Gazeboshop Reviews

Name: Gazeboshop
Address: Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Banbury
Rating: 4.62

4.6 Rating 799 Reviews

90 %

of reviewers recommend Gazeboshop

Company Reviews

Metrics

4.6

Based on 799 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Gazeboshop 5 star review on 3rd July 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Always helpful, with excellent products providing a really professional finish.”

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Posted 2 years ago

“Extremely impressed with our 3m x 2m Classic Steel 30 Series Gazebo. It's extremely sturdy and is fine in the wind since the canopy is sprung. I also have water weights for peace of mind. As you can see in the pictures we have made the gazebo a destination to relax and unwind where before it was an unloved part of the garden. Very easy to put up but does need a couple of people, will try keep it up as long as we can! Completely watertight, we leave our furniture out and our cat loves it. Love the colour, definitely recommend.”

Gazeboshop 5 star review on 4th August 2022

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Posted 2 years ago

“I spent £530 on a gazebo …. It seems fine it’s self but whilst the bag (with carry handles ) supplied is heavy duty it doesn’t cover fully . When loading in and out of a van it’s exposed metal feet risk scratching other items within the van ( like a motorbike ) I contacted this company to highlight the ( strange to me ) problem that I found this unusual as I’d spent far less on other gazebos that included a protective bag of which whole kit would house and likewise keep its self clean/ protected from other items or keep from damaging others …. After being palmed off a few times from them on email I’ve asked ( more than once ) to speak to a manager but now being ignored …. So seems they are not best to deal with”

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Posted 3 years ago

Hi, Thank you for your feedback. To clarify; Yes, all of our pop up gazebos are supplied with a storage bag when first purchased. The bag supplied is designed to protect the gazebo frame and canopy during storage and/or transportation. The bag is purposefully shorter than the overall height of the collapsed gazebo (as seen in photos on the product page) to aid with transportation as many of our customers choose to stand their gazebos upright/vertically during transit. The bag allows for the unit to be packed away without it being laid on the floor – particularly helpful in wet weather or when the gazebo unit has been erected on a muddy site. We do sell a robust, heavy duty wheeled gazebo bag – this is available to purchase if you eventually look to upgrade. Please don’t hesitate to get in touch should you have any further questions. Regards, Sam (Gazeboshop)

Posted 2 years ago

“From initial contact to receiving our gazebo the help and advice was courteous, friendly and professional. With so many models, sizes , colours etc., to choose from their product knowledge was invaluable. We are very happy with our 6 x 3 metre pop up. We erected it for the first time last week and looked as good as we expected. Old fashioned customer service, so good to report.”

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Posted 3 years ago

“Ordered noon Monday delivered 9am Tuesday out the box and erected in 2 mins quality is obvious could not be happier this will last us for years to come. Stunning service and a great product.”

Gazeboshop 5 star review on 12th July 2022

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Posted 3 years ago

“Kept me informed well about delivery of an order with a tight timescale.”

Gazeboshop 5 star review on 11th July 2022

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Posted 3 years ago

“BOUGHT TWO GAZEBO'S NOW BUT AFTER SENDING THREE EMAILS ASKING QUESTIONS ETC ABOUT THE PRODUCTS REALISE I WAS TALKING TO A MACHINE NOT A REAL PERSON CUSTOMER SERVICE SUCKS BUT HAS A GOOD SETUP AT TAKING YOUR MONEY VERY EASILY I JUST FELT LIKE ANOTHER CUSTOMER NEXT ETC”

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Posted 3 years ago

Hello, Thank you for your feedback. We take customer satisfaction very seriously here at Gazeboshop. We are very sorry and disappointed to hear that you were not satisfied with the service that you received from us on this occasion. We acknowledged receipt of your email enquiry and my colleague emailed you (on more than one occasion) with the URL link to the gazebo product you were looking to purchase and explained that you would need to place your order online. As an e-commerce website, we are unable to take stock gazebo orders over the phone. Once again we are very sorry to hear that you were not satisfied with the service you received from us. Kind regards, Sam (Gazeboshop)

Posted 3 years ago

“A really sturdy good quality gazebo, super fast delivery but unfortunately customer service is appalling.”

