Name: Gazeboshop
Address: Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Banbury
Rating: 4.61

“I contacted the sales department as I had an issue with the wheeled bag which ruined the canopy and the frame I expected to be replaced but they sent only tape , which I find it not fair , I paid a lot and the wheeled bag is not stable and caused the issue, not well response I expected to have a better solution from a well known company”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for taking the time to share your feedback. We’re very sorry to hear about the issues you’ve experienced with your gazebo and wheeled bag. After reviewing your case, our team found that the gazebo had been placed into the wheeled bag upside down, which unfortunately caused it to scrape against the ground and damage the bag, frame, and canopy. In addition, we noticed that the bag ordered was a 3x4.5m size, while your gazebo is a 2x2m model. This size difference meant the gazebo wasn’t secured properly inside the bag, contributing to the instability and resulting damage. As a gesture of goodwill, we provided Tuff Tape to help repair the canopy. However, since the damage was due to incorrect use and the wrong bag size rather than a manufacturing fault, we weren’t able to offer a refund or replacement. We always aim to ensure our customers have a positive experience, and we appreciate your understanding in this matter. Kind regards, Sam

Posted 1 week ago

“I ordered a bag for our Gazebo and paid next day delivery. After 5 days of no delivery I rang they so which they said ‘There was a stock error and they don’t have any’. Apparently they emailed but no email has been received except the one to review my purchase.”

Helpful Report

Posted 1 month ago

Hi Stephanie, Thank you for your feedback, and I'm very sorry for the inconvenience caused. We sincerely apologise that our website wasn’t updated in time to reflect the stock issue. I can confirm that an email was sent on 25th September, the same day your order was placed, by my colleague Leah to notify you of the issue. You then spoke with Tiffany on the phone and mentioned needing the item for the weekend. You requested a refund, which we processed promptly. At the time, there was no mention that the notification email hadn't been received - but we completely understand how frustrating this situation must have been. Once again, we’re very sorry for the inconvenience and appreciate your feedback, which helps us improve. Kind regards, Sam

Posted 1 month ago

“Gazebo frame got damage and bend under 37kmh wind. Which is classed as a fresh breeze. Was the only gazebo to be damage in the event. A cheap amazon tent held up better under same conditions. Requested to change this order to 3m instead as a result of poor quality gazebo and the customer service was not helpful. Never ordering from here again. Wasted too much money on poor quality.”

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Posted 1 month ago

Hello Kyle, We're sorry to hear you're unhappy with your experience. However, we’d like to clarify a few key points for transparency. Your original order was for a 4.5m printed half wall to fit your 3m x 4.5m Extreme 40 HEX gazebo frame, which you approved in writing before we printed it. We contacted you on 5th September to confirm that your item was ready for dispatch, but we didn't hear back until the 9th, at which point you informed us that your gazebo had been damaged at a recent event. You then requested to change your printed half wall to a 3m version, but unfortunately, since this item had already been printed and was bespoke to your signed-off specification, we were unable to reprint it free of charge. As per our policy, bespoke items are non-refundable once printed, though we did offer to refund the bar and clamps. We understand that the damage to your gazebo was frustrating, but as shown in the images you provided, the frame appeared to already have signs of stress or damage. While we always strive to offer support where we can, we can’t take responsibility for weather-related damage or modify custom orders at our cost after they’ve been signed off and produced. We’re sorry you feel let down, but we acted fairly within our policies and provided clear communication throughout. Kind regards, Sam

Posted 1 month ago

“Why are you sending review responses when my gazebo hasn’t been dispatched and is currently not even in this country?”

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Posted 2 months ago

Hello, Thank you for your feedback and we apologise for the confusion. Our review request emails are part of an automatic flow (which doesn’t recognise items out of stock) and aren’t linked to the live order system. Your order is important to us, and we appreciate your patience during this time. Kind regards, Sam

Posted 2 months ago

“Extremely disappointed as sent wrong colour roof.”

