Name: Gazeboshop
Address: Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Banbury
Rating: 4.56

“Beware; sadly the company believe that it is quite alright to misrepresent the products they sell. Buy a gazebo with a bag and don't expect the bag to fit the gazebo, it's likely to be different in every dimension. Speak to them about it and they couldn't care less. They'll just tell you it's a storage bag (so what are the handles for?) and so they are under no obligation to supply one that fits.”

Helpful Report

Posted 6 months ago

Hi, Thank you for your feedback. To clarify; Yes, all of our pop up gazebos are supplied with a drop over gazebo storage bag when first purchased. The bag supplied is designed to protect the gazebo frame and canopy during storage and/or transportation. The bag is purposefully shorter than the overall height of the collapsed gazebo (as seen in photos on the product page) to aid with transportation as many of our customers choose to stand their gazebos upright/vertically during transit. The bag allows for the unit to be packed away without it being laid on the floor – particularly helpful in wet weather or when the gazebo unit has been erected on a muddy site. We do sell a robust, heavy duty wheeled gazebo bag – this is available to purchase if you eventually look to upgrade. Regards, Sam (Gazeboshop)

Posted 6 months ago

“Just to be transparent with future customer, I got some issue on the delivery service that being served. I made an order a couple of hours before the cut-off time (13:00PM) to utilised next-working day delivery but it won't fulfils the delivery policy and advertising. Therefore, delivery charges are completely ripe-off from customer point of view.”

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Posted 10 months ago

Hello, Thank you for your feedback. We take customer satisfaction very seriously at Gazeboshop and strive to provide our customers with the best possible products and level of service we can. As my colleague has already explained, your order was dispatched from our warehouse the same day, unfortunately all courier services have been overwhelmed and under exceptional pressure this week due to the loss of a major UK courier firm. On occasion next working day deliveries aren’t always possible (due to external factors) and this is covered in our delivery and returns policy (*next working day deliveries are not guaranteed). Once again we are very sorry for the delay in delivering your order. Kind regards, Sam (Gazeboshop)

Posted 10 months ago

“Review from Rob Savage Sudbury Suffolk. I purchased my initial gazebo from this company a couple of years ago, the frame is fine, does the job. After a couple of years, fair wear and tear the roof needed replacing. Along with a new roof I purchased 3 other gazebos. The replacement roof I purchased has several blemishes in already and leaks in multiple places. I contacted the company and supplied images as requested, there are more than i actually sent. The company replied the roof it is getting caught in the frame! The holes and flaws don't tie in with this suggestion and if this was the case then surely this is one huge design flaw and is not fit for purpose. They also advised to take the whole canopy off every day. I would imagine taking this off everyday and putting it back on would cause more damage. Anyone is welcome to come and inspect my roof before making a purchase as I am telling the truth and can prove it. I await their reply. After all they have their name badge on the front of the gazebo, and I would glady advise peope of what has happened to my canopy roof after approximately 2 months. The gazebo is stored upright every evening and nothing touches the roof. The canopy is poor quality and leaks also on the seam on the front. Maybe I should wrap it up in the box to not void the worthless warranty? I have given them the opportunity to reconsider but being a returning customer to this company I would have expected better rather than a fob off based on their opinion. I am at Wishes Card Sahop Borehamgate Centre Sudbury Suffolk should anyone care to view before buying a gazebo. Buyer make up your own mind but I have the receipt of when this was bought. Rob 07546 711797”

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Posted 1 year ago

Hello, Thank you for your feedback. We take customer satisfaction very seriously at Gazeboshop and strive to provide our customers with the best possible products and level of service we can. I understand from my colleague that she has emailed you and explained that we need you to return the canopy to us for closer inspection and quality control checks - this will allow us to determine whether there is a manufacturers fault with the canopy. If we find that it is indeed manufacturers fault, we will replace/send you out a new canopy. Kind regards, Sam (Gazeboshop)

