gazebo canopy. Our Sales team refunded you the original carriage charge and worked hard to rectify the situation as quickly as possible; I understand you had to wait two weeks to receive a replacement canopy due to lack of stock. Customer satisfaction is at the heart of everything we do. We strive to provide our customers with the best possible products and level of service we can. Again we’re very sorry you were let down on this occasion. I am however glad to hear you’re happy with the product itself. Kind regards, Sam Gazeboshop

Posted 7 years ago

“The artwork department are not co-operative or competent. Our gazebo was delivered after our event. We had to redo all artwork ourselves. Wouldn't use this company again. The final finish of gazebo was good, but this was mainly due to our own art-working.”

Helpful Report

Posted 7 years ago

Hi, Thank you for your feedback. I am very sorry you feel your experience with our artwork department was less than adequate. Customer satisfaction is at the heart of everything we do. We strive to provide our customers with the best possible products and level of service we can. Without knowing who you are it is difficult for me to investigate further. Could you please contact us on 01295 258922 to discuss your complaint. Once again we are sorry you feel let down on this occasion. Kind regards, Sam Gazeboshop

Posted 7 years ago

“It seems that emails relating to our order were lost, so we had to repeat all of the order and delivery details via email. I'd have at least expected everything to be stored on some kind of ordering system. The delivery wasn't very smooth either, with everything apparently being out for delivery on the same day. On the first day only the frame of the gazebo arrived. The following day the canopy and sides turned up, but I was still missing 2 sets of leg weights. I emailed to find out where they were, only to be told that they were out of stock. The gazebo itself is good, but a bit more attention to detail in the ordering and communication please.”

Helpful Report

Posted 7 years ago

Hi, Thank you for your feedback. I am very sorry you feel your experience with our Sales team and the delivery itself was less than adequate. Customer satisfaction is at the heart of everything we do. We strive to provide our customers with the best possible products and level of service we can. Without knowing who you are it is difficult for me to investigate further. Could you please contact us on 01295 258922 to discuss your complaint. Once again we are sorry you feel let down on this occasion. Kind regards, Sam Gazeboshop

Posted 7 years ago

“The back wall of the gazebo was personalised to my instruction. However, the panels that were stitched together overlapped and the writing was obscured. I made contact immediately and spoke with Angelina Gibson on 11th September 2017 who assured me another replacement would be sent to me. Nearly four weeks later, I still have not received the replacement. I expect action immediately.”

Helpful Report

Posted 7 years ago

Hi Irene, Thank you for your feedback. I am very sorry you feel less than satisfied with the service you have received to date. To my understanding you approved the wrong telephone number to be printed on to the gazebo canopy initially which our Sales Rep, Angelina quickly resolved for you and kindly reprinted at a reduced rate. And yes we can only apologise again for the stitching lines across the artwork on your back wall. As you are aware Angelina did everything she could and arranged to get this reprinted for you free of charge. We’re sorry there has been a delay with delivery however I believe Angelina has already been in touch with you as your back wall is now ready to be dispatched. Customer satisfaction is at the heart of everything we do. We strive to provide our customers with the best possible products and level of service we can. Once again we are sorry you feel let down on this occasion. Kind regards, Sam Gazeboshop

Posted 7 years ago

“very poor email communication. had to wait almost all day for a reply.”

Helpful Report

Posted 8 years ago

“I was quoted £10 for parts for my bike box. Delivery was £7 for a very small light packet and with VAT I was charged £21!!!! No problem with the service provided.”

Helpful Report

Posted 8 years ago

“I purchased the Concertina Counter 3m. Within a month (roughly 12 uses) the table top hinges have come apart... The leg framework is great, strong and has gone without fault but the table top is not anywhere near as hardy.”

Helpful Report

Posted 8 years ago

“Ordered navy got royal blue. No pegs for the legs. Got told we do not supply them you have to buy some. Consider the price of gazebo. A few pegs would not go amiss. No bag supplied for the roof cover”

Helpful Report

Posted 8 years ago

“Phoned shop to ask about gazebos, they told me they had good stocks if we wanted to drive over, after 1.1/2 hrs driving, told they didn't have the waterproof type/model we wanted. So picked another model, took it home tried to put the 2 units together, when trying to put together it was found that would not have been able to stop water from pouring inside the gazebo. So we drove back again and was told that we had not been given all the extra bits needed to put 2 units together properly so water would not leak inside the units. So we then upgrade to a single same size as the twin units gazebos, but only to find when we got back home that it took 4 people to pull this unit up into position. The sales person we had didn't really know his job or offer any good advice, so be aware to ask about everything if looking to buy.”

Helpful Report

Posted 8 years ago

“Can't complain about the quality of the product, but don't expect good customer services if you speak Elysha. When I complained that I thought that the description of certain items were misleading she became quite argumentative and started to raise her voice. I have since e-mailed her manager but haven't received a reply after 5 days..... so far! Like I say, great product but bad customer service. Repeat business?! Doubt it!!!”

Helpful Report

Posted 10 years ago

Hi Terry, Thank you for your feedback. I am very sorry you feel your experience with Elysha, our Sales Representative, was less than adequate. Customer satisfaction is at the heart of everything we do. We strive to provide our customers with the best possible products and level of service we can. We are sorry you feel let down on this occasion. To address your complaint with regards to the misleading product descriptions – I understand you expected to receive a Heavy Duty Tie Down Kit and enclosed storage bag to cover your gazebo. Our website clearly states that the Heavy Duty Steel gazebo range comes supplied with both an anchoring tie down kit for soft standing ground and a heavy duty storage bag which is exactly what you received. To clarify the Heavy Duty Tie Down Kit is shown as a related product on the website and is available to purchase at an additional cost. The heavy duty drop over bag is specifically designed to fall just short of the gazebo feet for ease of handling during wet weather or muddy conditions. I have spoken to Elysha’s manager and I’m afraid he has not received an email from yourself… If you would still like a response from the manager, please forward your complaint onto sales@gazeboshop.co.uk Kind regards, Sam Gazeboshop

Posted 10 years ago

Gazeboshop is rated 4.6 based on 829 reviews