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Posted 5 months ago

Hello Peter, We’re very sorry to hear about the mix-up with the roof colour. Please accept our apologies for the inconvenience caused. I understand that our team has since rectified this by sending out the correct colour roof. Thank you for your patience, and if there’s anything else we can do to assist, please don’t hesitate to get in touch. Kind regards, Sam

Posted 5 months ago

“Terrible Experience – Avoid This Shop! I ordered a table from this online store, and it was a complete nightmare. They held my payment for two whole months, constantly giving excuses. First, they said the container was on the way. Then every time I followed up, they said "today or tomorrow" — but nothing ever arrived. After two months of waiting patiently, they still couldn’t deliver the table and wasted my time and money. This shop is unreliable and dishonest. Do NOT buy from this shop – save yourself the stress and disappointment!”

Helpful Report

Posted 5 months ago

Hi Aman, We're sorry to hear about your experience and appreciate you taking the time to leave feedback. The table you ordered was marked as out of stock on our website at the time of purchase. However, we acknowledge that you weren’t notified by email about the delay in shipment and that the tables would now be arriving on 2nd June - for this, we sincerely apologise. Once it became clear the item wouldn’t arrive in time, we processed a full refund immediately. We’re sorry for the inconvenience caused and appreciate your patience throughout. Kind regards, Sam

Posted 5 months ago

“Only received half of the order and they still struggle to provide any answers or a POD.”

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Posted 9 months ago

Hello, Thank you for your review. We believe this issue has now been resolved and that all items have been received. We apologise for the shipping issues you encountered. Kind regards, Sam

Posted 9 months ago

“Recently bought Extreme Aluminium Gazebo 3x3m. Website states 'Free heavy duty storage bags' - so I thought I was buying a product with storage bags. However, I received bags for the frame and walls but no bag for the canopy. Contacted Gazeboshop and they said they only supply bags for the frame and walls and I will have to purchase canopy bag separately The details on the website are very misleading as it states that they supply free heavy duty storage bags - it does not state they only supply them for certain items and not others. Very disappointed as the inclusion of the bags was a plus point for me when I made the decision to buy.”

Helpful Report

Posted 11 months ago

Hello, Thank you for your feedback. We're sorry to hear about the confusion regarding the storage bags. We understand how disappointing this must be, especially when the inclusion of the bags was an important factor in your decision to purchase. Our intention is always to provide clear and accurate product details, and we apologise for any misunderstanding caused by the wording on our website. We will review the product description to ensure it is more specific in the future. We appreciate your feedback, and we are committed to improving our service. Regards, Sam

Posted 11 months ago

“I'm very upset that I don't have the tent.”

Helpful Report

Posted 1 year ago

Hello, Thank you for getting in touch. Upon review, our team has confirmed that your order has been delivered. My colleague has also sent you an email with more details. Please contact us at 01295 258922 to discuss this further. Kind regards, Sam Gazeboshop

Posted 1 year ago

“Terrible customer service but product great quality. As long as there are no problems with your item the you will be fine, but if you need to contact Customer Services please be prepared for rudeness and awful attitude towards cusomters. Product I received was fantastic quality, but did not fit as advertised - only found out afterwards that the storage bag to fit a 3 x 4.5 gazebo only fits their 3x4.5 one and no one elses of the same size - no dimensions of the bag anywhere on their website. When I rang and spoke to a Manager they were extremely rude and not helpful one bit and said it was obvious that it only fitted their products on their website - Not obvious as not mentioned anywhere and placed the order as that is the size of the gazebo I needed the bag for. Charged £15 delivery for a very small and lightweight box?? Said it could be returned at an additional £15 - so £30 delivery/return in total and the bag was only £30 so would have cost the same but had nothing to show at the end. Product quality is excellent - just a shame about the person on the end of the phone”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your feedback, and we sincerely apologise for the frustration and confusion caused by your recent experience. We are sorry that you found it unclear regarding the dimensions of the wheeled bag. On the product page, we do label the size options according to the names of the frame ranges we sell, but we apologise if this wasn’t obvious enough. Since your call, we have taken your feedback on board and have added the frame measurements to the wheeled bag product page to ensure this information is more easily accessible moving forward. We also regret that you felt our customer service did not meet your expectations. While we are glad to hear you were pleased with the quality of the bag, we understand the inconvenience caused by the sizing mismatch. If you decide to proceed with a return, we are here to assist you through the process, and we apologise for any frustration related to the delivery and return fees. Kind regards, Sam Gazeboshop

Posted 1 year ago

“After place the order I’ve being contact by email telling me that my item for a discrepancy wasn’t available. Plus refund took 8 days. Lucky gala tend deliver my gazebo the day after and save my event.”

