Gazeboshop Reviews

Name: Gazeboshop
Address: Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Banbury
Rating: 4.61

4.6 Rating 877 Reviews

90 %

of reviewers recommend Gazeboshop

Company Reviews

Metrics

4.6

Based on 877 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Gazeboshop 5 star review on 6th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I was glad to have the gutter next day but would have chosen slower delivery for a lower price if that was available - the gutter itself looks well made and is the correct item.”

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Posted 49 minutes ago

“I bought a gazebo a few two years ago and it broke last week. I’ve got myself in such a panic thinking that I couldn’t fix it. I called your staff who helped me place an order thank you very much.”

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Posted 1 day ago

“Excellent products and superb service, my gazebo was just as described and great design. Looking forward to using it for many years as it is a very high quality product.”

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Posted 2 days ago

“Great product and their design team caught a small error and corrected it and still managed to get the gazebo delivered in a tight time frame. Customer service was great. Highly recommend!”

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Posted 3 days ago

“I contacted the sales department as I had an issue with the wheeled bag which ruined the canopy and the frame I expected to be replaced but they sent only tape , which I find it not fair , I paid a lot and the wheeled bag is not stable and caused the issue, not well response I expected to have a better solution from a well known company”

Helpful Report

Posted 1 week ago

Hello, Thank you for taking the time to share your feedback. We’re very sorry to hear about the issues you’ve experienced with your gazebo and wheeled bag. After reviewing your case, our team found that the gazebo had been placed into the wheeled bag upside down, which unfortunately caused it to scrape against the ground and damage the bag, frame, and canopy. In addition, we noticed that the bag ordered was a 3x4.5m size, while your gazebo is a 2x2m model. This size difference meant the gazebo wasn’t secured properly inside the bag, contributing to the instability and resulting damage. As a gesture of goodwill, we provided Tuff Tape to help repair the canopy. However, since the damage was due to incorrect use and the wrong bag size rather than a manufacturing fault, we weren’t able to offer a refund or replacement. We always aim to ensure our customers have a positive experience, and we appreciate your understanding in this matter. Kind regards, Sam

Posted 5 days ago

“Good service and quality.”

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Posted 1 week ago

Hi Paul, Thank you so much for your great review! We’re really pleased to hear that you received good service and are happy with the product quality. If there’s anything else we can help with, please feel free to get in touch. Kind regards, Sam

Posted 5 days ago

“Excellent service and product”

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Posted 2 weeks ago

Hi Emma, Thank you so much for your wonderful review! We’re delighted to hear that you had an excellent experience with our service and product. Your satisfaction is our top priority, and your feedback means the world to us! We’re here anytime you need assistance in the future. Kind regards, Sam

Posted 1 week ago

“received goods within one working day. Excellent”

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Posted 2 weeks ago

Hi Michael, Thank you for your fantastic review! We're thrilled to hear that your goods arrived so quickly. Providing excellent service is what we strive for, and your feedback makes it all worthwhile. We’re here for any future needs you may have. Kind regards, Sam

Posted 1 week ago

“I required some replacement bars for my storm damaged gazebo. The staff guided me to the correct purchase and the delivery arrived very promptly.”

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Posted 2 weeks ago

Hi John, Thank you so much for your review! We're really glad to hear that our staff could assist you in finding the right replacement bars and that your delivery was prompt. If you need anything else in the future, don't hesitate to reach out. Kind regards, Sam

Posted 1 week ago

“Great product and quick delivery.”

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Posted 3 weeks ago

Hi there, Thank you for your review! We're thrilled to hear that you’re enjoying your order and that our delivery was quick. Your satisfaction is our priority and we truly appreciate your feedback. If you need anything else, feel free to reach out! Kind regards, Sam

Posted 1 week ago

“I just wanted to say a huge thank you to Gazeboshop for supplying my new 3x3m gazebo. The print quality is absolutely outstanding — I couldn’t be happier with how it looks. The images are sharp, vibrant, and really showcase my dog photography beautifully. There was a small issue initially, as three of the lower legs were damaged on arrival. I contacted Gazeboshop the same day, and they immediately sent out four brand new replacement legs with no questions asked — fantastic customer service and incredibly quick response! This is actually the third gazebo I’ve owned, but the first one from Gazeboshop — and I only wish I’d gone to them in the first place. The build quality is excellent, and I especially love the large Velcro attachment pieces on the legs and the strong, smooth zips, which make setup and securing everything so much easier. It’s not the cheapest gazebo I’ve ever owned, but it’s certainly the best — well worth every penny for the quality and service received. All in all, I’m absolutely delighted with both the product and the service. Highly recommended!”

