Gazeboshop Reviews

Name: Gazeboshop
Address: Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Banbury
Rating: 4.55

4.6 Rating 548 Reviews

89 %

of reviewers recommend Gazeboshop

Company Reviews

Metrics

4.6

Based on 548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Gazeboshop 5 star review on 10th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really good service”

Helpful Report

Posted 1 day ago

“Great piece of kit Sturdy and solid Easy to put up and take down Looks great”

Helpful Report

Posted 1 day ago

“Items were delayed slightly for delivery but I was kept informed. Hadn't realised just how heavy they are !! Would have had them delivered to where they were needed if I'd thought and if delivery could have been arranged during working hours which wasn't guaranteed, so had them delivered to home and then had to transport them from home to work. Never again - but that was my fault.”

Helpful Report

Posted 1 day ago

“Great product and fast service , postage is very expensive for small items”

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Posted 1 day ago

“Excellent company with First class service we had a budget and they met it. Printing and the color of the gazebo was exactly just as we ordered Tiffany Understood all our needs that our Charity required delivery was first class and back up service for advice. Excellent highly recommend them. St.John FellowshipJersey .”

Helpful Report

Posted 2 days ago

“Excellent customer service. Only issue was a missing item but once they were notified it was despatched within 24 hours.”

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Posted 1 week ago

Hello, Thank you so much for your kind words! We’re glad to hear you were pleased with our customer service. We apologise for the missing item, but we're happy we were able to resolve it quickly for you. Your feedback is important to us, and we appreciate you taking the time to share your experience. Kind regards, Sam

Posted 2 days ago

“Very quick delivery, extremely impressed with the rechargeable gazebo lights, well worth the price.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your wonderful feedback! We're thrilled to hear you're impressed with the rechargeable gazebo lights and that the delivery was quick. It's great to know you feel they’re worth the price. We truly appreciate your support and hope you continue to enjoy your purchase! Kind regards, Sam

Posted 2 days ago

“Good quality products that stand the test of time and usage. The lighting units are particularly good and the gutter accessory incredibly helpful!”

Helpful Report

Posted 1 week ago

Hello, Thank you for your wonderful feedback! We’re thrilled to hear that you’re pleased with the quality of our products, and it’s great to know the lighting units and gutter accessory have been so helpful. We truly appreciate your support and are glad to have you as a customer! Kind regards, Sam

Posted 1 week ago

“Fantastic product, helpful staff. We're very pleased with our purchase :)”

Helpful Report

Posted 1 week ago

Hello, Thank you so much for your kind words! We're thrilled to hear you're pleased with your purchase and that our staff could assist you. Also, thank you for publishing a photo with your feedback – it means a lot to us! If you need any further help, don’t hesitate to reach out. Enjoy your new gazebo! Kind regards, Sam

Posted 1 week ago

“1st outing today. Easy to erect and worked well. Need to dry out the canopy, could do with guidance on how to fold it.”

Helpful Report

Posted 1 week ago

Hello, Thanks for your feedback! We're glad to hear your first outing went well and that the gazebo was easy to set up. For guidance on after-care, please visit our FAQs on our website, or give the team a call on 01295 258922. We’re happy to help. Kind regards, Sam

Posted 1 week ago

“Very professional service and great communication. I was one of those people that wanted to change the design constantly but nothing was too much trouble for them. The gazebo I’ve got is absolutely amazing and I’m more than chuffed with it!”

Helpful Report

Posted 3 weeks ago

Hi, Thank you so much for your kind words! We're thrilled to hear that you're happy with the gazebo and that our team could accommodate all of your design changes. Your satisfaction is our top priority, and we're so glad we could deliver the result you were hoping for. It was a pleasure working with you, and we truly appreciate your feedback! Enjoy your amazing new gazebo, and thanks for sharing this image of your setup with us – it looks fantastic! Kind regards, Sam

Posted 2 weeks ago

“Recently bought Extreme Aluminium Gazebo 3x3m. Website states 'Free heavy duty storage bags' - so I thought I was buying a product with storage bags. However, I received bags for the frame and walls but no bag for the canopy. Contacted Gazeboshop and they said they only supply bags for the frame and walls and I will have to purchase canopy bag separately The details on the website are very misleading as it states that they supply free heavy duty storage bags - it does not state they only supply them for certain items and not others. Very disappointed as the inclusion of the bags was a plus point for me when I made the decision to buy.”