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Posted 1 year ago

“Horrible Experience with Gazibo Shop Unfortunately, I had a very unpleasant experience with the customer service and sales team at the Gazibo shop. The team was very rude, with the only exception being Claudia from the creative team, who was very kind to me. The rest of the staff either do not care or are too busy to show any concern. I am still waiting for my order and an actual update on the order lead time. The communication was very poor. Instead of assisting, they made the whole experience very unpleasant and uncomfortable, forcing me to constantly chase updates. It felt like they were doing me a favor rather than assisting a client. The entire customer service experience was very poor; the representatives were not supportive but rather rude. They failed to inform me that the lead time for bespoke items would be much longer, so forget about their next-day delivery advert online. Their creative team is very busy processing orders. For bespoke items, getting things done with the creative team took almost two weeks. We struggled to meet their DPI requirements, which kept changing from 25 to 70, and even that was not enough. Recreating the required picture in Photoshop did not help; only searching for alternatives from Shutterstock worked in the end. I feel like even writing a review will not make a difference, but I would like to warn any future customers to be vigilant. Especially if you are tight on a deadline, do not expect this company to commit to anything, as they do not care. Bespoke items are done abroad, so the lead time is 7-10 working days. Be prepared to chase for anything. I lead the sales team and am the head of marketing, so I know exactly how the process is done. Believe me, I have a very broad list of connections. My experience with Gazibo Shop will be spread online and publicly. I have never experienced anything like this in the past. I will never shop there again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. We are sorry that you were not satisfied with our service. We strive to resolve customer issues promptly and professionally. Regarding your recent order, here is a summary of the situation: - Order Placement and Artwork Submission: You ordered Print Package 6 on Thursday, May 2nd, but did not attach any artwork files. Our team contacted you the same day to request these files. - Artwork Quality Issues: You sent the artwork, but our designer found it unsuitable for printing and you were informed of this May 3rd. We did not receive any response until May 7th, and the emails received then were blank. A colleague suggested using WeTransfer for file submission, which you refused. Eventually, we received your files, but the resolution was still inadequate. - Logo Redraw and Amendments: We offered to redraw your logos and explained that we couldn’t improve image resolution. The redrawn logos were sent to you on May 8th. After your approval on May 10th, you requested further amendments to the gazebo visual. These changes were completed and sent to you the same day. Additional corrections were made based on your feedback until final approval was received on May 14th. - Production and Delivery: Your order was put into production on May 14th and is scheduled for dispatch today, May 21st, within our stated 7-10 working day lead time. Please note, we do not advertise next-day delivery for bespoke items. Our communication clearly states a 7-10 working day timeframe from order confirmation and artwork approval. Throughout this process, our sales team worked diligently to process your order as quickly as possible. Once again, we apologise for any inconvenience and regret that our service did not meet your expectations. Kind regards, Sam (Gazeboshop)

Posted 1 year ago

“Yesterday we purchased a gazebo from this company and we payed extra delivery fee. Today I was waiting for delivery. I received a message from the company that my gazebo was delivered. There was a pictures about where they delivered and the location. Unfortunately it was not my adress. They delivered in wrong adress and they put the note"received by my name". I called the company and explained the situation. Unfortunately the lady on the phone said "sorry I haven't been in the place when the driver delivered the item and is not my fault" I said I am very disappointed. I payed extra for delivery. She said sorry I can not do anything. I said can I will complain this and she decided to give me delivery cost refund. Unfortunately they couldn't resolve the problem and they will deliver my gazebo on Tuesday next week. Because of them I can not go to the event this weekend. I attached the pictures of the wrong delivery placed as you can see. I am very very disappointed!!!”