Posted 1 year ago

“I spent £530 on a gazebo …. It seems fine it’s self but whilst the bag (with carry handles ) supplied is heavy duty it doesn’t cover fully . When loading in and out of a van it’s exposed metal feet risk scratching other items within the van ( like a motorbike ) I contacted this company to highlight the ( strange to me ) problem that I found this unusual as I’d spent far less on other gazebos that included a protective bag of which whole kit would house and likewise keep its self clean/ protected from other items or keep from damaging others …. After being palmed off a few times from them on email I’ve asked ( more than once ) to speak to a manager but now being ignored …. So seems they are not best to deal with”

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Posted 1 year ago

Hi, Thank you for your feedback. To clarify; Yes, all of our pop up gazebos are supplied with a storage bag when first purchased. The bag supplied is designed to protect the gazebo frame and canopy during storage and/or transportation. The bag is purposefully shorter than the overall height of the collapsed gazebo (as seen in photos on the product page) to aid with transportation as many of our customers choose to stand their gazebos upright/vertically during transit. The bag allows for the unit to be packed away without it being laid on the floor – particularly helpful in wet weather or when the gazebo unit has been erected on a muddy site. We do sell a robust, heavy duty wheeled gazebo bag – this is available to purchase if you eventually look to upgrade. Please don’t hesitate to get in touch should you have any further questions. Regards, Sam (Gazeboshop)

Posted 1 year ago

“Received my 4mtr x 8mtr gazebo yesterday , had to wait a little extra due to being out of stock ,, but now it’s here ,, WOW 🤩,, the quality is incredible, looks absolutely fantastic, thankyou 😁”

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Posted 2 years ago

“Less than 2 months use (during summer) the seam in the roof has a tear. They refuse to replace this until I send the roof back to them (at my expense) so they can inspect the damage before deciding if they will replace. Spent just under £800. If this what happens in summer, goodness knows what will happen in autumn and winter.”

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Posted 2 years ago

Hello, Thank you for your feedback. We take customer satisfaction very seriously here at Gazeboshop. To clarify what my colleagues have already explained to you: we need you to return the canopy to us for closer inspection and quality control checks - this will allow us to determine whether there is a manufacturers fault with the canopy. If we find that it is indeed a manufacturers fault we will replace/send you out a new canopy. Kind regards, Sam (Gazeboshop)

Posted 2 years ago

“The most recent reviews must be made up, response to emails terrible, no answer on phone must have tried 30 times over 2 days, order late and parts missing, lets see how long before they blame covid. Covid does not stop you answering a phone or sending an email to keep customers informed that's all I asked for, problem is the product is great as I have bought some before customer service terrible 8/7/21”

Helpful Report

Posted 2 years ago

Hello, Thank you for your feedback. We take customer satisfaction very seriously here at Gazeboshop. We are very sorry to hear that you were not satisfied with the service that you received from us on this occasion. The team are dealing with an unprecedented amount of calls and emails and are working extremely hard to keep customers up to date and endeavour to provide regular updates. I understand from my colleague, that frustratingly our couriers lost one of your parcels and then promised to re-deliver on the Wednesday (of which they never did). Please accept our apologies for this. Oddly, your email chasing its whereabouts then went into our junk mailbox and was sadly not picked up by the team. I believe you then emailed again and my colleague phoned you back to inform you that a new black canopy was being sent out. We are very sorry for the missed communication and delay with getting a new canopy out to you. To address your point regarding “made up” reviews - I can assure you all reviews left on this platform are genuine as they must be verified with an order number/email address. Kind regards, Sam (Gazeboshop)

Posted 2 years ago

“Wow, I guess I’m unlucky. Placed an order 3 days in advance of when I need the gazebo - well before 1pm cut off and showing in stock. I get an email just before close of business to say that colour is out of stock. No offer of a different colour just a refund or wait 1-2 weeks. I email back saying I’ll take a different colour but no response nearly 24 hours later. Naturally I’ve now missed the cut-off for the 48hr delivery (as 24hr isn’t guaranteed anymore). No answer on phone - they’re permanently “all taking calls”.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your feedback. We take customer satisfaction very seriously here at Gazeboshop. We are very sorry to hear that you were not satisfied with the service that you received from us on this occasion. The team are dealing with an unprecedented amount of calls and emails and are working extremely hard to keep customers up to date and endeavour to provide regular updates. I understand from my colleague, Claudia, that you placed your order on 6th July and she spoke with you on the phone and we then dispatched your order on 8th July. Once again we are very sorry that we were unable to deliver your gazebo in time. Kind regards, Sam (Gazeboshop)

