Gazeboshop Reviews

Name: Gazeboshop
Address: Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Banbury
Rating: 4.61

4.6 Rating 765 Reviews

90 %

of reviewers recommend Gazeboshop

Company Reviews

Metrics

4.6

Based on 765 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Gazeboshop 5 star review on 29th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products appear great. With decent pricing for the quality. A bit more customisation could be good ie windows in the sides ect but all good. With plenty accessory options from tie-down to lights and heaters. The reason I have marked this down is I did not receive any order tracking or notification a company appeared with a pallet at 7am one morning. This was of for me but for some people the weight might have made it a struggle with chance of being stolen as can only be left on the street.”

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Posted 17 hours ago

“Great product and very helpful staff. Sent wrong colour legs thr only reason we’ve not given 5 stars.”

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Posted 5 days ago

Hello Andrew, Thank you for your great review! We're thrilled to hear that you’re pleased with the product and found our staff helpful. We sincerely apologise for the mix-up with the leg colour and appreciate your understanding. If there's anything else we can assist you with, please don’t hesitate to reach out. Kind regards, Sam

Posted 20 hours ago

“I ordered a replacement roof for my pop up gazebo. Great product really good quality. Only reason I gave 4 stars was the cost of delivery which I felt was quite pricey at £15.99.”

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Posted 1 month ago

Hello Kelly, Thank you for your 4-star review! We're really glad to hear that you’re happy with the quality of the replacement roof for your gazebo. We always aim to provide top-notch products, and your feedback on the delivery cost is valuable to us. If you have any further thoughts or need assistance in the future, please don’t hesitate to reach out! Kind regards, Sam

Posted 1 month ago

“I bought the 6x3m model. All good except the instructions to erect are for a small 3x3m model, which is very poor. The outcome, as how you go about getting the canopy over the corners is different. I finally worked it out, but ended up pulling a few stitches in the process, so one corner is now slightly weaker. In future you need to depress the sprung centre posts to release the tension in the canopy.”

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Posted 2 months ago

Hello Tom, Thank you for your review and valuable feedback! We're glad to hear you are satisfied with the 6x3m model overall. We apologise for the confusion regarding the instructions, and we appreciate you pointing this out. We will certainly take your comments into account for future improvements. It's great that you managed to figure it out in the end, and we hope the gazebo serves you well for all your needs. Should you have any other questions or require assistance, feel free to reach out! Kind regards, Sam

Posted 2 months ago

“Items were delayed slightly for delivery but I was kept informed. Hadn't realised just how heavy they are !! Would have had them delivered to where they were needed if I'd thought and if delivery could have been arranged during working hours which wasn't guaranteed, so had them delivered to home and then had to transport them from home to work. Never again - but that was my fault.”

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Posted 6 months ago

Hello, Thank you for your feedback! We apologise for the slight delivery delay, but we're glad to hear you were kept informed throughout the process. We hope to have the opportunity to work with you again in the future. Kind regards, Sam

Posted 6 months ago

“Great product and fast service , postage is very expensive for small items”

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Posted 6 months ago

Hello, Thank you for your review! We're glad to hear you're happy with the product and our fast service. We appreciate your feedback regarding postage costs and will take it into consideration as we continuously strive to improve. Thank you again for your support! Kind regards, Sam

Posted 6 months ago

“The gazebo is fantastic. Delivery was okay. I ordered weights but they did not arrive with the gazebo. They arrived much later when the windy weather had passed. Nonetheless I would buy from them again”

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Posted 7 months ago

Hi, Thank you for your review! We're so happy to hear you're pleased with the gazebo - it’s great to know it's working out well for you. We apologise for the delay with the weights, and we completely understand how timing can be important, especially when the weather is unpredictable. We appreciate your patience and your understanding, and we're grateful to hear that you'd consider buying from us again. If you ever need anything else in the future, please don’t hesitate to reach out! Regards, Sam

Posted 7 months ago

“We were pleased with the perdsonal follow up.”

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Posted 8 months ago

Hi, Thank you for your kind words! We’re glad to hear you appreciated the personal follow-up. Regards, Sam

Posted 8 months ago

“I bought a new roof for a 3m x 3m the fabric is good quality if not as dark green as I hoped for but the delivery costs seemed very high to me £15.00 for a box”

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Posted 8 months ago

Hi, Thank you for your feedback! I'm glad to hear you're happy with the quality of the roof fabric. I’m sorry it wasn’t as dark green as you were hoping - as our disclaimer reads, actual colours may slightly differ from your screen due to monitor settings. Regarding the delivery cost, I understand your concerns, and I’ll certainly pass your feedback along to our team. We strive to offer fair shipping rates, but we will review this to ensure it’s as competitive as possible. Thank you again for your purchase and for sharing your thoughts. If you have any other questions or need assistance, don’t hesitate to reach out! Kind regards, Sam

Posted 8 months ago

“Quick turnaround, good price, the only thing I would have preferred is if there were Zips around the perimeter for ease of use as opposed to extensive use of Velcro !!!!”

