Gazeboshop Reviews

Name: Gazeboshop
Address: Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Banbury
Rating: 4.62

4.6 Rating 845 Reviews

90 %

of reviewers recommend Gazeboshop

Company Reviews

Metrics

4.6

Based on 845 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Gazeboshop 5 star review on 22nd September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The colour match of our old Gazibo top cover, with the new replacement sides that we brought recently, is fantastic, it fits perfectly too.”

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Posted 14 hours ago

“very quick service”

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Posted 23 hours ago

“Amazing service and excellent quality! Ordered on Saturday, delivered on Tuesday. Gazebo is sturdy, incredibly well made and very well designed. The amount of options available when ordering are fantastic and the design service was top-notch. Very, very impressed.”

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Posted 4 days ago

“Very helpful ordered and delivery very quick thankyou”

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Posted 4 days ago

Hi Andrea, Thank you so much for your kind words! We're thrilled to hear you had a great experience with both the ordering process and delivery. If you need anything else, feel free to reach out – we’re always happy to help! Kind regards, Sam

Posted 4 days ago

“Gazebo frame got damage and bend under 37kmh wind. Which is classed as a fresh breeze. Was the only gazebo to be damage in the event. A cheap amazon tent held up better under same conditions. Requested to change this order to 3m instead as a result of poor quality gazebo and the customer service was not helpful. Never ordering from here again. Wasted too much money on poor quality.”

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Posted 5 days ago

Hello Kyle, We're sorry to hear you're unhappy with your experience. However, we’d like to clarify a few key points for transparency. Your original order was for a 4.5m printed half wall to fit your 3m x 4.5m Extreme 40 HEX gazebo frame, which you approved in writing before we printed it. We contacted you on 5th September to confirm that your item was ready for dispatch, but we didn't hear back until the 9th, at which point you informed us that your gazebo had been damaged at a recent event. You then requested to change your printed half wall to a 3m version, but unfortunately, since this item had already been printed and was bespoke to your signed-off specification, we were unable to reprint it free of charge. As per our policy, bespoke items are non-refundable once printed, though we did offer to refund the bar and clamps. We understand that the damage to your gazebo was frustrating, but as shown in the images you provided, the frame appeared to already have signs of stress or damage. While we always strive to offer support where we can, we can’t take responsibility for weather-related damage or modify custom orders at our cost after they’ve been signed off and produced. We’re sorry you feel let down, but we acted fairly within our policies and provided clear communication throughout. Kind regards, Sam

Posted 4 days ago

“Fantastic service yet again.”

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Posted 5 days ago

Hi Neville, Thank you for the great feedback! We're so glad to hear you’re happy with our service again. We truly appreciate your continued support. If there's anything else we can assist you with, just let us know! Kind regards, Sam

Posted 4 days ago

“Very good quality easy to put up and after sales excellent”

Gazeboshop 5 star review on 16th September 2025

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Posted 6 days ago

Hi Sharon, Thank you so much for the kind words! We're thrilled to hear you're happy with the quality and ease of setup. Also, thanks for uploading a picture - it really helps others see the product in action. Just so you know, we also offer leg weights, which are ideal for securely anchoring your unit on hard-standing ground. If you need any further assistance, feel free to reach out – we're always here to help! Kind regards, Sam

Posted 4 days ago

“Needed a gazebo. Easy to order, quick delivery and received exactly what was described.”

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Posted 1 week ago

Hi Andy, Thank you for taking the time to leave such a wonderful review! We're delighted to hear that you found our ordering process easy and that the delivery met your expectations. If you have any more questions or need assistance in the future, please don't hesitate to reach out! Kind regards, Sam

Posted 4 days ago

“Although the frame is quite heavy if I’m on my own it is so straightforward to put up. It is very sturdy and kept me warm and dry.”

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Posted 1 week ago

Hello Christine, Thank you for the great feedback! We're glad to hear that, despite the weight, you found the frame easy to put up on your own and that it kept you warm and dry. It’s fantastic to know it’s providing the sturdiness and reliability you need. If you ever need any assistance or tips, don’t hesitate to reach out! Kind regards, Sam

Posted 4 days ago

“This is my 2nd gazebo! I bought it after considering other options (parasol / stretch tent) when I realised the gazebo provides the most stable structure. It’s also designed in a very user friendly way - easy to assemble etc although for me, as an active 73 year old, I did need an extra person to help me pull the structure from it’s closed position to the first stage.”

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Posted 1 week ago

Hello Frances, Thank you for your lovely review! We’re so pleased to hear that after considering other options, you found our gazebo to be the most stable and user-friendly choice. It’s great that you find the design easy to assemble, and we completely understand needing a little extra help with the first stage. As a quick note, we generally recommend two people for assembly to make it even easier and smoother. We appreciate your continued trust in our products and are glad to know it’s serving you well. If you ever need anything else, we’re here to help! Kind regards, Sam

Posted 4 days ago

“Gazeboshop is a company providing an excellent service supplying a quality product which is well manufactured and competitively priced, with the back-up of a traditonal telephone communication if required.”

