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Gazeboshop Reviews

4.6 Rating 490 Reviews

89 %

of reviewers recommend Gazeboshop

Company Reviews

4.6

Based on 490 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Gazeboshop 5 star review on 9th October 2023

Gazeboshop 5 star review on 9th October 2023

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Gazeboshop 5 star review on 27th April 2023

Gazeboshop 5 star review on 25th March 2023

50

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered a 'heavy duty' gazebo, with sides & later purchased the recommended heavy weights for feet last year...at a total cost of around £450. We used this gazebo in our small back garden which is sheltered on all sides. It's predecessor was a B&Q pop up which lasted (in all weathers) 15 years. We were extremely disappointed (to say the least) to find the roof has somehow collapsed & all the rain has pooled on one corner causing the cover to rip On contacting The Gazebo Shop the reply we had was: Unfortunately the damage caused is not cover under warranty. Our gazebos are not permanent structures and should not be left unattended. So if you're planning to purchase this heavy duty gazebo you must not leave it up attended overnight but just put up & take down each time you want to use it - how ridiculous! I rang & spoke to the manager/owner? who was immediately on the defensive and extremely rude & unhelpful. Save yourself £100’s of pounds and buy a cheaper (B&Q type) as they last much much longer and you haven’t got to deal with RUDE people either!”

Posted 4 years ago

“My company ordered a few Gazebos at 8am which the website stated they would be delivered next day. I ordered them online and paid for them receiving a confirmation email of our order. Presuming they would be delivered on time. We permitted a further 7 days for delivery on top of the next day delivery which was quoted in order to allow for slower delivery times. We went out on a full day of business for our company and this company did not respond until 6.5 hours after we purchased them from their online store. They emailed to state that they had attempted to call, however we have no missed calls on our company phone and no voicemails either. We called them as soon as we received the email that there were no gazebos available and that they their online catalogue doesn’t represent their stock levels at all. As a company who regularly purchase upwards of 30 Gazebos per year, we had come across one of their premium Gazebos in the course of business and wanted to give them a try at being our new supplier. However, absolutely not after the poor excuse for customer service that was given to us. There was no offer of a reduction off a higher model which was all they had remaining to cover their mistake, no alternative offered in the slightest. And generally no f’s given, they made no attempt to work with us to offer us something. As a result of not receiving these Gazebos we had to cancel 2 orders that we had taken immediately after purchasing as we had no reason to believe that they would not be with us. In this day and age to have an online store and fail to keep it up to date with stock levels is criminal. I would avoid using this company unless you call them up to check stock levels, their recording of stock is appalling online. As I didn’t receive the product I cannot rate on the quality hence why I couldn’t give a 1 star either as that would be unfair.”

Posted 3 years ago

Hello, We take customer satisfaction very seriously here at Gazeboshop and we value your feedback. We are sorry we were unable to fulfil your order and supply you with the two gazebos you ordered from us. The items you ordered were shown on the website as being in stock as we had been expecting a delivery of those goods on the 14th December 2020. Only to be told by the shipping company (on the evening of the 14th) that these goods had not yet been moved from a port in Europe where the vessel that was carrying these goods had been diverted too due to the port congestion at Felixstowe. We find ourselves in unprecedented times, with the chaos at the Port of Felixstowe presenting us with daily and everchanging challenges - goods scheduled for delivery are not arriving as planned and the information we are receiving from our carriers is minimal and provisional/subject to change on an hourly/daily basis. Sadly we can only work with the information we have so it has been very difficult to keep all product lines permanently updated due to the continual changes in schedules and delivery. On the rare occasion that we are unable to supply an item listed on our website, we get in contact with customers (as we did with yourself) the same day that the order is received. It is our company policy to inform all customers by phone or email the same day an order is received if we are unable to fulfil it on that day (as we did with yourself, Lynne). As we were not receiving accurate and firm dates from our shipping company as to when the container (carrying the goods you required) was to be delivered, we were unable to confirm to you when the goods you ordered would be available. We accept customer orders in good faith and on the guarantee that shipments are delivered to us on time. We are sad to read that you were not satisfied with the service that you received from us on this occasion. Our team did their best and gave you the facts as they knew them at that time. To address your point regarding notifications for items out of stock; we are in the process of updating our website, our new site will go live over the next couple of months and will include live stock availability. Kind regards, Sam (Gazeboshop)