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Posted 1 year ago

Hello, Thank you for your feedback! We're glad to hear that you were satisfied with our quick turnaround and pricing. Your 4* rating means a lot to us! If you need any further assistance or have more questions in the future, please don't hesitate to reach out. Thank you once again for choosing Gazeboshop. Kind regards, Sam (Gazeboshop)

Posted 1 year ago

“3x2 pop up gazebo . The gazebo is great but delivery poor as I’d changed my delivery day as o knew I wouldn’t be in . They came and left an expensive piece of equipment - the gazebo at my back door on the original day which was a day early so I didn’t get it until I returned home after 5 and due to my spinal injury couldn’t lift it so it stood in the rain until my partner could come and lift iit when he came home . Did the delivery company not read the delivery change of day ? Poor service on their part but as I said the gazebo is great .”

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Posted 1 year ago

Hello, Thank you for your review. We're glad to hear that you're pleased with the quality of your 3m x 2m pop up gazebo. However, we're very sorry to hear about the issues you experienced with the delivery. We will address this issue with the delivery company to ensure it doesn’t happen again. If you need any further assistance or have more questions, please feel free to reach out. Thank you for choosing Gazeboshop. Kind regards, Sam (Gazeboshop)

Posted 1 year ago

“I spent forever researching which type of gazebo I needed and found the staff very helpful with their advice. I thought there would be more assistance with the design but it really is down to you to do it. Got there in the end and really pleased with the result. Very proud of our gazebo and thought we stool out well against other vibrant ones.”

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Posted 1 year ago

“Was pleased with the customer service as we ordered 3 dark green gazebos and they let us know quickly they were low on stocks of materials. The delivery arrived without notification but the gazebos were of great quality and substantial construction. They were very easy to erect as the instructions were on the storage bags. Would definitively order again. Thank you.”

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Posted 3 years ago

“Good range of products with friendly & efficient service. Didn't have my chosen product in stock with the required specs but were able to arrange an alternative. Very pleased with the tent. Would recommend.”

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Posted 3 years ago

“Impressed with the quality and strength of the 3m x 3m gazebo, far better than expected for the price. Once fixed properly to the floor, has withstood some significant winds / weather very well. One small design flaw, no vents, so lots of condensation inside from people breathing, very difficult to use with sides closed. Customer Service was responsive, particularly through the 'brexit' delivery difficulties out of their control. Overall, would buy from these guys again.”

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Posted 4 years ago

“I have spent nearly £700 on a series 50 gazebo. It is so soaking wet and dripping inside it is not fit for any purpose. I phoned them before ordering to explain that I needed it so I could continue childminding outside. All the tables and chairs are soaking wet. They won't dry out. Nobody from the company has phoned to give me any advice.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your feedback. Further to the telephone conversation you had with our Director we are pleased to confirm that the gazebo was not leaking but that the water inside the gazebo was due to a build-up of condensation. Once you opened up the gazebo and allowed the air to circulate around the inside of the gazebo, the gazebo dried out. Unfortunately condensation will occur during winter months if the gazebo is not ventilated. Kind regards, Sam (Gazeboshop)

Posted 4 years ago

“Ordered 3m x 3m 50 series in grey online but unfortunately not in stock for 3-4 weeks. Informed via email around 3 hrs after online order and offered alternative colours which I declined as only wanted grey. Informed that the website does not show live stock, which is a shame these days, but the customer service was otherwise excellent. Full refund completed next working day with a copy of the SagePay transaction sent by email. As I feel these reviews are more about service than goods I have given 4 stars (4.75 would be the choice, but not possible). I would have gone a full 5 stars had live stock been in place as everything else is there! I will return at a later date to see if the availability has changed and order one but, for now, I have gone for a cheaper option elsewhere to get me by.”

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Posted 4 years ago

“I am very happy with the Gazebo itself and give it 4 stars. However you need 2/3 men to put it up. However the service was extremely poor. After checking that the Gazebo would definitely be delivered within 24hrs if ordered before 1pm it didn't arrive until 3 days later!!!!! I specifically had used this company as I had a 60th birthday party that I had wanted it for. It did not arrive in time for it. The biggest disappointment was that the company didn't actually care. The manager was extremely rude. Also after erecting the Gazebo, the securing kit was missing. We had to go out to buy tent pegs. When I contacted the company they questioned that they were there. A set was sent! No refund was offered for the tent pegs that we had to buy. No further phone calls to apologise. Extremely poor management and customer service!!!!!!!!”

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Posted 4 years ago

“Great service very helpful quality products. Webpage needs updating on accessories”

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Posted 5 years ago

“The quality of the tent on arrival was very good and it was easy to put up. It arrived in several packages over several days and one of the boxes was rather bashed when it arrived, but nothing had been damaged. The service from the staff was unfailingly friendly and helpful. I am pleased to have used this company and would consider using them again in the future, and I would recommend them to others.”

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Posted 7 years ago

Gazeboshop is rated 4.6 based on 765 reviews