Gazeboshop Reviews

Name: Gazeboshop
Address: Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Banbury
Rating: 4.63

4.6 Rating 829 Reviews

90 %

of reviewers recommend Gazeboshop

Company Reviews

Metrics

4.6

Based on 829 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Gazeboshop 5 star review on 2nd September 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Our gazebo looked really good at first. I was impressed that the material appeared to be strong. So we were happy to have our gazebo up in the garden for half the year. By the second summer, the roof/canopy had failed, having become weakened by, I assume, exposure to sunlight. I bought another canopy. This one has also failed after two years, as has one of the side panels. Not quite as rugged as I had hoped.”

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Posted 3 days ago

“We are happy with the items but when delivered they were left at the schools back gate, luckily a member of staff noticed them. They could have been stolen.”

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Posted 1 month ago

Hello Janice, Thank you for your feedback – we’re really pleased to hear you're happy with the items. We sincerely apologise for the delivery experience. Leaving the goods unattended at the back gate of the school is certainly not what we expect from our courier service. We always instruct our drivers to ensure deliveries are made safely and securely - ideally handed over to a member of staff or left in a clearly designated safe place. For security reasons, we only allow couriers to leave goods unattended if specifically requested by the customer. We’ll be following up with the courier to reinforce this and help prevent similar issues in the future. Thank you again for bringing this to our attention, and we appreciate your understanding. Kind regards, Sam

Posted 1 month ago

“Not as easy to erect as in the video. Had to loosen all the Allen key bolts as it would not erect. Took 2 hours then needed 3 people”

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Posted 2 months ago

Hello Marco, Thank you for your feedback. We’re sorry to hear the assembly was more challenging than expected and appreciate you sharing your experience. If you need any further assistance or tips, please don’t hesitate to reach out - we’re here to help! Kind regards, Sam

Posted 2 months ago

“Gazebo itself is good but disappointed that there is no carrying bag for the canopy and the main bag doesn’t have wheels to help move it as it is very heavy.”

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Posted 2 months ago

Hello Sarah, Thank you for your feedback - we’re really pleased to hear you’re happy with the gazebo itself. We completely understand your concerns regarding portability. While wheeled bags aren’t supplied as standard, we do offer a range of storage options, including wheeled gazebo bags, which can make transport much easier. You can view and purchase them here: https://www.gazeboshop.co.uk/gazebo-accessories/storage-bags/. Thanks again for your review and for choosing Gazeboshop! Kind regards, Sam

Posted 2 months ago

“Our experience with this shop was a mixture as we received an item that was fine however the picture was quite misleading. On the other hand, the return and refund was handled efficiently and quickly”

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Posted 2 months ago

Hello, Thank you for sharing your experience. We're glad to hear the item you received was satisfactory, but we apologise for any misunderstanding regarding the images on our site. We aim to be as clear as possible and appreciate your feedback. It's great to know that the return and refund process met your expectations, and we always strive to handle those efficiently. If there's anything else you'd like to discuss or if we can assist you further, please feel free to reach out. Kind regards, Sam

Posted 2 months ago

“Problems with colour even after phoning ordering with two different colours both turned up the same luckily just what i wonted”

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Posted 3 months ago

“Got poor information on the telephone which delayed completion of order. Otherwise all was okay”

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Posted 4 months ago

Hi Steve, Thank you for your feedback. I'm sorry to hear about the confusion and delay regarding your order. I understand you spoke with my colleague regarding the availability of a 3m x 4.5m gazebo in PVC fabric. Your enquiry was referred to our suppliers in China to confirm whether this was possible, which unfortunately caused a short delay. Once we received their response, our sales team advised that this option wasn’t available, and you subsequently placed an order for one of our stocked ripstop polyester gazebos online. I appreciate your patience throughout the process and thank you again for your order. Kind regards, Sam

Posted 4 months ago

“The frame itself is amazing. Heavy duty and quality had a few strong gusts of wind but it did not fall. The problem however ever is that I think 2 of the walls when opening the box was ripped/ stretched meaning I could see through the wall but it was exactly ripped.”

