Gazeboshop Reviews

Name: Gazeboshop
Address: Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Banbury
Rating: 4.64

4.6 Rating 1,087 Reviews

90 %

of reviewers recommend Gazeboshop

Company Reviews

Product Reviews

Metrics

4.6

Based on 1,087 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Gazeboshop 5 star review on 23rd September 2026

108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Weights seem good. Delivery awful - The parcel was delivered 15/09/26 - left on the doorstep by 12:55 despite an email sent at 11:05 saying it would be delivered between 13:47 and 14:47 and someone needed to be at home to recieve it. I made an effort to get back home by 13:47 and was back 50 minutes earlier than that only to find the parcel on the doorstep. The next day I got an email saying the parcel had not been delivered as the driver was unable to access the property! I suggest you use a courier who is reliable and does what they say in their emails.”

Helpful Report

Posted 5 days ago

Hi, Thank you for taking the time to leave a review. We’re pleased to hear that you’re happy with the weights, but we’re very sorry about the delivery experience. We completely understand your frustration, particularly as you made an effort to be home within the delivery window provided, only to find that the parcel had already been left on your doorstep. We’ll raise your feedback with the courier to help ensure this is addressed. Thank you again for bringing this to our attention, and we apologise for the inconvenience caused. Kind regards, Sam

Posted 1 day ago

“Good company but I had to return the gazebo as it was too small and pay a return fee of £40, a bit steep considering I only paid £25 for delivery”

Helpful Report

Posted 3 weeks ago

Hi John, Thanks for your feedback. We’re sorry to hear the gazebo wasn’t the right size for your requirements. We appreciate that the return cost may have been disappointing. As outlined in our returns policy, customers are responsible for the cost of returning unwanted items to us, which can vary depending on the size and weight of the product. We’re pleased you otherwise had a positive experience with us, and thank you for choosing us. Kind regards, Sam

Posted 2 weeks ago

“We previously purchased a 3mtr x 3mtr gazebo as was totally satisfied. We had the need to purchase and further gazebo and decided on a 4.5 mtr x 3mtr. Assembly is straight forward, however seeing daylight along a stitched seem contacted the Gazebo shop who state that it's perfectly normal. I find it hard to believe as the remainder of the cover doesn't show daylight and the seems are covered. Our previous gazebo didn't show daylight through seems, so how can this be perfectly normal? It beggars belief!!”

Helpful Report

Posted 1 month ago

Hi David, Thank you for your review and for your continued custom. We're pleased to hear that you were happy with your previous gazebo and found the assembly of your new 3m x 4.5m gazebo straightforward. Following your review, I spoke with our sales team, who reviewed the issue you raised regarding light being visible along part of a stitched seam. The small pinholes visible in this area are a normal part of the manufacturing process and are used as guide points to ensure the canopy panels are accurately aligned and stitched together. These pinholes do not affect the strength, waterproofing, weather resistance or overall performance of the canopy. We appreciate that this may appear different to your previous gazebo and understand why it raised concerns. However, we can confirm that the canopy has been manufactured correctly and is fully fit for purpose. Thank you again for your feedback, and if we can assist further, please do not hesitate to contact us. Kind regards, Sam

Posted 1 month ago

“I have been very happy our Trader 32 gazebo for the last 3 years. However, due a tear that happened in strong winds I ordered a replacement canopy. The replacement canopy is not of same quality. It is not poor quality but allows 50% more light, and subsequently more heat, than the original version. Disappointing”

Helpful Report

Posted 2 months ago

“I haven’t received it yet! You didn’t accept my order and asked for photos of my frame. I needed it for last week but it’s due today sometime You don’t have my first choice colour”

Helpful Report

Posted 2 months ago

Hi Sally, Thank you for taking the time to leave your review. We’re sorry to hear about the frustration caused by the delay and the change to your order. When we contacted you regarding the colour availability, we also asked for photos of your existing frame so we could ensure the replacement canopy was compatible. We couldn’t initially locate a previous order for the specific 3mx6m 50 Series frame, so our team wanted to double-check this before proceeding to make sure you received the correct product. After reviewing the details, we were able to confirm that you do have one of our frames. You then chose to change the colour to one that was available, and we arranged for this to be sent out to you as quickly as possible. We appreciate that you needed the canopy sooner and apologise for any inconvenience this caused. We hope it has now arrived safely and that you’re happy with the replacement. Kind regards, Sam

Posted 2 months ago

“Order collected but found on return home and opening one part was wrong, took 5 days to get correct part delivered.”