Posted 3 years ago

“First class service and great product. Very helpful staff”

Posted 6 months ago

“Thanks again for amazing gazebo .it's so strong and it's just perfect .it's lovely and warm as well .on so happy with it. Thanks”

Gazeboshop 5 star review on 8th June 2021

Posted 2 years ago

“Ordered a 3m by 3m pop up gazebo on a Sunday,came two days later on the Tuesday,courier service very informative,gazebo is brilliant just like the photos on website,very straight forward to assemble,also had 4 standard sides which are great and extremely happy with,ordered the heaters and light combination that attaches to the gazebo roof very simple and sturdy and also give off lots of heat,not disappointed at all.I would highly recommend company and product and I would definitely use again in the future if I need to.”

Posted 2 years ago

“Did my research and ordered an Extreme Hex 50 3m x 3m gazebo for our garden patio here in Ireland. I've had cheap and cheerful before and finally decided that replacing a gazebo not fit for purpose every other year was not a good option. Time to find the dogs b's! The combination of CoVid19 and Brexit raised all sorts of challenges but the Gazeboshop team met and surmounted them all admirably. When we finally beat the import/export bureaucracy everything arrived as ordered and in perfect condition. I have now just erected our new gazebo on the patio in time for the Irish summer (ha ha!) and I have to say I am well impressed with the material and design quality of this kit. The metal frame is superbly engineered, roof and wall materials are strong and well assembled/stitched and the super strong zips and Velcro fastenings will ensure everything stays where it should! Excellent value for money. Looking forward to enjoying our new purple.people.eater gazebo. Well done Gazeboshop!”

Gazeboshop 5 star review on 7th April 2021

Gazeboshop 5 star review on 7th April 2021

Gazeboshop 5 star review on 7th April 2021

Posted 3 years ago

“Please put any notification somewhere on the site to call and make sure the item we pay for is in stock, I placed an order; and receiving an email next day morning as it's not in stock. when I need it in two days time. really upset about it.”

Posted 3 years ago

Hello, Thank you for your feedback. To clarify we contacted you on the working day we received your online order. To address your point regarding notifications for items out of stock; we are in the process of updating our website, our new site will go live over the next couple of months and will include live stock availability. Your opinion is important to us and we value your feedback. Kind regards, Sam (Gazeboshop)

Posted 3 years ago

“Taken delivery recently of my 2nd 4x8m 50 series, and a new roof for my first which we have given a serious battering in the last 3 years . I cannot recommend enough the quality of product and service!”

Posted 3 years ago

“Brought a steel trader gazebo after being advised it would be suitable to be up all year round and it can't cope with any wind!Have visited the company explaining the issues I was having and was instructed on how to stop legs from popping.One month it has failed despite following instructions.The material is tearing in the wind.This is my first ever gazebo and I have 1000kg in weight to anchor it and it's not enough as it rocks.If you want a permanent structure don't buy a gazebo”

Posted 3 years ago

“fantastic customer service and a great product for the price and did not flow away in the winds we have just had over the last 2 day recommend to all my friends but i would say it is best to buy the waits they sell as well.”

Posted 3 years ago

“We run a security company and urgently needed two high quality, durable gazebos with side panels, weights and guy ropes for festival and outdoor events. Having searched online we found Gazeboshop had exactly what we needed and could deliver quickly. Ordering was easy - they had all the accessories in stock - and delivery was when they said it would be - the very next day! The quality is excellent - they were set up together as one big gazebo and withstood some serious wind and rain. They even played a part in Glasthomebury. Absolutely delighted!”