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Posted 3 years ago

Hello, Thank you for your feedback. We take customer satisfaction very seriously here at Gazeboshop. We are very sorry and disappointed to hear that you were not satisfied with the service that you received from us on this occasion. We’re sorry that we were unable to fulfil your gazebo order with regards to the preferred colour choice. We do our best to keep the website up to date with available stock and unfortunately, your order was processed before we had a chance to review the website. To clarify my colleague got in touch with you the day after you ordered, and you were offered another colour, to wait for your colour to come back into stock or a full refund. Once again, we’re sorry we were unable to fulfil your order. Kind regards, Sam (Gazeboshop)

Posted 3 years ago

“Fantastic service and superb product. Absolutely love my new Gazebo.”

Gazeboshop 5 star review on 30th May 2022

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Posted 3 years ago

“The ordering and proofing process was very straight forward and the sales executive was very patient with me as I requested multiple revisions and she was always quick to respond to my questions. The gazebo arrived in good time and looks to be great quality. We are very pleased with it and look forward to using it. Thank you very much.”

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Posted 3 years ago

“Ordered a new gazebo cover with my Logo on it .. Angelina dealt with my order very professionally & answered all my queries & concerns … very happy with my new cover .. thankyou gazeboshop !! 10/10”

Gazeboshop 5 star review on 24th May 2022

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Posted 3 years ago

“I bought my gazebo from the Gazeboshop several years ago and used it countless times in all weather and it has never let me down. Recently I decided that I wanted something more noticeable and so I asked them to make me a new cover for the frame so I have an orange top and the back wall is a copy of my banner and it looks fantastic”

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Posted 3 years ago

“We have had two gazebo’s for our business from Gazeboshop and from start to finish the service was excellent. Helping with the design of our canopy and so much more. We will use nobody else for future gazebo’s and accompanying items. We can not recommend them highly enough. Simon DC Coffee 👍🏼☕️”

Gazeboshop 5 star review on 18th May 2022

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Posted 3 years ago

“These guys are excellent in particular Craig. We bought our 3m x3m Marquee in 2016 at a very competitive price and it is still going. Recently due to heavy wind the framework got damaged. Called Craig who asked me to bring the Marquee down to him and he replaced the damaged parts there and then at a very reasonable price. This is what I call excellent service, and I would not hesitate this company to anybody who wants to buy quality product.”

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Posted 3 years ago

“I ordered a feather flag, I had the wording and logo, and the design department created what I wanted. They were very patient and helpful, as I changed my mind a few times. The end result was fantastic and did exactly what I wanted, attracted lots of customers at a big event. The price was very competitive and the quality is very good. I will definitely order from them again.”

Gazeboshop 5 star review on 5th May 2022

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Posted 3 years ago

“Firstly I want to say thank you to Angelina the communication was brilliant it’s rare that you get better than expected in this area. I look forward to using your product and putting your name forward whenever I can. Gaz Team Rother Ride”

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Posted 3 years ago

“Gazebo quality is very good indeed, well worth the money. Had a small problem with the order which was very politely and swiftly dealt with by the friendly customer service team.”

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Posted 3 years ago

“We ordered 2 off 3m x6m Gazabos they arrived on time without any hitches The assemble was easy and they went up really quickly Very happy so far”

Gazeboshop 3 star review on 21st April 2022

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Posted 3 years ago

“I purchased a 3.0M x 4.5M Extreme 50 HEX Series Pop-Up Gazebo. It erected flawlessly, the quality of fixtures and fittings was excellent, as was the quality of the silver waterproof top. My neighbors, who already have pop-up Gazebos, all commented on the quality of the engineering design and construction. The only glitch was that parts were missing from the heavy duty tie down kit, but after a short call a replacement kit was issued without fuss or charge. All in all, an excellent Excellent product and after service.”

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Posted 3 years ago

“The products are very good and do the job they are intended to do very well. The branding / printing onto the Gazebo and / or Feather Flag is of high quality and looks teriffic! What sets them apart from others is the customer service. Claudia especially is excellent and a true professional. Nothing is too much trouble and the whole experience of buying exactly what was required was perfect. Highly recommend!”

Gazeboshop 5 star review on 25th March 2022

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Posted 3 years ago

Gazeboshop is rated 4.6 based on 799 reviews