Posted 2 years ago

“I put an order in for a gazebo in May and at the time they take your money they tell you it will be with you in days. We are still waiting for our gazebo and the company are now not answering emails or the phone. Can’t find out what’s happened to our gazebo or get our money back. Very concerned and disappointed”

Helpful Report

Posted 2 years ago

Hello, Thank you for your feedback. We take customer satisfaction very seriously here at Gazeboshop. We are extremely sorry for the delay with your order. I'm pleased to say your order is being dispatched from our warehouse today so should be with you shortly. I believe my colleague had a conversation with your partner and explained the reasons for the delay. Frustratingly your order got held up at the port due to congestion (sadly something which is out of our control) and on top of this, containers are then being pulled for inspection by Customs (of which we get 48 hours’ notice of). We appreciate this is incredibly frustrating and we do share your frustration! As I’m sure you can appreciate, this then impacts on the date we expect the stock to arrive to us. The team are working extremely hard to keep customers up to date and endeavour to provide regular delivery updates as soon as they’re notified. Once again we are very sorry to hear that you were not satisfied with the service you received from us. Kind regards, Sam (Gazeboshop)

Posted 2 years ago

“I have emailed this company 4 times no reply and tried calling and No answer I have place a order over 2 weeks ago and no tracking number and no sign of my gazebos I”

Helpful Report

Posted 2 years ago

Hello, You should have received an email from my colleague, Claudia with an update on your order. She did try to reach you on the phone to no avail. However as I now understand it, you have spoken with Claudia and a refund has now been issued. We are sorry to hear that you were not satisfied with the service you received from us. Regards, Sam (Gazeboshop)

Posted 2 years ago

“REF - 194805. We ordered and paid for weights for our gazebo on 27th May this is now 14th June and we have received nothing. Although stated one day delivery. We have sent emails and made one phone call. One email reply only sent back stating should be end of week Answer from phone call was that customs had held up your container for checking and nothing could be done due to government being in control of that. Since then nothing - and no further response to our emails Phone constantly engaged. We got our gazebo from you with no problem some years ago so trusted yourselves when we ordered the weights. So disappointed and frustrated now as still not resolved”

Helpful Report

Posted 2 years ago

Hello, Thank you for your feedback. We take customer satisfaction very seriously here at Gazeboshop. We are extremely sorry we were unable to fulfil your order on this occasion. As you were made aware, the weights you ordered in May got held up at the port due to congestion (sadly something which is out of our control). A full refund was then offered, as was the option to wait and be put on ‘back order’. Frustratingly the container (with your order on) then got delayed further as it was pulled for inspection by Customs (of which we get 48 hours’ notice of). We appreciate this is incredibly frustrating – we share your frustration! As I’m sure you can appreciate, this then impacts on the date we expect the stock to arrive to us (this can range from one to four weeks’ delay). The team are working extremely hard to keep customers up to date and endeavour to provide regular delivery updates as soon as they’re notified. Once again we are very sorry to hear that you were not satisfied with the service you received from us. Kind regards, Sam (Gazeboshop)

Posted 2 years ago

“I was contacted by gazebo shop the afternoon on the day after I ordered the gazebo with 2 options of alternative colours one of which was not on the website I contacted them again for an example of the colour. The next day I had an email to say the gazebo had shipped unfortunately it had shipped to the courier. The following day I had an email confirming delivery for that day. The gazebo didn't arrive or the next day. Two days later the courier arrived unexpected with only 2 parts of three of the gazebo. I contacted gazebo shop whilst the courier was at my house and they agreed I should reject the packages and an offer if refund was taken up by myself. Five working days later I still have no refund. My experience is it is not organised at gazebo shop and even less so at the courier they use. Unfortunately I would say shop elsewhere on my experience.”