Posted 3 years ago

“Very poor customer service, mucked around from start. Ordered a next day delivery tent (in stock) at nearly £700, no delivery, no update email, no contact from company. Called the company to find out what was happening, hadn't shipped order as received after 1pm. (There was a general couldn't care less attitude from the lady.) Called days later, new girl, nice on manner on phone and she checked status. Told no stock till 24th. "The lady who does online orders was supposed to get in touch with me". No one made any contact with me. Now waiting on a refund. Seriously, a very poor service. Now ordered a next day delivery from another company.”

Posted 3 years ago

“Friendly staff and very helpful. Great quality goods, very pleased with the whole transaction. Definitely recommend this company.”

Posted 6 years ago

“Order was suddenly not available after payment had gone through. Order arrived wrong, tables did not have the correct tabletop. After buying the Gazebo without the walls, I could not order a full Wall set afterwards. Ordered a "Half Wall Kit" which, based on the presented image, showed a full set of walls around the gazebo but the "Kit" was only one side of it, other sides could not be bought separately. Service quality is extremely poor, their live chat does not respond quickly, takes hours to communicate.”

Posted 6 years ago

We are very sorry to hear that you were not totally satisfied with the service that you received from us. As your review was posted anonymously we are unable to trace your order back to investigate what went wrong. If you can contact us with your details we will investigate what actually happened - Contact us on 01295 258922 or sales@gazeboshop.co.uk. We take customer satisfaction taken very seriously at Gazeboshop and we apologise for your recent experience.

Posted 6 years ago

“I’m extremely satisfied with the exceptional customer service provided! The team responded promptly to my inquiries and ensured that my gazebo was delivered on time for my event. Highly recommended!”

Posted 1 month ago

“We wanted a light weight popup gazebo purely for the garden. Ashleigh was so helpful advising but allowed us to make our own decision on 3mx2m aluminium product. Thank you all at Gazebo shop”

Posted 2 months ago

“We bought a replacement gazebo bag from Gazeboshop, as the one supplied with our gazebo (bought from a different supplier) had completely disintegrated. The new bag is much better, with wheels, and a better overall design.”

Posted 6 months ago

“Beware; sadly the company believe that it is quite alright to misrepresent the products they sell. Buy a gazebo with a bag and don't expect the bag to fit the gazebo, it's likely to be different in every dimension. Speak to them about it and they couldn't care less. They'll just tell you it's a storage bag (so what are the handles for?) and so they are under no obligation to supply one that fits.”

Posted 7 months ago

Hi, Thank you for your feedback. To clarify; Yes, all of our pop up gazebos are supplied with a drop over gazebo storage bag when first purchased. The bag supplied is designed to protect the gazebo frame and canopy during storage and/or transportation. The bag is purposefully shorter than the overall height of the collapsed gazebo (as seen in photos on the product page) to aid with transportation as many of our customers choose to stand their gazebos upright/vertically during transit. The bag allows for the unit to be packed away without it being laid on the floor – particularly helpful in wet weather or when the gazebo unit has been erected on a muddy site. We do sell a robust, heavy duty wheeled gazebo bag – this is available to purchase if you eventually look to upgrade. Regards, Sam (Gazeboshop)

Posted 7 months ago

“I have to say after having used Galatent for many many years, I looked at The gazeboshop after seeing an advert on facebook (popped up as was searching gazebos online no doubt?). originally the gazebo I wanted was not in stock and needed it for an event, I was then looking at going back to Galatent. Then!I saw the large 50mm 4m x 8m popup and thought.....um..... do I? don't I? I dropped the payment on it and it didnt arrive on the day expected :( so! I called up and spoke with a lovely young lady on the phone, she went away and came back a little while later to say it had been delayed but would arrive that day. It arrived later that day and boy is this thing big and heavy! VERY IMPRESSED with the quality of the gazebo and service. Will be purchasing more soon and taking advantage of the printing service for the next one.”

Posted 7 months ago

“Excellent product and superb customer service would 100% use again”

Posted 10 months ago

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Gazeboshop is rated 4.6 based on 490 reviews