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Posted 4 months ago

Hello Adnan, Thank you for your feedback! We're thrilled to hear that you found the frame to be heavy duty and resilient. Kind regards, Sam

Posted 4 months ago

“Postage for purchasing Gazebo spares is extremely expensive..... which is a real shame because the gazebo that we purchased from them is very good quality...”

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Posted 4 months ago

Hello Wendy, Thank you for your feedback - we really appreciate you taking the time to share your thoughts. We’re so pleased to hear you’re happy with the quality of your gazebo, but we’re sorry to hear you found the postage costs for spare parts disappointing. We understand that shipping charges can feel high, especially for smaller items, and we’re actively looking into more cost-effective options without compromising the speed and reliability of our delivery service. Your feedback is valuable and helps us improve - so thank you again for highlighting this. If there’s anything else we can help with or if you have any questions about your order, please don’t hesitate to get in touch. Kind regards, Sam

Posted 4 months ago

“We are yet to use the Gazebo . Purchase and delivery was efficient. Box was damaged. No obvious damage to the item. Very heavy and requires a bag with wheels ideally.”

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Posted 6 months ago

Hello, Thank you for your feedback! We're glad to hear that the purchase and delivery process went smoothly. We apologise for the box being damaged during shipping, though it's great to know the item itself arrived safely. We also appreciate your note on the weight of the gazebo. We will be introducing heavy-duty wheeled bags to our range of accessories very soon to help with the transportation of our frames. Kind regards, Sam

Posted 6 months ago

“Firstly, the frame is very sturdy and heavier than I expected which is a good thing. In the past 4 years it has survived several severe storms and looks like it will continue to do so for years to come. Sadly the same can not be said for the canopy. I am about to order my 2nd replacement so these only last about 12-18 months before deteriorating and shredding. I wish they could provide something more durable as they are quite expensive (currently £98+£15p&p), in fact I am tempted to order something off amazon costing only £25-£30 as even if I have to replace every year would be far cheaper than the stock one. This is a shame as otherwise it is an ideal gazebo, with plenty of head clearance. If you are only going to put it up occasionally then I would probably still recommend it but for extended periods I am currently on the fence.”

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Posted 7 months ago

Hello, Thank you for your review! We're pleased to hear that the frame has held up well during severe storms and remains sturdy. We understand your frustration with having to replace the canopy frequently. However, please note that our gazebos are designed for regular use, and we do not recommend leaving them up for extended periods outdoors without supervision. We also advise against purchasing a replacement canopy from Amazon, as it may not be compatible with our frame and could void the warranty if any damage occurs during severe weather. We can't guarantee that third-party canopies will provide the same level of durability in windy conditions. We appreciate your feedback and hope this helps clarify things! Kind regards, Sam

Posted 6 months ago

“The gazebo banner came without the bottom arm and I haven’t been able to use it.”

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Posted 7 months ago

Hello, Thank you for your feedback, and we sincerely apologise for the missing bottom arm on your gazebo banner. We did reach out to you on January 10th, 2025, to rectify the situation, and we'd appreciate it if you could get in touch with us so we can resolve this as quickly as possible. We’re here to help! Kind regards, Sam

Posted 7 months ago

“BOUGHT TWO GAZEBO'S NOW BUT AFTER SENDING THREE EMAILS ASKING QUESTIONS ETC ABOUT THE PRODUCTS REALISE I WAS TALKING TO A MACHINE NOT A REAL PERSON CUSTOMER SERVICE SUCKS BUT HAS A GOOD SETUP AT TAKING YOUR MONEY VERY EASILY I JUST FELT LIKE ANOTHER CUSTOMER NEXT ETC”

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Posted 3 years ago

Hello, Thank you for your feedback. We take customer satisfaction very seriously here at Gazeboshop. We are very sorry and disappointed to hear that you were not satisfied with the service that you received from us on this occasion. We acknowledged receipt of your email enquiry and my colleague emailed you (on more than one occasion) with the URL link to the gazebo product you were looking to purchase and explained that you would need to place your order online. As an e-commerce website, we are unable to take stock gazebo orders over the phone. Once again we are very sorry to hear that you were not satisfied with the service you received from us. Kind regards, Sam (Gazeboshop)

Posted 3 years ago

“A really sturdy good quality gazebo, super fast delivery but unfortunately customer service is appalling.”

