Gazeboshop Reviews

Name: Gazeboshop
Address: Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Banbury
Rating: 4.61

4.6 Rating 884 Reviews

90 %

of reviewers recommend Gazeboshop

Company Reviews

Metrics

4.6

Based on 884 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Gazeboshop 5 star review on 2nd September 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Short and sweet.....amazing”

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Posted 2 days ago

“Excellent products and very prompt service.”

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Posted 4 days ago

“Always a great service from these guys.”

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Posted 5 days ago

“I've just taken delivery of my second gazebo from Gazeboshop and as usual was really impressed by the service I received. Special mention to Ashleigh for her help in getting the delivery on the next day's courier. Everything arrived well packed and was put to use immediately.”

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Posted 5 days ago

“Order collected but found on return home and opening one part was wrong, took 5 days to get correct part delivered.”

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Posted 1 week ago

Hi Chris, Thank you for your feedback and for taking the time to leave a review. We’re sorry that your order was mixed up and you received a set of sidewalls instead of the two canopy roofs. I understand from my colleagues that this was rectified promptly, with the correct canopy sent out and the sidewalls returned free of charge. We always strive to ensure orders are accurate and delivered smoothly, and we appreciate your patience while we resolved this. We’re glad everything is now correct and hope you’re happy with your items. Thank you for choosing us! Kind regards, Sam

Posted 6 days ago

“Excellent Product and quick service”

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Posted 1 week ago

Hi Michelle, Thank you for your wonderful review! We're delighted to hear that you are satisfied with both the product and our quick service. Your support means so much to us! If you ever need assistance or have any questions, feel free to get in touch. Kind regards, Sam

Posted 6 days ago

“5 stars service from ordering to collection, Really quick and smooth process, Gazebo quality is excellent, many thanks”

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Posted 1 week ago

Hi Luis, Thank you for your fantastic review! We’re thrilled to hear that you had a smooth experience from ordering to collection and that you’re pleased with the quality of your gazebo. Your satisfaction is our top priority! If you have any other questions or need assistance, feel free to reach out. Kind regards, Sam

Posted 6 days ago

“I was glad to have the gutter next day but would have chosen slower delivery for a lower price if that was available - the gutter itself looks well made and is the correct item.”

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Posted 2 weeks ago

Hi Andi, Thank you for your review! We’re glad to hear that you received your gutter promptly and are satisfied with its quality. We appreciate your feedback regarding delivery options, and we’ll keep that in mind for future improvements. If you need any assistance or have questions, don't hesitate to reach out. Kind regards, Sam

Posted 1 week ago

“I bought a gazebo a few two years ago and it broke last week. I’ve got myself in such a panic thinking that I couldn’t fix it. I called your staff who helped me place an order thank you very much.”

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Posted 2 weeks ago

Hi Kelly, Thank you for your kind words! We're so glad to hear that our team could assist you during your time of panic. It's great to know you're on your way to getting everything sorted. If you need any further help, just let us know! Kind regards, Sam

Posted 1 week ago

“Excellent products and superb service, my gazebo was just as described and great design. Looking forward to using it for many years as it is a very high quality product.”

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Posted 2 weeks ago

Hi there, Thank you for your fantastic review! We're thrilled to hear that you are pleased with your gazebo and that it meets your expectations in design and quality. If you have any questions or need assistance, please don’t hesitate to reach out. Kind regards, Sam

Posted 1 week ago

“Great product and their design team caught a small error and corrected it and still managed to get the gazebo delivered in a tight time frame. Customer service was great. Highly recommend!”

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Posted 2 weeks ago

Hi there, Thank you for your wonderful review! We're delighted to hear that our design team could quickly correct the error and that you appreciated our customer service. It's great to know that we could meet your delivery needs as well! If you have any more questions or need assistance in the future, don't hesitate to reach out. Kind regards, Sam

Posted 1 week ago

“I contacted the sales department as I had an issue with the wheeled bag which ruined the canopy and the frame I expected to be replaced but they sent only tape , which I find it not fair , I paid a lot and the wheeled bag is not stable and caused the issue, not well response I expected to have a better solution from a well known company”

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Posted 3 weeks ago

Hello, Thank you for taking the time to share your feedback. We’re very sorry to hear about the issues you’ve experienced with your gazebo and wheeled bag. After reviewing your case, our team found that the gazebo had been placed into the wheeled bag upside down, which unfortunately caused it to scrape against the ground and damage the bag, frame, and canopy. In addition, we noticed that the bag ordered was a 3x4.5m size, while your gazebo is a 2x2m model. This size difference meant the gazebo wasn’t secured properly inside the bag, contributing to the instability and resulting damage. As a gesture of goodwill, we provided Tuff Tape to help repair the canopy. However, since the damage was due to incorrect use and the wrong bag size rather than a manufacturing fault, we weren’t able to offer a refund or replacement. We always aim to ensure our customers have a positive experience, and we appreciate your understanding in this matter. Kind regards, Sam

Posted 2 weeks ago

“Good service and quality.”