Helpful Report

Posted 4 weeks ago

Hello, Thank you for your feedback. We're sorry to hear about the confusion regarding the storage bags. We understand how disappointing this must be, especially when the inclusion of the bags was an important factor in your decision to purchase. Our intention is always to provide clear and accurate product details, and we apologise for any misunderstanding caused by the wording on our website. We will review the product description to ensure it is more specific in the future. We appreciate your feedback, and we are committed to improving our service. Regards, Sam

Posted 4 weeks ago

“We love the Gazebo, searched for a long time, and this company came up best. Also prompt delivery, cannot fault, definitely be using them again, CHEERS GUYS!”

Helpful Report

Posted 1 month ago

Hi, Thank you so much for your wonderful review! We're thrilled to hear that you're happy with your new gazebo and that the delivery was prompt. We really appreciate your support and kind words. It's great to know that our efforts to provide quality products and service have met your expectations. We look forward to serving you again in the future! 😊 Regards, Sam

Posted 4 weeks ago

“Excellent service. Delivery prompt. Great to be able to discuss over the phone before buying”

Helpful Report

Posted 1 month ago

Hi, Thank you for your positive feedback! We're so glad to hear that you had a great experience with our service and that our team was able to assist you over the phone. We strive to make the buying process as smooth as possible, and it's wonderful to know that we met your expectations. If you need anything else in the future, don't hesitate to get in touch. Thanks again! Sam

Posted 4 weeks ago

“Gazebo arrived very quickly after ordering. Very sturdy construction, and easy to pop up.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your great review! We're so glad to hear that your gazebo arrived quickly and that you're happy with its sturdiness and ease of setup. We hope it serves you well for many occasions to come. If you need anything else, feel free to reach out – we're always here to help! Regards, Sam

Posted 4 weeks ago

“very helpful very quick delivery even rang me back to make sure i had ordered the right thing. only downside you cant order over the phone i struggle with internet ordering i am getting old but as i said they rang me arfter i ordered to make sure my order was correct”

Helpful Report

Posted 1 month ago

Hello, Thank you so much for your kind review! We're thrilled to hear that our service was helpful and that we could assist you with making sure your order was correct. We completely understand that online ordering can be tricky sometimes, especially if it's not your preferred method. While we don't offer phone orders directly, we're always happy to provide assistance in any way we can to make the process easier for you. If you ever need help with another order, don't hesitate to reach out - whether it's online or over the phone. Kind regards, Sam

Posted 1 month ago

“Delivered promptly and all in one piece”

Helpful Report

Posted 1 month ago

Hi, Thank you so much for your 5-star review! We're so glad to hear your order arrived quickly and in perfect condition. We always aim to provide the best service possible, and it’s wonderful to know we met that standard for you. If you need anything else, feel free to reach out anytime! Regards, Sam

Posted 1 month ago

“The gazebo is fantastic. Delivery was okay. I ordered weights but they did not arrive with the gazebo. They arrived much later when the windy weather had passed. Nonetheless I would buy from them again”

Helpful Report

Posted 1 month ago

Hi, Thank you for your review! We're so happy to hear you're pleased with the gazebo - it’s great to know it's working out well for you. We apologise for the delay with the weights, and we completely understand how timing can be important, especially when the weather is unpredictable. We appreciate your patience and your understanding, and we're grateful to hear that you'd consider buying from us again. If you ever need anything else in the future, please don’t hesitate to reach out! Regards, Sam

Posted 1 month ago

“Excellent Quality !!!!”

Helpful Report

Posted 1 month ago

Hi, Thank you for the 5-star review! We're thrilled to hear you're happy with the quality of your purchase. Your satisfaction means a lot to us, and we hope to continue providing excellent products for you in the future. If you need anything else, just let us know! Regards, Sam

Posted 1 month ago

“Very helpful, quick delivery and quality tablecloth”

Helpful Report

Posted 1 month ago

Hi, Thank you for the fantastic 5-star review! We're so glad to hear you found our service helpful and enjoyed the quick delivery. It’s great to know you're happy with the quality of the tablecloth as well. And thanks for uploading a photo - your tablecloth looks amazing, and the colours really pop! We appreciate you taking them time to leave your feedback. Regards, Sam

Posted 1 month ago

Gazeboshop is rated 4.6 based on 548 reviews