Helpful Report

Posted 10 months ago

Hi Chris, Thank you for your feedback and for taking the time to leave a review. We’re sorry that your order was mixed up and you received a set of sidewalls instead of the two canopy roofs. I understand from my colleagues that this was rectified promptly, with the correct canopy sent out and the sidewalls returned free of charge. We always strive to ensure orders are accurate and delivered smoothly, and we appreciate your patience while we resolved this. We’re glad everything is now correct and hope you’re happy with your items. Thank you for choosing us! Kind regards, Sam

Posted 10 months ago

“The LED light is great works very well. I have to say the one stop delivery at £15 was not great. I would suggest an option for normal delivery at a cheaper cost”

Helpful Report

Posted 11 months ago

Hi John, Thank you for your review – we're really glad to hear you're happy with the LED light! We appreciate your feedback regarding the delivery cost. We're currently reviewing our delivery options and pricing, so your comments will definitely be taken into consideration. Thanks again for sharing your thoughts. Kind regards, Sam

Posted 11 months ago

“We needed a gazebo as had a few weeks of entertaining visitors & wanted to ensure we were still able to give an outside experience no matter what the weather held in store, so we went to the Gazeboshop. We chose a dark green gazebo as it matched our existing garden furniture perfectly but were told the dark green was a special order & they wouldn't be able to get it to us in their normal seven day delivery time & quoted fourteen days which suited us & would have ensured the gazebo was delivered in time for our first visitors. However, after the fourteen days we contacted them as hadn't heard anything & were told the container had been delayed by a week & to call them the following Monday. We contacted them as requested & were told the container was now due in two weeks! When the two weeks were up we contacted them again to be told it had been delayed again & they had received assurances it would be in the following Monday. We were then informed that they had received the gazebo but not the sides we had ordered & asked if we wanted the gazebo delivered straight away & the sides at a later date which we agreed to. I don't know what happened but we received the sides before the gazebo which we found ridiculous. The gazebo arrived too late for what we intended it for but I'm sure will come in handy over the winter & next summer for those impromptu bbq's. To be honest we've erected the gazebo (without the sides) & everything seems to be ok, but will completely erect it once the rain stops in Wales. It is a very good quality which you would expect for the price & we hope to get many years of enjoyment out of it. In Gazeboshops defence, they did offer to send out an alternative colour & said they could get it to us quicker but we declined.”

Helpful Report

Posted 11 months ago

Hi Mark, Thank you for taking the time to leave such a detailed review. We're really pleased to hear that you're happy with the quality of the gazebo and that it complements your garden furniture so well. We’re truly sorry for the delays you experienced with your order and appreciate your patience and understanding throughout. We understand how disappointing it must have been for the gazebo to arrive too late for your original plans, especially when it was intended for hosting guests. We also acknowledge the confusion around the delivery of the sides before the gazebo – that certainly isn’t the experience we aim to provide. That said, we’re glad to hear you were eventually able to get everything and that the gazebo is now up (at least partially!). We hope you get plenty of great use out of it, rain or shine! Thanks again for your honest feedback – we’ll be using it to help improve our communication and processes moving forward. Kind regards, Sam

Posted 11 months ago

“Our gazebo looked really good at first. I was impressed that the material appeared to be strong. So we were happy to have our gazebo up in the garden for half the year. By the second summer, the roof/canopy had failed, having become weakened by, I assume, exposure to sunlight. I bought another canopy. This one has also failed after two years, as has one of the side panels. Not quite as rugged as I had hoped.”

Helpful Report

Posted 1 year ago

Hello Barrie, Thank you for sharing your experience with us. We're sorry to hear that the gazebo canopy did not hold up as expected over time. Please note that our polyester canopies and sidewalls come with a 12-month warranty and can weaken after prolonged use. While we strive to provide durable products, factors like extended sun exposure can lead to wear and tear. We do offer a premium 500gsm PVC water-resistant fabric option, which comes with a 2-year warranty and is perfect for long-lasting outdoor use where extra strength and protection are needed. This option will be added to our website soon, but in the meantime, please contact us directly if you would like more information. We truly appreciate your feedback, and if there’s anything we can do to assist you further, please don’t hesitate to reach out. Kind regards, Sam

Posted 1 year ago

“We are happy with the items but when delivered they were left at the schools back gate, luckily a member of staff noticed them. They could have been stolen.”

Helpful Report

Posted 1 year ago

Hello Janice, Thank you for your feedback – we’re really pleased to hear you're happy with the items. We sincerely apologise for the delivery experience. Leaving the goods unattended at the back gate of the school is certainly not what we expect from our courier service. We always instruct our drivers to ensure deliveries are made safely and securely - ideally handed over to a member of staff or left in a clearly designated safe place. For security reasons, we only allow couriers to leave goods unattended if specifically requested by the customer. We’ll be following up with the courier to reinforce this and help prevent similar issues in the future. Thank you again for bringing this to our attention, and we appreciate your understanding. Kind regards, Sam

Posted 1 year ago

“Not as easy to erect as in the video. Had to loosen all the Allen key bolts as it would not erect. Took 2 hours then needed 3 people”

Helpful Report

Posted 1 year ago

Hello Marco, Thank you for your feedback. We’re sorry to hear the assembly was more challenging than expected and appreciate you sharing your experience. If you need any further assistance or tips, please don’t hesitate to reach out - we’re here to help! Kind regards, Sam

Posted 1 year ago

“Gazebo itself is good but disappointed that there is no carrying bag for the canopy and the main bag doesn’t have wheels to help move it as it is very heavy.”