Gazeboshop 5 star review on 11th October 2025

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Posted 3 weeks ago

Hi Dave, Thank you so much for your wonderful review! We’re thrilled to hear that you're happy with your new gazebo and the print quality. Your dog photography looks fantastic on it - we love the photo you uploaded! Please feel free to tag us in any shots of your full gazebo setup at your next event. We're also glad to hear that our team was able to resolve the issue with the lower legs quickly. Apologies again for the initial inconvenience, and thank you for your understanding. Your satisfaction is our priority, and we're happy to know you’re pleased with the build quality and design. Thanks again for choosing Gazeboshop - it’s great to have you as part of our community! Kind regards, Sam

Posted 1 week ago

“Purchased a 3m x 3m Aluminium Extreme 40 Series Gazebo with side walls, easy to use webb site, and promt delivery. I felt the delivery charge a bit steep in comparison to other vendors, maybe a cheaper delivery could be offered if you don't need a next day delivery. A phone call to querry something was answered very quickly and politely. Having used the Gazebo a couple of times, including a windy weekend, I'm very pleased with the product, it is sturdy and heavier than you first think, easy to errect, with everything locking into place with a reassuring click. For my needs I required an additional item that was not listed on the webb site as separately available, an enquirey was raised, quickly answered, and in less than 48 hours, I have what I required. So it's worth asking if not listed.”

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Posted 3 weeks ago

Hi, Thank you so much for your detailed review! We’re delighted to hear that you’re happy with your 3m x 3m Aluminium Extreme 40 Series Gazebo and that it has performed well. It's great to know that the setup was easy and the locking mechanism gave you confidence in its sturdiness. We also appreciate your feedback regarding the delivery charge. We’re always looking for ways to improve, and we’ll certainly take your suggestion into account for future options. We’re glad to hear that our customer service team was able to assist you promptly, and we’re happy we could help you get the additional item you needed. Thank you for choosing Gazeboshop, and please don’t hesitate to reach out if you need anything else in the future! Kind regards, Sam

Posted 1 week ago

“Very helpful was guided to the replacement bars I required and they were dispatched promptly.”

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Posted 3 weeks ago

Hi John, Thank you for your kind review! We’re delighted to hear that our team was able to guide you to the replacement bars you needed, and that they were dispatched promptly. Your feedback is greatly appreciated! Should you need our assistance again, we’re always here to help. Kind regards, Sam

Posted 1 week ago

“Fantastic purchase and can't fault anything from purchase to delivery.”

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Posted 3 weeks ago

Hi Callum, Thank you for your fantastic review! We’re thrilled to hear that everything from the purchase to the delivery went smoothly for you. It’s wonderful to know you’re satisfied with your experience! We truly appreciate your support. Kind regards, Sam

Posted 3 weeks ago

“On time next day delivery, overall tent is in good quality, frame and material. But there are one part what particular disappointed me, and that is front panel with door. It just looks that £600 worth gazebo is missing bit of quality control. I will attach pictures. Im happy but little disappointed with product quality. I can not dissemble front panel to send it back for exchange because weather is windy. UPDATE: After my review gazeboshop contacted me, and offered exchange faulty panel. They organized delivery and collection and panel was exchanged and result achieved. Thanks for that. As result Im changing ★★★ review to ★★★★★”

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Posted 3 weeks ago

Hi Krisjanis, Thank you for your feedback - we're pleased to hear your gazebo arrived on time and that you're happy overall with the frame and material quality. We're sorry to learn you're disappointed with the front panel. If you could please email sales@gazeboshop.co.uk with the images and details of the issue, our team will be happy to look into this for you and see how we can help. Kind regards, Sam

Posted 3 weeks ago

“Ordered a collapsable alluminium table and a cover, the cover looked like a paket of crisps and not professional at all. I rang into customer services and she said the creases would drop out in 2 to 3 days, but still looks awful.”