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Posted 3 years ago

Hello, Thank you for your feedback. We take customer satisfaction very seriously here at Gazeboshop. We are very sorry to hear that you were not satisfied with the service that you received from us on this occasion. To clarify, you placed an order with us on Easter Sunday (4th April) and we contacted you at 10.25am on our first day back in the office, Tuesday 6th April to advise you that the stock colour you had purchased was unavailable and offered alternative colour options. You replied asking for swatches (at 11.21am) of which we supplied you with at midday, unfortunately we then didn’t get confirmation from yourself until 13.33pm on the 6th (after our cut off time of 1pm). Therefore your order wasn’t dispatched from our warehouse until the following day, Wednesday 7th. To address your point regarding delivery, in some areas couriers are taking 48 hours to deliver goods (sadly something which is out of our control and is stated on our website). We did our best to keep you updated with the status of your delivery. We are sorry that your order was then only part-delivered on April 9th and as a result you rejected. As my colleague explained to you on the phone at the time of delivery, refunds aren’t processed until the goods arrive back with us (which can take 3-5 working days). A refund was issued by us on Friday 16th and can take between 5-7 days to clear - this is very much down to your card processing company, not us. Kind regards, Sam (Gazeboshop)

Posted 2 years ago

“Please put any notification somewhere on the site to call and make sure the item we pay for is in stock, I placed an order; and receiving an email next day morning as it's not in stock. when I need it in two days time. really upset about it.”

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Posted 3 years ago

Hello, Thank you for your feedback. To clarify we contacted you on the working day we received your online order. To address your point regarding notifications for items out of stock; we are in the process of updating our website, our new site will go live over the next couple of months and will include live stock availability. Your opinion is important to us and we value your feedback. Kind regards, Sam (Gazeboshop)

Posted 3 years ago

“Brought a steel trader gazebo after being advised it would be suitable to be up all year round and it can't cope with any wind!Have visited the company explaining the issues I was having and was instructed on how to stop legs from popping.One month it has failed despite following instructions.The material is tearing in the wind.This is my first ever gazebo and I have 1000kg in weight to anchor it and it's not enough as it rocks.If you want a permanent structure don't buy a gazebo”

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Posted 3 years ago

“Very poor customer service, mucked around from start. Ordered a next day delivery tent (in stock) at nearly £700, no delivery, no update email, no contact from company. Called the company to find out what was happening, hadn't shipped order as received after 1pm. (There was a general couldn't care less attitude from the lady.) Called days later, new girl, nice on manner on phone and she checked status. Told no stock till 24th. "The lady who does online orders was supposed to get in touch with me". No one made any contact with me. Now waiting on a refund. Seriously, a very poor service. Now ordered a next day delivery from another company.”

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Posted 3 years ago

“We ordered a 'heavy duty' gazebo, with sides & later purchased the recommended heavy weights for feet last year...at a total cost of around £450. We used this gazebo in our small back garden which is sheltered on all sides. It's predecessor was a B&Q pop up which lasted (in all weathers) 15 years. We were extremely disappointed (to say the least) to find the roof has somehow collapsed & all the rain has pooled on one corner causing the cover to rip On contacting The Gazebo Shop the reply we had was: Unfortunately the damage caused is not cover under warranty. Our gazebos are not permanent structures and should not be left unattended. So if you're planning to purchase this heavy duty gazebo you must not leave it up attended overnight but just put up & take down each time you want to use it - how ridiculous! I rang & spoke to the manager/owner? who was immediately on the defensive and extremely rude & unhelpful. Save yourself £100’s of pounds and buy a cheaper (B&Q type) as they last much much longer and you haven’t got to deal with RUDE people either!”

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Posted 4 years ago

“ONLY GETS 1 STAR AS THERE IS NO OPTION FOR ZERO....I ordered online which showed in stock for nest day delivery. Received a call 30 mins later to say it was out of stock and would i like a different colour. Another colour was snot an option for me. I was told the website was live and continually updating ( however it still allowed me to add one to the basket whilst on the phone to them). Refund was made back to me on 12th , 4 days after i requested a refund. Totally unacceptable delay on refund. FINALLY RECEIVED CLEARED FUNDS 8 DAYS AFTER PURCHASE. £519 is a lot of money to be waiting on....”