Helpful Report

Posted 1 year ago

Hello Sarah, Thank you for your feedback - we’re really pleased to hear you’re happy with the gazebo itself. We completely understand your concerns regarding portability. While wheeled bags aren’t supplied as standard, we do offer a range of storage options, including wheeled gazebo bags, which can make transport much easier. You can view and purchase them here: https://www.gazeboshop.co.uk/gazebo-accessories/storage-bags/. Thanks again for your review and for choosing Gazeboshop! Kind regards, Sam

Posted 1 year ago

“Our experience with this shop was a mixture as we received an item that was fine however the picture was quite misleading. On the other hand, the return and refund was handled efficiently and quickly”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your experience. We're glad to hear the item you received was satisfactory, but we apologise for any misunderstanding regarding the images on our site. We aim to be as clear as possible and appreciate your feedback. It's great to know that the return and refund process met your expectations, and we always strive to handle those efficiently. If there's anything else you'd like to discuss or if we can assist you further, please feel free to reach out. Kind regards, Sam

Posted 1 year ago

“Problems with colour even after phoning ordering with two different colours both turned up the same luckily just what i wonted”

Helpful Report

Posted 1 year ago

“Got poor information on the telephone which delayed completion of order. Otherwise all was okay”

Helpful Report

Posted 1 year ago

Hi Steve, Thank you for your feedback. I'm sorry to hear about the confusion and delay regarding your order. I understand you spoke with my colleague regarding the availability of a 3m x 4.5m gazebo in PVC fabric. Your enquiry was referred to our suppliers in China to confirm whether this was possible, which unfortunately caused a short delay. Once we received their response, our sales team advised that this option wasn’t available, and you subsequently placed an order for one of our stocked ripstop polyester gazebos online. I appreciate your patience throughout the process and thank you again for your order. Kind regards, Sam

Posted 1 year ago

“The frame itself is amazing. Heavy duty and quality had a few strong gusts of wind but it did not fall. The problem however ever is that I think 2 of the walls when opening the box was ripped/ stretched meaning I could see through the wall but it was exactly ripped.”

Helpful Report

Posted 1 year ago

Hello Adnan, Thank you for your feedback! We're thrilled to hear that you found the frame to be heavy duty and resilient. Kind regards, Sam

Posted 1 year ago

“Postage for purchasing Gazebo spares is extremely expensive..... which is a real shame because the gazebo that we purchased from them is very good quality...”

Helpful Report

Posted 1 year ago

Hello Wendy, Thank you for your feedback - we really appreciate you taking the time to share your thoughts. We’re so pleased to hear you’re happy with the quality of your gazebo, but we’re sorry to hear you found the postage costs for spare parts disappointing. We understand that shipping charges can feel high, especially for smaller items, and we’re actively looking into more cost-effective options without compromising the speed and reliability of our delivery service. Your feedback is valuable and helps us improve - so thank you again for highlighting this. If there’s anything else we can help with or if you have any questions about your order, please don’t hesitate to get in touch. Kind regards, Sam

Posted 1 year ago

“We are yet to use the Gazebo . Purchase and delivery was efficient. Box was damaged. No obvious damage to the item. Very heavy and requires a bag with wheels ideally.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback! We're glad to hear that the purchase and delivery process went smoothly. We apologise for the box being damaged during shipping, though it's great to know the item itself arrived safely. We also appreciate your note on the weight of the gazebo. We will be introducing heavy-duty wheeled bags to our range of accessories very soon to help with the transportation of our frames. Kind regards, Sam

Posted 1 year ago

“Firstly, the frame is very sturdy and heavier than I expected which is a good thing. In the past 4 years it has survived several severe storms and looks like it will continue to do so for years to come. Sadly the same can not be said for the canopy. I am about to order my 2nd replacement so these only last about 12-18 months before deteriorating and shredding. I wish they could provide something more durable as they are quite expensive (currently £98+£15p&p), in fact I am tempted to order something off amazon costing only £25-£30 as even if I have to replace every year would be far cheaper than the stock one. This is a shame as otherwise it is an ideal gazebo, with plenty of head clearance. If you are only going to put it up occasionally then I would probably still recommend it but for extended periods I am currently on the fence.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review! We're pleased to hear that the frame has held up well during severe storms and remains sturdy. We understand your frustration with having to replace the canopy frequently. However, please note that our gazebos are designed for regular use, and we do not recommend leaving them up for extended periods outdoors without supervision. We also advise against purchasing a replacement canopy from Amazon, as it may not be compatible with our frame and could void the warranty if any damage occurs during severe weather. We can't guarantee that third-party canopies will provide the same level of durability in windy conditions. We appreciate your feedback and hope this helps clarify things! Kind regards, Sam

Posted 1 year ago

“The gazebo banner came without the bottom arm and I haven’t been able to use it.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback, and we sincerely apologise for the missing bottom arm on your gazebo banner. We did reach out to you on January 10th, 2025, to rectify the situation, and we'd appreciate it if you could get in touch with us so we can resolve this as quickly as possible. We’re here to help! Kind regards, Sam

Posted 1 year ago

Gazeboshop is rated 4.6 based on 1,087 reviews