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Posted 3 weeks ago

Hi Paul, Thank you so much for your great review! We’re really pleased to hear that you received good service and are happy with the product quality. If there’s anything else we can help with, please feel free to get in touch. Kind regards, Sam

Posted 2 weeks ago

“Excellent service and product”

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Posted 4 weeks ago

Hi Emma, Thank you so much for your wonderful review! We’re delighted to hear that you had an excellent experience with our service and product. Your satisfaction is our top priority, and your feedback means the world to us! We’re here anytime you need assistance in the future. Kind regards, Sam

Posted 3 weeks ago

“received goods within one working day. Excellent”

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Posted 1 month ago

Hi Michael, Thank you for your fantastic review! We're thrilled to hear that your goods arrived so quickly. Providing excellent service is what we strive for, and your feedback makes it all worthwhile. We’re here for any future needs you may have. Kind regards, Sam

Posted 3 weeks ago

“I required some replacement bars for my storm damaged gazebo. The staff guided me to the correct purchase and the delivery arrived very promptly.”

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Posted 1 month ago

Hi John, Thank you so much for your review! We're really glad to hear that our staff could assist you in finding the right replacement bars and that your delivery was prompt. If you need anything else in the future, don't hesitate to reach out. Kind regards, Sam

Posted 3 weeks ago

“Great product and quick delivery.”

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Posted 1 month ago

Hi there, Thank you for your review! We're thrilled to hear that you’re enjoying your order and that our delivery was quick. Your satisfaction is our priority and we truly appreciate your feedback. If you need anything else, feel free to reach out! Kind regards, Sam

Posted 3 weeks ago

“I just wanted to say a huge thank you to Gazeboshop for supplying my new 3x3m gazebo. The print quality is absolutely outstanding — I couldn’t be happier with how it looks. The images are sharp, vibrant, and really showcase my dog photography beautifully. There was a small issue initially, as three of the lower legs were damaged on arrival. I contacted Gazeboshop the same day, and they immediately sent out four brand new replacement legs with no questions asked — fantastic customer service and incredibly quick response! This is actually the third gazebo I’ve owned, but the first one from Gazeboshop — and I only wish I’d gone to them in the first place. The build quality is excellent, and I especially love the large Velcro attachment pieces on the legs and the strong, smooth zips, which make setup and securing everything so much easier. It’s not the cheapest gazebo I’ve ever owned, but it’s certainly the best — well worth every penny for the quality and service received. All in all, I’m absolutely delighted with both the product and the service. Highly recommended!”

Gazeboshop 5 star review on 11th October 2025

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Posted 1 month ago

Hi Dave, Thank you so much for your wonderful review! We’re thrilled to hear that you're happy with your new gazebo and the print quality. Your dog photography looks fantastic on it - we love the photo you uploaded! Please feel free to tag us in any shots of your full gazebo setup at your next event. We're also glad to hear that our team was able to resolve the issue with the lower legs quickly. Apologies again for the initial inconvenience, and thank you for your understanding. Your satisfaction is our priority, and we're happy to know you’re pleased with the build quality and design. Thanks again for choosing Gazeboshop - it’s great to have you as part of our community! Kind regards, Sam

Posted 3 weeks ago

“Purchased a 3m x 3m Aluminium Extreme 40 Series Gazebo with side walls, easy to use webb site, and promt delivery. I felt the delivery charge a bit steep in comparison to other vendors, maybe a cheaper delivery could be offered if you don't need a next day delivery. A phone call to querry something was answered very quickly and politely. Having used the Gazebo a couple of times, including a windy weekend, I'm very pleased with the product, it is sturdy and heavier than you first think, easy to errect, with everything locking into place with a reassuring click. For my needs I required an additional item that was not listed on the webb site as separately available, an enquirey was raised, quickly answered, and in less than 48 hours, I have what I required. So it's worth asking if not listed.”

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Posted 1 month ago

Hi, Thank you so much for your detailed review! We’re delighted to hear that you’re happy with your 3m x 3m Aluminium Extreme 40 Series Gazebo and that it has performed well. It's great to know that the setup was easy and the locking mechanism gave you confidence in its sturdiness. We also appreciate your feedback regarding the delivery charge. We’re always looking for ways to improve, and we’ll certainly take your suggestion into account for future options. We’re glad to hear that our customer service team was able to assist you promptly, and we’re happy we could help you get the additional item you needed. Thank you for choosing Gazeboshop, and please don’t hesitate to reach out if you need anything else in the future! Kind regards, Sam

Posted 3 weeks ago

“Very helpful was guided to the replacement bars I required and they were dispatched promptly.”

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Posted 1 month ago

Hi John, Thank you for your kind review! We’re delighted to hear that our team was able to guide you to the replacement bars you needed, and that they were dispatched promptly. Your feedback is greatly appreciated! Should you need our assistance again, we’re always here to help. Kind regards, Sam

Posted 3 weeks ago

Gazeboshop is rated 4.6 based on 884 reviews