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Posted 3 years ago

Hello, Thank you for your feedback. We take customer satisfaction very seriously here at Gazeboshop. We are very sorry and disappointed to hear that you were not satisfied with the service that you received from us on this occasion. We’re sorry that we were unable to fulfil your gazebo order with regards to the preferred colour choice. We do our best to keep the website up to date with available stock and unfortunately, your order was processed before we had a chance to review the website. To clarify my colleague got in touch with you the day after you ordered, and you were offered another colour, to wait for your colour to come back into stock or a full refund. Once again, we’re sorry we were unable to fulfil your order. Kind regards, Sam (Gazeboshop)

Posted 3 years ago

“We ordered 2 off 3m x6m Gazabos they arrived on time without any hitches The assemble was easy and they went up really quickly Very happy so far”

Gazeboshop 3 star review on 21st April 2022

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Posted 3 years ago

“We are delighted with the gazebo now that it has finally arrived but we found the process of buying the gazebo difficult and there was poor communication from the sales department.”

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Posted 4 years ago

Hello, Thank you for your feedback. We take customer satisfaction very seriously here at Gazeboshop so I can only apologise for the poor communication. I am, however, pleased to hear you're happy with your printed order. As I understand it, the day you called to chase your orders whereabouts was also the day it arrived with us in the warehouse. I can assure you we would have called you at this point to provide the relevant details regarding delivery. Please be assured that the team are answering the phones and are working extremely hard to keep customers up to date and endeavour to provide regular delivery updates as soon as they’re notified. We have been receiving an unprecedented amount of calls recently so it is taking the team slightly longer to respond to everyone. Once again we are very sorry to hear that you were not satisfied with the service you received from us. Kind regards, Sam (Gazeboshop)

Posted 4 years ago

“I ordered the heavy duty 3mx3m gazebo on 29th May, have just taken delivery, this gazebo is supposed th be heat sealed, however I have noticed at least 3 small holes on the canopy. I spent almost £240 and expect a lot more. I have been calling and no reply The stitching is quite untidy and this is where the leak is I've had cheaper gazebos that lasted more than a few days.”

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Posted 5 years ago

Hello, we are very sorry to hear that you were not totally satisfied with the gazebo canopy you received from us. In order to investigate the fault with your canopy further could you please email us on sales@gazeboshop.co.uk with your name and order details etc (including pictures of the canopy) and we can look into this for you. We take customer satisfaction very seriously here at Gazeboshop and we apologise that you have been unable to get through to a member of our team.

Posted 5 years ago

“Bought the heavy duty 3m x 3m gazebo. We are impressed by the gazebo. Only buy though if you are prepared to buy another bag. The one supplied is a health and safety hazard, not suitable for lifting. The length means that the gazebo falls out one end as the toggle is insufficient to keep it secure. Tried to organise an exchange but the company was not prepared to do this.”

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Posted 6 years ago

“Hi I had a couple of broken parts on the steel frame Gazebo I bought. All plastic a foot and an elbow type top piece. I still haven't had the replacement parts despite a phone vcall and two emails with photos of the broken bits and the packaging. Still waiting to have a call to tell me they are sending the parts.”

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Posted 7 years ago

Hi Rob, Further to our telephone conversation, it seems the reason that the photographs that were sent through to us must have been over 10 megabytes, which exceeds the size of file we can receive through our email system so we never got to see the photographs. Today we have dispatched the parts that were damaged while the goods were in transit to you . Please accept our apologies for not getting back to you sooner.

Posted 7 years ago

“Decent price, fast delivery and a good promotional discount. I would rate the product quality as 3.8 out of 5. No doubt the Gazeboshop sell some premium Gazebos at a higher price. For what I paid I guess its very decent and portable.”

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Posted 7 years ago

Gazeboshop is rated 4.6 based on 829 reviews