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Posted 3 weeks ago

Hi Neil, Thank you for your feedback. We're sorry to hear that the cover did not meet your expectations and that it still appears creased after a few days. We aim to provide quality products and service, so we truly regret any disappointment caused. We’ll pass your feedback on to our supplier so they’re aware of the issue. Kind regards, Sam

Posted 3 weeks ago

“The LED light is great works very well. I have to say the one stop delivery at £15 was not great. I would suggest an option for normal delivery at a cheaper cost”

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Posted 3 weeks ago

Hi John, Thank you for your review – we're really glad to hear you're happy with the LED light! We appreciate your feedback regarding the delivery cost. We're currently reviewing our delivery options and pricing, so your comments will definitely be taken into consideration. Thanks again for sharing your thoughts. Kind regards, Sam

Posted 3 weeks ago

“We needed a gazebo as had a few weeks of entertaining visitors & wanted to ensure we were still able to give an outside experience no matter what the weather held in store, so we went to the Gazeboshop. We chose a dark green gazebo as it matched our existing garden furniture perfectly but were told the dark green was a special order & they wouldn't be able to get it to us in their normal seven day delivery time & quoted fourteen days which suited us & would have ensured the gazebo was delivered in time for our first visitors. However, after the fourteen days we contacted them as hadn't heard anything & were told the container had been delayed by a week & to call them the following Monday. We contacted them as requested & were told the container was now due in two weeks! When the two weeks were up we contacted them again to be told it had been delayed again & they had received assurances it would be in the following Monday. We were then informed that they had received the gazebo but not the sides we had ordered & asked if we wanted the gazebo delivered straight away & the sides at a later date which we agreed to. I don't know what happened but we received the sides before the gazebo which we found ridiculous. The gazebo arrived too late for what we intended it for but I'm sure will come in handy over the winter & next summer for those impromptu bbq's. To be honest we've erected the gazebo (without the sides) & everything seems to be ok, but will completely erect it once the rain stops in Wales. It is a very good quality which you would expect for the price & we hope to get many years of enjoyment out of it. In Gazeboshops defence, they did offer to send out an alternative colour & said they could get it to us quicker but we declined.”

Helpful Report

Posted 3 weeks ago

Hi Mark, Thank you for taking the time to leave such a detailed review. We're really pleased to hear that you're happy with the quality of the gazebo and that it complements your garden furniture so well. We’re truly sorry for the delays you experienced with your order and appreciate your patience and understanding throughout. We understand how disappointing it must have been for the gazebo to arrive too late for your original plans, especially when it was intended for hosting guests. We also acknowledge the confusion around the delivery of the sides before the gazebo – that certainly isn’t the experience we aim to provide. That said, we’re glad to hear you were eventually able to get everything and that the gazebo is now up (at least partially!). We hope you get plenty of great use out of it, rain or shine! Thanks again for your honest feedback – we’ll be using it to help improve our communication and processes moving forward. Kind regards, Sam

Posted 3 weeks ago

“Gazeboshop gazebos are strong and attractive which along with their infra red heaters provide a fantastic outdoor room for parties. We now have three 6m by 3m gazebos which joined together look brilliant. We have the weights for the legs and have had not had any problem even in windy weather. The customer service is excellent with helpful knowledgeable staff and prompt delivery. We would not go anywhere else!!”

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Posted 3 weeks ago

Hi Jane, Thank you so much for your amazing review! We’re thrilled to hear that you’re enjoying the strength and appeal of our gazebos, and it’s wonderful that they’re creating a fantastic outdoor space for your parties. We're glad to know that the weights have kept everything secure, even in windy weather. Your kind words about our customer service mean a lot to us, and we're always here to help! Wishing you many more great gatherings under your gazebos! Kind regards, Sam

Posted 3 weeks ago

“Great product. Sturdy frame, perfect size and easy to set up. Ordering process was simple and delivery on time. Customer service provided first class service in an efficient and friendly manner. All in all a great experience and a good product.”

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Posted 4 weeks ago

Hi there, Thank you so much for your wonderful feedback! We're thrilled to hear that you found our product sturdy, the setup easy, and our customer service excellent. It’s great to know you had a seamless ordering and delivery experience! Your satisfaction means the world to us, and we appreciate your kind words! Kind regards, Sam

Posted 3 weeks ago

Gazeboshop is rated 4.6 based on 877 reviews