Helpful Report

Posted 1 year ago

Hello, Thank you for reaching out to us. At Gazeboshop, customer satisfaction is paramount, and we deeply value your feedback. Regarding your recent order, I'd like to clarify the situation. Your order was dispatched promptly from our warehouse on the same day it was placed. However, there was an unforeseen delay with part of your order, which unfortunately impacted the scheduled next working day delivery by our third-party courier. To clarify, your order was placed on Thursday, May 2nd, and you paid for our standard delivery service, you did not pay for an upgraded delivery service. Due to the delay and the subsequent bank holiday on Monday, May 6th, the delivery was rescheduled for Tuesday, May 7th. Regrettably, there was then a hiccup during the delivery process, as the courier initially delivered your framework to the wrong address. However, this was swiftly rectified, and the delivery was successfully made to you on the same day. We apologised for the inconvenience caused by this error and promptly refunded the delivery charge as a gesture of goodwill. I understand there was a subsequent concern regarding a missing item, but upon investigation, it was confirmed that both items from your order had indeed been delivered. Throughout this process, our sales team worked diligently to liaise with the couriers and resolve the situation as quickly as possible. Once again, we apologise for any delay or inconvenience you experienced with the delivery of your order. Kind regards, Sam (Gazeboshop)

Posted 1 year ago

“Beware; sadly the company believe that it is quite alright to misrepresent the products they sell. Buy a gazebo with a bag and don't expect the bag to fit the gazebo, it's likely to be different in every dimension. Speak to them about it and they couldn't care less. They'll just tell you it's a storage bag (so what are the handles for?) and so they are under no obligation to supply one that fits.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback. To clarify; Yes, all of our pop up gazebos are supplied with a drop over gazebo storage bag when first purchased. The bag supplied is designed to protect the gazebo frame and canopy during storage and/or transportation. The bag is purposefully shorter than the overall height of the collapsed gazebo (as seen in photos on the product page) to aid with transportation as many of our customers choose to stand their gazebos upright/vertically during transit. The bag allows for the unit to be packed away without it being laid on the floor – particularly helpful in wet weather or when the gazebo unit has been erected on a muddy site. We do sell a robust, heavy duty wheeled gazebo bag – this is available to purchase if you eventually look to upgrade. Regards, Sam (Gazeboshop)

Posted 2 years ago

“Just to be transparent with future customer, I got some issue on the delivery service that being served. I made an order a couple of hours before the cut-off time (13:00PM) to utilised next-working day delivery but it won't fulfils the delivery policy and advertising. Therefore, delivery charges are completely ripe-off from customer point of view.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your feedback. We take customer satisfaction very seriously at Gazeboshop and strive to provide our customers with the best possible products and level of service we can. As my colleague has already explained, your order was dispatched from our warehouse the same day, unfortunately all courier services have been overwhelmed and under exceptional pressure this week due to the loss of a major UK courier firm. On occasion next working day deliveries aren’t always possible (due to external factors) and this is covered in our delivery and returns policy (*next working day deliveries are not guaranteed). Once again we are very sorry for the delay in delivering your order. Kind regards, Sam (Gazeboshop)

Posted 2 years ago

“Review from Rob Savage Sudbury Suffolk. I purchased my initial gazebo from this company a couple of years ago, the frame is fine, does the job. After a couple of years, fair wear and tear the roof needed replacing. Along with a new roof I purchased 3 other gazebos. The replacement roof I purchased has several blemishes in already and leaks in multiple places. I contacted the company and supplied images as requested, there are more than i actually sent. The company replied the roof it is getting caught in the frame! The holes and flaws don't tie in with this suggestion and if this was the case then surely this is one huge design flaw and is not fit for purpose. They also advised to take the whole canopy off every day. I would imagine taking this off everyday and putting it back on would cause more damage. Anyone is welcome to come and inspect my roof before making a purchase as I am telling the truth and can prove it. I await their reply. After all they have their name badge on the front of the gazebo, and I would glady advise peope of what has happened to my canopy roof after approximately 2 months. The gazebo is stored upright every evening and nothing touches the roof. The canopy is poor quality and leaks also on the seam on the front. Maybe I should wrap it up in the box to not void the worthless warranty? I have given them the opportunity to reconsider but being a returning customer to this company I would have expected better rather than a fob off based on their opinion. I am at Wishes Card Sahop Borehamgate Centre Sudbury Suffolk should anyone care to view before buying a gazebo. Buyer make up your own mind but I have the receipt of when this was bought. Rob 07546 711797”