Helpful Report

Posted 4 years ago

Hello, We take customer satisfaction very seriously here at Gazeboshop. We are very sorry to hear that you were not satisfied with the service that you received from us on this occasion. As you have highlighted above and to clarify: a member of the Sales team did contact you within 30 minutes to advise you that the stock colour you had purchased was unavailable. We were sorry for this and you were offered the choice between selecting an alternative colour or a refund. You decided to go for a refund of which we issued straight away and we did not delay. My colleague explained that refunds can take anywhere between 5-7 days to clear and this is very much down to your card processing company and not us. Kind regards, Sam Gazeboshop

Posted 4 years ago

“Paid a lot of money for the gazebo, clear side's split on first outing put down to a manufacturing fault and replaced great. Then a foot come away from one of the legs, ruined the holes in the leg, they sent a replacement that was also defective and looks used, I spoke to the manager very arrogant and argumentative. I am not happy with the product or service. I would not recommend them to anyone or use them again. Gazebo is only 3 months old and not as strong as they say in there ad.”

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Posted 5 years ago

Hi We are sorry to hear that you were not totally satisfied with the product or service that you received from us. Following investigation of your complaint, it is my understanding that we dealt with and sent out replacements parts (including a new sidewall and lower leg assembly) for your damaged goods promptly and the issue was finally resolved through the dispatch of a complete lower leg assembly for your gazebo frame. We take customer satisfaction very seriously at Gazeboshop and strive to provide our customers with the best possible products and level of service we can. Again we’re sorry you still feel unhappy about the way your complaint was handled. Kind regards, Sam Gazeboshop

Posted 5 years ago

“Purchased a trader steel gazebo approximately 3 months ago , I have used the product about twice a week sinceand now have 7 holes in the canopy. I telephoned customer service and sent in pictures. I was contacted by a manager who informed me that the holes were probably caused by the product jiggling around in the bag when it is transported and catching in the mechanism. When I stated how disappointed I was that this had happened after only 3 months he offered a new canopy at a cost to myself of only £50 which he told me “wasn’t very much money “. I would like to point out to anyone thinking of purchasing one of these gazebos even though it states on the website that the canopies and side walls have a 12 month warranty there are probably very few circumstances when this will be granted. On the plus side the frame is great. I always think you should judge a company on their after sales service and I’m afraid the gazebo shop do not score very highly”

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Posted 5 years ago

Hi Donna, Thank you for your feedback. Customer satisfaction is at the heart of everything we do. We strive to provide our customers with the best possible products and level of service we can. I am very sorry you feel less than satisfied with the after-sales service you have received from us. However, as we have already explained and as you are aware, our gazebo frames come supplied with ‘Gazebo Care Instructions’ and these are quite clear in stating that whilst the gazebo canopy can stay attached to the frame, there are pros and cons and we (Gazeboshop) recommend removing it. Obviously leaving the canopy attached to the frame saves time (although it only takes a couple of minutes to remove and replace). On the other hand if you use it professionally for exhibitions, markets etc. and the shelter is often being transported, we DO NOT recommend leaving the canopy attached. The reason being that the vibrations and shaking during transport can cause the frame parts and joints to rub against the fabric/pvc coating and thus inflicting damage to the canvas. These instructions can also be found online under our FAQs: https://bit.ly/2MlDZI0 We advise our customers to REMOVE the canopy from the frame after use, as leaving the canopy on during transportation may cause excessive wear and tear which is NOT covered under warranty. I am however glad to hear you’re happy with the frame itself. Kind regards, Sam Gazeboshop

Posted 5 years ago

“Order was suddenly not available after payment had gone through. Order arrived wrong, tables did not have the correct tabletop. After buying the Gazebo without the walls, I could not order a full Wall set afterwards. Ordered a "Half Wall Kit" which, based on the presented image, showed a full set of walls around the gazebo but the "Kit" was only one side of it, other sides could not be bought separately. Service quality is extremely poor, their live chat does not respond quickly, takes hours to communicate.”

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Posted 6 years ago

We are very sorry to hear that you were not totally satisfied with the service that you received from us. As your review was posted anonymously we are unable to trace your order back to investigate what went wrong. If you can contact us with your details we will investigate what actually happened - Contact us on 01295 258922 or sales@gazeboshop.co.uk. We take customer satisfaction taken very seriously at Gazeboshop and we apologise for your recent experience.

Posted 6 years ago


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Gazeboshop Reviews