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Posted 1 week ago

Hello, Thank you so much for your fantastic feedback! We're thrilled to hear you’re happy with both our product and the service we provide. It’s great to know that the quality, pricing, and personal communication stand out to you – we always aim to offer a smooth experience for our customers. If you need anything else in the future, don’t hesitate to get in touch! Kind regards, Sam

Posted 4 days ago

“Very stable, excellent quality and easy to erect/ dismantle. Will get a lot of use ( carpentry contractor, when doing exterior projects)”

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Posted 2 weeks ago

Hi Chris, Thank you for your fantastic review! We’re thrilled to hear the gazebo is stable, high-quality, and easy to set up. It sounds perfect for your carpentry projects - we hope it continues to be a reliable companion for all your exterior work! If you need any assistance or have questions in the future, feel free to reach out! Kind regards, Sam

Posted 1 week ago

“For this particular order we ordered the 3m concertina table. When we ordered it we also ordered many other things from elsewhere to go with it that covered 3m end to end. When the table was delivered it said 2.8m on it and we then had to either return or lose money on some of the things we had already purchased to go with it as they now did not fit.”

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Posted 2 weeks ago

Hello Amy, Thank you for your review, and I'm sorry to hear about the confusion regarding the size of the concertina table you received. Our “3m Concertina Table” is designed for 3m gazebos, though the actual size is 2.8m to fit neatly between the legs. Most clients position them at the front or side of the gazebo, which is why they’re made to this width. The website clearly states the measurement when selecting your size, and we apologise for any confusion caused. Kind regards, Sam

Posted 1 week ago

“Very pleasant and helpful staff.”

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Posted 2 weeks ago

Hi Chrissie, Thank you so much for your kind review! We’re thrilled to hear that our team was pleasant and helpful. Providing excellent service is always our goal, and it’s wonderful to know we hit the mark for you. If you have any questions or need further assistance, don’t hesitate to get in touch. Kind regards, Sam

Posted 1 week ago

“Very good material & they are durable to all year Brought 4 gazebos on 2018 still working same as new👍”

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Posted 2 weeks ago

Hi Jaishre, Thank you for your fantastic review! We’re thrilled to hear your gazebos are still performing like new after all these years. It’s great to know the quality and durability are standing the test of time – we really appreciate your continued support! If you ever need assistance or have any questions, feel free to reach out! Kind regards, Sam

Posted 1 week ago

“Why are you sending review responses when my gazebo hasn’t been dispatched and is currently not even in this country?”

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Posted 2 weeks ago

Hello, Thank you for your feedback and we apologise for the confusion. Our review request emails are part of an automatic flow (which doesn’t recognise items out of stock) and aren’t linked to the live order system. Your order is important to us, and we appreciate your patience during this time. Kind regards, Sam

Posted 2 weeks ago

“Excellent service - product pages could do with having a little more information and detail on measurements to make life easier but can’t fault dispatch and delivery or quality at all.”

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Posted 2 weeks ago

Hi there, Thank you for your positive review! We're glad to hear you had an excellent experience with our service, and we appreciate your feedback regarding the product page. We're always looking to improve, and your comments on adding more measurement details will certainly be taken into consideration. If you have any more suggestions or need assistance, feel free to reach out! Kind regards, Sam

Posted 1 week ago

“The gazbo shop has been oustanding with their service.”

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Posted 2 weeks ago

Hi Nick, Thank you so much for your glowing review! We’re delighted to hear that our service has made a positive impression on you. Your satisfaction is our top priority, and we appreciate your kind words. If you ever need assistance or have any questions, don’t hesitate to reach out. Kind regards, Sam

Posted 1 week ago

“Excellent service, staff very helpful and knowledgeable, would highly recommend them Supplied a replacement canopy nextday”

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Posted 2 weeks ago

Hi William, Thank you for your wonderful review! We’re delighted to hear that our team provided you with excellent service and that we were able to assist you so quickly with your replacement canopy. Your recommendation means the world to us! If you need any further assistance, don’t hesitate to reach out. Kind regards, Sam

Posted 1 week ago

“Great service and good quality products. The fast delivery service ensured I knew when my items would arrive. Perfect !”

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Posted 3 weeks ago

Hi Sara, Thank you for your kind review! We’re delighted to hear you were happy with both our service and the quality of our products. It’s great to know our fast delivery made things easy for you - we really appreciate your support! If you ever need assistance or have any questions, please don’t hesitate to reach out! Kind regards, Sam

Posted 1 week ago

Gazeboshop is rated 4.6 based on 845 reviews