Helpful Report

Posted 2 years ago

Hello, Thank you for your feedback. We take customer satisfaction very seriously at Gazeboshop and strive to provide our customers with the best possible products and level of service we can. I understand from my colleague that she has emailed you and explained that we need you to return the canopy to us for closer inspection and quality control checks - this will allow us to determine whether there is a manufacturers fault with the canopy. If we find that it is indeed manufacturers fault, we will replace/send you out a new canopy. Kind regards, Sam (Gazeboshop)

Posted 2 years ago

“I spent £530 on a gazebo …. It seems fine it’s self but whilst the bag (with carry handles ) supplied is heavy duty it doesn’t cover fully . When loading in and out of a van it’s exposed metal feet risk scratching other items within the van ( like a motorbike ) I contacted this company to highlight the ( strange to me ) problem that I found this unusual as I’d spent far less on other gazebos that included a protective bag of which whole kit would house and likewise keep its self clean/ protected from other items or keep from damaging others …. After being palmed off a few times from them on email I’ve asked ( more than once ) to speak to a manager but now being ignored …. So seems they are not best to deal with”

Helpful Report

Posted 3 years ago

Hi, Thank you for your feedback. To clarify; Yes, all of our pop up gazebos are supplied with a storage bag when first purchased. The bag supplied is designed to protect the gazebo frame and canopy during storage and/or transportation. The bag is purposefully shorter than the overall height of the collapsed gazebo (as seen in photos on the product page) to aid with transportation as many of our customers choose to stand their gazebos upright/vertically during transit. The bag allows for the unit to be packed away without it being laid on the floor – particularly helpful in wet weather or when the gazebo unit has been erected on a muddy site. We do sell a robust, heavy duty wheeled gazebo bag – this is available to purchase if you eventually look to upgrade. Please don’t hesitate to get in touch should you have any further questions. Regards, Sam (Gazeboshop)

Posted 3 years ago

“Received my 4mtr x 8mtr gazebo yesterday , had to wait a little extra due to being out of stock ,, but now it’s here ,, WOW 🤩,, the quality is incredible, looks absolutely fantastic, thankyou 😁”

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Posted 4 years ago

“Less than 2 months use (during summer) the seam in the roof has a tear. They refuse to replace this until I send the roof back to them (at my expense) so they can inspect the damage before deciding if they will replace. Spent just under £800. If this what happens in summer, goodness knows what will happen in autumn and winter.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your feedback. We take customer satisfaction very seriously here at Gazeboshop. To clarify what my colleagues have already explained to you: we need you to return the canopy to us for closer inspection and quality control checks - this will allow us to determine whether there is a manufacturers fault with the canopy. If we find that it is indeed a manufacturers fault we will replace/send you out a new canopy. Kind regards, Sam (Gazeboshop)

Posted 4 years ago

“The most recent reviews must be made up, response to emails terrible, no answer on phone must have tried 30 times over 2 days, order late and parts missing, lets see how long before they blame covid. Covid does not stop you answering a phone or sending an email to keep customers informed that's all I asked for, problem is the product is great as I have bought some before customer service terrible 8/7/21”

Helpful Report

Posted 4 years ago

Hello, Thank you for your feedback. We take customer satisfaction very seriously here at Gazeboshop. We are very sorry to hear that you were not satisfied with the service that you received from us on this occasion. The team are dealing with an unprecedented amount of calls and emails and are working extremely hard to keep customers up to date and endeavour to provide regular updates. I understand from my colleague, that frustratingly our couriers lost one of your parcels and then promised to re-deliver on the Wednesday (of which they never did). Please accept our apologies for this. Oddly, your email chasing its whereabouts then went into our junk mailbox and was sadly not picked up by the team. I believe you then emailed again and my colleague phoned you back to inform you that a new black canopy was being sent out. We are very sorry for the missed communication and delay with getting a new canopy out to you. To address your point regarding “made up” reviews - I can assure you all reviews left on this platform are genuine as they must be verified with an order number/email address. Kind regards, Sam (Gazeboshop)

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Gazeboshop Reviews